Winna.com holding money and not answering support

Not sure if anyone else has had this issue with Winna. But I got on a recent hot streak sports betting, I recently tried to withdrawal about 5,000$ and it is currently being held. When I asked why the withdrawal has not been approved, I have been very largely ignored over the last 4 days. I have emailed and reached out to live support on multiple occasions every day and it’s like they have gone completely ghost. I am still able to access my account and place wagers however again, it’s like support has just disappeared. Any help would be appreciated.

This is the second time I am seeing a scam accusation about this casino. The previous one was however resolved according to the OP of that post. You can check out the thread here: Winna.com STOLE 4000USDC

I guess you have to continue bothering them with messages until they respond to you

Here is one of their representatives, by was last active in March - bennettwinna

Yeah I regret using their platform at all. I’ve used plenty of crypto casinos and never had this happen before. The weirdest part is the disappearance of the live support and no one responding. But yeah with that amount of money I’m going to keep bothering them until I get something resolved

Quote from: Phyedteacher69 on June 04, 2025, 04:41:57 PM

Also, make sure you create a proper scam accusation for easy follow up and reference. Ideally, you should include some proof of their dubious behaviors such as screenshots of your frozen withdrawal, screenshots of your texts or emails to the support, Transaction IDs of your deposits etc. You can edit the Original post using this format - https://bitcointalk.org/index.php?topic=260073.0

Thank you. Just to update they declined my withdrawal and I just made another one. Still no explanation or contact from them

I do recommend to contact Bennet from Winna in order to solve this.
Good luck.

Quote from: CharlieSheen99 on June 07, 2025, 07:37:37 PM

I do recommend to contact Bennet from Winna in order to solve this.
Good luck.

Judging from the last activity time of the account in question which hasn't changed since the last time i checked, the message which OP might have sent hasn't been read yet.

I think it was just a throwaway account that winna used to respond at that time.

Hi,

Occasionally, our sportsbook partner’s fraud team needs to review certain player accounts, which can cause delays in processing withdrawals. Normally we process withdrawals instantly.
In some cases, our support team may not have received an update from the partner regarding the status of these reviews.

If you share your username with me, I can look into the issue and provide a more detailed update.
Feel free to reach out via DM or email me at bennett@winna.com.

Thank you!

Hello,

I have a problem with Winna. I deposited on Winna around 1600$ and I bet. I have in the account around 2500$, and I initiated a withdraw on June 26th. They told me that my betting activity is being investigated and it takes 3-5 working days. They don't respond to emails, they ignore me on chat. The money has not arrived to this day.

What do you advise me to do? or is there a representative of the site who can help me?

Cheers

Quote from: cdzcod on July 04, 2025, 08:52:31 AM

What do you advise me to do? or is there a representative of the site who can help me?

Instead of posting your issue on this thread, I suggest you create a thread of your own and explain what happened and then provide evidence(screenshots of your conversation with their support or something) backing up your claims.

They do not have an ANN thread as far as I know, but the guy just above your post appears to be a representative from Winna.com.

Quote from: acroman08 on July 04, 2025, 12:29:07 PM

Quote from: cdzcod on July 04, 2025, 08:52:31 AM

What do you advise me to do? or is there a representative of the site who can help me?

thanks

It's been a good number of weeks. I don't know if @Phyedteacher69 was helped because he never came back to give us any update, but let's hope he will in the near future.

Quote from: cdzcod on July 04, 2025, 08:52:31 AM

What do you advise me to do? or is there a representative of the site who can help me?

Cheers

I would like to know if you have already sent them any PM. If you haven't please let me know and I shout them I PM to come look at this issue and have it resolved as soon as possible.

Quote from: JeromeTash on July 04, 2025, 09:03:52 PM

It's been a good number of weeks. I don't know if @Phyedteacher69 was helped because he never came back to give us any update, but let's hope he will in the near future.

Quote from: cdzcod on July 04, 2025, 08:52:31 AM

What do you advise me to do? or is there a representative of the site who can help me?

Cheers

I would like to know if you have already sent them any PM. If you haven't please let me know and I shout them I PM to come look at this issue and have it resolved as soon as possible.

thanks, It was partially solved, I posted in the topic that I created. Thank you very much!