Gamblr.io | Premium Sportsbook and Casino | Matched First Time Deposit Up To $5K

[Gamblr.io]

[Gamblr.io]

[Gamblr.io]

[LesHeyndrickx]

Hello Gamblr and Bitcointalk community.

Something very weird and unpleasant happened to me yesterday. After being a happy customer of Gamblr since December I stumbled upon a weird problem now.

I deposited $3060 in December and took part in a bonus, but sadly lost all my balance and then quit for a while. Then in February I got a welcome back offer for a 75% bonus up to $3000. So I deposited $4000 and got this bonus, with a very large rollover though (35K at odds of 2.50 or higher). I bet a lot during the past few weeks and this week I finally finished the rollover. I ended with a balance of $12,811. But then I requested a withdrawal for $6000 and it was rejected. And after it in my email box I saw a message saying that my account was from a forbidden country and that I had to withdraw only my deposit value and then after that my account would be closed.

I live in Belgium and according to the terms this is an allowed country. I even have af fully verified account and the VIP team confirmed this to me in Telegram. I have a screenshot of that if needed. During the KYC I remember I had a Belgian utility bill ready to upload but it was simply never asked. All the verification process asked was my passport, which is from Netherlands. As we all know, EU citizens are free to move to any EU-country and still keep only their ID from country of birth. So that is why my Netherlands passport plus Belgian utility bill should always be sufficient. I never had any problems with this in other casinos btw.

Next to all this, there is another strange thing. Both my deposits from Dec 2025 and Feb 2026 are now showing as happening on 17 March in the deposit history. So it looks like for some reason there is a system reset on that day. Maybe this also plays a role in these weird things happening.

So, I think we are having a misunderstanding here. I live in Belgium, an allowed county, have a confirmed fully KYC verified account and have been playing for 4 months on Gamblr (none of the bets placed from Netherlands IP) with a total of 60K turnover. But probably because of your system only asking for ID and not utility bill, you may be mistakenly thinking I live in Netherlands.

Please, lets clean up this mess and let me upload my Belgian utility bill confirming my Belgian address registered in my account details, and then I am happy to continue playing on Gamblr for many more years to come. Because its a beautiful website and friendly navigation, I actually really like it! I believe all of this could have been easily avoided if your KYC process would have had room to upload a proof of address too rather than only ID.

Hope to hear from you soon! You probably can locate my account based on my balance but if not then let me know and I will send you my username.

[LesHeyndrickx]

Here proof of the fact that my documents were accepted already back in February
https://i.ibb.co/hR31Pm5d/17738830557126184533597039152453.jpg

https://i.ibb.co/ksyK7dY5/Schermafbeelding-2026-03-18-231907.png

And here you can clearly see my country of residence is indeed Belgium, which is NOT a prohibited country according to your terms (edited out personal details for privacy reason)
https://i.ibb.co/vvHmLDpn/Gamblr-Personal-Details.jpg
 

[Gamblr.io]

Hello Gamblr and Bitcointalk community.

Something very weird and unpleasant happened to me yesterday. After being a happy customer of Gamblr since December I stumbled upon a weird problem now.

I deposited $3060 in December and took part in a bonus, but sadly lost all my balance and then quit for a while. Then in February I got a welcome back offer for a 75% bonus up to $3000. So I deposited $4000 and got this bonus, with a very large rollover though (35K at odds of 2.50 or higher). I bet a lot during the past few weeks and this week I finally finished the rollover. I ended with a balance of $12,811. But then I requested a withdrawal for $6000 and it was rejected. And after it in my email box I saw a message saying that my account was from a forbidden country and that I had to withdraw only my deposit value and then after that my account would be closed.

I live in Belgium and according to the terms this is an allowed country. I even have af fully verified account and the VIP team confirmed this to me in Telegram. I have a screenshot of that if needed. During the KYC I remember I had a Belgian utility bill ready to upload but it was simply never asked. All the verification process asked was my passport, which is from Netherlands. As we all know, EU citizens are free to move to any EU-country and still keep only their ID from country of birth. So that is why my Netherlands passport plus Belgian utility bill should always be sufficient. I never had any problems with this in other casinos btw.

Next to all this, there is another strange thing. Both my deposits from Dec 2025 and Feb 2026 are now showing as happening on 17 March in the deposit history. So it looks like for some reason there is a system reset on that day. Maybe this also plays a role in these weird things happening.

So, I think we are having a misunderstanding here. I live in Belgium, an allowed county, have a confirmed fully KYC verified account and have been playing for 4 months on Gamblr (none of the bets placed from Netherlands IP) with a total of 60K turnover. But probably because of your system only asking for ID and not utility bill, you may be mistakenly thinking I live in Netherlands.

Please, lets clean up this mess and let me upload my Belgian utility bill confirming my Belgian address registered in my account details, and then I am happy to continue playing on Gamblr for many more years to come. Because its a beautiful website and friendly navigation, I actually really like it! I believe all of this could have been easily avoided if your KYC process would have had room to upload a proof of address too rather than only ID.

Hope to hear from you soon! You probably can locate my account based on my balance but if not then let me know and I will send you my username.

Hey Les,

I do apologise that this has happened. We flagged internally the error made by our KYC provider at the time of this and I believe customer service reached out to apologize for the mistake and activate your account again.

This is 100% a misunderstanding with our team thinking they were doing the right thing after the flag on our system. We have spoken internally about this and will avoid future situations of the same ilk.

Your account should once again be active with the complete funds, turnover etc on your profile. You will have no issues withdrawing moving forward and once again I can only apologize for this situation.

Please feel free to reach out via DM if you wish to discuss further. I do hope you continue to use Gamblr and that this situation has been resolved.

[LesHeyndrickx]

Thank you very much for your honest reply, this is all I could hope for.

I now believe this was an honest mistake. Thanks for being man enough to admit it. For a moment I was scared you were looking for a tactic not to have to pay me but thankfully you're honest. Thanks for this very quick solution!

[Mahdirakib]

Your account should once again be active with the complete funds, turnover etc on your profile. You will have no issues withdrawing moving forward and once again I can only apologize for this situation.

I was thinking that your team would create a lot of trouble for him and deny his withdrawal for his citizenship. But I'm surprised that you guys have apologized and resolved the issue very quickly. I have seen similar types of complaints against other casinos in the past, where the casino team doesn't change their decision and forfeit the winnings of the users. It is great that your team has shown transparency and made the judgement quickly.

[virasog]

Your account should once again be active with the complete funds, turnover etc on your profile. You will have no issues withdrawing moving forward and once again I can only apologize for this situation.

I was thinking that your team would create a lot of trouble for him and deny his withdrawal for his citizenship. But I'm surprised that you guys have apologized and resolved the issue very quickly. I have seen similar types of complaints against other casinos in the past, where the casino team doesn't change their decision and forfeit the winnings of the users. It is great that your team has shown transparency and made the judgement quickly.

The good casinos will never fortified the gamblers money for the gamblers mistake like playing from a forbidden conutry etc. Yeah in such cases, they should close the account but they should return the money to the gambler.

Here in this case, the gambler is honest and transparently told his issue and the Gamblr.io showed no hestitation in resolving his issue once they know that he is on the right side. Such good service providing by Gamblr.io shows that they intent to have long term relationships with the gamblers. 

[Gamblr.io]

Your account should once again be active with the complete funds, turnover etc on your profile. You will have no issues withdrawing moving forward and once again I can only apologize for this situation.

I was thinking that your team would create a lot of trouble for him and deny his withdrawal for his citizenship. But I'm surprised that you guys have apologized and resolved the issue very quickly. I have seen similar types of complaints against other casinos in the past, where the casino team doesn't change their decision and forfeit the winnings of the users. It is great that your team has shown transparency and made the judgement quickly.

We appreciate your message. right is right, it was a honest mistake from our side because of a false flag from the KYC provider e reviewed ourselves and realized the issue.
The player did nothing wrong and once again we don't mind in apologizing and making the right thing.

Hopefully he comes back and continues to enjoy playing with us, now that this issue was resolved and was pointed out internally, we will make sure that it won't be happening again with him or any other users in the future.

[Gamblr.io]

Thank you very much for your honest reply, this is all I could hope for.

I now believe this was an honest mistake. Thanks for being man enough to admit it. For a moment I was scared you were looking for a tactic not to have to pay me but thankfully you're honest. Thanks for this very quick solution!

Thank you for your support and giving us the chance to fix and do the right thing. Hope you are happy with the outcome, sorry for the stress in between and enjoy your play at Gamblr.io you know where to reach us out directly if you need anything.

[Gamblr.io]

[Gamblr.io]

A new promo just dropped on our page, every Monday and Friday we have new games and new promos at Gamblr.io

[Gamblr.io]

And now we also having a promo this week on Crazy time!

[Gamblr.io]

[Gamblr.io]

[/quote]

[Chan Borey Sambath]

The site is quite refreshing. Performance is good. But could I ask where can i find the list of games available, payment methods or even customer support. in case players have some issues.

Overall the site is quite good with generous bonuses.

[Gamblr.io]

[/quote]

[Gamblr.io]

The site is quite refreshing. Performance is good. But could I ask where can i find the list of games available, payment methods or even customer support. in case players have some issues.

Overall the site is quite good with generous bonuses.

Hey Borey, on the left side of the page you can switch between "casino" or "sports" to switch between modes you wanna play. you can check the drop down menu on the left side under "Casino" there is a "all games" and it will show you the options available, Live games, popular, new releases, all games. just click "view all" and you can check all providers on the filter that will show you.

Payment methods, atm we are a crypto only platform but soon planning to implement some new methods for payments.

Support is on the bottom right side of the page, just click on the "golden" button with the headset emoji and you can reach out our costumer support, but also can just reach us here via DM.

Happy you had a first impression, reach us if you need anything.

[MarioGls]

Hello, I received an email like this yesterday, March 30, 2025, I logged into my account and made a deposit of $1,500 USDT but no bonus was added to my account, I don't know what to think about it, I verified my account by adding documents but the bonus was still not added, I wrote to the live support but it didn't bring any results.

live chat support asked me what bonus I prefer, I wrote to them that it was Sportsbook, but they didn't add it.





Welcome Back in Style!

2500 Points + 100% Bonus. Choose Sports or Casino!

 

 
Hi Mariusz,
 
We’ve kept your place at the table - and it’s time to return in style.
 
Your comeback starts with rewards designed to elevate your game.  
 
✨ Your Exclusive Rewards:
2500 Loyalty Points
100% Bonus up to $3000
Valid in Sports or Casino - the choice is yours
Luxury knows no limits. Step back in and claim what’s yours.
 
Team Gamblr




so I don't know why they send me such an email and what it means exactly.