[CASE CLOSED] 96.com scammed and stole over 30000 USDT from me

[btcber]

While the chance that I guessed the situation here wrongly is somewhat highly-probable, I dared myself to assume from the explanation given by their rep that the situation here is your account being flagged by their provider, so the one who actually investigating is the provider, not the casino. If I am correctly interpreting this, then the casino's hand are also tied. They're also waiting for verdict by the provider, just like you.

So, if I understand correctly the reason of the OP's account was disabled without allowing any withdrawals is because of his sports betting activities and possibly when involving arbitrage or fixed matches? So, could it also be that the OP has accounts with other casinos that uses the same betting provider?

If my assumptions are somewhat correct then the provider should clarify which specific rules the OP allegedly violated. More importantly I think they should explain why it's taking so long to respond and why they haven't followed through on their promise to address the case especially after two weeks of silence as the OP said in his previous post.

I believe this case is still unresolved and we can't guess any conclusions based on the limited information available for now. Hopefully, a representative from the casino will return and provide a detailed explanation of what actually happened, or if thir provider is the one behind all of this.

Please keep in mind they were processing my withdrawals initially, there was no change in my betting since I opened my account, if I remember correctly my initial bet was on Serie A match over/under

Cannot wait for representative to get back to me and shed some light on the case.

[holydarkness]

While the chance that I guessed the situation here wrongly is somewhat highly-probable, I dared myself to assume from the explanation given by their rep that the situation here is your account being flagged by their provider, so the one who actually investigating is the provider, not the casino. If I am correctly interpreting this, then the casino's hand are also tied. They're also waiting for verdict by the provider, just like you.

So, if I understand correctly the reason of the OP's account was disabled without allowing any withdrawals is because of his sports betting activities and possibly when involving arbitrage or fixed matches? So, could it also be that the OP has accounts with other casinos that uses the same betting provider?

If my assumptions are somewhat correct then the provider should clarify which specific rules the OP allegedly violated. More importantly I think they should explain why it's taking so long to respond and why they haven't followed through on their promise to address the case especially after two weeks of silence as the OP said in his previous post.

I believe this case is still unresolved and we can't guess any conclusions based on the limited information available for now. Hopefully, a representative from the casino will return and provide a detailed explanation of what actually happened, or if thir provider is the one behind all of this.

Not necessarily arbing or multi-acc, unless the provider specifically mentioned it to the casino. Like in casino-betting where a big win usually followed by an inquiry by the game provider to investigate the gaming activity to ensure there is no foul play, in sports-betting, sport-provider could also ask for investigation following significant winning.

Though, yes, there is a chance that the provider already told the casino the reason behind their request to hold the winning and to investigate.

[btcber]

@96OFFICIAL

How shall we proceed to fix this?

We appreciate your patience and would like to assure you that one of our dedicated team member will reach out to you to discuss the matter in more detail. We will conduct a thorough reinvestigation of your case, including a complete review of your account activity and all bets placed.

If any errors or misunderstandings are identified during the review, appropriate action will be taken.

Thank you again for your cooperation, we will be in touch soon.

Best regards,

96OFFICIAL

Hi
@96OFFICIAL

Can you please update me on the reinvestigation process? Non of the dedicated support members reached out to me, like you said will happen.

[96OFFICIAL]

Hi
@96OFFICIAL

Can you please update me on the reinvestigation process? Non of the dedicated support members reached out to me, like you said will happen.
[/quote]


Hi
@btcber

we've reopened the previously closed file related to your user account. Please note that reopening such cases requires us to provide a detailed explanation to various department, especially the bets are associated with Fraud. We strive to respond as quickly as possible, we ask for your understanding that responses may not always be immediate when it is across multiple department. Please be assured that your case is being followed up on, and you'll be updated as soon as there's a development.

[btcber]

Hi
@96OFFICIAL

Can you please update me on the reinvestigation process? Non of the dedicated support members reached out to me, like you said will happen.



Hi
@btcber

we've reopened the previously closed file related to your user account. Please note that reopening such cases requires us to provide a detailed explanation to various department, especially the bets are associated with Fraud. We strive to respond as quickly as possible, we ask for your understanding that responses may not always be immediate when it is across multiple department. Please be assured that your case is being followed up on, and you'll be updated as soon as there's a development.

Thank you for the update.

I appreciate that you've reopened my case and that it's being reviewed across multiple departments. I fully understand that these things can take time, especially when detailed explanations are required internally.

That said, to this day, no one from your team reached out to me and I want to reiterate that I strongly deny any fraudulent behavior and I am requesting again to make all of my bets placed, public here. There was nothing fraudulent about my betting activity.


I’ll await further updates and hope this matter can be resolved promptly

[Aanuoluwatofunmi]

96.com stole over 30000 USDT from me. Account is disabled and I cannot access it anymore. They didnt provide any explanation and refuse to pay out.

I know there is a representative of this company here, hopefully he can check what is happening and help me fix it

The best you can do now is for you to go to their announcement thread and ask their representative to help out in such situation, though other members too can contribute on t he situation on ground, however, you must also have to show evidence and provide every necessary information needed to ascertain your experience and i will also request that you make sure that you don't violate on their terms of service, because most are being banned for such reason.

[btcber]

96.com stole over 30000 USDT from me. Account is disabled and I cannot access it anymore. They didnt provide any explanation and refuse to pay out.

I know there is a representative of this company here, hopefully he can check what is happening and help me fix it

The best you can do now is for you to go to their announcement thread and ask their representative to help out in such situation, though other members too can contribute on t he situation on ground, however, you must also have to show evidence and provide every necessary information needed to ascertain your experience and i will also request that you make sure that you don't violate on their terms of service, because most are being banned for such reason.

Thank you for your feedback, I have already added some screenshots in this thread from earlier correspondence with them, however my account was shut down and didnt manage to grab screenshots of my balance or betting history. I was asked by other experienced forum member to keep my posts in this thread.
Here are screenshots showing they admit that my account was disabled and pending withdrawal cancelled.

https://ibb.co/tTNZj2CW

https://ibb.co/Hp3WfFHf

Proof of earlier successful withdrawal:

https://ibb.co/rKvCWhzH

Proof of my last deposit

https://ibb.co/hFTMnLrV


I am 100% confident I didnt violate their terms of service - I don't hold multiple accounts, only accessed my account from geo allowed by them, only used one device at home.
I would really appreciate it, if other member could help me dealing with this issue

[btcber]

Seems like 96.com is ghosting me. Their forum rep stopped answering.

Any suggestion what actions can I take against them and escalate my case?

[btcber]

This is the latest update from 96.com :

Dear Customer,

We hope this message finds you well.

We are writing to inform you that, after careful review, we have identified activity on your account that involves repeatedly taking advantage of discrepancies within our systems in a manner that was not intended. This type of behaviour results in an unfair advantage and is inconsistent with the spirit of fair play that we strive to uphold for all users on our platform.

As a result, your account has been permanently restricted in accordance with our policies.

We sincerely apologize for any inconvenience this may have caused. Please understand that this decision was made with the intent of maintaining a safe, balanced, and fair environment for all players.

If you have any further queries please don't hesitate to contact us

Thank you for your understanding and cooperation.



https://ibb.co/9kcSHpBH








@96OFFICIAL

Thank you for the update.

Let me be absolutely clear: I have never exploited any flaws or acted outside your platform’s rules. I placed standard pre-match bets on widely available markets, within your posted limits. If these were considered “discrepancies,” I was never made aware of them nor warned that such behavior was problematic.

If placing bets a few hours before kickoff, or winning multiple bets in a row, now qualifies as rule-breaking—then perhaps your definition of “fair play” needs to be reconsidered.

I respectfully ask you to clarify:

Which specific bets or actions were flagged as exploiting “discrepancies”?

Which exact rules or terms did I violate?

If this was truly about integrity, why wasn't I notified, limited, or warned earlier?

Without a transparent explanation or evidence, this looks like a vague justification to restrict my account and confiscate legitimate winnings.

That said, I remain open to a fair and professional resolution



To fellow forum members and @Mods – for context, here’s a breakdown of my typical bets on 96.com:


These made up ~60% of my total volume.

Additional bets included:

Eerste Divisie Over/Under

Turkish Super League Over/Under

English League One (winner + totals)

Smaller ~$1k bets in La Liga, Serie A, Bundesliga, EPL, Championship

Total volume: $40k–$60k. I aimed to reach $100k volume to unlock faster withdrawals at a higher VIP tier. I was betting my entire balance daily, often at maximum allowed limits.

I invite 96.com to release my full betting history publicly—odds, timestamps, stakes—I have nothing to hide.

[btcber]

Still no response from 96.com.

It's been 18 days since their last message, and I've yet to receive any explanation or evidence supporting their accusations. I’ve asked multiple times for clarification on what exactly they believe I did wrong—still no answers.

If this was a legitimate decision, I believe they should have no issue providing transparency. Silence only reinforces the impression that funds are being withheld without cause.

A few questions to follow forum members:

Has anyone else experienced something similar with 96.com or other bookmakers?

For those with VIP experience—have you ever been targeted or restricted for simply betting higher volumes and winning?

Do you think bookmakers should be required to disclose specific violations when restricting an account?

Is there a dispute process or mediator that has worked for others here?

[btcber]

@96OFFICIAL

Will you just cease communication with me?

It looks so unprofessional

Its almost  a month from last update from 96.com forum rep and almost two months since 96.com stole my balance

[btcber]

@96OFFICIAL

Another week without contact from you or anyone from your company. Its over a month since your last update and 2 months since you took away my winnings for no reason.

[holydarkness]

Hi, in response to your PM [I've replied there as well] I'll try to reach 96's representative to get a better understanding of what happen. Hopefully they could give me a better understanding of what happened. Don't hold your breath, though, as I believe this will be the first time I reach them and... we might face a bumpy road.

[btcber]

Hi, in response to your PM [I've replied there as well] I'll try to reach 96's representative to get a better understanding of what happen. Hopefully they could give me a better understanding of what happened. Don't hold your breath, though, as I believe this will be the first time I reach them and... we might face a bumpy road.

Thank you, Im still sure it can be fixed, if I have their attention. I can provide whatever is required from my end

[btcber]

BIG UPDATE

96.com agreed to reopen my account and allow me to request withdrawals.
My total balance was 33198 and max withdrawal amount is 10k, so I requested initial withdrawal and waiting for it to be processed. They said it will take up to 1 day.

Big shout-out to

Upgrade00 and holydarkness for nudging 96.com representative to look into my case.

I will confirm here once withdrawals are processed and case is closed.

[96OFFICIAL]

@96OFFICIAL

Another week without contact from you or anyone from your company. Its over a month since your last update and 2 months since you took away my winnings for no reason.

Hi @BTCber,

We hope you are doing well,

After extensive internal discussions over the past month, your withdrawal has been approved as a one-time exception. Please note that we generally do not support or encourage arbitrage-based betting activities. We also request that you refrain from posting about this matter in public forums, as it pertains to a specific exception and does not reflect our standard policy.

and that being said we are closing this case.

[Upgrade00]

I will confirm here once withdrawals are processed and case is closed.

Good thing you've gotten a response already and from the reply above you may have already gotten your withdrawal effected. Looking forward to you confirming that they are processed and closing this case to a good result for both parties.

[btcber]

Initial 10k withdrawal request was processed today, was allowed to request 2nd withdrawal thats being processed now.

10000/33198 paid back

[btcber]

33198/33198 paid back

Case closed

Special thanks to:
Upgrade00 and holydarkness

[btcber]

@96OFFICIAL

Another week without contact from you or anyone from your company. Its over a month since your last update and 2 months since you took away my winnings for no reason.

Hi @BTCber,

We hope you are doing well,

After extensive internal discussions over the past month, your withdrawal has been approved as a one-time exception. Please note that we generally do not support or encourage arbitrage-based betting activities. We also request that you refrain from posting about this matter in public forums, as it pertains to a specific exception and does not reflect our standard policy.

and that being said we are closing this case.

I appreciate that 96.com reconsidered their initial decision, but lets make some things clear:

I am not an arber, and you did not accuse me of arbing - you accused me of multi accounting, fraud and fraudulent bets. Non of this was true.