Dear Bitcointalk Forum,I am opening a Scam Accusation against Betkin Casino as they have confiscated $5,000 of my funds, changed their rules and (mis)applied them retroactively to accuse me of a violation, and lied about the changes, all while refusing to provide proper justification for their actions.On
March 8, I made a deposit of approximately
$2,000 worth of Bitcoin (
Deposit History). I activated the
second deposit bonus, which granted me an additional
$2,000 bonus balance (
Bonus History - Bonus Activated).
Betkin operates with
two separate wallets—one for
real money and one for
bonus funds. I started playing using
only my real balance, primarily
purchasing bonus buys on BGaming slots for $100–$150 per bonus. At the time, there were
no terms prohibiting this, and even now, I would argue that no such restriction exists for real money gameplay. Eventually, my real balance ran out.
I then attempted to use my
bonus balance to play, but
all of my bets were automatically rejected. I tested this across multiple games and bet sizes, but the result was always the same. I contacted
live support, who informed me that
the bonus could only be wagered using real funds. Since I had no real funds left, I was effectively forced to deposit again if I wanted to continue playing.
So, I deposited another
$2,000 worth of BTC and resumed playing (
Deposit History).
I got somewhat lucky with my redeposit, and by the time I completed the wagering requirements, I had about
$2,500 real money balance. On top of that, the
$2,000 bonus was converted to real money upon completion of the wagering requirements. My
bonus history confirms that when the
0.023 BTC bonus was converted to real money, I still had
0.030 BTC real balance (
Bonus History - Bonus Removed), bringing my total balance to
0.053 BTC (
Bonus History - Bonus to Real).
I continued playing a bit more and finished with
0.058 BTC (about $5,000), which I requested for withdrawal (
Withdrawal History).
A few days passed, and I still had not received my withdrawal, so on
March 10, I logged in to check on the transaction. To my shock, my withdrawal request was
rejected, and my entire
account balance was also emptied (
Withdrawal History - Rejected Withdrawal).
I immediately contacted
live support, who initially told me that my withdrawal had been approved and that I should just "wait for the payment provider." When I pointed out that my transaction status already showed "Rejected," their response changed to:
"
Your actions on our site are limited. You are denied withdrawal of funds according to paragraph 4.2.5."
They also provided a link to the rule:
https://betkin.com/policy/accounts (
Live Support Transcript - March 10)
At the time, paragraph 4.2.5 stated:
"
Using bonuses to play games where benefits accumulate during gameplay or manipulating bets, RTP, the number of lines, or other slot-related mechanics (e.g., increasing the bet to boost winning chances), as well as returning to the game after wagering requirements are reset to activate or unlock features and gain accumulated benefits or associated winnings— in such cases, all winnings and bonuses will be voided."
I found this response
completely inadequate, so I sent multiple emails demanding:
• a
clear explanation of how this rule applies to my case, as I played using only real money. (
Email - Explanation Request)
• The
changelog and date of changes to their Terms, since this rule was not worded this way when I played. (
Email - Terms Changelog Request)
I also followed up with
live support, who told me to "
expect a response from our specialists by email." That was a week ago. I have
received no response to my inquiries.
On
March 13, since I still hadn’t received a response, I contacted
live support again (
Live Support Transcript - March 13). This time, I was essentially
told not to expect any answers, as their "
consultant has already explained the withdrawal decision to you in another dialogue"—referring to the one vague line about paragraph 4.2.5.
Then, when I asked about the changed terms they outright
lied, saying: "
There have been no changes to the rules."
Since I have dealt with dishonest casinos before, I always save copies of the terms when I register as a precaution. While most casinos are at least somewhat honest, cases like this show why having proof is essential.
As their forum marketing manager pointed out, this forum needs evidence. So, let’s look at the actual
before and after: (
Betkin Terms - March 6 vs March 11)
On the
left, you can see the terms as they appeared on
March 6 (when I registered):
"
Using bonuses to play games with accumulated benefits in the course of gameplay (Ex: Free Spins meters or other game features unlocked following some gameplay) and coming back to the game following the zeroing-out of the wagering requirements to trigger or unlock the feature and collect the accumulated benefits or related winnings - in this case all winnings and bonuses will be voided."
On the
right, you can see the current version of the terms as of
March 11 (after my withdrawal request was rejected):
"
Using bonuses to play games where benefits accumulate during gameplay or manipulating bets, RTP, the number of lines, or other slot-related mechanics (e.g., increasing the bet to boost winning chances), as well as returning to the game after wagering requirements are reset to activate or unlock features and gain accumulated benefits or associated winnings— in such cases, all winnings and bonuses will be voided."
So, according to
Betkin's live support, "
There have been no changes to the rules."
Right. So the fact that the wording is different, that the newer version forbids changing bets, changing the number of lines, feature spins, bonus buys, etc., must be a hallucination rather than them changing the terms and applying them retroactively to steal player funds.
It should also be noted that the
last change date of the terms is listed as
August 1, 2023, which is objectively
false.
Even if I pretended for a moment that this rule existed when I played, it still does not apply to my case. As
I never used bonuses to place bets—live support confirmed my
bonus balance was completely unavailable for gameplay. I requested an explanation of how this applies to real-money bets, and I received no response.
They refuse to provide any proper justification.In summary:
1. Betkin changed their Terms without notifying players.
2. They lied about changing the Terms.
3. They misapplied the new rule retroactively to confiscate $5,000 of my funds, most of which was real money winnings.
4. They refuse to provide a clear justification or explanation.Betkin has confiscated $5,000 of my funds, falsely accused me of violating their rules, and refuses to answer basic questions. This is clear evidence of
scam behavior.
If you are a player considering Betkin, think again. Find a legitimate casino that doesn’t confiscate real money winnings.
Unfortunately, Betkin does not provide players with a nickname or player ID accessible to users—only the email address is used to identify an account. For privacy reasons, I will not share mine publicly on this forum. However, if they want to address this accusation, I am certain they can locate my account by tracking the confiscated funds, checking unanswered emails, or using the ID of the rejected withdrawal (WITHDRAWAL_60bea663-865e-4c43-84ac-1af78c4dce97).
Edit (March 17): Swapped "left" and "right", adjusted text formatting.
Edit (April 26): Title changed to include the "[Resolved]" status
