SCAM: Funds held for 6 months — no response, no refund

[marliner231]

I made an exchange from TRX to ZEC via Changee (powered by Changelly). All AML/KYC requirements were fulfilled: identity verification, income statements, official contracts with stamps — everything was submitted properly.

After that — complete silence for 6 months. No timeframes, no explanations, and no response from support. They claim the funds are “under review”, yet blockchain activity shows that my funds were already moved to other wallets. So they’re not frozen — they’re clearly being used.

There are many similar complaints online. I’m not the only one affected. More and more evidence shows this is a scam and dealing with this service is dangerous.

Absolutely not recommended. If you’ve had the same experience — speak out. Only together can we stop this.

[BenCodie]

Changelly have a very poor reputation - you should have ran some better due diligence before considering using anything powered by them (though don't completely blame you as while Changelly is a clear selective scammer. it isn't entirely obvious that changee would also be a scam/is tied to the changelly scam in their thread (I've gone there to highlight this despite the thread being old)

Some of Changelly's history:
Beware of Changelly's shitty customer service/possible scam
Changelly scam? I think so
CHANGELLY SCAM
CHANGELLY / SIMPLEX IS A SCAM !!!
Changelly - FAKE KYC/AML
CHANGELLY - Illegal exchanger from RUSSIA with FAKE team

How there has been some hope after this user used changelly through swapzone and managed to get the swap honored:
Warning about Swapzone.IO and Changelly ((RESOLVED))

There's also related services like changenow, infamous for selective scamming as well (and also powered by changelly)
https://bitcointalk.org/index.php?topic=4619534.0
ChangeNow.io Another Scam. Holding of 1.05 ETH (2,500 USD)
ChangeNOW.io Scammed me for 28000$

[Trêvoid]

Sorry to hear that! Strongly advised to avoid using Changelly and ChangeNOW due to the high risk of losing access to your funds.

I advice to you check this thread

Summary of malpractices and abuses of exchanges
(https://bitcointalk.org/index.php?topic=5520005.msg64759841#msg64759841)

[tvplus006]

...There are many similar complaints online. I’m not the only one affected. More and more evidence shows this is a scam and dealing with this service is dangerous.

It is for this reason that it is necessary to conduct research not after you lose your money, but before making a deposit to an unknown platform. It was enough to use Google to read negative reviews about Changelly and you probably would have abandoned your plans to use such a service.

[illanz]

https://bitcointalk.org/index.php?topic=5461101.new#new

pls everyone also write here so everyone can see, i just noticed because of @BenCodie thanks to him.

[Bitcoin_Arena]

https://bitcointalk.org/index.php?topic=5461101.new#new

pls everyone also write here so everyone can see, i just noticed because of @BenCodie thanks to him.

I am actually from the other thread. It's good you noticed the warning and didn't get scammed. I am still surprised the OP of that thread hasn't been tagged or flagged, or perhaps I am missing something?

The exchange seems to have been delisted from Bestchange as of 7th Feb 2025. OP did you make any complaint on the monitor before it was delisted?
https://www.bestchange.com/changee-exchanger.html

[BenCodie]

https://bitcointalk.org/index.php?topic=5461101.new#new

pls everyone also write here so everyone can see, i just noticed because of @BenCodie thanks to him.

I am actually from the other thread. It's good you noticed the warning and didn't get scammed. I am still surprised the OP of that thread hasn't been tagged or flagged, or perhaps I am missing something?

The exchange seems to have been delisted from Bestchange as of 7th Feb 2025. OP did you make any complaint on the monitor before it was delisted?
https://www.bestchange.com/changee-exchanger.html

As far as the OP has stated, I believe that they (unfortunately) have already been scammed and that their funds have been held for in excess of 6 months now.