⚠️SCAM⚠️ Changenow.io illegally holding 440,000$ and not releasing it ! ⚠️SCAM⚠️

[Trêvoid]

I'm always telling everyone on everywhere,

Many users, myself included, have had extremely frustrating experiences with ChangeNOW, Changelly, and FixedFloat due to their aggressive and suspicious KYC/AML procedures. These platforms often hold your funds hostage even its %100 clean, under vague allegations of “regulatory compliance” forcing you to jump through endless hoops of identity verification sometimes asking for irrelevant personal information like bank card details or excessive screenshots long after you’ve already submitted all requested documents.

Support tends to respond with vague messages filled with legal jargon, promising updates “soon” that never come. Support is always slow to respond and completely ignores genuine concerns.

Please note, if you value your time and money, I strongly advise avoiding ChangeNOW, Changelly, and FixedFloat.

[ScamViruS]

I'm always telling everyone on everywhere,

Many users, myself included, have had extremely frustrating experiences with ChangeNOW, Changelly, and FixedFloat due to their aggressive and suspicious KYC/AML procedures. These platforms often hold your funds hostage even its %100 clean, under vague allegations of “regulatory compliance” forcing you to jump through endless hoops of identity verification sometimes asking for irrelevant personal information like bank card details or excessive screenshots long after you’ve already submitted all requested documents.

Support tends to respond with vague messages filled with legal jargon, promising updates “soon” that never come. Support is always slow to respond and completely ignores genuine concerns.

Please note, if you value your time and money, I strongly advise avoiding ChangeNOW, Changelly, and FixedFloat.

These exchanges have found it a free field, as a result of which they are harassing crypto users by freezing their funds. And many popular sites are working to promote these bad exchanges, even after they have a bad reputation, so that inexperienced crypto users are easily victimized and harassed by them.

They are quietly running a multi-million dollar fraud cartel, but the crypto community does not hear about that news because many crypto users who are victims do not know where and how to expose them due to their lack of knowledge about the crypto community. ChangeNOW has withheld OP's funds for a lame and ridiculous reason. I think the entire cartel including ChangeNOW cannot control the greed after seeing such a large fund.

If OP doesn't get the funds back soon, the crypto community should strongly protest against them. And those who are helping them from behind and giving them huge rewards should also be exposed. Because if they help the criminal to commit the crime, then they are equally guilty.

[Xoxfux]

After 4 months , still no updates !

Resolution is pretty simple , refund to source wallet or complete the exchange
Assets are not yours to hold , you are not sure who the owner is ? Then ask for a test deposit from source wallet from all parties involved , the one who does it successfully is the owner , simple as that

[examplens]

OP, can you check if the funds you sent are still intact at the deposit address, since they claim to have suspended this transaction, the coins should still be there.

We fully understand the concerns raised and take such accusations very seriously. However, it is important to clarify the situation. Since May, we have received claims from multiple individuals regarding ownership of the same funds. Out of respect for all parties, we have carefully considered each claim and initiated the necessary verification procedures. To this day, none of the individuals who approached us have successfully completed the required KYC process to prove their rightful ownership.

We categorically deny any suggestion that our actions are intended to mislead or defraud. Our procedures are in place to ensure that funds are released only to the legitimate owner, in strict accordance with compliance standards and international regulations. While we understand the frustration that delays may cause, these measures exist to protect users and prevent misuse of funds.

We remain committed to resolving this matter fairly and transparently once rightful ownership has been confirmed. Until then, the transaction will remain suspended in line with our security and compliance obligations.

And we're always ready to cooperate. Our support team is always ready to communicate and sort everything out → support@changenow.io / compliance@changenow.io

Why don't you just return the coins to the address they were sent from?
You don't need KYC for that, nor do you need to worry about who manages that address. Simply, return other people's money, otherwise, you are thieves.

[Xoxfux]

I don't know how to deal with these assholes .
I just know their manager who is in charge is Pauline shangett (@Deepmoist) on telegram , she is the one who can release and freeze assets .

My other option is to go to police and report and block their wallets in binance , which i don't think binance do it cause they will lose a lot of profit but worths trying .

But i need community help , i am willing to pay 20$ for each person who interacts with their X , Reddit , Telegram and here about this case .

[examplens]

My other option is to go to police and report and block their wallets in binance , which i don't think binance do it cause they will lose a lot of profit but worths trying .

Who cares about Binance and the fact that your case may temporarily reduce their income... If something were to happen to Changenow because of this, Binance will very quickly find another partner and move on.

If you want a little more specific help from the community, it would be good if you update the first post and add some more specific evidence, screenshots of orders, communications, etc.... whatever you have.

[Trêvoid]

ChangeNow, FixedFloat, Changelly has been selectively scamming people repeatedly for years and years, yet they still operating.

Best thing we can do is, avoid using them and warn as much as people possible.

[cryptoexposenews]

Hey man, did change now give your funds back? 400k is a lot
I write exposing articles about scammers, rug pulls and crypto projects on reddit and medium.
I saw your post and wanted to reach out to you. I could write posts about your situation on multiple forums on reddit, medium and Quora. So there will be more expose.
if you are interested dm let me know, will try to help you.

[Trêvoid]

Hey man, did change now give your funds back? 400k is a lot
I write exposing articles about scammers, rug pulls and crypto projects on reddit and medium.
I saw your post and wanted to reach out to you. I could write posts about your situation on multiple forums on reddit, medium and Quora. So there will be more expose.
if you are interested dm let me know, will try to help you.

on reddit and medium

Can we see links?

[cryptoexposenews]

Hey man, did change now give your funds back? 400k is a lot
I write exposing articles about scammers, rug pulls and crypto projects on reddit and medium.
I saw your post and wanted to reach out to you. I could write posts about your situation on multiple forums on reddit, medium and Quora. So there will be more expose.
if you are interested dm let me know, will try to help you.

on reddit and medium

Can we see links?

Renq Finance raises 14 million pre sales exposed as elaborate rug pull scam
https://medium.com/@rethink.phylum/renq-finances-raises-14-million-in-pre-sales-exposed-as-elaborate-deception-a-shocking-da439af36d0c

Urgent warning on retik finance
https://medium.com/@rethink.phylum/urgent-warning-retik-finance-exposed-as-a-scam-heartbreaking-replay-renq-finance-22c153442176

Renq Finance Scam coin Warning
https://medium.com/@rethink.phylum/renq-finance-is-a-scam-coin-warning-beware-65b7ba952951

Evolution Gaming Live Blackjack 100% Rigged Beware
https://medium.com/@rethink.phylum/evolution-gaming-live-blackjack-is-100-rigged-5231cbbf1b42

Top 10 crypto presales to avoid in 2025
https://medium.com/@rethink.phylum/top-10-crypto-presales-to-avoid-in-2025-steer-clear-of-these-hype-driven-rug-pulls-89da3cd5be64

[Skjadoon]

These exchanges operate freely, leading to harassment of crypto users by freezing their funds. Many popular sites continue to promote these disreputable exchanges, making it easy for inexperienced users to fall victim to their tactics.

[Xoxfux]

They have not refunded yet .
Changenow is unregulated scam service .

[ScamViruS]

They have not refunded yet .
Changenow is unregulated scam service .

An exchange has frozen such a large amount of their customers' funds for so long that it is a scam exchange, and many people are helping these scammers get away with it. Bestchange's review page contains a collection of complaints against changenow, showing how they are freezing crypto users' funds under various pretexts. And Bestchange is listing this one big scam exchange on their site so they can scam even bigger amounts of funds. It may sound bad, but it's actually happening, and we can see who is helping scammers like changenow.

[ScamViruS]

Changenow has not yet resolved this case and their forum representative has not provided any updates regarding their scam accusation. Even after OP provided all the documents, this exchange has still frozen his funds. So they are still illegally holding OP's funds. As the market is currently down, the OP's XRP value is already decreasing, which is causing him even more concern. Changenow has now emerged as a silent killer for crypto users as they are systematically defrauding and have already frozen a large amount of funds, which they now make as their main revenue stream.

I will ask changenow again to return the OP's funds quickly, because returning these funds is not a difficult task. Since the OP has already provided all the documents, changenow just sends the funds back to the address from which they were sent, and the case will be resolved. There is nothing complicated here, changenow is just making excuses, if their intentions are clear then it shouldn't take more than a day to resolve this case.

[examplens]

I will ask changenow again to return the OP's funds quickly, because returning these funds is not a difficult task. Since the OP has already provided all the documents, changenow just sends the funds back to the address from which they were sent, and the case will be resolved. There is nothing complicated here, changenow is just making excuses, if their intentions are clear then it shouldn't take more than a day to resolve this case.

More than 6 months have passed since this case happened.
In the meantime, we heard very little from CN, and we can say with great certainty that Changenow will never return this money.

OP, have you thought about a legal process against them or maybe you have already initiated something like that? It is a really serious sum, and this should not be forgotten.

As far as I have noticed, on most portals or aggregators, ChangeNow mostly has very poor user ratings, although, despite that, they still have a solid trading volume.

[ScamViruS]

I will ask changenow again to return the OP's funds quickly, because returning these funds is not a difficult task. Since the OP has already provided all the documents, changenow just sends the funds back to the address from which they were sent, and the case will be resolved. There is nothing complicated here, changenow is just making excuses, if their intentions are clear then it shouldn't take more than a day to resolve this case.

More than 6 months have passed since this case happened.
In the meantime, we heard very little from CN, and we can say with great certainty that Changenow will never return this money.

They continue this cartel without hesitation, because despite so many complaints against them, brands like Bestchange are still supporting these works of changenow. Because bestchange never takes the side of the victim customer, they always take the side of exchanges like changenow and mark the customer's complaint as neutral. So here changenow is still continuing their business without resolving this case and without returning the OP's funds. Changenow is listed in Bestchange and they are getting licenses to scam more and more new crypto users.

[NIka_now]

Hello,

Thank you for reaching out to us. We understand your concerns, and we want to clarify that the situation you mentioned is not fully consistent with our records. We take compliance, including AML (Anti-Money Laundering) procedures, very seriously to protect our users' funds and ensure the integrity of all transactions.

Regarding the mention of legal representation, we noticed there was a contradiction in the information provided. Please understand that additional verification is sometimes necessary as part of our security and compliance procedures, which are in place to protect both you and our platform.

We encourage you to continue working with our support team to resolve the issue and provide any necessary information to help us complete the process. Our compliance team is always here to assist and ensure that everything is handled properly.

Thank you for your patience and understanding. We're committed to resolving any outstanding issues as quickly as possible.

Best regards,
The ChangeNOW Team

[Xoxfux]

Finally an improvement from changenow new community manager (pauline didn't do well) , welcome back to bitcointalk forum !

I completely understand your concerns about safety of the whole process .

I provided you with full documentation of where funds came from (with full txid and details) , also chats/screenshots of source platform confirming this .

You already noted in email that if i provide these then my "SOF" will be considered as completed .

Well i did that and it shall be considered as completed !

In these cases (specially since it's publicly known) , the only way to proceed further is to whether 1. Refund to source wallet , 2. Complete the exchange .

I don't know what's all of it about , I've done many AML checks but most of them took 1-2 months , yours took me 9 months and still not done ... !

The way you work is the reason i ask all users to stay away from CEX abd always use DEX

[ScamViruS]

Hello,

Thank you for reaching out to us. We understand your concerns, and we want to clarify that the situation you mentioned is not fully consistent with our records. We take compliance, including AML (Anti-Money Laundering) procedures, very seriously to protect our users' funds and ensure the integrity of all transactions.

Regarding the mention of legal representation, we noticed there was a contradiction in the information provided. Please understand that additional verification is sometimes necessary as part of our security and compliance procedures, which are in place to protect both you and our platform.

We encourage you to continue working with our support team to resolve the issue and provide any necessary information to help us complete the process. Our compliance team is always here to assist and ensure that everything is handled properly.

Thank you for your patience and understanding. We're committed to resolving any outstanding issues as quickly as possible.

Best regards,
The ChangeNOW Team

You replied after a long time, but you have not been able to resolve this case. This is disappointing for the customer and embarrassing for you as an exchange. But you still hold that customer's funds even after he provides you with all the documents. While this case is not a difficult one to solve, you have been withholding his funds for months, thereby destroying your credibility day by day. I expect you to resolve this case quickly, because you have already wasted a lot of time on it. If it takes you this long to resolve a case, then your professionalism may be questioned.

This is not a small amount of fund, you should think about the mental state of the customer, how he is enduring this pain. Because he sent this fund trusting you, but you could not repay his trust, which is sad. So I will ask you again to take appropriate steps to return the OP's funds, and resolve his case quickly.

[ScamViruS]

OP, what is the current update on your case? Have Changenow and Bestchange provided any updates to resolve your case?