Consumer warning - Winna.com steals ~€5.5 million (€5,500,000) euro balance

[wiseoco]

OP any news about your case?

Inviting you again in provide a way to get a hold of you privately.

why do i think u're tryna scam OP

[wiseoco]

Can't help, unfortunately. Winna is one of the few casinos which representative refuses my reaching hand. In fact... they're the only one so far that's instantly refuse. Still wondering why.

Shame, thanks anyway.

OP, lotsoflots, just to eliminate every other possibilities, far as I know, google will send you a notification once a significant change was made to an account, including something as massive as removing GA 2FA and an access from other device. Do you mind to look into your google account log and see if there is a foreign device latched into you? IF, IFFF, we amuse a possibility of a real and outsider hacker was the culprit here, they'll need to have access to your google account to remove GA protection from your Winna account, and to have that access, google will record it and send you notification about it.

Yeah this was the first thing I looked at when I was unable to access to my account, prior to regaining access and understanding what had happened, no other devices had access to my 2FA nor were there any attempts. Even if my 2FA had been compromised there are many more lucrative & easier to profit from things that could be gained from it such as my crypto wallets, personal fiat banking & even work/business access, again it's illogical that had access be gained they would choose to go to Winna and conduct such actions. Even if we want to stretch incredulity even further and say a non-existent individual was able to gain access and happened to be a gambling fiend for some reason, there are many other larger casinos they'd have a choice to access my accounts from.

---

With regards to there being any updates on this, no I don't have any and I'm not expecting any - this isn't going to have a miraculous happy ending for me. I'm waiting to see what the licensor has to say about all of this, I'm not expecting much as the license appears to require very little to obtain, including accepting the incorporated licensee being based in any part of the world. I am currently seeking legal advice about the practicalities of pursuing litigation in Costa Rica against GG Gaming & against the Tobique Gambling Commission itself, the practicalities of doing so are tough and unlikely to yield any positive results for myself but may make some noise to warrant change, I've put a little pot of money aside anyway to see what we can do.

I work on licensing casinos, sad to Tobique Gaming Commission will never do anything. Especially the fake proofs with the fake and clever trick Winna uses to fuck with people.
And another thing you will achieve nothing by suing them. They do not hold anything on their accounts, or thats how it goes for most crypto casinos (except the ones which accept FIAT in their own name not through a third party.

apart from that

I would like to vouch on your claim that you were logged out and your current credentials didnt work. Happened the same with me when they disabled my account.
Had to reset it and after resetting my account was "Not activated". Unfortunately I couldn't record that.

[maxwinna1]

Hi everyone,

We strongly reject the allegations made by the player.

There is extensive technical and transactional evidence that disproves his claims – including IP logs, hashed password records, device fingerprints, and access logs – which we cannot post publicly due to privacy policies. These details will, however, be provided to the player and the relevant authorities as part of the ongoing complaint process. The player is free to share those details publicly if he wishes.

Below are several verifiable facts we can share without disclosing private data, which already contradict his accusations:

• The player made 55 withdrawals totaling $1,043,612.31. Out of these, 41 were processed instantly. The ones that were delayed were simply due to his 24-hour withdrawal limit, not because of any internal “finance team” intervention. For context, the player deposited $688,525.25 in total, meaning he remains well in profit overall.
• Despite his current claim of being “hacked,” he never once reported any such incident to our 24/7 VIP Hosts or Support Team. His only message after the alleged event was a short note stating, “I had 5.5 million euros in my account, I now have 3000 euros…” (see screenshot: https://postimg.cc/gnLHs0cZ
  ). Our team understandably assumed he was referring to gambling losses, as he had just been wagering large amounts as usual.
• Communication with him was never blocked or ignored. In fact, all of his messages were answered promptly. His last messages before posting this thread were regarding withdrawal limits after a successful ~$100,000 withdrawal within his 24-hour cap (screenshot: https://postimg.cc/QVTqktd7
  ).
• The bet history he published in his .json file is indeed accurate, and when viewed in context, it clearly shows extremely high-volume, high-variance play, with over $2.5 million in swings within an hour – entirely consistent with his previous betting behavior.
• On the technical side, all available data (2FA activity, password changes, and device logins) confirm that all account actions were made by the player himself, from his usual devices and IP ranges. There is no indication whatsoever that any unauthorized third party accessed the account.

This accusation is extremely serious and can cause significant reputational harm. We therefore reserve the right to pursue legal action for defamation.

It’s also worth noting that the player waited roughly 13 days after the alleged event before mentioning it publicly, without ever raising it with our team through the proper channels. His thread also ends by promoting other casinos, which raises further questions about his motives.

Given the seriousness of this matter, we will not engage in further public debate on this forum. We will handle this case through the official complaint process with the player and the licensing authority. Once the investigation is concluded, we will post a final update here.

Thank you.

[lotsofslots]

Hi everyone,

We strongly reject the allegations made by the player.

There is extensive technical and transactional evidence that disproves his claims – including IP logs, hashed password records, device fingerprints, and access logs – which we cannot post publicly due to privacy policies. These details will, however, be provided to the player and the relevant authorities as part of the ongoing complaint process. The player is free to share those details publicly if he wishes.

Below are several verifiable facts we can share without disclosing private data, which already contradict his accusations:

• The player made 55 withdrawals totaling $1,043,612.31. Out of these, 41 were processed instantly. The ones that were delayed were simply due to his 24-hour withdrawal limit, not because of any internal “finance team” intervention. For context, the player deposited $688,525.25 in total, meaning he remains well in profit overall.
• Despite his current claim of being “hacked,” he never once reported any such incident to our 24/7 VIP Hosts or Support Team. His only message after the alleged event was a short note stating, “I had 5.5 million euros in my account, I now have 3000 euros…” (see screenshot: https://postimg.cc/gnLHs0cZ
  ). Our team understandably assumed he was referring to gambling losses, as he had just been wagering large amounts as usual.
• Communication with him was never blocked or ignored. In fact, all of his messages were answered promptly. His last messages before posting this thread were regarding withdrawal limits after a successful ~$100,000 withdrawal within his 24-hour cap (screenshot: https://postimg.cc/QVTqktd7
  ).
• The bet history he published in his .json file is indeed accurate, and when viewed in context, it clearly shows extremely high-volume, high-variance play, with over $2.5 million in swings within an hour – entirely consistent with his previous betting behavior.
• On the technical side, all available data (2FA activity, password changes, and device logins) confirm that all account actions were made by the player himself, from his usual devices and IP ranges. There is no indication whatsoever that any unauthorized third party accessed the account.

This accusation is extremely serious and can cause significant reputational harm. We therefore reserve the right to pursue legal action for defamation.

It’s also worth noting that the player waited roughly 13 days after the alleged event before mentioning it publicly, without ever raising it with our team through the proper channels. His thread also ends by promoting other casinos, which raises further questions about his motives.

Given the seriousness of this matter, we will not engage in further public debate on this forum. We will handle this case through the official complaint process with the player and the licensing authority. Once the investigation is concluded, we will post a final update here.

Thank you.

Good of you to at least raise some level of contact on the matter, I am particularly keen to get a hold of the data that you mention here which will be fascinating to examine in great detail:

• On the technical side, all available data (2FA activity, password changes, and device logins) confirm that all account actions were made by the player himself, from his usual devices and IP ranges. There is no indication whatsoever that any unauthorized third party accessed the account.

I welcome your co-operation on looking in to the case as raised with the licensing authority and look forward to seeing how you have come to the conclusion you describe above, I'll continue to share updates as and when with the community.

edit:
Just saw the screenshots, worth noting for the community as well that this (https://postimg.cc/QVTqktd7) is not a real conversation that I ever had with anyone at Winna, which can clearly be noted by the language and grammar used in the conversation.

[acroman08]

It's delusional for you to think that.

Since when exchange a private conversation is seen as bad intentions?

OP if you changed mind on people reaching to you privately, let me know, I just wanted to say I know more than I should.

It isn't, but scammers who target gamblers who have issues with casinos usually ask them to talk to them privately. Members of this forum have seen scammers do this countless times, and the OP is valid with his suspicion, especially when you created a new account for the sole purpose of trying to get the OP to talk to you privately.

[wiseoco]

Hi everyone,

We strongly reject the allegations made by the player.

There is extensive technical and transactional evidence that disproves his claims – including IP logs, hashed password records, device fingerprints, and access logs – which we cannot post publicly due to privacy policies. These details will, however, be provided to the player and the relevant authorities as part of the ongoing complaint process. The player is free to share those details publicly if he wishes.

Below are several verifiable facts we can share without disclosing private data, which already contradict his accusations:

• The player made 55 withdrawals totaling $1,043,612.31. Out of these, 41 were processed instantly. The ones that were delayed were simply due to his 24-hour withdrawal limit, not because of any internal “finance team” intervention. For context, the player deposited $688,525.25 in total, meaning he remains well in profit overall.
• Despite his current claim of being “hacked,” he never once reported any such incident to our 24/7 VIP Hosts or Support Team. His only message after the alleged event was a short note stating, “I had 5.5 million euros in my account, I now have 3000 euros…” (see screenshot: https://postimg.cc/gnLHs0cZ
  ). Our team understandably assumed he was referring to gambling losses, as he had just been wagering large amounts as usual.
• Communication with him was never blocked or ignored. In fact, all of his messages were answered promptly. His last messages before posting this thread were regarding withdrawal limits after a successful ~$100,000 withdrawal within his 24-hour cap (screenshot: https://postimg.cc/QVTqktd7
  ).
• The bet history he published in his .json file is indeed accurate, and when viewed in context, it clearly shows extremely high-volume, high-variance play, with over $2.5 million in swings within an hour – entirely consistent with his previous betting behavior.
• On the technical side, all available data (2FA activity, password changes, and device logins) confirm that all account actions were made by the player himself, from his usual devices and IP ranges. There is no indication whatsoever that any unauthorized third party accessed the account.

This accusation is extremely serious and can cause significant reputational harm. We therefore reserve the right to pursue legal action for defamation.

It’s also worth noting that the player waited roughly 13 days after the alleged event before mentioning it publicly, without ever raising it with our team through the proper channels. His thread also ends by promoting other casinos, which raises further questions about his motives.

Given the seriousness of this matter, we will not engage in further public debate on this forum. We will handle this case through the official complaint process with the player and the licensing authority. Once the investigation is concluded, we will post a final update here.

Thank you.

Good of you to at least raise some level of contact on the matter, I am particularly keen to get a hold of the data that you mention here which will be fascinating to examine in great detail:

• On the technical side, all available data (2FA activity, password changes, and device logins) confirm that all account actions were made by the player himself, from his usual devices and IP ranges. There is no indication whatsoever that any unauthorized third party accessed the account.

I welcome your co-operation on looking in to the case as raised with the licensing authority and look forward to seeing how you have come to the conclusion you describe above, I'll continue to share updates as and when with the community.

edit:
Just saw the screenshots, worth noting for the community as well that this (https://postimg.cc/QVTqktd7) is not a real conversation that I ever had with anyone at Winna, which can clearly be noted by the language and grammar used in the conversation.

I am telling you luckofslots, the data can be faked. They just said I lost my balance aswell on Blackjack to confiscate my balance. It is repeated trend of manipulation of bets and messages. Your chat message and bets  were faked. It just takes a edit in the database, and whose stopping that?

[Drett]

Wow, sorry this is happening to you OP. I'm dealing with Winna also clearing out my funds and confiscating them. As you can see on my original post I provided pending withdrawals and then their support rep BennettWinna deflecting and saying I canceled my pending withdrawals and gambled the majority of my winnings. My account was deactivated after asking them to provide evidence for the 'value betting' and my full log of bets to show the true balance I was owed. I provided substantial evidence on my post and they can't provide anything.

I didn't mean to hijack your post. Hopefully people will see what Winna is doing.

[wiseoco]

Wow, sorry this is happening to you OP. I'm dealing with Winna also clearing out my funds and confiscating them. As you can see on my original post I provided pending withdrawals and then their support rep BennettWinna deflecting and saying I canceled my pending withdrawals and gambled the majority of my winnings. My account was deactivated after asking them to provide evidence for the 'value betting' and my full log of bets to show the true balance I was owed. I provided substantial evidence on my post and they can't provide anything.

I didn't mean to hijack your post. Hopefully people will see what Winna is doing.

they told you gambled away your funds aswell?

[Drett]

Wow, sorry this is happening to you OP. I'm dealing with Winna also clearing out my funds and confiscating them. As you can see on my original post I provided pending withdrawals and then their support rep BennettWinna deflecting and saying I canceled my pending withdrawals and gambled the majority of my winnings. My account was deactivated after asking them to provide evidence for the 'value betting' and my full log of bets to show the true balance I was owed. I provided substantial evidence on my post and they can't provide anything.

I didn't mean to hijack your post. Hopefully people will see what Winna is doing.

they told you gambled away your funds aswell?

You placed more than 60 bets AFTER requesting your initial withdrawals and declining them yourselves. So apparently you lost some of your balance in these bets. There was never any balance deducted from your account and the current balance is at $1,714.09 (dropped due to ETH dropping).
I'm not sure why you are trying to leave out this information and mislead other people in this forum here.

I tried to solve the case directly with you and you were not open to a resolution.

Please file a complaint with official mediators like fe casinoguru, askgamblers and so on so we can have someone doing a real verdict here.

Sure did. Winna can't provide any type of evidence of ANYTHING. They agreed to settle and now won't even pay that out.

[memehunter]

The player made 55 withdrawals totaling $1,043,612.31. Out of these, 41 were processed instantly.

What is the total amount he cashed out of $1,043,612.31? Number of cash outs are less important than amount here.

he never once reported any such incident to our 24/7 VIP Hosts or Support Team. His only message after the alleged event was a short note stating, “I had 5.5 million euros in my account, I now have 3000 euros

Honestly this behavior is troubling to me too and I enquired about it but he claimed that was waiting for weekly bonuses (which does not make sense at all). Why would somebody not instantly make this post in multiple places after the said incident? Weird at least. He also said that you did not gave him his weekly/monthly bonuses despite wagering so much, is that true?

after a successful ~$100,000 withdrawal within his 24-hour cap

So he had $100k daily cap? This could have take over 55 days to cash out his winnings and pending withdrawals for that long could lead to potential tilt gambling which is what happened here IMO.
The right course would be to lock his funds in a withdrawal only mode after assigning a vip host immediately to keep player in the loop.
BTW you daily max cashout limit is not very impressive and lacking details,

he remains well in profit overall.

Irrelevant.
 
 

[wiseoco]

Wow, sorry this is happening to you OP. I'm dealing with Winna also clearing out my funds and confiscating them. As you can see on my original post I provided pending withdrawals and then their support rep BennettWinna deflecting and saying I canceled my pending withdrawals and gambled the majority of my winnings. My account was deactivated after asking them to provide evidence for the 'value betting' and my full log of bets to show the true balance I was owed. I provided substantial evidence on my post and they can't provide anything.

I didn't mean to hijack your post. Hopefully people will see what Winna is doing.

they told you gambled away your funds aswell?

You placed more than 60 bets AFTER requesting your initial withdrawals and declining them yourselves. So apparently you lost some of your balance in these bets. There was never any balance deducted from your account and the current balance is at $1,714.09 (dropped due to ETH dropping).
I'm not sure why you are trying to leave out this information and mislead other people in this forum here.

I tried to solve the case directly with you and you were not open to a resolution.

Please file a complaint with official mediators like fe casinoguru, askgamblers and so on so we can have someone doing a real verdict here.

Sure did. Winna can't provide any type of evidence of ANYTHING. They agreed to settle and now won't even pay that out.

they said the same to me, accuses me of multi accounting, says i tilt gambled my $5k withdraw, locked my affiliates accounts  and they tilt gambled aswell seems likeit(no we didn't). and they never mentioned it of me multi accounting vip transfers on convos beforethe post was made, they randomly made it up.

[wiseoco]

The player made 55 withdrawals totaling $1,043,612.31. Out of these, 41 were processed instantly.

What is the total amount he cashed out of $1,043,612.31? Number of cash outs are less important than amount here.

he never once reported any such incident to our 24/7 VIP Hosts or Support Team. His only message after the alleged event was a short note stating, “I had 5.5 million euros in my account, I now have 3000 euros

Honestly this behavior is troubling to me too and I enquired about it but he claimed that was waiting for weekly bonuses (which does not make sense at all). Why would somebody not instantly make this post in multiple places after the said incident? Weird at least. He also said that you did not gave him his weekly/monthly bonuses despite wagering so much, is that true?

after a successful ~$100,000 withdrawal within his 24-hour cap

So he had $100k daily cap? This could have take over 55 days to cash out his winnings and pending withdrawals for that long could lead to potential tilt gambling which is what happened here IMO.
The right course would be to lock his funds in a withdrawal only mode after assigning a vip host immediately to keep player in the loop.
BTW you daily max cashout limit is not very impressive and lacking details,
https://hostmeme.com/uploads/1762579598_4e7f0b.png

he remains well in profit overall.

Irrelevant.
 
 

they make fake history for everyone who they dont want to pay, says i lost $5k in my acc and my affiliates aswelll lost their money on BJ but they never did same happened to the dude named drett. its all fake they know how to execute this because they were following the exact script on heybets.


Admins can easily (of any casino) log into ur casino account, remove traces, remove logs, gamble on your behalf.

[Blossom15]

Wow, I thought I'd seen it all until I read this post. If what the op is alleging is true, this is very fucked up.

[memehunter]

Wow, I thought I'd seen it all until I read this post. If what the op is alleging is true, this is very fucked up.

Agree but I am feeling some missing zeal (in term of intensity) from the OP. The way he did not put all this immediately and still no news about pending case on CG and TP (I might be wrong) I am inclined to believe otherwise.

Would like to connect with you (OP) or with any other one that either knows more or is having problems (I am dealing with a dispute with them myself as well)

OP be prepare for a potential scam (in case this is all true), I suggest you to not deal with anyone without some reputation here. 
 

[Murat]

You will be surprised when you come back!

I created a type 1 flag but which is not enough. You should create a type 3 flag.

Go to their profile, click on trust and create a flag (Bottom of that page) - https://bitcointalk.org/index.php?topic=5551523.0

Also it looks like very shady people behind winna. It looks like you won't get any funds back.

If I were to gamble with such funds i would gamble on established ones. not sure why you choose this new casino?