Romanian casino pays 30 000 000 euros "won" from a glitch

[₿itcoin]

The main source is in Romanian, I checked two English versions but they are worse than google translate so here it goes:
Remember when everyone here said that casinos are just taking your money when a glitch happens, but never pay up for it?

I read the Romanian report, it seems that for a short period of time Superbet's Playtech slot machine Fire Blaze: Red Wizard was giving winning on almost every spin, it was kinda a bug i think. From what I understand, about 7500 accounts got some kind of handsome winnings and the total hit was between 30 and 31 million euros. Although Superbet initially blocked those accounts, later considering the reputation and customer trust, they decided to honor the payments and unblock those accounts. The most interesting thing is that the game provider Playtech did not claim that there was a software error, but they contradicted and said that there was no error in their software.

So it is clear that raputable casinos usually try to recover glitch wins, but sometimes gamblers decide to bear the losses to avoid legal problems and a PR disaster. Ha ha it was indeed an extraordinary payday for those gamblers

[TopTort777]

But 30 million euros that is too big an amount even for the bigger casino then how they can survive with that kind of loss?

Possibly their loss is not as big as it might look. Casino has noticed glitch and ban some accounts. Glitch continued to work "until the morning". I am no so sure that Romanian online gambling community is so big, that they have managed to spread news about that glitch widely. Moreover, I think that those who have found that glitch did not share that info at all and stayed silent. I suppose, that amount of accounts created that used glitch wasnt as much as we think. Among 7500 banned accounts, it could be that 7000 belong to casino owners They only say that they have paid 30 million euros to glitch users, when it could be that bigger part of this amount was withdrawn to casino owners pocket, and a tiny amount to real glitch users.

Yes there was a glitch and money were distributed, but that is an expensive promotion, not a loss for a casino.

[davis196]

Remember when everyone here said that casinos are just taking your money when a glitch happens, but never pay up for it?

This is a great PR move made by a big casino. Casinos would always be profitable in the long run, but if a casino tries to play games on his customers, by blocking accounts and freezing withdrawals, the customers would simply run away and choose another casino. This particular casino showed that it values its customers and had proven its legitimacy. This is how your keep a loyal customer base in the long run(and this can also help you get new customers).
The small crypto casinos probably would never pay out the profits made by a game glitch, mostly because of low bankroll, but many crypto casino owners could learn a lesson from this Romanian casino.

[Dr.Bitcoin_Strange]

It’s a strategy I guess ( the payout) .. Yeah they lose some money but they gain more customers  although not alll of them.. Yet, some of it(funds) will actually comeback to the casino , some gamblers will also start using the casino aswell so they didn’t completely lose it all..
They might create something that would keep most of the gamblers engaged and make them  want to stay just to  keep gambling on the particular casino since they have the funds to gamble at that moment.

It's actually true that many of these thousands of circumstances winners are going to be using the casino because of this situation that has given them the privilege to win so much. I also assume that if the winners had won  more than that amount, the casino wouldn't have been able to pay off cuz they will either lose more than the amount that they can not afford to have lose because it might cause them to go bankrupt. So, it's a strategy like you said.

[NeuroticFish]

Way to expensive as a commercial stunt in my opinion.

Depending on how they play their cards, it may or may not be too expensive.

- their books are cooked so badly it's better to pay out rather than letting someone sniff in

This is also an interesting idea, although I'd hope that such shenanigans are no longer possible in a EU company.
But yeah, never say never...

[uneng]

Remember when everyone here said that casinos are just taking your money when a glitch happens, but never pay up for it?

It's possibly a matter of 'cost and benefit'. The house loses on short run, but aiming long term profits. With that in mind, they must have concluded it's more profitable to accept the current loss, paying the prizes to gamblers, with the assurance they will keep coming back for further gambling sessions. At some point, the profit paid to gamblers will return as profit to the house.

On the other hand, if they had banned all those gamblers, their userbase would have decreased considerably, what wouldn't be interesting for business from this event on thinking on long term returns for the casino. I guess if it was a minor issue, with just few gamblers having abused the glitch, the casino wouldn't have adopted the same stance towards the situation.

[TopTort777]

On the other hand, if they had banned all those gamblers, their userbase would have decreased considerably, what wouldn't be interesting for business from this event on thinking on long term returns for the casino. I guess if it was a minor issue, with just few gamblers having abused the glitch, the casino wouldn't have adopted the same stance towards the situation.

I dont think that those banned accounts were really new accounts. They could be accounts created by existing users who used multiwindow method of gambling or one user that has been operating on several devices. If casino would care for userbase, they could have asked for KYC. At least that would be fair. One user, one reward.

I still dont believe that casino paid 30 millions just like that. On Saturday users used glitch, on Sunday casino distribute 30 millions. Such quick decision taking for such a huge amount - that does not look real to me.

[7juju]

The casino just want to be generous to their customers or will I say they just sacrificed this amount to be as bonus to their customers, because I don't see anything stopping the casino from withholding those winnings when it was obvious that there was a glitch. Not all casinos will be able to this and lose that huge amount of money to pay for winnings they knew were not won fairly. The casino really did well for their customers.

[Dr.Bitcoin_Strange]

The casino just want to be generous to their customers or will I say they just sacrificed this amount to be as bonus to their customers, because I don't see anything stopping the casino from withholding those winnings when it was obvious that there was a glitch. Not all casinos will be able to this and lose that huge amount of money to pay for winnings they knew were not won fairly. The casino really did well for their customers.

From the OP, the casino actually closed down some accounts and didn't allow them to withdraw but later agreed to pay off everyone's winning, for freezing those accounts, they actually didn't want to pay those customers because if not for the bug on that games, the winning would not have come so easily to them like that.
So before they finally agreed to pay them all, I think something actually lead to it, and I am thinking that probably the game owners agreed to take part in sharing the lose.

[shield132]

The main source is in Romanian, I checked two English versions but they are worse than google translate so here it goes:

It all happened on Saturday night, when information appeared on the discussion groups that the Fire Blaze Red Wizard game, created by Playtech, had an error and was offering guaranteed winnings to those who bet. Although you could only bet one leu on each hand, all of them were winners!
The bug that appeared in Fire Blaze Red Wizard thus offered bettors winnings on every hand. The information quickly spread among gambling enthusiasts, who stormed the Superbet app and began betting non-stop.In the first phase, after a few hours, Superbet decided to block 7,500 accounts where winnings had been recorded as a result of this error. The other users continued to bet, and win, continuously, until the morning.
Seeing that the error persisted, on the one hand they were happy because they could see the amounts in their betting account growing minute by minute, but on the other hand they began to be more and more convinced that their "work" would not be rewarded.

Surprise, though. Superbet management decided to pay out all these winnings – including the 7,500 users whose accounts were blocked – even though they were obtained due to an error in the game created by Playtech.

The company sent the following message:

"Welcome,

Further investigations into your activity on certain Casino games have been concluded, and your account has been unblocked.

We made the decision to honor all payments on those games, taking into account the history and status that Superbet has in the Romanian gambling industry. We are known as the betting and casino operator that pays out any winnings, regardless of the amounts. As those who accept all bets and any stake on games. And we do not want this to change.

All restrictions on your account have been lifted. Enjoy your winnings! Good luck!”

Remember when everyone here said that casinos are just taking your money when a glitch happens, but never pay up for it?

Wow, this is an amazing and such a decision should be appreciated, which I'm sure it will be and much more gamblers will join this casino after this news. It doesn't happen in my country. A few years ago, someone won a lot of money in a local casino that's number one in the local market but the casino didn't pay him and they even tried to get money out of him. The casino said that it was a bug on their website and that's how the user won a huge jackpot but they don't say that it's a bug when you lose money, so I find it extremely unfair and that's why I appreciate Superbet's decision even more.

[Cointxz]

Wow, this is an amazing and such a decision should be appreciated, which I'm sure it will be and much more gamblers will join this casino after this news. It doesn't happen in my country. A few years ago, someone won a lot of money in a local casino that's number one in the local market but the casino didn't pay him and they even tried to get money out of him. The casino said that it was a bug on their website and that's how the user won a huge jackpot but they don't say that it's a bug when you lose money, so I find it extremely unfair and that's why I appreciate Superbet's decision even more.

Due to the huge figure involved while the cause is the bug on the game, I believe no sane casino owner will allowed to pay players that intentionally use the bug to get some profit which bring more speculation about the real reason behind this bold move.

At first I thought that this is just a marketing scheme but viewing it more carefully I believe @stompix speculation has a lot of merit.

They can use those 30M Eur for a much better marketing promotion if their goal is to become well known more.

[SmartGold01]

Remember when everyone here said that casinos are just taking your money when a glitch happens, but never pay up for it?

And you think this is free right?
To me I still perceived evil on their decision to allow everyone enjoyed their winning or even permits them to make withdrawal. Of course they have usually have target and this is more like a trap and a way to attract more people into that gambling site. But guess what? The reverse case could be the worst because they wouldn't mind adjusting their system to recover all those winning amounts within the next 5 to 6 months and people wouldn't know their secret or intentions for doing that.

[DubemIfedigbo001]

Why do I feel it is a deliberate action done by the casino. I think this is a form of promotion to earn the trust of users. Casino's can go any length to advertise themselves even if it is to lose money. Basically, reputable casino's spend so much money in endorsement and advertisement. But 30 000 000 euros is quite a huge amount to pay users for free.

Well, it it was for promotion it worked, everyone over there will trust the casino no matter the circumstances.

The promotion is surely a good one and it helped the casino seal it's integrity and love for it even in the hearts of those who were only interested in exploiting it. The story would fly around of the generous casino who have enough funds to pay whatever is won. It's a good marketing strategy and one that would definitely convert for them sooner than they expected because all the clients that exploited and were payed without troubles with definitely be back with their friends to patronize the casino once more and may be visiting more often.

[stompix]

Remember when everyone here said that casinos are just taking your money when a glitch happens, but never pay up for it?

And you think this is free right?

Yes, it's free.
People called each other and started playing and winning, getting free money that should;t have been theirs, the definition of free.

To me I still perceived evil on their decision to allow everyone enjoyed their winning or even permits them to make withdrawal.

So if I bake cookies and give them for free to my neighbours, it's evil because I'm causing them diabetes?
I have a feeling you and others are perceiving this as evil because you didn't have the opportunity to win this free money, nothing else.

A casino paid 30 million out of their pocket for a glitch and some still can't stop trying to dig for something negative while they are happy and post 100 times how they get $10 bonus on some casino.

[hedgeh0g]

Why do I feel it is a deliberate action done by the casino. I think this is a form of promotion to earn the trust of users. Casino's can go any length to advertise themselves even if it is to lose money. Basically, reputable casino's spend so much money in endorsement and advertisement. But 30 000 000 euros is quite a huge amount to pay users for free.

Well, it it was for promotion it worked, everyone over there will trust the casino no matter the circumstances.

The promotion is surely a good one and it helped the casino seal it's integrity and love for it even in the hearts of those who were only interested in exploiting it. The story would fly around of the generous casino who have enough funds to pay whatever is won. It's a good marketing strategy and one that would definitely convert for them sooner than they expected because all the clients that exploited and were payed without troubles with definitely be back with their friends to patronize the casino once more and may be visiting more often.

Besides the fact that old players who played there have also paused their gaming, this kind of news could trigger them to start playing again. Of course, news about some famous person winning a huge jackpot and then spreading it all over the news, or cold calls from offices to old clients who stopped playing could be cheaper. This Romanian casino might not be very profitable at first, but I think they'll be fine in the long run, as there are too many players in the world today who simply dream of getting rich quick at casinos without much effort.

[blomen]

this is exactly what a casino should do. there should be a mutual agreement and trust involved. in the opposite scenario, no casino will refund any user error (betting on the wrong game, user-caused error, etc.), nor should they. because when money is involved, everyone must be responsible for matters that concern them.

since this increases the trust in the casino and also promotes it in a very positive way, the casino paying out the money will be to its own advantage in the long run. this is a win-win situation for everyone.

[acroman08]

Remember when everyone here said that casinos are just taking your money when a glitch happens, but never pay up for it?

I still believe this. While it is extremely generous for them to pay the winning despite those winnings coming from a glitch that was abused, I'm certain, 99.9% of casinos operating right now will not pay those winnings. In fact, they might not only not pay the winnings, but they might even confiscate the deposits/funds from those accounts because the gamblers abused a glitch.

[len01]

I believe the casino made a very wise decision in order to protect its business reputation. In the long run, the casino will remain popular and be known as a generous establishment.

In that incident, I’m sure the casino wasn’t too worried, even if it suffered a €30m loss, because it would likely only take 1–2 years to recover. Once a casino builds such a strong reputation, many gamblers will come without hesitation.

This is actually a smart long term strategy for the casino’s future.

[skarais]

The most reasonable thing I can think of about this case is that the casino wanted to take responsibility for its own mistakes instead of ruining its reputation by simply not wanting to pay out any winnings. Of course this is done after they think about the long-term prospects, but this kind of thing will not be considered by casinos whose potential returns are very low.

I never imagined a casino would pay out all winnings due to their own mistakes, but now this is proof that there are still casinos willing to take responsibility. In the near future, I believe the casino will recover its loss, as its reputation indirectly more trustworthy.

[Su-asa]

For the casino to pay such huge amount of gamblers (even with huge winning amounts) shows that the casino is reliable. This is another phrase to make more money through this generous did which they didn't hold gamblers money. However, gamblers will increase the amount they bet because they might think such glitch might happen again the the future but truth be told that this incident might not repeat it self anymore. And even if it does, might take long to happen.