Duelbits refuse to recover funds sent by deposit on wrong network BEP20 - ERC20

[avp2306]

But yes u bring good points - stake always recover funds, my friend sent 600$ on shuffle in non-existing coin (bc game token into shuffle) and they were able to recover/credit those funds too

duelbits can't even recover usdc bep20 on erc20

Different companies, different polices. I don't know how many such cases I have seen before, mostly with exchanges. Some recover the money, others do it for a fee - usually huge, others never recover the funds at all.

Can you blame them? Absolutely not. We should always be very vigilant when sending funds to a wallet. Make sure you are so alert and sober or else you end up in this kind of rope pulling.

Right, so he cannot really compare the platform to another one since they different policies implemented.

And since he's the one who commit such mistake maybe better think about moving on and do more better verification so that he won't commit same mistake again.

If he don't like the action done by Duelbits then maybe better to go on the casino that can satisfy or maybe even help him when same issues happened again. He cannot really blame Duelbits in this case since he is the one who commit those mistake.

[SmartGold01]

This depends on casino or during deposit you could be asked to choose an option and you went on and choose the other network and when you confirm that you are depositing to ERC20 instead bep20 they auto just direct it to the network you chose, and even though they are same address, but they wouldn't credit it to network as you may have think. What you must know is that casinos are too stringent with their policies regarding to financial mistakes or mismanagement of funds during deposit, so you must learn to recheck your deposits address before proceeding.

[Fivestar4everMVP]

This depends on casino or during deposit you could be asked to choose an option and you went on and choose the other network and when you confirm that you are depositing to ERC20 instead bep20 they auto just direct it to the network you chose, and even though they are same address, but they wouldn't credit it to network as you may have think. What you must know is that casinos are too stringent with their policies regarding to financial mistakes or mismanagement of funds during deposit, so you must learn to recheck your deposits address before proceeding.

You are right with the fact you mentioned, that online casinos are too stringent with their policies and they are always on the look out for gamblers who make this type of mistake and frequently too 😁

Since the erc20 and BEP20 receiving address are exactly the same, what this mean is that both of this networks also share the same private key, if the casino waited to help retrieve the money, it's absolutely possible but unfortunately, they might not.

I've once made a similar mistake while sending money from my wallet to an exchange, I was to send from bep20, but on the exchange, I mistakenly selected erc20 receiving address, I sent the fund before I realized the mistake I had made, I was looking for a way to reach the exchange's customer care but to my amusement, the fund dropped, the deposit turned out successful and was deposited on the exchanges bep20 network, which simply means that both the erc20 and bep20 addresses are the same.

[Cointxz]

This depends on casino or during deposit you could be asked to choose an option and you went on and choose the other network and when you confirm that you are depositing to ERC20 instead bep20 they auto just direct it to the network you chose, and even though they are same address, but they wouldn't credit it to network as you may have think. What you must know is that casinos are too stringent with their policies regarding to financial mistakes or mismanagement of funds during deposit, so you must learn to recheck your deposits address before proceeding.

Yeah this is true since some casino use 3rd party payment processors therefore deposits should be accurate to the network and address they provided and what you choose. Casino that has time limit on the deposit address typically apply this feature.

But for big casino such as Stake that have their own wallet. Wallet address for BEP, ETH and other blockchain that have same address usually received a deposit regardless of what blockchain that you choose within the same wallet selection.

Casino should have a department that fixed this kind of issue since this is not too critical for them to ignore the lost money.

[rat03gopoh]

every single website that i use has both bep20 and erc20 for those coins
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duelbits can't even recover usdc bep20 on erc20

Of course, you can send any token to any EVM-supported depot address. The problem is they don't configure their smart contract to sweep all tokens sent to deposit addresses. If they had to, new contracts would be needed and there would be massive technical changes.

Take a look at your previous mistake, did the refund come from your deposit address or did they take it from their reserves? If your funds remain there, it means they are doing the second option. Duelbit may reserve a certain amount per user for these types of mistakes. If that amount is reached, there are no subsequent refunds.

[iv4n]

duelbits can't even recover usdc bep20 on erc20

I think Duelbits can help, but are they willing to do it? Did you just write to support, or did you send an email? Support can't solve this, I believe most of those agents don't even understand what happened... So be persistent, send a few emails, and look for an admin.

I have made a similar mistake more than once... That was a long time ago, when it was all new. There was a bit of a hassle, but I was lucky and they refunded my money every time.

Good luck!