WINNA.COM Funds Frozen , No Response

[dustov00]

What happened::
I’m writing to report an unresolved issue with Winna.com.
On September 9, Winna.com froze $806 in my account and sent me an email saying that my sports bets had triggered a review. They promised a response within five days.

It’s now well past that deadline, and:

-I still cannot access or withdraw my funds.
-I have received no follow-up from their team.
-My emails and live-chat messages remain unanswered.

I posted in their official thread on this forum, but no representative from Winna.com has responded.

Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=3696143

Reference Link: https://bitcointalk.org/index.php?topic=5551523.0

Amount Scammed: 806usdt

Payment Method: USDT

Proof of Payment: https://bscscan.com/tx/0x28da13bbd7d9ea7065e34eb0f3e061ecd7f8bb011acce93a784e607508157dbf

PM/Chat Logs:
https://talkimg.com/images/2025/09/15/UCNaeo.png
https://talkimg.com/images/2025/09/15/UCNdGT.png

[dustov00]

After I sent them the link to this thread, they replied with this:

https://talkimg.com/images/2025/09/15/UCESpD.png

[tabas]

After I sent them the link to this thread, they replied with this:

Quoting it for others to see.
Anyway, you can't do anything anymore with that decision if they've said that it's already final. Your access to sportsbook is no longer there and you can still gamble with other games that are available on them. It's hard to revert a casino's decision and very unlikely to change. Also, it's normal when they start asking you for KYC

[dustov00]

After I sent them the link to this thread, they replied with this:

https://talkimg.com/images/2025/09/15/UCESpD.png

Quoting it for others to see.
Anyway, you can't do anything anymore with that decision if they've said that it's already final. Your access to sportsbook is no longer there and you can still gamble with other games that are available on them. It's hard to revert a casino's decision and very unlikely to change. Also, it's normal when they start asking you for KYC

until today i have been completely ignored for a week and i am not interested in playing in their casino, i just want to get my money

[Mahdirakib]

until today i have been completely ignored for a week and i am not interested in playing in their casino, i just want to get my money

Whatever you want, you have to complete the KYC verification at first. Maybe they will allow you to withdraw the funds if you complete the KYC verification. In another case, Winna team had allowed the user to withdraw his funds by applying limitations on sports betting. It will be another example of generosity if Winna allows you to withdraw your winnings despite having such proof against you.

[dustov00]

until today i have been completely ignored for a week and i am not interested in playing in their casino, i just want to get my money

It rhatever you want, you have to complete the KYC verification at first. Maybe they will allow you to withdraw the funds if you complete the KYC verification. In another case, Winna team had allowed the user to withdraw his funds by applying limitations on sports betting. It will be another example of generosity if Winna allows you to withdraw your winnings despite having such proof against you.

You apparently don't understand that I was ignored and that's why I created the topic. I've already sent them all the necessary documents. By the way, what proofs are you talking about?

[khaled0111]

You apparently don't understand that I was ignored and that's why I created the topic. I've already sent them all the necessary documents. By the way, what proofs are you talking about?

So, you are saying they replied to you just because you created this topic? If you can prove that, then that would be really interesting!
Based on previous similar cases, the best you can hope for is that they would allow you to withdraw your initial or your latest deposit.
Unfortunately, it’s a bit hard to prove you didn’t do any of the things they are accusing you of. But since you still can access your account, then I suggest trying to document everything, especially the history of your sports bets..