Do you know your rights as a gambler?

[Churchillvv]

It's very good to know your right.. Yeah of course if we know our rights we can't be manipulated by operators or casinos ToS but perhaps this is more applicable for people in the UK/EU but for someone from this part of the world where things work in the favour of the wealthy I think even if your rights as a gambler is bridged by operators or casinos you won't ever get justice so lots of us from this part of the world give up our rights.

Some rules only favour some calibers of people so knowing our right in some part of the world is an addition to our knowledge only.

[Zigabel]

All that whicypu have mentioned OP makes sense doesn't actually should be applicable in most places and laws but it's really not making enough sense that even in some places where such laws are, the casinos may not be respecting it or the gamblers may not be aware they have got such rights so it turns out to be a case of ignorance as they aren't even aware such. Some other gamblers do not even bother to know if there's any of such that really does exists I see it that it's best to say that these gamblers get educated so they don't stay ignorant of situations as this and lastly let's take time to understand the terms that governs the region as it regards gambling and the regulatory bodies should make sure to take actions when necessary.

[Negotiation]

If we know and understand our rights the operator or casino company will not be able to act unethically against us or exploit us. When we are aware of our rights it protects us and helps us to be resilient in many situations but this will never apply to casino operators no gambler will get justice. Terms and conditions apply to their country and will not be evaluated in another country casinos or online gaming sites often impose harsh terms and conditions or unfair contracts on their users which people do not understand. If they do not have the right information they unknowingly enter into contracts that later turn out to be to their detriment.

[lixer]

Fact is that most gamblers don't read the TOS because it's long and it a technical writing so it can be boring which is not right most of gamblers. For instance where someone wins a jackpot and the casino is not ready to give and the TOS just has a lot of policies that it doesn't make it easy for you to withdraw, if you read you would have been aware of the policies so you decide whether to continue with the casino or not.

I won't continue anymore knowing that there are difficulties of withdrawing money there. And it doesn't matter if they have a better bonus, great ambiance, responsive customer support and others... because that will still be useless when my point of playing is mainly for the profit.

If you don't read and something goes wrong and they point you back to TOS then you find out it there but if you read it you would have known that this particular thing will not favor you in the long run,  then you would have backed out. Let's normalize reading it or asking someone who have to explain

That is if you still can back out but if they will only give you a warning, you might build a confidence that you won't make a mistake again because you already read what is written in the Terms Of Service page. Changes can happen but I'm sure that a fair casino will let everyone know about it, before the effective date. We only need to do our part again of becoming vigilant about it.

[Outhue]

It's very good to know your right.. Yeah of course if we know our rights we can't be manipulated by operators or casinos ToS but perhaps this is more applicable for people in the UK/EU but for someone from this part of the world where things work in the favour of the wealthy I think even if your rights as a gambler is bridged by operators or casinos you won't ever get justice so lots of us from this part of the world give up our rights.

Some rules only favour some calibers of people so knowing our right in some part of the world is an addition to our knowledge only.

This feels like a dream come true for those who are not scared of KYC verification, passing KYC verification before I made my first deposit is more of my style than later, and this sometimes make me feel like casinos are trying to cheat.

It is good to know ones right in this world and I thank OP for clearing this up, but then again, I have no power to claim my right if anything comes up, who am I going to call or write to? I have no power to take over the platform.

As far as I can tell, the casino is still in power to do as they see fit on your case, and there is nothing I can do about it, imagine me all the way from Africa trying to deal with a online casino in a God knows where location, this type of right claiming won't suit most gamblers, only maybe the rich gamblers but not me.

[satscraper]

~

Thoughts?

Definitely withdrawal itself is a really big deal for me but what about the right of privacy? which I most concerned of. In my opinion it has to be on the top of list. However the most of casinos are biased towards KYC procedure trying to have form us as much personal data as possible ^{and at the same time hiding in Agreement with us the fact that they may trade those data.}

[Dr.Bitcoin_Strange]

Aside gamblers being ignorant of their gambling rights, how many gamblers do you think does have the finance to hire the services of a lawyer to stand for their case or even wants to bother themselves for a case just because of a $1000 withdrawal for instance. Especially in countries where the justice system is doesn't really work as the last hope of the common man.

Another misconception.
If your rights are the ones that are denied it's not a civil lawsuit it's the consumer protection agency that deals with it.
The laws are no different from a bank or an ISP or a marketplace selling you a dishwasher, this is a break of agreement and it doesn't need a lawsuit, it's a consumer problem, so you don't need a lawyer you need to contact your local branch of the agency whatever its name is in your country. Of course, this is only if you play at a licensed and regulated casino. But if you don't , who's fault is it?

Ok, so even if the casino is an online casino that is licensed and regulated in another country, but the site is allowed to be used in my country, can the consumer protection agency of my country do anything about it? I won't lie, I also thought same thing as Lida93.

[Lida93]

Aside gamblers being ignorant of their gambling rights, how many gamblers do you think does have the finance to hire the services of a lawyer to stand for their case or even wants to bother themselves for a case just because of a $1000 withdrawal for instance. Especially in countries where the justice system is doesn't really work as the last hope of the common man.

Another misconception.
If your rights are the ones that are denied it's not a civil lawsuit it's the consumer protection agency that deals with it.
The laws are no different from a bank or an ISP or a marketplace selling you a dishwasher, this is a break of agreement and it doesn't need a lawsuit, it's a consumer problem, so you don't need a lawyer you need to contact your local branch of the agency whatever its name is in your country. Of course, this is only if you play at a licensed and regulated casino. But if you don't , who's fault is it?

You're very much correct than how I have previously thought it out. The consumers protection agency ought to be the very first point of contact by the consumer who feels his right is being violated in this context. However if the individual feels he's not satisfied with whatever decision of the agency as arrived at being bias, I think the consumer can further it to a competent court of jurisdiction that can handle such cases. Because there are certain countries where officials of these agencies has been secretly bought by some of these companies and their actions can't be what the citizens can place confidence on.

[Mrbluntzy]

You have put forward a clear knowledge here and it's true that gamblers needs to know their right and what they are limited to in any casino they are using but many of us are just ignorant and nonchalant about knowing the rules. Personally, I don't even feel concerned about all these and there are definitely so many gamblers who are very nonchalant about knowing their rights as gambling, talk more of fighting for the violations of their consumers right. Many gamblers are too quick to sign up and start gambling, not feeling concerned about what is written on the ToS before they agree and accept it.
There was a topic I started few days ago where I was inquiring to know what casinos do with the money that is left on a customer account after the customer's account has been blocked. You also clarified something on that post, when you said that "by law the casino are not supposed to have the money." What I observe in some cases is that, some customers that were victim to such kind of case was not completely at fault but the casino is not even ready to listen to their complaints and resolve their issues and if the customer doesn't have a very huge amount in the casino, they will just completely leave the account and will do nothing. If all gamblers knows their right, they will know what to do when they are faced with some challenges at the casino.

[stompix]

Ok, so even if the casino is an online casino that is licensed and regulated in another country, but the site is allowed to be used in my country, can the consumer protection agency of my country do anything about it? I won't lie, I also thought same thing as Lida93.

If the casino is allowed and holds a license in your country by default when the license was issued it accepted the laws in that country, so any terms and conditions, any behavior, any whatever is subject to your country's laws, not the laws where the casino is incorporated, so yes, your gambling authority and your consumer protection agency have a say in this.
Think of it like a supermarket chain store, just because the company is from Brazil they should not respect the laws in Australia if they have a store there?

~
Definitely withdrawal itself is a really  big deal for me  bu what about the right of privacy?

Sorry to say but your right to privacy is waivered by yourself once you enter a contract with a person or a company, this is the law, you can't demand to be anonymous and still be offered services that include financial transactions anywhere in this world.

[taufik123]

Sorry to say but your right to privacy is waivered by yourself once you enter a contract with a person or a company, this is the law, you can't demand to be anonymous and still be offered services that include financial transactions anywhere in this world.

KYC becomes an important requirement but then becomes their weapon and some may be sold to third parties in need.
If you compare it to other cases of KYC and privacy, some banks may be committing a breach by selling their customers' privacy as a way to market insurance and such,
because I get very often calls from unknown numbers related to insurance and such.

Especially in gambling which can even take advantage of other people's privacy very easily.
It becomes very scary when you don't have privacy and everything is exposed because it's in the trade.

[mirakal]

All I know is that gambling is only for matured individuals, anyone who is minor in age shouldn’t dare to enter gambling. Beyond that, gambling is open for everyone. However, if we are talking about the basic rights here, for me as a gambler, casinos should only introduce fair and just games, and that there’s no signs of rigged games, or that will be against my own right. And I have the right for a quick and fast withdrawal, since it’s not reasonable at all receiving delayed payments when I do my part in making on time and honest deposits.

[Mia Chloe]

All I know is that gambling is only for matured individuals, anyone who is minor in age shouldn’t dare to enter gambling. Beyond that, gambling is open for everyone.

Yeas of course it is and it's basically the reason for the restriction of 18+ . It just turns out that based on values and logic someone of that age in this present generation should be able to make good decisions and be able to distinguish bad habits from good ones too and hence act rational. However sadly it doesn't seem to apply generally and that's why I think addiction is still a thing.
The most retarding thing Is actually taking gambling like a source of income or an infinite money glitch.

[Reatim]

All I know is that gambling is only for matured individuals, anyone who is minor in age shouldn’t dare to enter gambling. Beyond that, gambling is open for everyone.

Yeas of course it is and it's basically the reason for the restriction of 18+ . It just turns out that based on values and logic someone of that age in this present generation should be able to make good decisions and be able to distinguish bad habits from good ones too and hence act rational. However sadly it doesn't seem to apply generally and that's why I think addiction is still a thing.

addiction can happen to pretty much anyone but kids may be more at risk since they are a lot more vulnerable to vices and easily swayed by peer pressure and such stimulants

if we are being honest 18 year olds are still not that wise when it comes to decision making and a lot of 18 year olds are still studying and are in school at that age

The most retarding thing Is actually taking gambling like a source of income or an infinite money glitch.

anyone who thinks gambling will offer you infinite money clearly does not understand the rules they probably are not thinking of the fact that they have to bet money before they can even have a chance of winning

[CroverNo01]

All I know is that gambling is only for matured individuals, anyone who is minor in age shouldn’t dare to enter gambling. Beyond that, gambling is open for everyone. However, if we are talking about the basic rights here, for me as a gambler, casinos should only introduce fair and just games, and that there’s no signs of rigged games, or that will be against my own right. And I have the right for a quick and fast withdrawal, since it’s not reasonable at all receiving delayed payments when I do my part in making on time and honest deposits.

Gambling is here to stay. We gamble, make withdrawal but we don't get intouch with our routes in the system. Underage shouldn't dare to gamble because they're not matured and it will probably mess with their mental state. If Gambling is capable of making unplanned outcome for ourselves, I feared most of our public planning becomes vulnerable to the system. Gambling have always been the outstanding activities to indulge because the massive profits that comes in within the blink of an eye, anywhere safety is been recorded.

[tread93]

I am seriously getting tired of the same things being said over and over by some people, and some are really but really annoying

The most annoying one of all is the thing about the ToS, too many gullible people think that if a casino writes something in their ToS then that's it it's the law of the universe, well, surprise, it's not like that. In the EU/UK we have these: Unfair contract terms diretcive which basically says that it doesn't matter than in your Terms and Conditions you write that you don't offer any kind of compensation or refunds for the price of a product, that's not fair and any EU judge will rule against that company   

So sticking to gambling did you know that:

- A licensed operator should not allow you to gamble or allow you to deposit before they ask for identity verification and at that stage they should provide the customer with a full list of the verification they might ask you and once you agree to that they will not have the right to seek additional information?

Before permitting a customer to deposit funds, licensees should inform customers what types of identity documents or other information the licensee may need the customer to provide, the circumstances in which such information might be required, and the form and manner in which such information should be provided.

https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/17-1-1-customer-identity-verification
- A licensed casino can't ask for further verification before a withdrawal if that verification wasn't mentioned at the stage at which the user has deposited or cleared verification;

Our rules say that a gambling business can't ask you to prove your age and identity as a condition of withdrawing your money if they could have asked you at an earlier point.

- Casinos must display the balance and the bonus differently at any stage in your account balance:

The deposit balance and bonus balance must always be displayed separately in a clear and prominent manner.

But here comes the bomb:

Operators must allow players to withdraw funds from their deposit balance, even if they are allocated to a bonus including when a bonus is pending or active in the account. Operators are free to require players to meet wagering requirements for bonus winnings so long as they can withdraw winnings made with their own funds, no matter how much or how little they have played.

TLDR or simplified version
A casino can say in the ToS you have to sacrifice your firstborn child before you can ask for a withdrawal, but that doesn't make it legal. 

Thoughts?

This is some good stuff, Stompix! Thanks for laying this out! Its nice to have a clear and concise layout of the rules, seems like this is mostly geared more towards the EU, I wonder if the US is more or less the same or very different? I will have to double check and see or maybe somebody else knows if these rules also apply just to the EU or other parts of the world as well? I think there is probably a lot more grey area for US operators but that is just my gut feeling, maybe I am wrong I really don't know. In any event, great posting!

[stadus]

Most gamblers aren’t really aware of this, and that’s why they sometimes end up being taken advantage of. So thanks for sharing this info, it really helps.

Honestly, I’m the type of gambler who’s a bit lazy when it comes to reading all the fine print or fully knowing my rights. That’s why I just stick to gambling on reputable casinos, trusting they won’t scam me. But if they ever do, they better be ready, I’ll make sure to gather all the evidence and make a scam accusation against them. 

[Odusko]

It's very good to know your right.. Yeah of course if we know our rights we can't be manipulated by operators or casinos ToS but perhaps this is more applicable for people in the UK/EU but for someone from this part of the world where things work in the favour of the wealthy I think even if your rights as a gambler is bridged by operators or casinos you won't ever get justice so lots of us from this part of the world give up our rights.

Some rules only favour some calibers of people so knowing our right in some part of the world is an addition to our knowledge only.

People who are in well-organized countries where gambling laws are clearly stated are the ones that have such rights and can easily pursue that right to prove their points, but those of us in some other countries where there are no clear standing laws that guide and protect the rights of a gambler, have such a right expressed here is somewhat impossible so we shouldn't lie to ourselves, and we can put forward points where casinos blatantly denied gambler's their rightful winnings and no one can say anything about it since the law doesn't cover most casinos here.

[AmoreJaz]

Most gamblers aren’t really aware of this, and that’s why they sometimes end up being taken advantage of. So thanks for sharing this info, it really helps.

Honestly, I’m the type of gambler who’s a bit lazy when it comes to reading all the fine print or fully knowing my rights. That’s why I just stick to gambling on reputable casinos, trusting they won’t scam me. But if they ever do, they better be ready, I’ll make sure to gather all the evidence and make a scam accusation against them. 

That's one approach you can do, if you don't have to read all the terms from the gambling site. You are just relying from their reputation. However, it is always advisable to know the terms of the site to some crucial aspects such as withdrawal requirements, minimum bets or minimum deposits. Because before you deposit any penny, you should know their withdrawal requirements as much as the deposit requirements. Because there are some casinos which are only accepting certain deposits. Now, if you deposit below their minimum, would be hard to get it back. That is, if they will allow you to recover such deposit. So make sure their deposit/withdrawal requirements have been reviewed before even thinking of sending some amount to their site. It will be your fault if you will not recover such deposit or you can't withdraw because you haven't complied their withdrawal requirements yet.

[o48o]

-cut-
- A licensed operator should not allow you to gamble or allow you to deposit before they ask for identity verification and at that stage they should provide the customer with a full list of the verification they might ask you and once you agree to that they will not have the right to seek additional information?

Before permitting a customer to deposit funds, licensees should inform customers what types of identity documents or other information the licensee may need the customer to provide, the circumstances in which such information might be required, and the form and manner in which such information should be provided.

https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/17-1-1-customer-identity-verification
- A licensed casino can't ask for further verification before a withdrawal if that verification wasn't mentioned at the stage at which the user has deposited or cleared verification;

I didn't know this, but this is from UK Gambling commission, and they as a region are restricted from many casinos already.

Those EU's unfair contract terms you provided is broadly about contract terms, and applying it can be matter of debate, when casinos are complying mainly with AML laws here.

I am quite certain, that if something like this would go to court, any judge inside EU would probably side with the customer, but laws about gambling itself are decided by countries themselves, not EU and if they would be specific, and could even override any ambiguous contract terms.

Then there are rights with rest of the world, but OP didn't write about them, and i don't know much about those either.