[RESOLVED] BC.GAME is a scam casino. Take your money elsewhere ASAP

[holydarkness]

[images]

If you need anything else I'll happily provide it to you
May you enjoy your weekend, take care

OP, mind to re-upload to talkimg? imgbb always makes it interestingly hard for me to access images hosted by them, and at times like today, they make it beyond impossible. Kindly reupload to talkimg [it's an image hosting made by prominent member of this forum, for this forum], I'll look into them later and will reach my contact again by tomorrow [Monday].

I'm off to update my list, it's waaayyy overdue.

[ginuball1]

[images]

If you need anything else I'll happily provide it to you
May you enjoy your weekend, take care

OP, mind to re-upload to talkimg? imgbb always makes it interestingly hard for me to access images hosted by them, and at times like today, they make it beyond impossible. Kindly reupload to talkimg [it's an image hosting made by prominent member of this forum, for this forum], I'll look into them later and will reach my contact again by tomorrow [Monday].

I'm off to update my list, it's waaayyy overdue.

Of course, no worries.

https://talkimg.com/image/UQBkvg - 2nd deposit bonus
https://talkimg.com/image/UQBviI - list of emails
https://talkimg.com/image/UQBfwd - sample of one of email - they are all the same with different codes


https://talkimg.com/image/UQB3CH - this is today's update from bc.game. Needless to say I have never owned nor created any other account but my own.
Guess everyday is a good opportunity for me to violate ToS in a different way   Not looking good guys... not looking good.

Despite a nearly 3 month dispute with BC.Game, I still received 8 emails between July and September offering “no deposit” bonuses from $50 to $250. These were tailored to my account history and promised “100% free, no deposit required.”

https://i.ibb.co/zTPwyVHW/IMG-8163.jpg https://i.ibb.co/r23gqsdg/IMG-8164.jpg

In OP’s case, he cleared rollover, requested withdrawal, and BC.Game locked his account for “bonus abuse” under a vague clause giving them final authority. They keep the losing sessions but void the winning ones.

If “bonus abuse” means the bonus was too high compared to deposits, BC.Game knew that before sending the offer. Retroactive punishment is predatory.

Absent any evidence of misconduct in actual gameplay, OP is entitled to payout. Locking an account over 100 USDT after sending targeted promos is not legitimate. It appears these offers function as bait, not real promotions, if BC.Game can unilaterally cancel them.

Thank you for putting all of this story into better words.

I'll also take the opportunity to mention the fact that they know beforehand the type of customer they're dealing with and their deposit habits, in fact what you have been offered by them is exponentially higher then the bonuses I've received (from 7 to 20 usd in value) simply because you must have been to them a better client deposit-wise.

[holydarkness]

[images]

If you need anything else I'll happily provide it to you
May you enjoy your weekend, take care

OP, mind to re-upload to talkimg? imgbb always makes it interestingly hard for me to access images hosted by them, and at times like today, they make it beyond impossible. Kindly reupload to talkimg [it's an image hosting made by prominent member of this forum, for this forum], I'll look into them later and will reach my contact again by tomorrow [Monday].

I'm off to update my list, it's waaayyy overdue.

Of course, no worries.

[images]

this is today's update from bc.game. Needless to say I have never owned nor created any other account but my own.
Guess everyday is a good opportunity for me to violate ToS in a different way  Not looking good guys... not looking good.

Thank you, I can see them now.

I see that you receive the promo code weekly. Umm, were there a trigger before this? I am not accusing you of exploiting things here, just trying to understand better from your side, of how you suddenly got a weekly emails. You subscribed to something? Deposited? Lose big? Anything?

[ginuball1]

Thank you, I can see them now.

I see that you receive the promo code weekly. Umm, were there a trigger before this? I am not accusing you of exploiting things here, just trying to understand better from your side, of how you suddenly got a weekly emails. You subscribed to something? Deposited? Lose big? Anything?

I understand man, no worries, I appreciate it. I didn't do anything at all. I didn't even remember I had an account at this casino to begin with.

[ptaylor78]

Despite a nearly 3 month dispute with BC.Game, I still received 8 emails between July and September offering “no deposit” bonuses from $50 to $250. These were tailored to my account history and promised “100% free, no deposit required.”



In OP’s case, he cleared rollover, requested withdrawal, and BC.Game locked his account for “bonus abuse” under a vague clause giving them final authority. They keep the losing sessions but void the winning ones.

If “bonus abuse” means the bonus was too high compared to deposits, BC.Game knew that before sending the offer. Retroactive punishment is predatory.

Absent any evidence of misconduct in actual gameplay, OP is entitled to payout. Locking an account over 100 USDT after sending targeted promos is not legitimate. It appears these offers function as bait, not real promotions, if BC.Game can unilaterally cancel them.

Thank you for putting all of this story into better words.

I'll also take the opportunity to mention the fact that they know beforehand the type of customer they're dealing with and their deposit habits, in fact what you have been offered by them is exponentially higher then the bonuses I've received (from 7 to 20 usd in value) simply because you must have been to them a better client deposit-wise.

There’s no point trying to make sense of BC.Game's explanations. They are dishonest. If your account of what happened is accurate, you are owed 100 USDT. Hard to believe such a small amount is even in dispute. I’ve played at small, no-name casinos that offered a "no deposit" $200 free chip (upon sign up) with tough rollover requirements, and even those paid as promised. With BC.Game, there’s always problems.

Be patient. Holy Darkness is your only real chance of getting the 100 USDT or a proper explanation for why it’s withheld. Their support team is useless. They will lie or ignore you until the ball drops in Times Square ringing in 2026. Not surprising that page 1 of “Scam Accusations” on Bitcointalk shows 36 topics and 9 topics pertain to BC.Game. That 25% is no coincidence.

[holydarkness]

Thank you, I can see them now.

I see that you receive the promo code weekly. Umm, were there a trigger before this? I am not accusing you of exploiting things here, just trying to understand better from your side, of how you suddenly got a weekly emails. You subscribed to something? Deposited? Lose big? Anything?

I understand man, no worries, I appreciate it. I didn't do anything at all. I didn't even remember I had an account at this casino to begin with.

Ok, so... if I may give a context, basically their suspicion raise from a finding of eleven bonus emails to your account despite only one deposit made in April. And they're further curious with the fact that at least four were issued, one weekly. I guess it shouldn't happen to someone who only deposited once, back in April, and never more. Hence my above-quoted inquiry.

With your also-above-quoted explanation [well, actually I've appealed to this from far before we discuss above matter], I ask for their reconsideration, that it might be a glitch in their bonus department or email department or whichever department sending those email. They agree to re-review your case. They sent me an instruction for you to do, but I am not sure if it should be public or private, so I'll shoot the exact instruction, verbatim, by PM, just to be safe.

Please send them to recovery@bcgame.com. My contact didn't set a specific subject for the email, so I'll set for you both. Please write "Eleven Bonus Emails Review" as the subject. I'll convey to my contact that the email will be sent under that subject.

[ptaylor78]

The burden should never fall on a player to decide whether BC.Game’s marketing is genuine or a mistake. If player receives emails saying “We’ve missed you at BC.Game, and we’ve got something exciting to welcome you back,” the only reasonable assumption is that it is a real offer tied to your account.

BC.Game’s own explanation shows the flaw. They claim suspicion arose because OP received eleven bonus emails despite only one deposit in April, with some sent weekly. That is not a player issue. If their marketing system sends repeated offers to someone they think should not be eligible, the failure is on BC.Game, not the player.

Clause 15.1 of their ToS only highlights the problem. “Set up incorrectly” and “bonus abuse” are undefined, and the phrase “solely determined by BC.Game” gives them unilateral power to void any bonus after the fact. That makes their promotions illusory.

What makes this worse is the shifting explanations. First OP was accused of bonus abuse. Then it was multi-accounting. Now it is too many offers for too few deposits. At some point these are not miscommunications between departments. They are conflicting stories used to avoid paying.

The fact that OP needs an intermediary to even get the case re-reviewed shows how little transparency players get directly. That is a serious red flag about how BC.Game operates and handles disputes.

If McDonald’s sends a customer weekly coupons for a free Big Mac even though customer has not dined there in a year, it is not proper for them to refuse customer the hamburger when customer finally shows up with the coupon. The same logic applies here. Players cannot be punished for acting on the offers that BC.Game itself sent them.

[ginuball1]

Ok, so... if I may give a context, basically their suspicion raise from a finding of eleven bonus emails to your account despite only one deposit made in April. And they're further curious with the fact that at least four were issued, one weekly. I guess it shouldn't happen to someone who only deposited once, back in April, and never more. Hence my above-quoted inquiry.

With your also-above-quoted explanation [well, actually I've appealed to this from far before we discuss above matter], I ask for their reconsideration, that it might be a glitch in their bonus department or email department or whichever department sending those email. They agree to re-review your case. They sent me an instruction for you to do, but I am not sure if it should be public or private, so I'll shoot the exact instruction, verbatim, by PM, just to be safe.

Please send them to recovery@bcgame.com. My contact didn't set a specific subject for the email, so I'll set for you both. Please write "Eleven Bonus Emails Review" as the subject. I'll convey to my contact that the email will be sent under that subject.

I've done all as per request.

Thank you for your help.

Clause 15.1 of their ToS only highlights the problem. “Set up incorrectly” and “bonus abuse” are undefined, and the phrase “solely determined by BC.Game” gives them unilateral power to void any bonus after the fact. That makes their promotions illusory.

What makes this worse is the shifting explanations. First OP was accused of bonus abuse. Then it was multi-accounting. Now it is too many offers for too few deposits. At some point these are not miscommunications between departments. They are conflicting stories used to avoid paying.

Exactly. I want to believe that they locked me out in good faith, maybe after many abuses actually happened. Typically I'm more on the lurking side of the internet, for me to make a post in a forum means they have done me really dirty and I wouldn't have bothered if I was wrong, even in the slightest. To be punished for no reason feels really awful.

At the end of the day we are talking about 100 USDT, for a casino, like come on...

[holydarkness]

Ok, so... if I may give a context, basically their suspicion raise from a finding of eleven bonus emails to your account despite only one deposit made in April. And they're further curious with the fact that at least four were issued, one weekly. I guess it shouldn't happen to someone who only deposited once, back in April, and never more. Hence my above-quoted inquiry.

With your also-above-quoted explanation [well, actually I've appealed to this from far before we discuss above matter], I ask for their reconsideration, that it might be a glitch in their bonus department or email department or whichever department sending those email. They agree to re-review your case. They sent me an instruction for you to do, but I am not sure if it should be public or private, so I'll shoot the exact instruction, verbatim, by PM, just to be safe.

Please send them to recovery@bcgame.com. My contact didn't set a specific subject for the email, so I'll set for you both. Please write "Eleven Bonus Emails Review" as the subject. I'll convey to my contact that the email will be sent under that subject.

I've done all as per request.

Thank you for your help.

I've got your email and nudged my contact to look specifically for that email subject from that email address. Please wait a little, they might need some time to conduct whatever they tried to find out. Of which, I believe, involves cross-department with Risk and --quite likely-- Promo division.

[ginuball1]

I've got your email and nudged my contact to look specifically for that email subject from that email address. Please wait a little, they might need some time to conduct whatever they tried to find out. Of which, I believe, involves cross-department with Risk and --quite likely-- Promo division.

Hi holydarkness, hope you're doing well. There's some updates on the case. Bc.game asked me to complete KYC verification which I did and then asked me again for the video proof which I sent again. Now I suppose we wait (?). If by any chance you could let your contact know that I've done everything as per request and am now waiting on them I would appreciate it a lot.

Once again thanks for your help

[holydarkness]

I've got your email and nudged my contact to look specifically for that email subject from that email address. Please wait a little, they might need some time to conduct whatever they tried to find out. Of which, I believe, involves cross-department with Risk and --quite likely-- Promo division.

Hi holydarkness, hope you're doing well. There's some updates on the case. Bc.game asked me to complete KYC verification which I did and then asked me again for the video proof which I sent again. Now I suppose we wait (?). If by any chance you could let your contact know that I've done everything as per request and am now waiting on them I would appreciate it a lot.

Once again thanks for your help

Umm... sure, I can try and see if my contact can expedite your case by pinpoin-ing into your matter. I am sorry if this info already provided before, but I do take my words when I said I don't commit personal details into my mind, so... if you've previously PMed me with your email address or perhaps shared it  here, it's not in my mind, and I am currently a tad bit swamped. So... mind to re-send that info?

Might be wise to also send me the subject of the email, as it'll help narrowing down.

[ginuball1]

Umm... sure, I can try and see if my contact can expedite your case by pinpoin-ing into your matter. I am sorry if this info already provided before, but I do take my words when I said I don't commit personal details into my mind, so... if you've previously PMed me with your email address or perhaps shared it  here, it's not in my mind, and I am currently a tad bit swamped. So... mind to re-send that info?

Might be wise to also send me the subject of the email, as it'll help narrowing down.

Hi Holydarkness, thank you for your help, I'll proceed to PM you all the infos, it's been over a week since I sent bc.game the proof they requested me yet I got no answer whatsoever.

[holydarkness]

Umm... sure, I can try and see if my contact can expedite your case by pinpoin-ing into your matter. I am sorry if this info already provided before, but I do take my words when I said I don't commit personal details into my mind, so... if you've previously PMed me with your email address or perhaps shared it  here, it's not in my mind, and I am currently a tad bit swamped. So... mind to re-send that info?

Might be wise to also send me the subject of the email, as it'll help narrowing down.

Hi Holydarkness, thank you for your help, I'll proceed to PM you all the infos, it's been over a week since I sent bc.game the proof they requested me yet I got no answer whatsoever.

I confirm that I've receive the PM, I'll nudge my contact with the provided info and get them to check. And umm... if I may lightly brush what's written in your PM here, it might be wise to not sending them any further email? I think it'll just stack and push your "number" down the queue.

[ginuball1]

I confirm that I've receive the PM, I'll nudge my contact with the provided info and get them to check. And umm... if I may lightly brush what's written in your PM here, it might be wise to not sending them any further email? I think it'll just stack and push your "number" down the queue.

Update from bc.game:

"Hello there,
Thank you for contacting BC.GAME Support.
After careful review, we found that the information you submitted is incomplete/incorrect. As a result, your request cannot be processed and has been closed."

Yikes. Of course there's no further explanation. I have requested it but my hopes are very low. Their excuse would probably be that the emails are less than 11 which is true, but:

A) I didn't redeem all the bonuses that were assigned to my account
B) I showed them the exact email that granted me the winning bonus thus validating its existence.

Nonetheless the scarce if no information on their side is a constant in this equation.

[holydarkness]

I confirm that I've receive the PM, I'll nudge my contact with the provided info and get them to check. And umm... if I may lightly brush what's written in your PM here, it might be wise to not sending them any further email? I think it'll just stack and push your "number" down the queue.

Update from bc.game:

"Hello there,
Thank you for contacting BC.GAME Support.
After careful review, we found that the information you submitted is incomplete/incorrect. As a result, your request cannot be processed and has been closed."

Yikes. Of course there's no further explanation. I have requested it but my hopes are very low. Their excuse would probably be that the emails are less than 11 which is true, but:

A) I didn't redeem all the bonuses that were assigned to my account
B) I showed them the exact email that granted me the winning bonus thus validating its existence.

Nonetheless the scarce if no information on their side is a constant in this equation.

Huh? Umm, have you tried to log-in into your account? I thought your lack of response was due to you don't bother to update us, and I was about to inquire to close it on last weekend [if I didn't waste them all lying in bed], because last update from my contact was that your account was successfully restored and access should be given back to you.

Mind to check?

[ginuball1]

Huh? Umm, have you tried to log-in into your account? I thought your lack of response was due to you don't bother to update us, and I was about to inquire to close it on last weekend [if I didn't waste them all lying in bed], because last update from my contact was that your account was successfully restored and access should be given back to you.

Mind to check?

My account is indeed restored and I see my 100 UST on the balance!!! Now I will try to withdraw this money. I'll wait for me to see my money on binance before celebrating tho =)

By the way after I sent them the video (for the third time) they replied saying data was incorrect/incomplete, only reason I waited to update here was to respectfully wait for the week to start since you mentioned you aren't working on week-ends.

Anyways as always thank you so much for your help, hopefully the withdrawal gets processed smoothly and we can finally close this case. Will keep you posted

Edit- The withdrawal has been processed correctly. Holydarkness MVP. Thank you so much man

[holydarkness]

[...]
Edit- The withdrawal has been processed correctly. Holydarkness MVP. Thank you so much man

Glad to read this. Mind to finalize this thread by marking it as resolved [through editing the opening post's title and add word "resolved" or similar, ] and lock it after [the button is at bottom left of the page]? I'll mark it as resolved on my list when I have the chance to update it.