BC.Game Account Temporarily Unavailable (~$750 USD) - No response for 6 months!

[holydarkness]

Hello DockCableWhite,

We afraid we can not reinstate your account.

Our security team flagged the account for possible breach and multi-account. This decision, we afraid, is final.

I must unequivocally state that I find these new accusations of "multi-account" to be completely baseless and utterly false. This is a grave and unfounded accusation. I have never operated more than one account with BC.Game, nor have I engaged in any activity that would constitute a "multi-account" violation.

Furthermore, regarding the "possible breach" and "unauthorized access" claim, you have still failed to provide any specific details or evidence. Now you add "multi-account" without any substantiation. These are serious allegations that demand concrete proof and transparent explanation, not just vague statements.

My only action was a legitimate attempt to withdraw my own funds from my single, legitimate account. I have diligently provided all requested verification information multiple times, which should confirm my identity and legitimate ownership.

To simply declare the decision "final" without presenting a single piece of evidence to support these severe claims, while simultaneously holding my funds, is completely unacceptable and appears to be a clear attempt to avoid paying out legitimate winnings.

I demand that you provide immediate and specific evidence for both the alleged "possible breach" AND the "multi-account" claim. Without such evidence, your decision is arbitrary and constitutes a refusal to return my rightful funds.

I think that kind of evidence can't be provided for public consumption due to their private nature and it probably also contain the casino's detection algorithm. If you don't mind, I'll be your eyes and get them to explain further about this verdict along with their supporting evidence?

[DockCableWhite]

Hello DockCableWhite,

We afraid we can not reinstate your account.

Our security team flagged the account for possible breach and multi-account. This decision, we afraid, is final.

I must unequivocally state that I find these new accusations of "multi-account" to be completely baseless and utterly false. This is a grave and unfounded accusation. I have never operated more than one account with BC.Game, nor have I engaged in any activity that would constitute a "multi-account" violation.

Furthermore, regarding the "possible breach" and "unauthorized access" claim, you have still failed to provide any specific details or evidence. Now you add "multi-account" without any substantiation. These are serious allegations that demand concrete proof and transparent explanation, not just vague statements.

My only action was a legitimate attempt to withdraw my own funds from my single, legitimate account. I have diligently provided all requested verification information multiple times, which should confirm my identity and legitimate ownership.

To simply declare the decision "final" without presenting a single piece of evidence to support these severe claims, while simultaneously holding my funds, is completely unacceptable and appears to be a clear attempt to avoid paying out legitimate winnings.

I demand that you provide immediate and specific evidence for both the alleged "possible breach" AND the "multi-account" claim. Without such evidence, your decision is arbitrary and constitutes a refusal to return my rightful funds.

I think that kind of evidence can't be provided for public consumption due to their private nature and it probably also contain the casino's detection algorithm. If you don't mind, I'll be your eyes and get them to explain further about this verdict along with their supporting evidence?

Thank you so much for this offer, holydarkness. Yes, please, I would absolutely want you to be my eyes and get them to explain further and provide that supporting evidence.

I am particularly eager to see any proof of "multi-account" usage when I definitively only have one single account with BC.Game. It's truly baffling. I also don't understand how one is supposed to prove something that simply didn't happen, like using new devices or engaging in any unusual activities that might have tripped their system.

Given all this, I'm starting to feel like my situation has reached a dead end. Do you think this means the money, which is currently held, will never be returned to me?

Thank you again for all your efforts.

[DockCableWhite]

https://talkimg.com/image/UA0e12

This email I've received today from recovery mail of bcgame. As you can see, it's essentially a repetition of their previous vague claims, offering no new information, no evidence, and completely ignoring my direct questions regarding the alleged "multi-account" or specific details of a "breach." That's crazy that they CAN'T provide any direct information regarding MY account to ME. Please, for your own sake, do NOT play here. You risk ending up in precisely this kind of nightmare. You play, you win, you lose, but the moment you try to withdraw a sum larger than usual, your account is instantly locked. Then you're left waiting for half a year because their "support center" is an absolute disaster. You search for help on forums completely unrelated to BC.Game, and then, only through the incredible dedication of individuals like @holydarkness (to whom I am immensely grateful – this person has fundamentally changed how this situation is being addressed), you finally get some movement. Only to be told you're a "multi-accounter" – oh, how could I have forgotten my other accounts, what an idiot I must be! (accounts that, of course, DO NOT EXIST). And this struggle to get my own funds back has now been going on for, I repeat, HALF A YEAR. Learn from my terrible experience. Thank you.

[holydarkness]

I think that kind of evidence can't be provided for public consumption due to their private nature and it probably also contain the casino's detection algorithm. If you don't mind, I'll be your eyes and get them to explain further about this verdict along with their supporting evidence?

Thank you so much for this offer, holydarkness. Yes, please, I would absolutely want you to be my eyes and get them to explain further and provide that supporting evidence.

I am particularly eager to see any proof of "multi-account" usage when I definitively only have one single account with BC.Game. It's truly baffling. I also don't understand how one is supposed to prove something that simply didn't happen, like using new devices or engaging in any unusual activities that might have tripped their system.

Given all this, I'm starting to feel like my situation has reached a dead end. Do you think this means the money, which is currently held, will never be returned to me?

Thank you again for all your efforts.

You certainly do understand that, though I am "your eyes", you can't see them yourselves. Even me getting a clearance to see and verify it might be difficult. Sharing it to other being [even the owner of the data themselves] is next to impossible, I believe. That said, I'll assure you that I am fair and I report what my eyes see.

[holydarkness]

OP, waiting for your confirmation and agreement here before I can proceed to request the data from my contact, because if what I saw validated their findings and verdict and you're in full intention to just deny the fact and asked for the proof yourself, I wouldnt bother to waste my time to ask for the data and validate it myself.

[DockCableWhite]

OP, waiting for your confirmation and agreement here before I can proceed to request the data from my contact, because if what I saw validated their findings and verdict and you're in full intention to just deny the fact and asked for the proof yourself, I wouldnt bother to waste my time to ask for the data and validate it myself.

I am not looking to simply deny the facts; I am looking for the truth. I genuinely have no knowledge of any multi-accounting or a compromised account, and I want to understand what could have possibly triggered this verdict. My full intention is to get to the bottom of this, and I fully trust your judgment and your validation process.
​Please proceed. I am very grateful for your help with this.

[holydarkness]

OP, waiting for your confirmation and agreement here before I can proceed to request the data from my contact, because if what I saw validated their findings and verdict and you're in full intention to just deny the fact and asked for the proof yourself, I wouldnt bother to waste my time to ask for the data and validate it myself.

I am not looking to simply deny the facts; I am looking for the truth. I genuinely have no knowledge of any multi-accounting or a compromised account, and I want to understand what could have possibly triggered this verdict. My full intention is to get to the bottom of this, and I fully trust your judgment and your validation process.
​Please proceed. I am very grateful for your help with this.

Thank you for your trust. Preliminary, as I am yet to inquire to them and see what they're about to show me to validate their findings, but given it took you a while to come back online, I am trying to get as much piece of the puzzle from your side while you're available:

1. What device do you use?
2. Is it dedicated and sole device or were you perhaps cross-device [like PC and tablet and phone]?
3. Certainly there is no chance that someone borrowing your device to login to their account and play?
4. I re-review your opening post and you said it's been six months? So safe to say you created your account by early this year? Or did you already play longer before this issue occured?

[DockCableWhite]

OP, waiting for your confirmation and agreement here before I can proceed to request the data from my contact, because if what I saw validated their findings and verdict and you're in full intention to just deny the fact and asked for the proof yourself, I wouldnt bother to waste my time to ask for the data and validate it myself.

I am not looking to simply deny the facts; I am looking for the truth. I genuinely have no knowledge of any multi-accounting or a compromised account, and I want to understand what could have possibly triggered this verdict. My full intention is to get to the bottom of this, and I fully trust your judgment and your validation process.
​Please proceed. I am very grateful for your help with this.

Thank you for your trust. Preliminary, as I am yet to inquire to them and see what they're about to show me to validate their findings, but given it took you a while to come back online, I am trying to get as much piece of the puzzle from your side while you're available:

1. What device do you use?
2. Is it dedicated and sole device or were you perhaps cross-device [like PC and tablet and phone]?
3. Certainly there is no chance that someone borrowing your device to login to their account and play?
4. I re-review your opening post and you said it's been six months? So safe to say you created your account by early this year? Or did you already play longer before this issue occured?

My apologies for the delay in my response; I've been very busy with work over the past few days.

1. iPhone 12 Pro, PC
2. I used both my iPhone 12 Pro and my PC to access the account.
3. No, absolutely not. I am the sole user of my devices, and no one has ever used them to log into a different BC.Game account and play.
4. I created the account in 2023 and played there without any issues until January 2025. My last successful withdrawal was on December 3, 2024. The account was then blocked in January 2025 after I attempted to make a withdrawal of approximately $750. This was the first and only withdrawal attempt after my last successful one.

[holydarkness]

[...]

1. What device do you use?
2. Is it dedicated and sole device or were you perhaps cross-device [like PC and tablet and phone]?
3. Certainly there is no chance that someone borrowing your device to login to their account and play?
4. I re-review your opening post and you said it's been six months? So safe to say you created your account by early this year? Or did you already play longer before this issue occured?

My apologies for the delay in my response; I've been very busy with work over the past few days.

1. iPhone 12 Pro, PC
2. I used both my iPhone 12 Pro and my PC to access the account.
3. No, absolutely not. I am the sole user of my devices, and no one has ever used them to log into a different BC.Game account and play.
4. I created the account in 2023 and played there without any issues until January 2025. My last successful withdrawal was on December 3, 2024. The account was then blocked in January 2025 after I attempted to make a withdrawal of approximately $750. This was the first and only withdrawal attempt after my last successful one.

I understand correctly that you've done your KYC, at least the basic level? Or was it actually even the advanced KYC? Is there anything out of pattern that you did between 3 December 2024 [last successful withdrawal, of which safe to assume indicated the account is good[ and January 2025 when it first get blocked?

[DockCableWhite]

[...]

1. What device do you use?
2. Is it dedicated and sole device or were you perhaps cross-device [like PC and tablet and phone]?
3. Certainly there is no chance that someone borrowing your device to login to their account and play?
4. I re-review your opening post and you said it's been six months? So safe to say you created your account by early this year? Or did you already play longer before this issue occured?

My apologies for the delay in my response; I've been very busy with work over the past few days.

1. iPhone 12 Pro, PC
2. I used both my iPhone 12 Pro and my PC to access the account.
3. No, absolutely not. I am the sole user of my devices, and no one has ever used them to log into a different BC.Game account and play.
4. I created the account in 2023 and played there without any issues until January 2025. My last successful withdrawal was on December 3, 2024. The account was then blocked in January 2025 after I attempted to make a withdrawal of approximately $750. This was the first and only withdrawal attempt after my last successful one.

I understand correctly that you've done your KYC, at least the basic level? Or was it actually even the advanced KYC? Is there anything out of pattern that you did between 3 December 2024 [last successful withdrawal, of which safe to assume indicated the account is good[ and January 2025 when it first get blocked?

I can confirm that I have completed the advanced KYC verification process there.
​And yes, I am 100% certain that nothing out of the ordinary happened between my last successful withdrawal on December 3, 2024, and the time my account was blocked in January 2025.

Additionally, I just found something that I think might be very helpful. I have screenshots and receipts of deposits I made in January 2025, all from my name. This proves that I was actively and legitimately using the account right up until the block. If my account was compromised why did they continue to accept my deposits throughout January? This makes their claim illogical.

I am sending all these screenshots and receipts to you in their original form via PM.

Thank you again for all your help and for trying to piece this together.

[holydarkness]

I can confirm that I have completed the advanced KYC verification process there.
​And yes, I am 100% certain that nothing out of the ordinary happened between my last successful withdrawal on December 3, 2024, and the time my account was blocked in January 2025.

Additionally, I just found something that I think might be very helpful. I have screenshots and receipts of deposits I made in January 2025, all from my name. This proves that I was actively and legitimately using the account right up until the block. If my account was compromised why did they continue to accept my deposits throughout January? This makes their claim illogical.

I am sending all these screenshots and receipts to you in their original form via PM.

Thank you again for all your help and for trying to piece this together.

Thank you for the uhh... rather abundant screenshots. I've took a sample of what you provided and read them carefully, and I've inquired things related to what your new-found supporting evidence to my contact. Hopefully that'll help to move us closer to something.

[DockCableWhite]

I can confirm that I have completed the advanced KYC verification process there.
​And yes, I am 100% certain that nothing out of the ordinary happened between my last successful withdrawal on December 3, 2024, and the time my account was blocked in January 2025.

Additionally, I just found something that I think might be very helpful. I have screenshots and receipts of deposits I made in January 2025, all from my name. This proves that I was actively and legitimately using the account right up until the block. If my account was compromised why did they continue to accept my deposits throughout January? This makes their claim illogical.

I am sending all these screenshots and receipts to you in their original form via PM.

Thank you again for all your help and for trying to piece this together.

Thank you for the uhh... rather abundant screenshots. I've took a sample of what you provided and read them carefully, and I've inquired things related to what your new-found supporting evidence to my contact. Hopefully that'll help to move us closer to something.

​Thank you so much for taking the time to look through all the screenshots. My apologies for the abundant amount of them; I just wanted to be as thorough and detailed as possible to help you and your contact fully understand the situation.

Thank you again.

[holydarkness]

I can confirm that I have completed the advanced KYC verification process there.
​And yes, I am 100% certain that nothing out of the ordinary happened between my last successful withdrawal on December 3, 2024, and the time my account was blocked in January 2025.

Additionally, I just found something that I think might be very helpful. I have screenshots and receipts of deposits I made in January 2025, all from my name. This proves that I was actively and legitimately using the account right up until the block. If my account was compromised why did they continue to accept my deposits throughout January? This makes their claim illogical.

I am sending all these screenshots and receipts to you in their original form via PM.

Thank you again for all your help and for trying to piece this together.

OP, I understand correctly that you don't have access to your account anymore, so you can't provide us screenshot of your KYC status, but do BC send email to you once you passed KYC? Or is there anything that can help us see that you're indeed advanced KYCed?

[DockCableWhite]

I can confirm that I have completed the advanced KYC verification process there.
​And yes, I am 100% certain that nothing out of the ordinary happened between my last successful withdrawal on December 3, 2024, and the time my account was blocked in January 2025.

Additionally, I just found something that I think might be very helpful. I have screenshots and receipts of deposits I made in January 2025, all from my name. This proves that I was actively and legitimately using the account right up until the block. If my account was compromised why did they continue to accept my deposits throughout January? This makes their claim illogical.

I am sending all these screenshots and receipts to you in their original form via PM.

Thank you again for all your help and for trying to piece this together.

OP, I understand correctly that you don't have access to your account anymore, so you can't provide us screenshot of your KYC status, but do BC send email to you once you passed KYC? Or is there anything that can help us see that you're indeed advanced KYCed?

holydarkness, you are correct, I do not have access to my account anymore. However, I have found two email notifications from BC.Game that I believe confirm my KYC status.

The first email is dated July 30, 2024, which I suspect is a confirmation for the basic KYC. The second email, which arrived later on December 3, 2024, I believe is the confirmation for the advanced KYC.

I will attach links to the screenshots of these emails below (translated interface on 2nd and 3rd ss so you can read the date):
https://talkimg.com/image/UH7Odb
https://talkimg.com/image/UH7qlg (30.07.2024)
https://talkimg.com/image/UH7l6I (03.12.2024)

[holydarkness]

OP, I understand correctly that you don't have access to your account anymore, so you can't provide us screenshot of your KYC status, but do BC send email to you once you passed KYC? Or is there anything that can help us see that you're indeed advanced KYCed?

holydarkness, you are correct, I do not have access to my account anymore. However, I have found two email notifications from BC.Game that I believe confirm my KYC status.

The first email is dated July 30, 2024, which I suspect is a confirmation for the basic KYC. The second email, which arrived later on December 3, 2024, I believe is the confirmation for the advanced KYC.

I will attach links to the screenshots of these emails below (translated interface on 2nd and 3rd ss so you can read the date):
https://talkimg.com/image/UH7Odb
https://talkimg.com/image/UH7qlg (30.07.2024)
https://talkimg.com/image/UH7l6I (03.12.2024)

Hmm... this is interesting. Let me try to figure something out of these new data. Problem is, I think the puzzle just get more complicated instead of closer to a whole picture. But, on the other hand, maybe we're just one or two clicks away from suddenly snapping everything into place and the puzzle rearrange themselves.

[DockCableWhite]

OP, I understand correctly that you don't have access to your account anymore, so you can't provide us screenshot of your KYC status, but do BC send email to you once you passed KYC? Or is there anything that can help us see that you're indeed advanced KYCed?

holydarkness, you are correct, I do not have access to my account anymore. However, I have found two email notifications from BC.Game that I believe confirm my KYC status.

The first email is dated July 30, 2024, which I suspect is a confirmation for the basic KYC. The second email, which arrived later on December 3, 2024, I believe is the confirmation for the advanced KYC.

I will attach links to the screenshots of these emails below (translated interface on 2nd and 3rd ss so you can read the date):
https://talkimg.com/image/UH7Odb
https://talkimg.com/image/UH7qlg (30.07.2024)
https://talkimg.com/image/UH7l6I (03.12.2024)

Hmm... this is interesting. Let me try to figure something out of these new data. Problem is, I think the puzzle just get more complicated instead of closer to a whole picture. But, on the other hand, maybe we're just one or two clicks away from suddenly snapping everything into place and the puzzle rearrange themselves.

This makes me wonder, if you don't mind me asking: what is the current goal? Is there a possibility that my account can be restored and my funds retrieved, or is the process now primarily focused on finding out the reason for the block, with no hope of a positive outcome?

[holydarkness]

This makes me wonder, if you don't mind me asking: what is the current goal? Is there a possibility that my account can be restored and my funds retrieved, or is the process now primarily focused on finding out the reason for the block, with no hope of a positive outcome?

The current goal, for the time being, is to get to the bottom of the case, the truest truth of what happened, backed by evidences and narratives by each side. They do meet at some points, suggesting the narrative intersect on at least one point of truth. However, the rest... they're still pieces, fragments I need to put together to make a complete piece and understand what actually happens.

For the rest of your question, I'm afraid above is the most I can give, for the time being. And I do really hope you'll stay cooperative with me, just like BC being cooperative by showing things and explaining what was what.

[DockCableWhite]

This makes me wonder, if you don't mind me asking: what is the current goal? Is there a possibility that my account can be restored and my funds retrieved, or is the process now primarily focused on finding out the reason for the block, with no hope of a positive outcome?

The current goal, for the time being, is to get to the bottom of the case, the truest truth of what happened, backed by evidences and narratives by each side. They do meet at some points, suggesting the narrative intersect on at least one point of truth. However, the rest... they're still pieces, fragments I need to put together to make a complete piece and understand what actually happens.

For the rest of your question, I'm afraid above is the most I can give, for the time being. And I do really hope you'll stay cooperative with me, just like BC being cooperative by showing things and explaining what was what.

I will absolutely continue to cooperate with you. Please let me know what you need from me, and I will do my best to provide it.

[holydarkness]

I will absolutely continue to cooperate with you. Please let me know what you need from me, and I will do my best to provide it.

mind to write to recovery@bcgame.com again? This time to ask for another KYC. It seems your KYC status was revoked during that suspicion of account breach. Write to them and they'll send you a link to redo KYC [given you can't do it in-site, as you're locked out from your account]. My contact didn't give me subject to help us all [me, you, them, and recovery] to be on the same page, so I'll propose a subject. Write it under "Asking Re-KYC for Locked Account"

[DockCableWhite]

I will absolutely continue to cooperate with you. Please let me know what you need from me, and I will do my best to provide it.

mind to write to recovery@bcgame.com again? This time to ask for another KYC. It seems your KYC status was revoked during that suspicion of account breach. Write to them and they'll send you a link to redo KYC [given you can't do it in-site, as you're locked out from your account]. My contact didn't give me subject to help us all [me, you, them, and recovery] to be on the same page, so I'll propose a subject. Write it under "Asking Re-KYC for Locked Account"

Just to let you know, I have sent the email to recovery@bcgame.com with the subject "Asking Re-KYC for Locked Account" as you instructed.