Freewallet.org again scammed

[brak0del]

Like on reddit and other platform and social - a lot of people ask for support. I have this problem too. Frewallet scammed my balance.
From 2017 April I have registered wallet in Freewallet.org, and holded there my ZCASH coins. Some times I had checked wallet balance - wallet worked. In 2023 I tried to connect and got an error. FB authentication no more worked. After I contacted to support and asked to just enable email login to this account (email was written in FB wallet for notification). And FB and email managed by me - so I dont see any problem for just enabling email and transfer my balance if it needed. But support ask to register new account by email, and now I few days stray to register. Registration not working for me, I text my email and pass to form, push register button, and nothing, or from 5th time CAPTCHA appear, but after pass captcha still nothing. I thing the banned my email from registration, because I tried with another one - not from first time, but maybe after half hour - I registered new email, and received  verification email. I registered new acc by phone and passed verification, sent my ID and selfie, all information about my balance, about transactions and hashes. Did and sent screenshots from bittrex web, from FB acc etc. But support again asks about new email acc registration. So each time we have new requests for new steps, when I think that my given information is enough.

[JeromeTash]

In this present day and time, why were you still using freewallet even when you knew that they have been scamming users and have a lot of people complaining about them? Their reputation is pretty bad in this forum, and I don't think they care about it at all.

What is FB? I am trying to understand your situation, but your explanation doesn't seem clear. Care to share the screenshots? Or follow this scam reporting format?

Code:

[b][color=black]What happened: [/color][/b]

[b][color=black]Scammers Profile Link: [/color][/b]

[b][color=black]Reference Link: [/color][/b]
[b][color=black]Amount Scammed: [/color][/b]
[b][color=black]Payment Method: [/color][/b]
[b][color=black]Proof of Payment: [/color][/b]
[b][color=black]PM/Chat Logs: [/color][/b]
[b][color=black]Additional Notes: [/color][/b]

[SFR10]

So each time we have new requests for new steps, when I think that my given information is enough.

They're well known for making excuses to prevent users from accessing their so-called wallets ^{[many users have given up after a few years of going back and forth with their fake support (you can search for their name on this board)]}.
^{- Unfortunately, I don't think you'll be seeing those funds again, but the following thread and some of the responses might come in handy: Petition to investigate Freewallet org scam}

[robelneo]

I registered new acc by phone and passed verification, sent my ID and selfie, all information about my balance, about transactions and hashes. Did and sent screenshots from bittrex web, from FB acc etc. But support again asks about new email acc registration. So each time we have new requests for new steps, when I think that my given information is enough.

You're just wasting your time; they are just making a fool of you. Whatever you do, if you send screenshots of deposits and KYC, they will not give your funds back. They never do that for all their complainants, and they are not going to change now.
I have wished and hoped that Freewallet will not have another victim because there are so many scam reports scattered on the internet.
I was wrong; it seems some users are not yet updated on the status of Freewallet, so the scamming continues.