resolved

[edondoko]

deleted

[AHOYBRAUSE]

Here we go again, how pathetic are you honestly? First you cry and complain about stake and as I predicted now you do the same shit with a new place, that's actually rdidiculous.
Instead of blaming others you should invest the money your government gives you to support yourself (and not to gamble with it) to seek some professional help.
"Losses refunded" and "lured me in to gamble", hahaha. What a fun little bs you are posting here! Get in line with the 2 blackjack playing fools that try to extort casinos as their job.

[Aanuoluwatofunmi]

Sometimes we complain a lot and never mind on whether we are not left with some loopholes over what we are facing, because for an gambling casino to acted in any way, then you must have be found cheating or going against their rule, or do we actually want them to go bankrupt when they have no security measures to detect on various attempt to override their networks, Roobet is know for many years as a reputable gambling casino, if you have any issue, try and contact their representative and also wait for more solution over your problem before accusation.

[Free Market Capitalist]

There’s literal proof they lured me into gambling—check the damn screenshot, lil bro, or are you too scared to click a link?

Stop harassing me and either contribute something meaningful or fuck off.

Yeah, you mean you are a victim of circumstances and being forced by them you couldn't do anything, so you are not to blame. I've heard that story too many times.

If you are a Swiss citizen, you have to know the laws of your country, and if you don't know them it's your problem, because you are subject to them anyway. In order to offer gambling services, operators need a license from The Swiss Federal Gaming Board (“SFGB”), based on the Money Gaming Act (“MGA”). None of the cryptocurrency casinos have one.

[Free Market Capitalist]

Your argument boils down to "You should have just magically known Roobet was breaking the law and avoided them yourself." That’s not how liability works. If a casino knowingly accepts players from restricted regions, they are the ones in violation of Swiss law, not the players.

Well, I don't know in detail how it works in Switzerland but in general both of you are breaking the law.

In fact, under the Swiss Money Gaming Act (MGA) and Art. 70 f. StGB, any money a casino earns from illegal operations is considered illicit and must be returned.

What about Swiss players making money in those sites? It seems to me that if you were able to withdraw a lot of money in cryptocurrencies from your casino winnings you wouldn't have said anything to the Swiss authorities.

So no, this isn’t some sob story about "being a helpless victim." It’s about holding a company accountable for knowingly operating outside the law, because they’re the ones who should have followed it.

If I can’t get back the money they took from me illegally, then I’ll make sure they don’t get to keep it either. And it won’t just be my money on the line—once the authorities step in, every wager from Swiss players will be investigated and confiscated. Roobet won’t just lose what they took from me; they’ll lose everything they’ve illegally profited from in Switzerland.

Yes but in that case the best thing you can do is to take the legal route, in this forum I doubt very much that you will get anything.

[nutildah]

Unreal.

What happened to your lawsuit against Stake?

So if you were from any other country (excuse me, any country that didn't expressly forbid online gambling), you would have just accepted your losses and moved on, right? But because you are from Switzerland, you feel entitled to get back your losses since you discovered (after the fact) that online gambling was illegal there.

The solution is for you to stop gambling. That is the best way to ensure that you won't lose any more money.

I offered them a 80% settlement on my net losses and even willing to sign a NDA but it didn’t even came so far to talk at anyone at Roobet as per their emails, they refer to their ToS or the last link you see above.

This just screams unprofessionalism on the highest kind of level.

An "NDA" over that? Actually it screams extortion attempt, TBH.

[alani123]

You have to apply some logic into your actions.

You entered a website. Said website didn't give a shit about your country's laws. ok...



Then you lost money on that website. AFTER the fact, you ask for website to give you back the money because they didn't give a shit about your country's laws?


Why gamble in the first place? If you want the protection of your country's law to the full extent, it should be your responsibility to seek out platforms that are compliant. At all times you're free to seek out information from resources of the local authorities and even send them questions.

Out of many complaints I've seen here this one is one of the more unreasonable.
To say "I shouldn't have been allowed to gamble in the first place" is an excuse that can hold some ground only if a platform is withholding your withdrawals or perhaps your winnings. You can't ask for all of your losses back based on this. It makes no sense.
For all Roobet cares, they're a web-only casino. It's your responsibility to follow your own country's laws instead of an international opperation to follow every single country's laws.  
EDIT:

I found a list of all the sites blocked by swiss authorities:
https://www.gespa.ch/en/fighting-illegal-gambling/access-blocking

Guess what, roobet.com is included in their list. So it was you who broke your own country's laws in the first place.

[Shishir99]

Bro, stop crying. You won't be able to do anything.
It is your responsibility to know your country's rules. Even if the casino does not follow your country's rules, you have to follow them. Gambling is banned in my country, but most of the casinos online accept players from my country. So what? It is my responsibility to follow the rules. This is nothing new. We see similar cases every other month. Someone from a restricted country makes a deposit and loses and cries, saying they should get a refund. Well, this is just an attempt to milk the casino. You wouldn't be there if you had won something. Cry more!

[nutildah]

The only reason I even joined Stake in the first place was for the slots, since they were basically nonexistent in Switzerland at the time. And yeah, in hindsight, maybe I should’ve never started gambling at all. I’m down around 170K lifetime, which obviously isn’t great, but at least I’ve never taken on debt or credit for it. I’ve got friends my age sitting on 40K in gambling debt from sports betting and casinos, so honestly, I’m in a better spot than most.

Nah man, you're not in a better spot than most. You're here trying to use a technicality to get back money that you lost at an online casino fair and square. I appreciate your honesty, but it seems like you have a serious gambling problem. I would just stop altogether. You should find a more productive hobby, it will be a more fulfilling use of your time on this planet.

Now, looking at the proof I have, don’t you think Roobet—or at least whoever handled that case—would take a second to actually review mine and at least consider talking to me?

No, because they know you have no legal recourse.

This isn’t just for my clarification, but for everyone else to understand why the casino let this screw-up happen. I want an answer as to why it happened and what they’re going to do about it.

It's not a screw-up by Roobet -- its a screw-up by you. Nobody held a gun to your head and forced you to lose thousands of dollars on slots. The sooner you accept responsibility for your own actions, the sooner you can move on with your life.

[nutildah]

Here's the problem: you are the one breaking your own country's laws here; not Roobet. Switzerland has absolutely no jurisdiction over Roobet, but they do over you. If anyone is going to get in trouble, its you and/or your internet services provider for not blocking access to Roobet (although I'm guessing you were accessing it via VPN as you were with Stake).

Your government goes out of their way to blacklist every online casino there is... You knew about this which is why you used a VPN in the first place. Then only after you lost did you concoct a scheme to get your money back; not once but twice now. If it didn't work the first time, what makes you think it will work a second?

At this point, it doesn't matter whether anyone supports me or not. I lose nothing but time, but they lose money and reputation—so honestly, I couldn't care less if you're on my side or not.

Because your case is spurious, they lose neither.

[holydarkness]

[...]
Holydarkness should chime in and send this thread to his contacts. Maybe I’ll get an actual reply from Roobet—or at least from him—about their final answer. This isn’t just for my clarification, but for everyone else to understand why the casino let this screw-up happen. I want an answer as to why it happened and what they’re going to do about it.[...]

Holydarkness what?

I believe that "should" in your sentence refers to a polite request, like "I will appreciate holydarkness's insight and attempt to reach Roobet" instead of a demand like, "holydarkness have to reach Roobet to address my issue"?

[AHOYBRAUSE]

Here's the problem: you are the one breaking your own country's laws here; not Roobet. Switzerland has absolutely no jurisdiction over Roobet, but they do over you. If anyone is going to get in trouble, its you and/or your internet services provider for not blocking access to Roobet (although I'm guessing you were accessing it via VPN as you were with Stake).

Your government goes out of their way to blacklist every online casino there is... You knew about this which is why you used a VPN in the first place. Then only after you lost did you concoct a scheme to get your money back; not once but twice now. If it didn't work the first time, what makes you think it will work a second?

At this point, it doesn't matter whether anyone supports me or not. I lose nothing but time, but they lose money and reputation—so honestly, I couldn't care less if you're on my side or not.

Because your case is spurious, they lose neither.

Exactly that. So sick of people coming to this forum blaming casinos while they know damn sure that they were not supposed to play on that site. If he had won there would not be any problem. But no, he bet on the wrong horse so to speak and his last resort is blaming the casino and requesting a refund. This nonsense won't work though, unlucky again. First stake, now roobet, anyone taking bets which casino will be blamed next?

[Shishir99]

SNIP

A casino cannot obtain a license from all over the world. I believe most countries have a gambling regulatory authority if gambling is legal in that country. Is is their job to contact the casino and let them know to obtain the license. If a casino do not obtain it, the country's law should block that casino so people from that country cannot access that website anymore.

How many cases did you see against casinos for operating illegally in some specific region? Especially when it comes to online casinos. An online platform is worldwide. Everyone from every country can access the website unless there is some regulations. So, it is your country that allowed you to play or it is you who violated the rules by playing there.

[holydarkness]

[...]
Holydarkness should chime in and send this thread to his contacts. Maybe I’ll get an actual reply from Roobet—or at least from him—about their final answer. This isn’t just for my clarification, but for everyone else to understand why the casino let this screw-up happen. I want an answer as to why it happened and what they’re going to do about it.[...]

Holydarkness what?

I believe that "should" in your sentence refers to a polite request, like "I will appreciate holydarkness's insight and attempt to reach Roobet" instead of a demand like, "holydarkness have to reach Roobet to address my issue"?

Hey, I get it! Sorry if I came off a bit harsh with my request. My intention was more of a polite push for you to share your insight and maybe reach out to Roobet, rather than making it sound like a demand. I’m just trying to understand things better, and I appreciate any help.

By the way, my English isn’t perfect either—I’m using AI to translate my responses from german, and sometimes it might mess with the logic or grammar a bit. Thanks for your patience!

to what extent, if I may ask? Given, if I understand correctly, they've been made aware of the situation and their stance is quite clear? Unless I understand it wrongly? You offered them an 80% refund and an NDA, so suffice to say they're aware of this situation?

[nutildah]

Oh man, you really don’t know what you’re talking about, do you? Let me break it down real slow for you.

It doesn't matter how you break it down: the fact is Switzerland will not take any action against Roobet. That's just not what they do. No matter how you twist whatever legal statutes in your favor, its not happening.

📌 Article about Stake Lawsuit:

https://www.swissinfo.ch/eng/swiss-made/f1-sauber-cleared-of-unauthorized-advertising-rules-swiss-commission/79738912#:~:text=The%20SFGB%20therefore%20initiated%20an,should%20generally%20be%20considered%20advertising

C'mon man. This is the first sentence of your article:

The Sauber Formula 1 racing team is not engaging in unauthorised advertising for online gambling that is not licensed in Switzerland.

Its not even an investigation into Stake, its an investigation into an F1 team.

So they had enough influence to hit Stake with a criminal lawsuit but somehow can’t do the same to Roobet? 🤡 Lmao, what are you even on, lil bro?

Its not a "criminal lawsuit" or any type of lawsuit. It was an investigation that concluded in the favor of the F1 team. You're basically now just spinning up lies to help your "case," which is nonexistent.

If you still think there’s no legal ground for this, just stop contributing to this post. Seriously.

If I see you trying to get away with telling lies, I'm gonna call them out.

This whole thing is entirely ridiculous because there's no way you'd be crying about this if you had won. You're only here because you lost.

You offered them an 80% refund and an NDA, so suffice to say they're aware of this situation?

I'm trying to understand how this isn't just another example of a sore loser attempting to extort an online casino.

[AHOYBRAUSE]

You offered them an 80% refund and an NDA, so suffice to say they're aware of this situation?

I'm trying to understand how this isn't just another example of a sore loser attempting to extort an online casino.

Just laughable. This guy is so broke, he goes to all lengths to somehow get his money back. Also posting back to back to back to back is against forum rules.
Anyway, another entertaining thread, as usual from people like him. What's also interesting is the fact that he has the same nonsense writing style as blackyjacky and the other forum cancer spam clown, just this one supposedly is Swiss.  Also this time he is not complaining about house edge but jurisdictions, hahaha. Just another clown giving us some good laughs, thanks for that.

[nutildah]

This is why Roobet will never give in to your demands:

https://roobet.com/terms-and-conditions


This is part of the terms & conditions you agreed to when registering your account.

It would have been worse if you made a lot of money and then your withdraw request was rejected on these grounds, but that's not what happened.

If any liability is to be found, it is on your ISP for allowing you to access Roobet, but this only applies if you weren't using a VPN to bypass restrictions (and I'm guessing you were using a VPN as you admitted you were with Stake).

So, like with your similar case with Stake, you'll need to hire a lawyer and file your own lawsuit if you truly want anything to be done. I doubt the Swiss government is going to intervene on your behalf:

https://www.swissinfo.ch/eng/various/illegal-online-casinos-on-the-rise-in-switzerland/87692154

Thomas Fritschi, Head of the Secretariat of the Federal Gaming Board, can’t say how many of these unlicensed online casinos actually exist.
...
Most providers of illegal online gambling originate from Gibraltar and Malta. The reason is that “the companies there operate legally. In other words, it’s a legal company, for example in Malta or Gibraltar, that has an online offering that also arrives in Switzerland,” said Fritschi. “It is illegal here. We block this site, but we can’t prosecute the perpetrators.”

Nevertheless, because I'm a nice guy, I've found a law firm that can help you get started with your lawsuit:

https://www.streichenberg.ch/en/articles/recovery-losses-illegal-online-casinos-switzerland

Good luck.

[holydarkness]

to what extent, if I may ask? Given, if I understand correctly, they've been made aware of the situation and their stance is quite clear? Unless I understand it wrongly? You offered them an 80% refund and an NDA, so suffice to say they're aware of this situation?

[...]
And let’s leave the refund discussion aside for a second—because even without that, there are way too many unanswered questions.

Here’s one of them:

I might send Roobet an email asking how it was possible that my first account got self-excluded just because I "mentioned" gambling problems in live support chat—
BUT my second account, with the exact same 8-letter name and identical KYC details, was left completely open for me to continue to play and lose a lot more.

By their own Terms of Service, that shouldn’t have happened.

So tell me, how do they explain this? Because in my opinion, that alone is a breach of their own rules.[...]

Did you mention the second account when you ask for the first account to be locked? Or at least reaching them with your second one, to inform them that this too is your account and needs to be closed too? That's a rhetorical question, no need to answer that. I read the opening post carefully.

Well, for that question above, I don't think I need to reach the to get an answer, because I think I have an answer for that, based from an explanation I got for past experience with an almost similar case, about one account excluded and others aren't, although this is from different casino.

Basically, self exclusion doesn't work like magic like when one username being placed into exclusion, all of the alt-accounts will automatically lit in the casino's radar and inter-connected and got excluded altogether. On the opposite, when someone have more than one account and one got excluded while others don't, and the player didn't mention the account to the casino, it actually has a potential of creating a conflicting problem where the exclusion for future account failed to "bite in".

Simplified, their database has two entries, which contradict each other. One said this IP [and/or other points they use to identify a player] should be banned due to self exclusion, yet according to the same database, the IP is good to go, as it was not locked. In fact, that IP just played a baccarat three seconds ago.

The last four sentences are an extra explanation. The answer to your question was the first sentence on paragraph three; without the player telling the casino that they have other accounts prior to submitting one for exclusion, above scenario can happen.

[nutildah]

Now, had the ESBK found proof that Stake was actively advertising to Swiss players, then Sauber would’ve been fined up to 500K. And after that? A criminal lawsuit would’ve followed against Stake for violating the Verwaltungsstrafrecht—because advertising and offering services to Swiss players without a license is illegal.

You initially said it was a "lawsuit against Stake." That was false. Now you are modifying your interpretation of the article to make it more aligned with the reality of the situation.

Roobet, on the other hand? Did none of that.

That's right -- they didn't. They also didn't advertise to Swiss players.

They verified me, assured me I was allowed, and took my money.
And now, when it suits them, they want to suddenly enforce their ToS?

You lost money so there is nothing for them to "enforce." They aren't withholding anything from you.

So whether Roobet likes it or not, if I send my proof to the ESBK, they will investigate.
They have to. It’s literally part of their job.

So do it then. You should also proceed with your first lawsuit against Stake. Right now it seems like you are just trying to extort money from Roobet.

[AHOYBRAUSE]

Now, a final note for @nutildah and @ahoybrause:

I’m done replying to either of you. You’ve already made up your minds and clearly have zero interest in looking at this case objectively.

You can keep running in circles, finding ways to insult me instead of questioning the casino, but it’s not gonna change the facts.

I’m here to expose what Roobet actually did. You’re here to act like clowns.

So yeah, enjoy the circus. I won’t be part of it.

We just see your nonsense for what it is. A desperate attempt to fix the mistake YOU made. Blackmailing and accusing casinos because YOU decided to play there and lose is not their fault. You are making up stories left and right, not only lying to the forum but also lying to yourself.

All that's left is basically: https://www.youtube.com/watch?v=9Deg7VrpHbM&pp=ygUVc3RvcCBpdCBnZXQgc29tZSBoZWxw

Maybe the wise words of goat can open your eyes, get help and leave this forum.