[UNRESOLVED] Betpanda.io SCAM 18.2mBTC - Flag created, consider supporting.

[T1HGO]

Edit: Created flag, please consider supporting if you agree with me, based on the evidence provided by both sides. This casino has to be called out and stopped. They must not get away with it with their reputation intact.
https://bitcointalk.org/index.php?action=trust;u=3675233


What happened::
Hello. First time posting here, since i never had any real problems with any casino so far. That changed on the 27th of april. I requested a withdraw, which was declined 30 seconds later. 10 seconds after being declined i was logged out of my account, and, when trying to sign in again, i got this message: "Your account has been blocked, please contact support". I checked my email, and notice there was an KYC request. I sent everything they requested 30 minutes later. Today, after 9 days of waiting, i finally got a response.

"Thank you for sending your documents over to us.

Your betting behaviour was flagged as suspicious by our Sportsbook provider and upon further investigation of both your account and betting activities with our Sportsbook provider, it was determined that you have breached our Terms and Conditions.

For this reason, your account that is registered to this email address will be closed permanently. All the funds and pending bonuses have been forfeited.

We understand that this is not the outcome which you were looking for, but our decision on the matter is final and we will not engage in further correspondence regarding this subject.




Best regards,
Betpanda Support Team"

This is a lie, and a scam. I am 100% certain i did not breach any terms and conditions, and my betting behavior is not suspicious at all. They are just hiding behind the provider to be able to steal money from people.




Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=3675233


Amount Scammed:
18.2mbtc/1550€


Proof of Payment:
https://www.blockchain.com/explorer/transactions/btc/4717e8efee4f76fa41876b49f409c0cd149fba45b0f1ed9a3c7d9d13859f695b


PM/Chat Logs:
Nothing worth screenshoting, live chat just kept saying they couldn't do anything and to wait for security team, and security team ignoring me for 9 days. The email i copy/pasted above is the only response by betpanda.


Additional Notes:
I created my account on 22/09/2024. I also created a complaint on casinoguro, which was completely useless as they wouldn't take my complaint. Here's the link if you're interested
https://casinoguru-int.com/en/betpanda-casino-player-s-account-is-closed-and-withdrawal
As a final note, i know very likely won't be seeing this money, but at least i am doing my part on exposing this scamstain of a casino.



THREAD TLDR:

Before the scam:
I have registered at betpanda in 22 of september 2024. I played there for about 2 months and was able to make 2 withdrawals, both with values superior to the one in this thread.

The scam:
On 23 of march 2025, i have made a 2.5mBTC deposit at betpanda. https://www.blockchain.com/explorer/transactions/btc/4717e8efee4f76fa41876b49f409c0cd149fba45b0f1ed9a3c7d9d13859f695b . I played sportsbook only. I have accumulated winnings of 18.2mBTC, and on 27th of april 2025, i requested a withdrawal. My account was logged out 10 seconds after the request, and banned. They then requested i do KYC. I sent the requested documents within 30minutes, and after 9 days of waiting the finally respond with an email stating:

"Thank you for sending your documents over to us.

Your betting behaviour was flagged as suspicious by our Sportsbook provider and upon further investigation of both your account and betting activities with our Sportsbook provider, it was determined that you have breached our Terms and Conditions.

For this reason, your account that is registered to this email address will be closed permanently. All the funds and pending bonuses have been forfeited.

We understand that this is not the outcome which you were looking for, but our decision on the matter is final and we will not engage in further correspondence regarding this subject.

The betting history:
Over the course of my time playing at betpanda, i have bet exclusively on high tier Dota 2 matches. Example:
https://gyazo.com/d11906989ca1123fa50224edfdcae2b1
https://gyazo.com/155953218b7b3fe2225513bf472ad328
https://gyazo.com/065991a4c742bdfd47d12ca4c4676836
During this time i played at 3 more betby books simultaneosly. The bets are exact mirrors in all books. I was simply spreading the total stake. These 3 screenshots cover roughly 3 weeks of my entire betting history at betpanda.

The betby scapegoat:
Betpanda claims the decision to ban and confiscate my winnings, was from the provider(betby). Which s a lie. And here is why. As stated above, i played at 3 more betby casinos simultaneosly with the exact same bets as i did at betpanda. Here are the casinos:
Cryptoleo: https://gyazo.com/7368c44cfd009ae93aec6843c81023d6
Fortunejack: https://gyazo.com/1518b995f7e55d3218488a08d5438efe
WSM: https://gyazo.com/f3648e37023248c2ddaf07989cf60647
As you can see, i was able to withdraw my funds from these casinos that share the same bets as betpanda. Without any issue and with completed KYC. And if you check the dates, post-betpanda ban.
Duel: https://gyazo.com/5a25974e508b414e190a998fb9b4c156
Coins.game: https://gyazo.com/530c69b2d30c585dfb3a77689274b1c7
2 extra to demonstrate that betby doesn't actually care about me. I was flagged/limited in all of them. All of them paid.
If it was only a provider decision, why do other casinos with the same provider continue to approve my withdrawals? Some of those with the exact same bets as betpanda? Why are my funds confiscated, and my account banned only at betpanda?


Betpanda's statement:

Hello,

Apologies for the delayed reply.

We can assure you that there is no "scam" occurring here. The player in question has breached the following clause from our Terms and Conditions.

We don't have any requirement to divulge more detailed information under these circumstances, but for the sake of clarity and as a gesture of goodwill, please find the details which we can share below:

5. ANTI-FRAUD POLICY

In the interests of fair play, it is not permitted to utilise or deploy any novel or recognised betting techniques while using our services which are designed to circumvent the standard house edge in our casino games nor the sportsbook. Should we detect that You have engaged in any activity of this nature, we may immediately suspend, terminate or restrict access to Your Account and/or retain any funds on the account.

As you can see, the betting techniques which you used breach the above and as a result, the funds were retained. What the events or the bets were doesnt matter, the fashion in which the bets were placed, does.

Please note that any suspicious betting activity is flagged to us by our sportsbook provider Betby, they carry out the investigations and provide us with the outcome. In this particular instance, the suspicious bets were placed right at the same moment when the event occurred or extremely close to it. I'm only able to provide you with as much details as Betby shares with us, and this is the extent we receive.

If you have any further questions, we are happy to answer them, but the decision on the matter is final.

Hello,

We are of course not in a position to comment on what the procedures of other casinos are, what their terms look like or what their policy is when a user breaches their Terms and Conditions.

However, the actions taken by Betby would strongly suggest to us that the suspicious betting behaviour the player was investigated for initially was/is calculated and systematic.

If this behaviour would indeed be coincidental and by chance as they claim, they wouldn't have been limited across all the operators, only at Betpanda.

Therefore we would like to reiterate that we are not a "scam" as is falsely claimed, but simply acting upon suspicious behaviour suspected and investigated (and now confirmed) by our sportsbook provider as per our Terms and Conditions.

We have brought this up several times internally with senior management and with all the information which has been made available to us through various mediums, we are not in a position to offer a refund due to the aforementioned reasons.

We do understand that this is not the outcome you were looking for, but the substantial action taken by Betby validated our suspicions and cemented their decision.

Hence, Betpanda considers the matter closed.

Closing statement:
As you can see, betpanda's representative is as vague as possible. He talks about "suspicous betting behavior" and "recognized betting techniques". He states that me being limited at other betby books, is justification to confiscate my fairly won money. Yet he fails to explain that even tho i was limited, i was always paid. Same bets, same provider. My betting history is at full display. Let me know if you think they are suspicious. This is the classic play scam casinos often use, which is use the player being flagged as a justification for wins confiscation. When the flag is simply profiling winning players. The immediate consequence of a provider's flagging, is being limited. And that's completely fine. But when you press the withdrawal button, it's up to the casino. And confiscating fairly won money, is not fine. Their "anti-fraud policy" clause is predatory. They claim "value betting" is illegal, which basically means you are not allowed to win. To use sportsbook at betpanda you have to shut off your brain, bet like an ape, and hope you lose. Because if you win, consistently, you're value betting. And your funds will be confiscated.


If you reached this far and agree i was treated unfairly, please consider supporting the flag:
https://bitcointalk.org/index.php?action=trust;u=3675233

If you have is any questions, shoot.

[albon]

Sad about the experience you went through, OP.

Honestly, I've never played at this casino before. It’s a good thing their representative has a forum account, so I’ve already sent him a private message asking him to come here and clarify what happened to you. I hope they assist you and also look into the following complaints.

1- BETPANDA scammed me for over 3000$, ignored for 7 months
2- Betpanda.io SCAM ALERT SCAM SCAM SCAM
3- Betpanda.io Scam - Deposit and Winnings Confiscated (4000$ scam)

An increasing number of unresolved complaints without any response or cooperation from the casino will damage its credibility and cause players to avoid it.

[Trêvoid]

Sorry for this OP.

I believe this is the Betpanda bitcointalk account (https://bitcointalk.org/index.php?action=profile;u=3675233)

Their ANN: (https://bitcointalk.org/index.php?topic=5523596.msg64868143)

AskGamblers even confirmed that Betpanda failed to provide reasonable justification (https://www.askgamblers.com/casino-complaints/bedtpanda-io-casino-account-blocked-and-confiscation-of-deposit-and-balance) or solid evidence for their actions in that complaint. Betpanda.io is widely described as unregulated and operating with little transparency, and many in the community members including me considering a scam.

[holydarkness]

[...]
PM/Chat Logs:
Nothing worth screenshoting, live chat just kept saying they couldn't do anything and to wait for security team, and security team ignoring me for 9 days. The email i copy/pasted above is the only response by betpanda.
[...]

Then screenshot that email you just copy/pasted above. We'll appreciate the correspondencies with the live chat and what you wrote to security team as well, if that's not too much for you. This board runs on evidence, and I can't mark yours as valid case on my list without solid proof.

[T1HGO]

[...]
PM/Chat Logs:
Nothing worth screenshoting, live chat just kept saying they couldn't do anything and to wait for security team, and security team ignoring me for 9 days. The email i copy/pasted above is the only response by betpanda.
[...]

Then screenshot that email you just copy/pasted above. We'll appreciate the correspondencies with the live chat and what you wrote to security team as well, if that's not too much for you. This board runs on evidence, and I can't mark yours as valid case on my list without solid proof.

https://gyazo.com/299723e6ebfa13e21d25f6a645ee0ecc
Live chat does not save conversations, so it's gone, but like i said, there was nothing worth screenshotting. As for what i wrote to security team, after this email, nothing. They made it very clear they will not engage in further correspondence regarding the subject in the last paragraph. Before the email, i simply sent the documents they requested.

[GxSTxV]

I believe your total deposits exceed your withdrawal request,, since your deposit is over €3000 and your withdrawal is lower than that, which suggests you are currently at a loss with your betting activity. However, Betpanda is accusing the OP of breaching the provider’s rules not the casino’s own terms. I think this accusation warrants a more detailed explanation of what exactly happened. Example if you were betting on fixed matches or engaging in arbitrage? These types of accusations typically require clear evidence and explanations from both sides.

Betpanda is a casino that has promoted many events within our community and has invested significantly, which shows they value their reputation here. @memehunter might consider reaching out to one of their representatives, as he is the only one I know running their events here, he may help you reaching out with their support.

[T1HGO]

I believe your total deposits exceed your withdrawal request,, since your deposit is over €3000 and your withdrawal is lower than that, which suggests you are currently at a loss with your betting activity. However, Betpanda is accusing the OP of breaching the provider’s rules not the casino’s own terms. I think this accusation warrants a more detailed explanation of what exactly happened. Example if you were betting on fixed matches or engaging in arbitrage? These types of accusations typically require clear evidence and explanations from both sides.

Betpanda is a casino that has promoted many events within our community and has invested significantly, which shows they value their reputation here. @memehunter might consider reaching out to one of their representatives, as he is the only one I know running their events here, he may help you reaching out with their support.

You are looking at it wrong. My deposit was 201.37€ at the time of deposit. 0.0025BTC(2.5mbtc).

[memehunter]

Betpanda is a casino that has promoted many events within our community and has invested significantly, which shows they value their reputation here.

I am highly confident that they do.

@memehunter might consider reaching out to one of their representatives,

Thanks for tagging me, I don't have any direct contact with betpanda.io, but I know that @Little Mouse does so he might be the more suitable person to handle this.

Betpanda is accusing the OP of breaching the provider’s rules not the casino’s own terms. I think this accusation warrants a more detailed explanation of what exactly happened. Example if you were betting on fixed matches or engaging in arbitrage? These types of accusations typically require clear evidence and explanations from both sides.

I agree with you and will surely keep a close eye on this matter. Let's wait for an official response. 

[T1HGO]

For anyone wondering and curious about, what bets i placed, here are almost all of them in the past month.

https://gyazo.com/d11906989ca1123fa50224edfdcae2b1
https://gyazo.com/155953218b7b3fe2225513bf472ad328
https://gyazo.com/065991a4c742bdfd47d12ca4c4676836

Now, according to betpanda's email, i breached the their ToS with these bets. Do they seem "suspicous" like they claim? I don't think so.

[AHOYBRAUSE]

For anyone wondering and curious about, what bets i placed, here are almost all of them in the past month.

https://gyazo.com/d11906989ca1123fa50224edfdcae2b1
https://gyazo.com/155953218b7b3fe2225513bf472ad328
https://gyazo.com/065991a4c742bdfd47d12ca4c4676836

Now, according to betpanda's email, i breached the their ToS with these bets. Do they seem "suspicous" like they claim? I don't think so.

To be fair, you lost like half of your bets, so it's not like you are having any insider information or something. You only bet DOTA 2 and also almost always bet the slight underdog (almost even odds) with almost always the same stake. I mean, sure it looks kinda mechanical since everything is always the same pattern, but you can't blame someone to stick to their bankroll management and choice of bets.
In my opinion, it doesn't look like a violation.

[Pmalek]

Betpanda doesn't have the best reputation on CasinoGuru, where their safety index is set at Low. However, they haven't been tagged by any DT members on this forum yet.
Their explanation is too vague. Breaking the TOS can mean anything. The player should be given more information and we as a community want to know what happened.
If a player can have their money confiscated and account locked with no information provided to them or evidence of wrongdoings, then it's not a casino that should be recommended to others or that should have a spotless reputation.

Assuming, of course, everything that OP has said is true. 

[Betpanda]

Hello,

Apologies for the delayed reply.

We can assure you that there is no "scam" occurring here. The player in question has breached the following clause from our Terms and Conditions.

We don't have any requirement to divulge more detailed information under these circumstances, but for the sake of clarity and as a gesture of goodwill, please find the details which we can share below:

5. ANTI-FRAUD POLICY

In the interests of fair play, it is not permitted to utilise or deploy any novel or recognised betting techniques while using our services which are designed to circumvent the standard house edge in our casino games nor the sportsbook. Should we detect that You have engaged in any activity of this nature, we may immediately suspend, terminate or restrict access to Your Account and/or retain any funds on the account.

As you can see, the betting techniques which you used breach the above and as a result, the funds were retained. What the events or the bets were doesnt matter, the fashion in which the bets were placed, does.

Please note that any suspicious betting activity is flagged to us by our sportsbook provider Betby, they carry out the investigations and provide us with the outcome. In this particular instance, the suspicious bets were placed right at the same moment when the event occurred or extremely close to it. I'm only able to provide you with as much details as Betby shares with us, and this is the extent we receive.

If you have any further questions, we are happy to answer them, but the decision on the matter is final.

[GxSTxV]

Assuming, of course, everything that OP has said is true.  

Yeah, exactly. If what the OP shared in this topic is the full and only version of the case, and Betpanda is acting based on their provider’s assessment that the player breached a rule, then the OP deserves a clearer explanation or processing his withdrawal. What’s more concerning is the delay in response from them especially considering the casino has a representative active here.

I hve seen the bets the OP shared publicly, and I couldn’t find anything suspicious either. Many people gamble in the same way, and it's a well known gaming league. Hopefully, we hear the other side of the story soon so no one is misjudged especially since Betpanda has maintained a solid reputation and value within our gambling community.

Edit: good news, Betpanda has finally responded to this case and explained the reason why the op account was disabled. However, I still cannot figure out the exact technique the OP has used in his bets? Can someone explain?

[AHOYBRAUSE]

Hello,

Apologies for the delayed reply.

We can assure you that there is no "scam" occurring here. The player in question has breached the following clause from our Terms and Conditions.

We don't have any requirement to divulge more detailed information under these circumstances, but for the sake of clarity and as a gesture of goodwill, please find the details which we can share below:

5. ANTI-FRAUD POLICY

In the interests of fair play, it is not permitted to utilise or deploy any novel or recognised betting techniques while using our services which are designed to circumvent the standard house edge in our casino games nor the sportsbook. Should we detect that You have engaged in any activity of this nature, we may immediately suspend, terminate or restrict access to Your Account and/or retain any funds on the account.

As you can see, the betting techniques which you used breach the above and as a result, the funds were retained. What the events or the bets were doesnt matter, the fashion in which the bets were placed, does.

Please note that any suspicious betting activity is flagged to us by our sportsbook provider Betby, they carry out the investigations and provide us with the outcome. In this particular instance, the suspicious bets were placed right at the same moment when the event occurred or extremely close to it.

If you have any further questions, we are happy to answer them, but the decision on the matter is final.

This is not a satisfying reply/explanation for anyone here. Just quoting your TOS is not a "gesture of goodwill", it's an excuse of not providing any real info.
OP placed bets, won some and lost some. What prohibited techniques are betting the same sport, using the same stake and betting similar odds? That's normal procedure for any bettor that has a good bankroll management.
Also, why do you avoid replying to open cases on casinoguru and askgamblers? Every time you get the opportunity to improve your reputation and actually show the some accusations are not true you either are silent or make posts without saying anything.

At casinoguru your score is as low as 4.5/10 now, are you satisfied with that?

Sad to see this, honestly. I mean I also had my negative experience with your site and support and for that reason left. If you don't improve your image I don't see any growth for your site because the first things players check are reputation. How can anyone trust a site that handles cases this way?

[T1HGO]

Hello,

Apologies for the delayed reply.

We can assure you that there is no "scam" occurring here. The player in question has breached the following clause from our Terms and Conditions.

We don't have any requirement to divulge more detailed information under these circumstances, but for the sake of clarity and as a gesture of goodwill, please find the details which we can share below:

5. ANTI-FRAUD POLICY

In the interests of fair play, it is not permitted to utilise or deploy any novel or recognised betting techniques while using our services which are designed to circumvent the standard house edge in our casino games nor the sportsbook. Should we detect that You have engaged in any activity of this nature, we may immediately suspend, terminate or restrict access to Your Account and/or retain any funds on the account.

As you can see, the betting techniques which you used breach the above and as a result, the funds were retained. What the events or the bets were doesnt matter, the fashion in which the bets were placed, does.

Please note that any suspicious betting activity is flagged to us by our sportsbook provider Betby, they carry out the investigations and provide us with the outcome. In this particular instance, the suspicious bets were placed right at the same moment when the event occurred or extremely close to it. I'm only able to provide you with as much details as Betby shares with us, and this is the extent we receive.

If you have any further questions, we are happy to answer them, but the decision on the matter is final.

Oh i see. So betby are the bad guys then. Then would you mind explaining this to me?
https://gyazo.com/7368c44cfd009ae93aec6843c81023d6
https://gyazo.com/1518b995f7e55d3218488a08d5438efe

I made 2 sucessfull withdrawals from cryptoleo and fortunejack. The cryptoleo one was yesterday! Do you know what these casinos have in common with yours? They are also betby. So apparently betby only has a problem with me when i play at betpanda. That makes sense doesn't it? You can shield behind betby all you want. Here is proof betby does not care about me or has any problem with me. You know why? Because i never breached any ToS, I know it, and you know it as well. In fact, you know exactly what you're doing. Not only to me, but to several other users. In fact you are quite popular in the scam thread these days, having 3 or 4 pages dedicated to you in the first page alone. Pay what you owe.

EDIT: just to add that in both casinos mentioned above, i have completed KYC, so they are well aware who i am.

[holydarkness]

[...]
As you can see, the betting techniques which you used breach the above and as a result, the funds were retained. What the events or the bets were doesnt matter, the fashion in which the bets were placed, does.

Please note that any suspicious betting activity is flagged to us by our sportsbook provider Betby, they carry out the investigations and provide us with the outcome. In this particular instance, the suspicious bets were placed right at the same moment when the event occurred or extremely close to it. I'm only able to provide you with as much details as Betby shares with us, and this is the extent we receive.

If you have any further questions, we are happy to answer them, but the decision on the matter is final.

I have almost the same curiosity as what AHOYBRAUSE said above, but... perhaps slightly differ. I don't speak DOTA, so I have to ask particular someone who spent hours of their life daily playing it to gain a better insight of what's possible to be considered as suspicious, and correct me if I am wrong, but basically OP was marked as suspicious bettor because he placed bet? And that's it. He placed bets. Because from what we can see from his betting history, "the events" are basically he picking who win.

This is not a time-specific event like in other game that say a goal will be made under minute 40 or 15 three points shots are made during first half. His betting history basically [far as I know from the crash course given to me] was just picking a team to win.

[T1HGO]

[...]
As you can see, the betting techniques which you used breach the above and as a result, the funds were retained. What the events or the bets were doesnt matter, the fashion in which the bets were placed, does.

Please note that any suspicious betting activity is flagged to us by our sportsbook provider Betby, they carry out the investigations and provide us with the outcome. In this particular instance, the suspicious bets were placed right at the same moment when the event occurred or extremely close to it. I'm only able to provide you with as much details as Betby shares with us, and this is the extent we receive.

If you have any further questions, we are happy to answer them, but the decision on the matter is final.

I have almost the same curiosity as what AHOYBRAUSE said above, but... perhaps slightly differ. I don't speak DOTA, so I have to ask particular someone who spent hours of their life daily playing it to gain a better insight of what's possible to be considered as suspicious, and correct me if I am wrong, but basically OP was marked as suspicious bettor because he placed bet? And that's it. He placed bets. Because from what we can see from his betting history, "the events" are basically he picking who win.

This is not a time-specific event like in other game that say a goal will be made under minute 40 or 15 three points shots are made during first half. His betting history basically [far as I know from the crash course given to me] was just picking a team to win.

Anyone familiar with the Dota scene will tell you there is absolutely nothing suspicious about my bets. They are matches of the highest tier in the game as you can see, they are considered S-tier by betby, which is the highest. Matches between the best teams in the world, on LAN, for a million dollar prizepool. They can't even tell the lie of "oh he placed bets on shady matches, or matchfix matches". There's none of that.

[Pmalek]

@Betpanda
If the OP used betting techniques then he really sucks at it. At least from the screenshots he showed it seems he lost more bets than he won.
The only thing you could consider "suspicious" is that he only bets on eSports and DOTA 2. Why is that a problem and why would it be an issue if he bets close to the beginning of the event? What if I bet televised English PL matches only after seeing the teams enter the pitch, doing the obligatory handshakes, and the TV showing the lineups? Would you confiscate my money for using unlawful betting techniques? Am I not allowed to bet on matches with odds of around 2.00 to double my money? How exactly was your platform defrauded here?

[AHOYBRAUSE]

@Betpanda
If the OP used betting techniques then he really sucks at it. At least from the screenshots he showed it seems he lost more bets than he won.
The only thing you could consider "suspicious" is that he only bets on eSports and DOTA 2. Why is that a problem and why would it be an issue if he bets close to the beginning of the event? What if I bet televised English PL matches only after seeing the teams enter the pitch, doing the obligatory handshakes, and the TV showing the lineups? Would you confiscate my money for using unlawful betting techniques? Am I not allowed to bet on matches with odds of around 2.00 to double my money? How exactly was your platform defrauded here?

Exactly what I am wondering, it's so strange. If a player manages his bets well (winning or not), suddenly it's call prohibited betting techniques.
If bookmakers find esports suspicious to bet on they shouldn't offer it. Would really love to hear what they are saying about that. Their "gesture of goodwill" was absolutely nothing. Unless they come up with a real explanation this case stays relevant, at least in my opinion.
Of course there is still the possibility OP did something wrong, not denying that. But for what has been presented here and the useless reply from the casino I don't see why we shouldn't believe OP.

[Zwei]

Please note that any suspicious betting activity is flagged to us by our sportsbook provider Betby, they carry out the investigations and provide us with the outcome. In this particular instance, the suspicious bets were placed right at the same moment when the event occurred or extremely close to it. I'm only able to provide you with as much details as Betby shares with us, and this is the extent we receive.

what exactly do you mean by "the suspicious bets were placed right at the same moment when the event occurred or extremely close to it". are you saying he was courtsiding?
i don't see how that is possible since the Dota 2 PGL Wallachia Season 4 for example had no crowd and the live had a streaming delay of min 15 minutes.

If bookmakers find esports suspicious to bet on they shouldn't offer it. Would really love to hear what they are saying about that. Their "gesture of goodwill" was absolutely nothing. Unless they come up with a real explanation this case stays relevant, at least in my opinion.

i bet their next reply, if they reply again, will just be the same copy/paste response about how the player committed fraud and they are simply enforcing their anti fraud policy.

Of course there is still the possibility OP did something wrong, not denying that. But for what has been presented here and the useless reply from the casino I don't see why we shouldn't believe OP.

what pisses me off about this is that the player has no way to prove they did nothing wrong. i mean, how exactly do one prove they didn't do "fraud"?

from what i have seen so far from this casino, they claim a user committed fraud, provide zero proof on most cases, confiscate wins and deposit, say the decision is final and ignore any further communication.
they even started ignoring complaints on casinoguru and askgamblers.