Winna.com | Casino & Sportsbook | Industry Leading Rewards & VIP Service

[AHOYBRAUSE]

Found this thread so just registered to add my voice on what to expect from Winna. When I joined last September I did the VIP transfer. I asked the host what the time limit was to meet the wagering requirement and was told there was no limit so I went for the largest one at $3m. Since then I have wagered $1.3m, of which 600k counted towards the VIP target. I was just told recently that I have to hit the target by the end of July or its gone. I showed them the chat where I was told there is no limit but they dont care. Nothing they can do they say and no pro rata compensation etc "but at least you still have plenty of time to hit the target" Oh yes....Just over a month to wager $2.4m when most games dont count 100%...thanks!

I think it's quite disgusting to behave this way so just a word of warning for anyone who sees this what to expect from Winna.

Many people, including me, have been affected by that silly change. While I understand they there can be a change for the transfer, assuring people there is no time limit but then telling them from now on you have 2 months time to reach it is straight up ridiculous. I took the 3750$ bonus with a wager target of 500k. Since I only played originals mostly that count only 25% my 750k wager only got me 44%. Since ther was "no time limit" obviously I had no hurry.

Well, 3 days ago my wager expired and all the "hard work" was for nothing. Not even the smallest compensation, even if I virtually already gained 1650$. Not even 50$ or whatever, haha.

That's the winna experience right there. Big promises, big disappointment.

[slaman29]

^ Damn, guys. I'm carrying the Winna signature so of course I'm promoting and supporting them, but that does feel like hard luck on the VIP transfer.

Hoping that the reps of Winna see these VIP transfer issues and at least work out a reasonable time for them to complete wagers. A casino's word should be honored especially in case of @32red who was promised no time limit.

We all know what ToS and discretion to change is but you need to treat the biggest clients right.

[panjul07]

^ Damn, guys. I'm carrying the Winna signature so of course I'm promoting and supporting them, but that does feel like hard luck on the VIP transfer.

Hoping that the reps of Winna see these VIP transfer issues and at least work out a reasonable time for them to complete wagers. A casino's word should be honored especially in case of @32red who was promised no time limit.

We all know what ToS and discretion to change is but you need to treat the biggest clients right.

The main issue is not about reasonable time to complete the target wager but how they changed the rule.
At the beginning of the VIP transfer confirmation, there is no time limit for players to complete the target wager but after some time, they notify players to complete wager within 60days.
It wont be an issue or there wont be complaints if they gave the time limit on confirmation of the VIP transfer process.

[AHOYBRAUSE]

^ Damn, guys. I'm carrying the Winna signature so of course I'm promoting and supporting them, but that does feel like hard luck on the VIP transfer.

Hoping that the reps of Winna see these VIP transfer issues and at least work out a reasonable time for them to complete wagers. A casino's word should be honored especially in case of @32red who was promised no time limit.

We all know what ToS and discretion to change is but you need to treat the biggest clients right.

Everybody was promised no time limit, not just him. I have been told the same, especially because I specifically asked about that and the VIP host confirmed. It's false advertising, plain and simple. It's crazy how casinos get away with this shit. In the real world a contract is a contract, you can't just change it within a couple of months. Yeah sometimes things change, I get that, but not that way. In real life this would be a clear contract violation with reason to sue.

Oh by the way, they also screwed their players in a different way. The email when the change notification came said:



Same again in the update email, both address to my username by the way, so you would think I am eligible right?

After June 8th, when the time came to pay up players that reached the goal (me included) guess what, now they claimed this "bonus" was just for players that started the transfer between April 8 and June 8. The email came on April 10 by the way.
So I was not "eligible" according to the support because my transfer started in January. In no way there was anything in the email that said ANYTHING about that.

Another fake promise promotion to make people wager thinking they can get something from it. Some (me included) would call it a scam, cause that's what it was.

[Bitinity]

After June 8th, when the time came to pay up players that reached the goal (me included) guess what, now they claimed this "bonus" was just for players that started the transfer between April 8 and June 8. The email came on April 10 by the way.
So I was not "eligible" according to the support because my transfer started in January. In no way there was anything in the email that said ANYTHING about that.

So you were basically completed the wager for the VIP transfer but they did not give you the bonus as promised because the bonus is limited to those who did the transfer between April 8th and June 8th? If it is true then what was the point when they gave an update/change about the time limit to all users? As I can remember, the progress bar and the bonus information to claim is still there when they made the update/change. Sorry to say but it is bad if players completed the wager but Winna refuse to give the promised bonus. Lucky me, I decided to to stop chasing the target when they made the change.

[AHOYBRAUSE]

After June 8th, when the time came to pay up players that reached the goal (me included) guess what, now they claimed this "bonus" was just for players that started the transfer between April 8 and June 8. The email came on April 10 by the way.
So I was not "eligible" according to the support because my transfer started in January. In no way there was anything in the email that said ANYTHING about that.

So you were basically completed the wager for the VIP transfer but they did not give you the bonus as promised because the bonus is limited to those who did the transfer between April 8th and June 8th? If it is true then what was the point when they gave an update/change about the time limit to all users? As I can remember, the progress bar and the bonus information to claim is still there when they made the update/change. Sorry to say but it is bad if players completed the wager but Winna refuse to give the promised bonus. Lucky me, I decided to to stop chasing the target when they made the change.

Yeah they paid nothing. But we don't talk about the progress bar bonus, that was something else. This bonus was for people that will get to platinum within those advertised 2 months, which I did exactly, as well as many other players.
The progress bar bonus had a WAY higher wager requirement if you consider many games only counting 25%. I had like 750k wager (target was 500k but most of my wager came from originals and some from sports so I only had 44%). After the timer expired it was just gone, all for nothing and "better luck next time". Classic winna.

[Bitinity]

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Yeah they paid nothing. But we don't talk about the progress bar bonus, that was something else. This bonus was for people that will get to platinum within those advertised 2 months, which I did exactly, as well as many other players.
The progress bar bonus had a WAY higher wager requirement if you consider many games only counting 25%. I had like 750k wager (target was 500k but most of my wager came from originals and some from sports so I only had 44%). After the timer expired it was just gone, all for nothing and "better luck next time". Classic winna.

What I wanted to say about the progress bar bonus is that if it was still there, logically players should be eligible for the bonus (not only those who did the transfer on that specific date only). If those who did the VIP transfer before the mentioned date are no longer eligible for the bonus, it should be removed at the time they changed the rule or at least notify users like "you are no longer eligible for the bonus even if you reach the target within 2months". I hope official winna rep will come here to say something reasonable about this case.