Romanian casino pays 30 000 000 euros "won" from a glitch

[stompix]

The main source is in Romanian, I checked two English versions but they are worse than google translate so here it goes:

It all happened on Saturday night, when information appeared on the discussion groups that the Fire Blaze Red Wizard game, created by Playtech, had an error and was offering guaranteed winnings to those who bet. Although you could only bet one leu on each hand, all of them were winners!
The bug that appeared in Fire Blaze Red Wizard thus offered bettors winnings on every hand. The information quickly spread among gambling enthusiasts, who stormed the Superbet app and began betting non-stop.In the first phase, after a few hours, Superbet decided to block 7,500 accounts where winnings had been recorded as a result of this error. The other users continued to bet, and win, continuously, until the morning.
Seeing that the error persisted, on the one hand they were happy because they could see the amounts in their betting account growing minute by minute, but on the other hand they began to be more and more convinced that their "work" would not be rewarded.

Surprise, though. Superbet management decided to pay out all these winnings – including the 7,500 users whose accounts were blocked – even though they were obtained due to an error in the game created by Playtech.

The company sent the following message:

"Welcome,

Further investigations into your activity on certain Casino games have been concluded, and your account has been unblocked.

We made the decision to honor all payments on those games, taking into account the history and status that Superbet has in the Romanian gambling industry. We are known as the betting and casino operator that pays out any winnings, regardless of the amounts. As those who accept all bets and any stake on games. And we do not want this to change.

All restrictions on your account have been lifted. Enjoy your winnings! Good luck!”

Remember when everyone here said that casinos are just taking your money when a glitch happens, but never pay up for it?

[noviesol]

Wow, thats really generous of the casino. It also shows how much money a casino makes being able to afford these kind of mistakes.

[Stepstowealth]

It was a personal decision on the side of the casino to honor these payments probably because they are within the position where they can afford to do so and have made and benefited enough from the gamblers in Romania. I'm pretty sure that the company has evaluated their chances of still remaining a credible casino if they refuse to honor such payments even it happened because of a glitch. The company must have considered that they stand to profit more in the future from gamblers honoring and playing games in their casino than refusing to pay gamblers who have won the certain amounts.

The fact that the casino has honored these payments will definitely increase their customer base and it will not belong for the company to recoup the losses that they've made from this glitch whilst keeping the operations running. It will be a different scenario if the company refuses to pay gamblers and then find out most of the gamblers who gambled on their platform no longer want to remain there. That would be a loss to them.

The company is losing the battle to win the war.

[Charles-Tim]

Not giving their customers their money may lead to bad reputation, but what the casino did will earn them trust from their customers

Remember when everyone here said that casinos are just taking your money when a glitch happens, but never pay up for it?

It is because the gambling site is able to afford it. There are some that the glitch can lead to gamblers winning huge amount of money that the gambling site may not be able to afford, but this kind of issue that I know happened on land based casinos, leading to lawsuits.

[Emjay24]

It is only a few casinos that would take this bold step and big decision in the interest of its users. The casino showed it values its integrity and greatly abides by the SLA provided in its T&C. Although they lost good funds but they maintained their reputation and this would earn them the trust of lots of gamblers and would mean indirect marketing for them since every gambler always wants a place he is assured of cashing out anytime he secures wins. It boosts the reputation when gamblers know you are able to pay for any amount of win.

[CryptSafe]

I have always had this thought that when an error occurs in a casino while playing games, who is to blame? Obviously, such an occurrence should not warrant an instant block on a gambler's account or depriving them of their wins because they never envisaged such to happening, and if it happens, they should not be subjected to any kind of punishment or deprived of what is due them because of the casino's mistake.

So far, there have been cases of such events on this platform, with members' accounts being restricted, and they complain of the ill treatment being inflicted on them by casinos and blame them that they took advantage of the errors to make wins rather than complaining to the casinos of their observations. I ask again, on a normal, do the casinos expect anybody who wants to win to tell them that they have issues, if at all the player is observant of it? the same way the casino wants to make money from the players, so is the same way the players want to make money from the casinos, so it is vice versa and it is high time casinos look into this and stop compelling players to such agreement because they do capture it on their terms and conditions of services to hold players to ransome if such an unfortunat e event occurs making them to lose to players.

As for the casino, it is very commendable of them to have revised their decision, and that would make them outstanding in the history of casinos to have been able to give out such an amount for wins on their platform, which was a result of an error on their part. They have set records and this serves as a good example for other casinos to emulate, not to hold players who have no idea what is happening to ransom.

[Ziskinberg]

This casino probably values their reputation a lot. They’re just trying to play it the right way, and it’s also a form of advertisement. Because unlike other casinos that would freeze accounts and take back the winnings after a bug, they actually released it. Their generosity came from their own mistake (or their provider’s), but they took responsibility for it. We don’t really know what their agreement is with the provider, but what matters is the gamblers were satisfied.

This is the best kind of news when it comes to casino glitches, gamblers actually getting rewarded.
After all, it’s not the gamblers’ fault.

[Rashlyowl]

Reputation is everything, that is the philosophy of the message that the casino sends to their users. The mistake came from the casino side & because of that, they don't want their good name that they have built since 2008 to be destroyed just like that, from a mistake they made themselves. They've lost €30,000,000 now. But in the long run, they'll make more than that, it's only a matter of time before they get their money back.

[danherbias07]

My golly! That's something. I bet they will gain more customers after doing this.

If it's just an event, then it's okay. They are going to take back that money after the said promotions. So, for those who are wise enough to run away after claiming their winnings, congratulations to them.
But I bet there are those who will continue playing because of this promotion, and some will stick around to play more even if it ends. It's a win-win situation for that casino, and it will be fast to get their ROI.
Still, this is a good thing to bring back the optimism of those gamblers in online casinos.

[yenerbatmaz]

This casino generated tremendous publicity with this move and subsequently gained tremendous credibility.
If it hadn't disclosed this, no one would have heard of it, and no one would have known what had happened.
I don't think the company lost €30 million. It spent €30 million on significant advertising.
Also, we need to look at it from this perspective: since the casino was able to sacrifice this amount of money, you can imagine how much money it's making, let us figure it out.

[Tipstar]

Wow, thats really generous of the casino. It also shows how much money a casino makes being able to afford these kind of mistakes.

Such glitch are mostly not addressed well in terms and could have brought some lawsuits but casinos surely would have an upperhand on it considering its from a Malta. As I looked for Superbet, they seem to be a huge gambling platform out of Malta with thousands of employee. The compensation money they gave would be a small part of their monthly profits so they can afford it. If it were some smaller casinos, they wouldn't have respected the wins.
It's a rare show of generosity by the casino. The respect for rare or once a time glitches by reputed casinos is not rare but paying everyone who repeatedly misused the glitches that was existent for a long time means either the amount is smaller compared to the profit they are making.

[Gozie51]

Fortunate for the gamblers who were betting then. It is however unfortunate incident for the casino but they know that whatever they spent to keep their reputation will come back to them as their customer base will increase. This casino must have a very robust balance with them because the number is quite high. They just did a bonus giveaway to the lucky ones. However, they should not attempt to be unfair on their house edge to recover loses very fast, that will easily be spotted because eyes will be on them afterwards.

[TopTort777]

Something isnt right in here. Romania does not look like to be a very rich country, and all of a sudden its casino makes such a generous move. Even paid to blocked accounts? Wasnt Romania a country where illegal schemes or scam were popular? For me this story looks more like a money laundering scheme, then generous casino. Made thousands accounts, withdrew money, told everyone that it was a glitch. Would not be a miracle if that casino has or had tax debts, but now announced bankruptcy.

[YOSHIE]

Romanian casino pays 30 000 000 euros "won" from a glitch

That means the Superbet casino technical system does not work well, more than 30,000,000 euros are transferred to the user account in one hour, it is like a flash flood that cannot be weir, home, The land building, the bridge in the broom runs out without remaining, such cases are very rare in the casino, this is really the most ridiculous technical error system I have ever read while getting to know the gambling industry.

Stupid again the money was also transferred to an account that had been blocked 7,500 accounts also earned money, they rushed to withdraw the money made into real money, the superbet had mentioned.

Because it is clear to everyone that it is a technical error, and not luck.

The big disaster for superbet casinos, of course users take advantage of this opportunity, I read there in the morning they take advantage of the technical system errors that occur in the Superbet Casino, maybe we are here if there are things like that also do the same thing as superbet users.

[coin-investor]

Remember when everyone here said that casinos are just taking your money when a glitch happens, but never pay up for it?

There are casinos that want and are dedicated to protecting their reputation, and Superbet of Romania is one of them. They believe that paying their players will earn goodwill, and they do not want to be criticized for taking advantage of a glitch.
Only a casino with years of building its reputation can do this.

Casinos sustain their business through trust and reputation; they can earn that money coming from the rewards they've given through glitches if they continue to operate with the trust of their players.

"We made the decision to honor all payments on those games, taking into account the history and status that Superbet has in the Romanian gambling industry. We are known as the betting and casino operator that pays out any winnings, regardless of the amounts. As those who accept all bets and any stake on games. And we do not want this to change."

[rdluffy]

Superbet is a large company, and it probably analyzed that it would be more worthwhile to honor the losses caused by the bug than to deny it and have immense negative publicity against the company and perhaps even have to deal with some lawyers
30 million euros, I was very surprised by that amount 

However, to be honest here, when there is a bug in a company, I don't think it's cool to take advantage of it to make money

But now the publicity has become positive for the company

[CryptSafe]

Superbet is a large company, and it probably analyzed that it would be more worthwhile to honor the losses caused by the bug than to deny it and have immense negative publicity against the company and perhaps even have to deal with some lawyers
30 million euros, I was very surprised by that amount 

That was even a smart move by the casino. With this gesture, they have exhibited, they have succeeded in gaining the trust of the general crypto gambling community, and I believe the traffic to their platform will increase in the coming days for what they have done. It is rare to see a casino admit to this error and give players their win without any query.

[stompix]

Something isnt right in here. Romania does not look like to be a very rich country, and all of a sudden its casino makes such a generous move. Even paid to blocked accounts? Wasnt Romania a country where illegal schemes or scam were popular?

Hearing a Russian saying that Romania is poor and corrupt and full of illegal schemes is just hilarious. Seriously?
I know they are the worst in the EU, but still, compared to Russia? It's still like we're talking about Japan vs Somalia.

Stupid again the money was also transferred to an account that had been blocked 7,500 accounts also earned money, they rushed to withdraw the money made into real money, the superbet had mentioned.

Read the news again, read it twice and then think for a second, why is it hard to understand two lines of text?
Superbet users abused the glitch, Superbet blocked 7500 accounts, then decided to pay them their earnings despite the glitch.
Was it that hard?

The compensation money they gave would be a small part of their monthly profits so they can afford it.

Highly unlikely, that would make their profits what, ~100 millions a month, 1.5 half billion a year?
Their actual revenue (not profit) in Romania was 120 million euros for 2024, and their profit was 12 million euros.

[rdluffy]

Highly unlikely, that would make their profits what, ~100 millions a month, 1.5 half billion a year?
Their actual revenue (not profit) in Romania was 120 million euros for 2024, and their profit was 12 million euros.

So, almost three years of profits paid out for a mistake that they could have simply denied, claimed was a mistake, and not paid the users 
And they wouldn't have been wrong
I'm really surprised, to be honest. 30 million euros is a very large amount
I don't think practically any company would bear such a large loss like that

Is there any insurance against mistakes on the part of bookmakers with insurance companies?

[Agbamoni]

Why do I feel it is a deliberate action done by the casino. I think this is a form of promotion to earn the trust of users. Casino's can go any length to advertise themselves even if it is to lose money. Basically, reputable casino's spend so much money in endorsement and advertisement. But 30 000 000 euros is quite a huge amount to pay users for free.

Well, it it was for promotion it worked, everyone over there will trust the casino no matter the circumstances.