Bc.game , how it scammed me by not providing me my deposit

[JOKERZFIST]

I am from India i made deposit of 35000 on 08 August , after contacting their live support I was told to share updated bank account statement, transaction receipt and the video recording. I shared everything with them all they do is to create a ticket which gets failed after some time. And now they say only one thing that our merchant didn't receive your deposit despite my bank confirmation.

[Bitcoin_Arena]

35,000 in what currency exactly? Is it USD or in your local currency

I think you should make a proper scam accusation with much more clearer details so we can easily understand the situation. Like, you can include screenshots of your chat with their support staff. maybe also a confirmation with your bank. I am pretty sure the funds are stuck in somewhere and one of the two is not saying the truth.

Use this scam reporting format - https://bitcointalk.org/index.php?topic=260073.0

[JOKERZFIST]

Thank you for your guidance. I am from India deposited 35000 inr.

Scammers link: BC.GAME: Crypto Casino Games & Casino Slot Games - Crypto Gambling https://share.google/BGVD1gG7SxxCFl44O

Scammed Amount: 35000 INR
Payment method: UPI paytm
My UID of bcgame: 24219487
Order ID of the deposit: F-1839904341820532509
Payment Screenshot: https://i.postimg.cc/2yHMZCWb/IMG-20250818-WA0000.jpg

Now they are saying the same amount has been credited to some other platform.  how is this possible that I deposited my amount via your deposit order and at the same time the same amount was credited to other platform. On asking about that platform they simply denied and said we can't help further.
All I want is that how is it possible that I deposited via ur deposit channel and you are denying, kindly provide some proof atleast

Chat link: https://i.postimg.cc/NFHYBySG/IMG-20250904-WA0000.jpg

[holydarkness]

[...]Holyshit[...]

Close, change "shit" with "darkness", and things will probably be moving somewhere.

Jokes aside, I've got your UID and payment ID, I'll try to get things moving. I notice there is no ticket ID, do I assume correctly you haven't escalate it to any of their support channel? Have you try their discord? And umm... the transaction is to MSR Tours and Travels? You're sure it's the intended screenshot?

[JOKERZFIST]

No i did create ticket which got failed 9023157. Yes it is MSR Tour and Travel

[holydarkness]

No i did create ticket which got failed 9023157. Yes it is MSR Tour and Travel

Noted, ticket ID 9023157. This is ticket ID from their live support? Or from Discord?

I'll inquire to my contact handling FIAT if MSR Tours and Travels is indeed the platform you should send your funds to, if you want to deposit fiat to your account.

[JOKERZFIST]

Dear how would I know MRS tour and Travels when I clicked the deposit channel the name of this merchant appeared and I sent the money. It is not my first time to deposit, I have been playing this casino for 2 years.

The aforementioned ticket id is from live support not discord

[holydarkness]

Dear how would I know MRS tour and Travels when I clicked the deposit channel the name of this merchant appeared and I sent the money. It is not my first time to deposit, I have been playing this casino for 2 years.

The aforementioned ticket id is from live support not discord

Got a confirmation from my contact after they inquire to their INR department, the statement made by their live support is indeed correct. You made a deposit to a different company or casino, not to BC. Mind to check your account on other casino? See if they got credited with the amount?

[JOKERZFIST]

Dear one thing to note is that if I made any transaction they will not be able to trace that. Second thing is that I made this transaction right on their order you can check the deposit time .
And I have never played any other casino, now this is a good way to scam that casino didn't receive the deposit, it has gone somewhere else. Listen dear I am from India, here to receive inr they need to arrange local merchant accounts. The account to which I sent money is one of these.

I am a very good level player on this casino, you can check with your contact, had I ever had such accusation
https://i.postimg.cc/fyZVFCd0/IMG-20250904-WA0006.jpg

Check i have also sent deposits before to such merchants but these deposits were successfully credited to my bc game account.
https://i.postimg.cc/SRhn3h5r/IMG-20250905-WA0000.jpg

[holydarkness]

Dear one thing to note is that if I made any transaction they will not be able to trace that. Second thing is that I made this transaction right on their order you can check the deposit time .
And I have never played any other casino, now this is a good way to scam that casino didn't receive the deposit, it has gone somewhere else. Listen dear I am from India, here to receive inr they need to arrange local merchant accounts. The account to which I sent money is one of these.

I am a very good level player on this casino, you can check with your contact, had I ever had such accusation
https://i.postimg.cc/fyZVFCd0/IMG-20250904-WA0006.jpg

Check i have also sent deposits before to such merchants but these deposits were successfully credited to my bc game account.
https://i.postimg.cc/SRhn3h5r/IMG-20250905-WA0000.jpg

And dear, my contact checked and informed me that the fund never arrived to their platform. I guess those tour-and-travel things are that weird UPI and the third party payment processor that BC [and perhaps other casinos] use, the one that caused troubles and all. If you send as instructed and BC said they never receive, nor that it landed on any other account that you possibly have, is it possible that you got it returned to your bank account? Mind to check?

[JOKERZFIST]

All I know is that money was successfully sent to the merchant provided by the bc casino and i didn't receive any refund. I have already provided bc casino my bank statement every time during inquiry that I didn't receive any refund.

And since you mentioned it has been transferred to another casino please provide me the name of that casino I will also contact them

[Shishir99]

is it possible that you got it returned to your bank account? Mind to check?

Even if the account number is wrong, the OP will not get it back. I am sorry, but most people in India would never return such an amount. The problem is, OP has to talk through a middleman, which is you, which is why it takes time. The first question would be how OP got this bank account number if this was not from the BC game merchant? Also, is it possible for the merchant to change their account number?

What if the merchant is the scammer here? I think we have seen some scammer merchants before. A lot of people in my country makes deposit via Bkash, Nagad and other local channels and often they get scammed - because the merchant is scammer, not the casino. Now it is up to the casino if they want to investigate the case.

[holydarkness]

All I know is that money was successfully sent to the merchant provided by the bc casino and i didn't receive any refund. I have already provided bc casino my bank statement every time during inquiry that I didn't receive any refund.

And since you mentioned it has been transferred to another casino please provide me the name of that casino I will also contact them

Well, the screenshot that you provided yourself told us otherwise. Even their system already said that the deposit failed because you entered a wrong merchant details.



And unfortunately I can't tell the name of the casino or the company, as that's all what my contact informed me: that upon their investigation to INR department, the department said the fund was credited to other company, not to BC.

[...]

What if the merchant is the scammer here? I think we have seen some scammer merchants before. A lot of people in my country makes deposit via Bkash, Nagad and other local channels and often they get scammed - because the merchant is scammer, not the casino. Now it is up to the casino if they want to investigate the case.

Quite possible. BC had a prior situation with a bad merchants that scammed both sides. I honestly don't understand how payment system works in India, as --in my country-- things always happen and done between the account holder and the company, never through a third party.

[JOKERZFIST]

Sir, the problem is not from my side since the merchants account was provided by the bc casino. I simply made a deposit if the merchant is scamming here , it is the sole responsibility of the bc casino that it had hired such merchant


The screenshot that you are talking about is also provided by the bc casino to me.
Listen sir, bc casino is using third party payment here in India. The sole responsibility remains with the casino, it means they don't have access to their merchant accounts

[holydarkness]

The screenshot that you are talking about is also provided by the bc casino to me.
Listen sir, bc casino is using third party payment here in India. The sole responsibility remains with the casino, it means they don't have access to their merchant accounts

Your case is currently being further investigated by a contact I assign to handle the matter. Their initial finding is as I've described above, that upon inquiring to fiat department, they got a feedback that the fund was never received to their end and was paid to other company. I am now asking them to focusing on looking for where the instruction to deposit to that address come from.

[JOKERZFIST]

Ok thank you sir.Obviously from bc casino, listen sir when we select a payment channel they usually named like UPI F, UPI R, UPI 1. When you select one of them you are directed to a page where the merchants UPI id appears there you get option of paytm, google pay , phone pay . I selected Paytm and since I had created 35000 order from bc deposit page , I had to pay 35000 Ind. After the payment gets successful the page automatically redirects you to bc casino page. You can yourself see the date and time of the order creation and payment

[Bitcoin Smith]

Ok thank you sir.Obviously from bc casino, listen sir when we select a payment channel they usually named like UPI F, UPI R, UPI 1. When you select one of them you are directed to a page where the merchants UPI id appears there you get option of paytm, google pay , phone pay . I selected Paytm and since I had created 35000 order from bc deposit page , I had to pay 35000 Ind. After the payment gets successful the page automatically redirects you to bc casino page. You can yourself see the date and time of the order creation and payment

I can confirm that this is how UPI deposits works in crypto casinos, and it's almost impossible to change the merchant from that position because it will directly take us to the PIN and amount and everything will be entered in default so we only can go further from that page in Gpay and other UPI apps.

But it is not possible to confirm OP paid to that UPI ID or not, he can simply pay to someone else at the same time and can claim this ID is shown to me at that page so it's kind of confusing state. But BC should have all the merchant who process INR payments and if they say the name is not in their list then that's likely to be the case.

[JOKERZFIST]

It is definitely the possibility that I may have sent to someone else at the same time but it is also the possibility that bc casino is lying because I have already sent many deposits before to the same merchants

[Bitcoin Smith]

it is also the possibility that bc casino is lying because I have already sent many deposits before to the same merchants

Foremost I am not accusing you of lying, I am just letting know how the UPI system works because it's not easy for someone to understand if they never used it on the other side. And if what you are saying is true then we can verify it right?

Post the successful previous deposit ID you created and see if that got the MSR travels name on it. BTW the name looks familiar to me.

[JOKERZFIST]

Thank you for the suggestion, It took me hours to find it
Dear legendary Darkness, kindly check this

https://i.postimg.cc/g2fhmNrv/Picsart-25-09-06-11-49-29-663.jpg


https://i.postimg.cc/FRh7HqvJ/IMG-20250906-WA0001.jpg

Confirm from your contact how were this successful if it is a wrong merchant