Freewallet refuse to give me back my 63K USDT although KYC passed

[shakhzod]

It is unfortunate that you used a wallet that has had a lot of complaints about it. It is not new that they scam their customers' funds under various pretexts. Now if you contact them they will give you new excuses every day instead of providing any kind of solution. Do they now give you any reply or let you know if there is any progress on your complaint?

I can email them and see if they reply. I don't really expect much from them. But in the end, everyone has to keep trying.

Thanks for concerning, they kept me for 11 days since my last email reply saying that "your case is still under review".


Any help you offer is appreciated, especially from the ones who have experience with them.

[nutildah]

There was a while where their representative on the forum would occasionally assist in the processing of similarly stuck withdrawals - so long as a big enough reputational fuss was made about the situation - but they were booed away years ago and now no longer respond here at all.

This is, after all, the same wallet that wouldn't let Elon Musk withdrawal his own funds until they knew it was Elon.  

You can try tagging them on Twitter or replying to a tweet like this one:

https://x.com/freewalletorg/status/1776254867259978235

Notice how most of the replies are from victims. But freewallet is replying, even if its just lip service.

Worth trying. Just calmly explain your situation and ask them to look into it.


Edit: I just saw your Twitter thread... They may be scammers (most likely are) but I think calling them scammers in public won't help your situation. In any case, sorry for your loss.

Pretty poetic negative trust I left them 4 years ago...

nutildah

2021-04-27

Reference

a wallet that withholds the withdraw of its users funds over KYC issues is not a wallet, its a scam (Delete)

amazing that they are still in operation.

[shakhzod]

There was a while where their representative on the forum would occasionally assist in the processing of similarly stuck withdrawals - so long as a big enough reputational fuss was made about the situation - but they were booed away years ago and now no longer respond here at all.

This is, after all, the same wallet that wouldn't let Elon Musk withdrawal his own funds until they knew it was Elon.  

You can try tagging them on Twitter or replying to a tweet like this one:

https://x.com/freewalletorg/status/1776254867259978235

Notice how most of the replies are from victims. But freewallet is replying, even if its just lip service.

Worth trying. Just calmly explain your situation and ask them to look into it.


Edit: I just saw your Twitter thread... They may be scammers (most likely are) but I think calling them scammers in public won't help your situation. In any case, sorry for your loss.

Pretty poetic negative trust I left them 4 years ago...

nutildah

2021-04-27

Reference

a wallet that withholds the withdraw of its users funds over KYC issues is not a wallet, its a scam (Delete)

amazing that they are still in operation.

Thanks for your reply. In fact, I tried every way possible with them before posting on social media, and I was compling to their demands and patient for months because I thought they were honest, and their procedures were legit, until I found out that they were delaying me on purpose, and they were just procrastinating to return my funds, so this was the only choice they left me to.

and yes, I am also amazed that they are still in operation and no one seems to be cared

[Shishir99]

You're correct, I've read hundreds of complaints and cases, few of them could actually restored their funds but a fewer announced this, I intend to keep my case updated to all future users and victims

Are you sure that some of them were able to get their funds back? I don't remember seeing a single resolved case yet. Would you mind sharing some links to those cases where the users were able to get their funds back? If this is true, I would highly recommend that you not give up and try your best. The amount is not small at all. Also, as I said, I would expect you to come back here and update us about your case so it can help other victims to know what they should do to get their funds back.

[Skjadoon]

why do you choose to use that particular wallet for storing your USDT? Online wallets are not safe!

[ScamViruS]

~~

Thanks for concerning, they kept me for 11 days since my last email reply saying that "your case is still under review".

Any help you offer is appreciated, especially from the ones who have experience with them.

I contacted their support about your issue, it's been almost 24 hours. But I still haven't received any reply from them. And this shows why they are still running this wallet, and what is their means of profit. This is a proven scam wallet, their wallet freezes the funds of the crypto users who use it under various pretexts, at some point those users give up on trying to recover the funds. It is sad that crypto users are still falling victim to this scam and losing their money.

[shakhzod]

You're correct, I've read hundreds of complaints and cases, few of them could actually restored their funds but a fewer announced this, I intend to keep my case updated to all future users and victims

Are you sure that some of them were able to get their funds back? I don't remember seeing a single resolved case yet. Would you mind sharing some links to those cases where the users were able to get their funds back? If this is true, I would highly recommend that you not give up and try your best. The amount is not small at all. Also, as I said, I would expect you to come back here and update us about your case so it can help other victims to know what they should do to get their funds back.

yes, there are a few cases that I found published on a different platforms and that gave me hope that I can restore my funds as well, some of these cases here in Bitcointalk and some are on reddit like:

https://www.reddit.com/r/Freewallet_org/comments/1dd07e2/freewallet_is_causing_delays_in_the_account/

https://www.reddit.com/r/CryptoInvesting/comments/1d26irk/freewallet_is_a_scam_they_are_holding_my_coins/

https://www.reddit.com/r/Freewallet_org/comments/1cz2zn7/skype_confirmation_still_waiting_fo_releasing_of/

https://www.reddit.com/r/Freewallet_org/comments/1ekjn2c/finally_got_my_money_back/

[shakhzod]

why do you choose to use that particular wallet for storing your USDT? Online wallets are not safe!

I used it regularly in small amounts with no problem, so it was the first wallet which came to my mind when I wanted to deposit, and that was a mistake I regret it badly. 

[shakhzod]

~~

Thanks for concerning, they kept me for 11 days since my last email reply saying that "your case is still under review".

Any help you offer is appreciated, especially from the ones who have experience with them.

I contacted their support about your issue, it's been almost 24 hours. But I still haven't received any reply from them. And this shows why they are still running this wallet, and what is their means of profit. This is a proven scam wallet, their wallet freezes the funds of the crypto users who use it under various pretexts, at some point those users give up on trying to recover the funds. It is sad that crypto users are still falling victim to this scam and losing their money.

I'm so thankful for your efforts and concerning,
and yes, their support team job is to torture their customers not to solve their issues, any simple reply could take a week, and they are deliberately do so.

[ScamViruS]

~~

Thanks for concerning, they kept me for 11 days since my last email reply saying that "your case is still under review".

Any help you offer is appreciated, especially from the ones who have experience with them.

I contacted their support about your issue, it's been almost 24 hours. But I still haven't received any reply from them. And this shows why they are still running this wallet, and what is their means of profit. This is a proven scam wallet, their wallet freezes the funds of the crypto users who use it under various pretexts, at some point those users give up on trying to recover the funds. It is sad that crypto users are still falling victim to this scam and losing their money.

I'm so thankful for your efforts and concerning,
and yes, their support team job is to torture their customers not to solve their issues, any simple reply could take a week, and they are deliberately do so.

Their support service is so bad that I haven't received a reply yet. If a customer has to wait a week for a reply, then their reputation and their intentions are clear again. In fact, whoever puts money in this wallet will have their money blocked and will be ignored with this kind of bad support. We have been speaking out against this scam wallet for a long time, they are still getting victims to scam. The large amount of funds you have kept in this wallet is your extra courage.

[SFR10]

there are a few cases that I found published on a different platforms and that gave me hope that I can restore my funds as well,

Some of these cases might just be them trying to save their nonexistent reputation ^{[I prefer not to trust if I can't confirm every single detail]}, but don't lose hope ^{[I hope you regain access to your account soon]}... If you know someone with a huge following, that might also work since they restored Elon's account within minutes/hours of him tweeting about it ^[source].

I used it regularly in small amounts with no problem, so it was the first wallet which came to my mind when I wanted to deposit, and that was a mistake I regret it badly. 

There's clearly a pattern: As soon as a significant amount is detected, their automated system flags it... Then they drag these cases for a long time until users give up recovering them ^{[previously mentioned by @ScamViruS]}.

[yhiaali3]

I've heard a lot of complaints about Freewallet.org recently. I expect there are more than one thread about Freewallet.org on the forum about support and withdrawal issues, and many accuse them of being a scam.

I remember trying Freewallet years ago. At the time, it didn't require KYC, and it was new and trying to appear good. But after a while, they started requiring KYC, and complaints about them began to mount.
Unfortunately, this is a centralized service, and there's nothing you can do except continue to contact support in various ways. Perhaps they will eventually respond.

[shakhzod]

Their support service is so bad that I haven't received a reply yet. If a customer has to wait a week for a reply, then their reputation and their intentions are clear again. In fact, whoever puts money in this wallet will have their money blocked and will be ignored with this kind of bad support. We have been speaking out against this scam wallet for a long time, they are still getting victims to scam. The large amount of funds you have kept in this wallet is your extra courage.

I reported them to Freshworks, because Freewallet is using their service "Freshdesk" in their customer support, and Freshworks responds to my complain and open an internal investigation, I'm still waiting for their reply


https://i.imgur.com/7xqCH3J.jpeg


more details in Here

[shakhzod]

Some of these cases might just be them trying to save their nonexistent reputation ^{[I prefer not to trust if I can't confirm every single detail]}, but don't lose hope ^{[I hope you regain access to your account soon]}... If you know someone with a huge following, that might also work since they restored Elon's account within minutes/hours of him tweeting about it ^[source].

Yeah you're right, I'm also not sure of all of them, but at least I'm sure of one, because I contacted him and he provided me with proof that he had actually restored his funds, but he said that the reason they gave his money back was because his case was so clear, and he made a big fuss about it, and that he was basicly lucky that this happened to him and he withdrew his money and left Freewallet for good.

There's clearly a pattern: As soon as a significant amount is detected, their automated system flags it... Then they drag these cases for a long time until users give up recovering them ^{[previously mentioned by @ScamViruS]}.

100%, and that's why many people still use it and don't know a thing about the truth (like I was) until the moment comes when they deposit a large amount, and they become victims like me.

[Coyster]

Yeah you're right, I'm also not sure of all of them, but at least I'm sure of one, because I contacted him and he provided me with proof that he had actually restored his funds, but he said that the reason they gave his money back was because his case was so clear, and he made a big fuss about it, and that he was basicly lucky that this happened to him and he withdrew his money and left Freewallet for good.

If this is true, then it doesn't hurt to give yourself a tiny hope through it. I am just curious, on what platform did you contact this person, reddit? And how was he able to provide proof that his money was returned to him by this selective scammers.

That said, how is it possible that Freewallet still survives up until today, TBH, i expected the platform to be dead by now, because everyone should already know that they are scammers, and thus the platform would just die a natural death.

[Shishir99]

yes, there are a few cases that I found published on a different platforms and that gave me hope that I can restore my funds as well, some of these cases here in Bitcointalk and some are on reddit like:

https://www.reddit.com/r/Freewallet_org/comments/1dd07e2/freewallet_is_causing_delays_in_the_account/

https://www.reddit.com/r/CryptoInvesting/comments/1d26irk/freewallet_is_a_scam_they_are_holding_my_coins/

https://www.reddit.com/r/Freewallet_org/comments/1cz2zn7/skype_confirmation_still_waiting_fo_releasing_of/

https://www.reddit.com/r/Freewallet_org/comments/1ekjn2c/finally_got_my_money_back/

Good to know that, mate.
I hope your case gets solved like some of those cases. Just be patient and continue to fight. But make sure you do not use bad words, call them scammers. Just make them believe that you don't think they are scammers, but you are seeing them as a legitimate business. As other members already said, calling them scammers in a public place won't help your case. They may ignore you if you start insulting them.

If you can get your funds back, don't forget about these scammers. Never use their service again. If you know anyone using their service, just tell them to stop using it. Good luck, mate.

[ScamViruS]

Their support service is so bad that I haven't received a reply yet. If a customer has to wait a week for a reply, then their reputation and their intentions are clear again. In fact, whoever puts money in this wallet will have their money blocked and will be ignored with this kind of bad support. We have been speaking out against this scam wallet for a long time, they are still getting victims to scam. The large amount of funds you have kept in this wallet is your extra courage.

I reported them to Freshworks, because Freewallet is using their service "Freshdesk" in their customer support, and Freshworks responds to my complain and open an internal investigation, I'm still waiting for their reply

After a long wait, I received a reply from them. But in their reply, they have written such terms that it seems like they are not in the crypto world to do business, they consider themselves a bank! They claim to be working on issues like money laundering, illegal financial transactions, etc ! Basically, they are using these tags to freeze crypto users' funds.

I have replied to support again for more information, let's see if I can get more information and how long it will take.

[shakhzod]

If this is true, then it doesn't hurt to give yourself a tiny hope through it. I am just curious, on what platform did you contact this person, reddit? And how was he able to provide proof that his money was returned to him by this selective scammers.

That said, how is it possible that Freewallet still survives up until today, TBH, i expected the platform to be dead by now, because everyone should already know that they are scammers, and thus the platform would just die a natural death.

That's right, I contacted him on Reddit, he send the verification completion letter he got from Freewallet and the withdrawls screenshots from the app, he had nearly 12 ETH so that give me a great hope that I could restore my money too

[shakhzod]

Good to know that, mate.
I hope your case gets solved like some of those cases. Just be patient and continue to fight. But make sure you do not use bad words, call them scammers. Just make them believe that you don't think they are scammers, but you are seeing them as a legitimate business. As other members already said, calling them scammers in a public place won't help your case. They may ignore you if you start insulting them.

If you can get your funds back, don't forget about these scammers. Never use their service again. If you know anyone using their service, just tell them to stop using it. Good luck, mate.

From the beginning, I complied well with their demands and used formal, respectful language, as I believed they were just doing their job, but after months of exhausting process and ignoring my KYC completion, I just got tired of their unbearable behavior, but I still didn't insult them or use bad language.


But frankly, I don't think that matters to them. You should see their Telegram support chat. It is like a torture room for their customers. Some of their victims are literally begging them to release their money because they needed to save the lives of patients, and others threatened to hurt themselves if they did not get their money back, and Freewallet does not care at all.

[shakhzod]

After a long wait, I received a reply from them. But in their reply, they have written such terms that it seems like they are not in the crypto world to do business, they consider themselves a bank! They claim to be working on issues like money laundering, illegal financial transactions, etc ! Basically, they are using these tags to freeze crypto users' funds.

The funny thing is they are mocking the crypto apps that are using their methods!

https://x.com/freewalletorg/status/1948630505378754631