Gamblr.io | Premium Sportsbook and Casino

[virasog]

My withdrawal was successfully processed a few minutes ago.

Maybe it's just a coincidence that it happened right after I wrote here.
Anyway, I'm happy with the outcome.

I'm glad that they finally processed your withdrawals, and yes, maybe it is just a coincidence, by the time you posted here, they were probably in the process of giving you an update and processing your withdrawal when you posted here in the forum.

Yes, it is a sign of relief for him that he was able to get the withdrawal processed, but the important thing to note is how long it took for the withdrawal to process generally at Gamblr. And if the withdrawal time is not that long, then what was the reason that his withdrawal got late ?

I think withdrawal is one thing which many gamblers use as a tool to judge if the site can be trusted or not. Usually, if the site processes withdrawals instantly, people are happy about it and consider the site trustworthy. 

[MarioGls]

Hello guys
i'm experiencing some issues here. I asked for a withdrawal 5 days ago, july 10.
Few hours later I was asked to provide a proof of address. I did and my documents were approved right away but since then nothing happened and my withdrawal still hasn't been processed.
I have been talking with support and for the past three days they have been telling me things like "your verification has been received and approved", "we apologize for the delay", "the delay is on our side", "our team is actively working to process your withdrawal".
So basically they say that everything is ok and i have to be patient but it seems to me that not processing a withdrawal for 5 days is insane.
Maybe OP can help me out here

I’m in exactly the same situation; my withdrawal amount is $2,000, and it hasn't been processed for quite some time either . First, they rejected the withdrawal, and then they asked for address verification (even though I completed the Sumsub KYC verification a long time ago).
I tried to make a withdrawal about 10 days ago, but the requests were rejected, and on July 10th, I received a request for address verification.
I submitted a document for address verification on July 11th, and it was accepted that same day, yet the withdrawal still hasn't been approved—even though support stated that I would receive the funds.


Support replied that my account had been verified and I would receive the funds immediately, and told me to submit a new withdrawal request; I did so two days ago and contacted support, but I haven't received the funds or any response. I’m not saying Gamblr.io has turned into a scam, but it looks suspicious.



The last reply from support was 3 days ago, on July 15th, so I withdrew $2,000 in USDC on July 16th, but I still haven't received anything.


Dear Mariusz, 

I hope this email finds you well. 

We're reaching out to inform you that if you withdraw again, we will process your request immediately. 

Thank you for your patience; we really appreciate it.
Thanks
Gamblr Support
www.gamblr.io

[Bitcoin_Arena]

P can help me out here

They are probably investigating something that involves your account, and from what I have seen over the years, when a casino is investigating something that involves an account, it could take days or maybe a week or more before it gets resolved. There's another gambler who posted a thread on the scam accusation board experiencing basically the same thing, but from a different casino.

If you don't mind, can you provide evidence supporting your claims? I am not saying you are lying, but it is always better if you can back up your claims when posting a complaint like this.
[/quote]
But if they are making any investigations, I think it's better to tell the customer what's on the ground instead of saying, "Please be patient. We are processing your withdrawal." They could just say, "Hey, we are still carrying out an investigation, and it could take x number of days. Please be patient."
If I were also told the same above state of processing a withdrawal and then had to wait for days without anything, I would go nuts.

[Agbe]

Hello guys
Snipped

Support replied that my account had been verified and I would receive the funds immediately, and told me to submit a new withdrawal request; I did so two days ago and contacted support, but I haven't received the funds or any response. I’m not saying Gamblr.io has turned into a scam, but it looks suspicious.

This is bad because it is frustrating but in your case all hope is not lost. Since they told you that the account is verified and you can place a withdrawal and yet you have not received the funds from them. Don't rush and don't panic yet. Such issue happened to me in exchange but finally they released the funds for me. What you have to do is keep reminding them the issue and contact them in all their contactable channels and don't rely only in once communicational channel.

[Fivestar4everMVP]

Hello guys
Snipped

Support replied that my account had been verified and I would receive the funds immediately, and told me to submit a new withdrawal request; I did so two days ago and contacted support, but I haven't received the funds or any response. I’m not saying Gamblr.io has turned into a scam, but it looks suspicious.

This is bad because it is frustrating but in your case all hope is not lost. Since they told you that the account is verified and you can place a withdrawal and yet you have not received the funds from them. Don't rush and don't panic yet. Such issue happened to me in exchange but finally they released the funds for me. What you have to do is keep reminding them the issue and contact them in all their contactable channels and don't rely only in once communicational channel.

Exactly and that's a very good advice and suggestion right there, it's good for the user to try using multiple or all available options to try to reach the casino's customer service because from what myself have experienced sometime in the past, for most casinos, it's not the same person that handles all their social platforms like the Web chat, email, X handle and so on, so it is very possible that when you don't get an answer from one channel because the person handling that channel is off or for what other reasons possible, you will get an answer through another channel like reaching the casino through their X handle or messaging them on X directly..

So I will also suggest that the affected user should try contacting the casino on X and any other available channel, he will definitely get an answer and his funds sent to him..

But on the other hand, a casino is not supposed to hold a user's fund with out any form of reason, or could it be there are some things they are trying to verify? They could have let the user know and tell him to be patient so the user dont start feeling like he or she is being scammed.

[MusaMohamed]

Exactly and that's a very good advice and suggestion right there, it's good for the user to try using multiple or all available options to try to reach the casino's customer service because from what myself have experienced sometime in the past, for most casinos, it's not the same person that handles all their social platforms like the Web chat, email, X handle and so on, so it is very possible that when you don't get an answer from one channel because the person handling that channel is off or for what other reasons possible, you will get an answer through another channel like reaching the casino through their X handle or messaging them on X directly..

Social medial management and customer support can be different lines in a company and if a user needs support, a first place to contact is the website, where he can get information about how to contact that business for support. Likely it can be a customer support email address, it can be a support ticket created on the website, it can be a chat support sometimes start with a chat bot, then can be directed to a human manual chat support.

Social media channels are very last places to think of when needing customer support.

[arwin100]

Exactly and that's a very good advice and suggestion right there, it's good for the user to try using multiple or all available options to try to reach the casino's customer service because from what myself have experienced sometime in the past, for most casinos, it's not the same person that handles all their social platforms like the Web chat, email, X handle and so on, so it is very possible that when you don't get an answer from one channel because the person handling that channel is off or for what other reasons possible, you will get an answer through another channel like reaching the casino through their X handle or messaging them on X directly..

Social medial management and customer support can be different lines in a company and if a user needs support, a first place to contact is the website, where he can get information about how to contact that business for support. Likely it can be a customer support email address, it can be a support ticket created on the website, it can be a chat support sometimes start with a chat bot, then can be directed to a human manual chat support.

Social media channels are very last places to think of when needing customer support.

Its different lines since they provably have different personnel handling that area. So I think they can still experience delay if they contact them on improper channel.

That's why its good to contact them first on support channel so that their case will get handled well by their support. Now its up for them if they act fast or slow since on we could able to notice how good they are or not. If they act fast to solve the problem of their players that means they value each people going on their casino. But if not it leaves impression that they are delaying things and what they want from people is their money.

[Dragosss]

I am getting a bit annoyed with Gamblr by now. They took their sportsbook offline on Tuesday 15th July and at that point I had 1600 USD bonus balance with just 100 USD left to wager, and because of their sportsbook being offline I could not wager this. And then the bonus expired automatically.
Now they have not answered to emails for 2 weeks and also the livechat is not responding ever, even though it shows there are people in there.

The last I heard was from their VIP manager Fred who told me they are closing down, and that he left the company, so he also cannot help me anymore.

Does anybody have any contact with their management?

[logfiles]

I am getting a bit annoyed with Gamblr by now. They took their sportsbook offline on Tuesday 15th July and at that point I had 1600 USD bonus balance with just 100 USD left to wager, and because of their sportsbook being offline I could not wager this. And then the bonus expired automatically.
Now they have not answered to emails for 2 weeks and also the livechat is not responding ever, even though it shows there are people in there.

The last I heard was from their VIP manager Fred who told me they are closing down, and that he left the company, so he also cannot help me anymore.

Does anybody have any contact with their management?

It looks like you are going to have to give up on that bonus and move on. Also why would a company plan to close down minus sending any emails to the users to move out their funds? The move seems shady as hell.

If the support is not responding, then I doubt you will get anyone outside here that can not get them talking or trying to help you out. Even their representative has not been online for a while

[MusaMohamed]

It looks like you are going to have to give up on that bonus and move on. Also why would a company plan to close down minus sending any emails to the users to move out their funds? The move seems shady as hell.

If the support is not responding, then I doubt you will get anyone outside here that can not get them talking or trying to help you out. Even their representative has not been online for a while

If they are closing down their company, they have to approve withdrawals for their users and even bonuses can be cancelled as it is no longer most important thing. Likely some conditions like wagering conditions for eligible bonuses before withdrawal allowance is no longer important and no longer be applied too.

With the user, "Bonus expiration" is not like a biggest concern now, while the biggest one is the account fund, let's withdraw it if possible. If I am the user, it's what I would focus on to do immediately and I will forget about any bonus. It's unlike a bank run but my fund is most important, and money is valuable so I would like to get it back to my own non custodial wallets safely first.

[rohang]

Wow, surprised to read above few comments with people not getting their withdraws

The forum account hasnt been on since June 19, so perhaps there may be some truth to operations winding down.

Unfortunate as this looked a really nice  site and they were always responsive in solving people's issues here, until now.

hope you guys get your withdrawls and please keep us updated here whatever happens

[Dragosss]

Just to be clear: they did pay out normal balances without problems. They are not screwing customer or bankrupt. They just decided to stop operations.

But their lack of responsiveness is what bothers me. And with that, my pending bonus going to waste it seems.

[longyenthanh]

They are not screwing customer or bankrupt. They just decided to stop operations.

I checked their Twitter account and there is no information about complete closure or even suspension of operations.

https://x.com/Gamblr_io

But in fact, they stopped publishing new content on July 15th, and before that they were publishing a lot every day.

Some more official confirmation would be useful to be sure.

[STEF8912]

Good morning everyone. I had around $500 in credit on the site. I sent an email to compliance@gamblr.io, but I still haven’t heard anything. Does anyone know how to recover the money?

[Mahdirakib]

Good morning everyone. I had around $500 in credit on the site. I sent an email to compliance@gamblr.io, but I still haven’t heard anything. Does anyone know how to recover the money?

Looks like Gamblr.io has pulled an exit scam. So, you are unlikely to get back your funds. They didn't make any prior announcement of closing its operation. Some other users have also complained about Gamblr above, none of them confirmed about resolving their issues. You aren't going to get help from anywhere unless they decide to return your funds.

[panjul07]

Good morning everyone. I had around $500 in credit on the site. I sent an email to compliance@gamblr.io, but I still haven’t heard anything. Does anyone know how to recover the money?

Looks like Gamblr.io has pulled an exit scam. So, you are unlikely to get back your funds. They didn't make any prior announcement of closing its operation. Some other users have also complained about Gamblr above, none of them confirmed about resolving their issues. You aren't going to get help from anywhere unless they decide to return your funds.

They must have received so many complaints in their email if they did close the site suddenly without prior announcement, as I do not have any account here so I wonder whether or not they sent prior announcement email to their players?
If they will process refund to all users with balance in their account, it may take longer time and he might be in the queue so nothing he can do except waiting now.
Lesson learned for all of us, as always, we should not store our money in casino's account for too long time to avoid something like this.

[STEF8912]

Unfortunately, I was on vacation and didn’t play, and I left the money in my gaming account. Anyway, I’m still waiting. I sent an email but haven’t received any response. I also contacted the @Gamblr.io user. I can see that the account is still active, but nothing has happened.

[Dragosss]

Unfortunately, I was on vacation and didn’t play, and I left the money in my gaming account. Anyway, I’m still waiting. I sent an email but haven’t received any response. I also contacted the @Gamblr.io user. I can see that the account is still active, but nothing has happened.

Hey, I tried to send you a PM but I cannot send PM's to newbies so it didn't work.

If you email me on (edited) I can give you an email of a person within Gamblr that I guarantee will answer on emails. He asked me to not post it in this public forum, that is why it needs to go private.

[Hendrikus51]

They paid me in full already in the middle of July. Maybe you had your funds in a bonus balance?

[MrGambler531]

The paid me too already before the World Cup ended. Surely not an exit-scam. They left with dignity.