Duelbits refuse to recover funds sent by deposit on wrong network BEP20 - ERC20

[AHOYBRAUSE]

Even though it's obviously the player's fault (did the same myself) a site still is more than able to recover the funds and process the withdrawal. If the deposit was tiny I would understand if they say they can't do anything about it (while actually they just don't feel like it) but at 300$ they should at least help the guy. I mean it's not that big of a deal getting it fixed and is 300$ worth losing a player and this story shared? If they take care of it the player is happy and maybe brings even other players due to a good story he can share.

Other sites also help in cases like this (stake for example), they even have designated email addresses for problems like this.

[adaseb]

This seems to happen alot and there is always a disclaimer saying to make sure you send it on the correct network. And many people dont listen and send it to the wrong network and then they need someone to manually retrieve it.

It sounds simple doesnt it? You just need to load the private key (which they have) and you can sweep the balance HOWEVER this is EXTREMELY risky for the casino or the exchange because its a security risk. By sweeping your balance they might get their key leaked and might result in a hack, hence why many exchanges wont recover the funds.

If you check the blockchain and they send it to themselves, then I would complain but for many exchanges those funds are considered burned.

[Ojinga]

Since you already made such mistake previously and got refunded, and already making same mistake again, man I think you really need to take things easy, not with the casino but with yourself and you have to understand that, you’re risking more and every step and actions you take should be well checked and not hastily trying to deposit.
Just as the first writer already told you, I think I have to agree with him that, you shouldn’t be judging another platform with the experience from another platform and you should also bear in mind that, terms and conditions for each of these casinos can’t be totally the same and as such, for several reasons a casino can decide to take several actions based on previous experiences other casinos might not have gotten and that’s an obvious reason not to just conclude.

I suggest that, you should write to the team and see if it can be resolved and if nothing absolutely can be done about it, then you should admit the fault which you already did and just try to learn from this since you already made the mistake more than once

[memehunter]

Even though it's obviously the player's fault (did the same myself) a site still is more than able to recover the funds and process the withdrawal. If the deposit was tiny I would understand if they say they can't do anything about it (while actually they just don't feel like it) but at 300$ they should at least help the guy. I mean it's not that big of a deal getting it fixed and is 300$ worth losing a player and this story shared? If they take care of it the player is happy and maybe brings even other players due to a good story he can share.

Other sites also help in cases like this (stake for example), they even have designated email addresses for problems like this.

I agree with this. There is nothing to lose for the casino in question except good PR. It is obvious that casino in question got the funds (correct me if I am wrong) by mistake so it would be a good idea to consider the player's request.
I have also experienced this when I was new to crypto (lot of different networks are really confusing to an untrained eye and to a restless gambler), but the loss was only couple of $$ so I learnt my lesson for cheap.
However, mistake can be made by anyone and if it is reversable casino should do that.   

[Haunebu]

Firstly, the mistake is on your end which is why you should go all out trying to convince to help you out somehow by making some sort of deal or something. Secondly, why on earth do you keep repeating the same mistake again and again?

Thirdly, Duelbits aren't well regarded anymore in this forum thanks to their questionable decisions in recent times which is why your deposit is most likely gone frankly speaking.

[memehunter]

why on earth do you keep repeating the same mistake again and again?

When we are in hyper aroused situation or dwelling in 'all in or nothing' mentality, which is quite common in addictive gambler's life, we tend to ignore small details. I do think this situation will work as a much needed lesson for him but still there is a big part which casino in question can play.
This will also mitigate some gravity of the argument you made in your point number three.
OP you should be thankful that there are not couple of more zeros to the amount in question (just a perspective).

[Beparanf]

A similar situation happened to me on this website before (identical networks) and I received the funds without any problems. This time, they decided that due to my mistake, the deposit would not be credited and that was it. I am extremely disappointed with their attitude, especially considering that the deposit address for USDC BEP20 is the same as for USDT BEP20, which they support, or USDC ERC20, which I should have credited, so they certainly have the capability to do so.

Is it normal for the site not to push to post a BEP20 deposit instead of ERC20 even though they support this network in another stable coin? I would understand if it were, for example, SOL on the BEP20 network, but in this case it is really strange.

What I don’t understand is why you keep repeating the same mistake while you know and it’s already written that you will not recover funds if you sent a wrong token on a specific address they provided.

You have not right to be disappointed because this is your mistake and no one force you to deposit on wrong blockchain network.

But since Duelbits is a trusted brand and known for doing this recovery in the past I think it won’t hurt them to help user even if they charge fee instead of letting 300$ go to waste.

[Hispo]

It would be nice if most popular and biggest casinos included in their terms of service they could recover funds send to the wrong network of possible, but they reserved the time to do so, since the mistake would be completely on the gambler's part (who did not pay enough attention to the deposit network).

To me it is a little bit strange they desired to change the way they approach cases like this one...
If I had to guess I would say there could be some regulators pushing casinos not to credit funds sent to a different network, as it could make money laundering easier, how knows, I am just trying to make sense out all of this.

[Woodie]

I have made such wrong chain deposits on several platforms, and some were kind enough to make manual deposits and others just said this is beyond their control.

Btw, some bookies have no issue with making these wrong chain deposits available to the player, but when the bookie puts it in writing to say any coins sent using a wrong network, the coins should be considered lost and irrecoverable and many casino's and Sportsbook do this..

Sorry for your loss OP, hope someone from the back office can step in to recover the coins.

[Furious 7]

Regardless of the reasons given and even though the team should have been able to help, in this case, the initial mistake was on your part, OP, so they chose not to help, and that was a little difficult because the mistake was on the user's side.

I know that although this may seem easy for some people, sometimes for some websites, especially large ones, errors caused by users are not their responsibility to resolve, including in this case. So even though they may be able to do so, when it does not fit the type of service or is not included in their job description, then of course this will be a little complicated, and you also cannot demand anything here because, after all, the mistake stems from your own negligence.

Duelbit I s one of the popular casinos we have here in the Forum and with good reputations and I am sure that if the ops approach well he may be able to get the money back at least sent back to the address that he sent from, this is the most expected way to deal with this kind of situation, but ops will definitely need to make some polit efforts, and not get angry at any point due to unresponsiveness from the team at this point, he can also use some of the casinos contacts on this forum, line their campaign manager can help too.

The problem is that, in terms of the situation, it could be remedied, but it could be indicative to other players, and that may be taken into consideration by the existing team. So, in this case, we cannot impose our will, and OP must also be able to accept when mistakes are made by themselves. Even though Duelbits is a great team, when they do not want to take responsibility, they cannot be blamed because this is the fault of the players, not the system or the team itself.

Their service is quite good, and I have experienced this myself. So, when we are not at fault, they will certainly interfere if the mistake lies with their system. However, when the mistake is on the player's side, they can also make a policy to refuse because it is outside the scope of their work, even if the mistake is on their site.

[Despairo]

You can pray for Duelbits to get bigger and they add BEP20 for USDT, so you will able to retrieve your token. Technically you should able to get the token, so if you don't see your USDT BEP20 in the future, you could argue by using your transaction ID as the proof.

When we are in hyper aroused situation or dwelling in 'all in or nothing' mentality, which is quite common in addictive gambler's life, we tend to ignore small details.

That mean it's good @OP had this experience because he's an addict and losing fund would make his mood bad, then he could be lost interest with gambling.

[rohang]

I have done this mistake on 2 casinos so far- stake and 500casino

Stake recovered my funds the very same day and charged a % fee - i dont remember how much exactly

500casino charged me 50$ (iirc) as ETH chain fees, i had to deposit 50$ in ETH for them to recover. but they never said they wont do it and were always very accomodating

Its no surprise stake is biggest casino right now with service like this and 500casino is also well known

Duelbits needs to follow their example and do what is right, charge a reasonable fee but recover OP's funds.

[PX-Z]

Is it normal for the site not to push to post a BEP20 deposit instead of ERC20 even though they support this network in another stable coin?

Basically, it's not possible, each token version is not interchangeable across chains. Although, technically it can be recovered but it takes time and additional security measurement to be considered before doing. Sometimes platform ask for recovery fee, but most of the times they don't bother as its always a user mistake just like what you did.

[AHOYBRAUSE]

I have done this mistake on 2 casinos so far- stake and 500casino

Stake recovered my funds the very same day and charged a % fee - i dont remember how much exactly

500casino charged me 50$ (iirc) as ETH chain fees, i had to deposit 50$ in ETH for them to recover. but they never said they wont do it and were always very accomodating

Its no surprise stake is biggest casino right now with service like this and 500casino is also well known

Duelbits needs to follow their example and do what is right, charge a reasonable fee but recover OP's funds.

Exactly that. Had the same with stake but the fee was really super low, not worth mentioning. They did that in like some hours time only, so it is not a big deal when even the biggest site on the internet can spend time and resources to get this done in a timely manner.
What would be interesting though is if duelbits doesn't fix it, what happens with the coins. Will it remain in the wallet forever or will they move it some time in the future, just like what betfury did with my money they didn't credit.

[Bitinity]

Its been few days but OP seems to be gone already without any update. Although I was disappointed with how duelbits took an action against me months ago, but I'll take a neutral side in this case. So far, OP mentioned a specific site namely Duelbits but I do not see a single proof for the complaint. I do not know if this story is really happening or not but without any proof, it will be just like a way to make people think about duelbits negatively.

[hopenotlate]

I completely get that it was a player's fault and also I ignore all the all the technological implications needed to manage wallets and player accounts on the casino side but if we/they really want the widest adoption possible they should set up a service or dedicate a person or a small team to solve theses issues ( maybe taking a  wide time frame like once week or once every two weeks or even a month).
Lets be honest cryptocurrencies are not for the average persons, for the housewives, for the workers without computer skills and so on.

Cryptocurrency users must first acquire a basic knowledge of the basic concepts in order to be able to move forward while avoiding the most common mistakes so every crypto business who wants to gain and maintain much traction must facilitate users experience as much as that can.

Furthermore it might be interesting, if possible, to track those 300 dollars, defined as unrecoverable, on the blockchain to see if they remain untouched or if someone then takes them.

[Cointxz]

Furthermore it might be interesting, if possible, to track those 300 dollars, defined as unrecoverable, on the blockchain to see if they remain untouched or if someone then takes them.

I like this suggestion since those money shouldn’t be moved either if the casino claimed that they can’t recover it anymore or else they are using the human error as an excuse to forfeit user funds.

On this case, Just like what @bitinity stated above, there’s no proof or update from the OP that will make this request possible.

I’m not sure the complexity of recovering the funds on the casino side but it will not hurt them if they will follow the suggestion on dedicating a personnel that will recover it since other casino have this support.

[MTNF]

Its been few days but OP seems to be gone already without any update. Although I was disappointed with how duelbits took an action against me months ago, but I'll take a neutral side in this case. So far, OP mentioned a specific site namely Duelbits but I do not see a single proof for the complaint. I do not know if this story is really happening or not but without any proof, it will be just like a way to make people think about duelbits negatively.

I asked them multiple times and they say same thing that they wont recover so i can't do anything else.

Also about this mistake - i use both usdt and usdc, every single website that i use has both bep20 and erc20 for those coins and only duelbits use bep20 but only for usdt so this is how this mistake happened

Obviously i should have been more careful but it is what is is.

But yes u bring good points - stake always recover funds, my friend sent 600$ on shuffle in non-existing coin (bc game token into shuffle) and they were able to recover/credit those funds too

duelbits can't even recover usdc bep20 on erc20

[logfiles]

But yes u bring good points - stake always recover funds, my friend sent 600$ on shuffle in non-existing coin (bc game token into shuffle) and they were able to recover/credit those funds too

duelbits can't even recover usdc bep20 on erc20

Different companies, different polices. I don't know how many such cases I have seen before, mostly with exchanges. Some recover the money, others do it for a fee - usually huge, others never recover the funds at all.

Can you blame them? Absolutely not. We should always be very vigilant when sending funds to a wallet. Make sure you are so alert and sober or else you end up in this kind of rope pulling.

[Peanutswar]

This will considered as a loss already they just offered you a different network for your convenience but committing of execution is part of your negligence already you over look the scenario. Once the transaction is already broadcast on the network you cant do anything by that its crypto not a bank for reversals.

Seems no updated on this thread highly recommended to close.