[WARNING] BC.Game Fake Responsible Gaming Options

[oantt]

Hmm, I see. Let me try to bring this to my contact's attention, refresh their memory for your case, and then get them to get a follow up. I'll let you know if I hear anything from them. Might took awhile, though. So I'll appreciate some patience.

Sure no problem. Let me know.

[oantt]

Hmm, I see. Let me try to bring this to my contact's attention, refresh their memory for your case, and then get them to get a follow up. I'll let you know if I hear anything from them. Might took awhile, though. So I'll appreciate some patience.

Hey man, just checking if you heard anything back.

Couple updates on my end, I heard back from casinoguru the other day (I opened a complaint there before talking with holydarkness here, took a while to hear back because of holidays), and they closed the complaint because of no response from the casino. Same as AskGamblers before.
Lastly, I got a random non-deposit bonus on BC yesterday, and confirmed all their limits are still non-working, for what matters.

[oantt]

I recently opened a complaint with anjouan gaming through their official site seal page. Will see if it's useful for anything.

In the meantime, this serves a bump to let people know this casino still actively scams users by exploiting responsible gaming regulations.

[ptaylor78]

I recently opened a complaint with anjouan gaming through their official site seal page. Will see if it's useful for anything.

In the meantime, this serves a bump to let people know this casino still actively scams users by exploiting responsible gaming regulations.

Just a heads-up based on available information. Complaints to Anjouan Gaming often result in no substantive response or any meaningful action, even when filed through the official seal page. It’s still fine to document the attempt, but expectations should be kept very low given how these cases typically play out.

[holydarkness]

I recently opened a complaint with anjouan gaming through their official site seal page. Will see if it's useful for anything.

In the meantime, this serves a bump to let people know this casino still actively scams users by exploiting responsible gaming regulations.

Ohh, right, I still have a promise to you from my thread in repu, to address you on your thread. Sorry.

So, short answer: no.

Me and my contact that I assign your case to, we haven't got a chance to revisit your situation following the flood of fiat situation and my own contact on fiat having to take a leave. The contact [whose I assign to handle your case] happened to be the very one who jump in to fill-in, and we're got kinda overwhelmed as it means they now have to handle it cross-department [fiat is not their department] while we're trying to handle cases from their own department from time to time.

Then, the bridge burned.

[oantt]

Just a heads-up based on available information. Complaints to Anjouan Gaming often result in no substantive response or any meaningful action, even when filed through the official seal page. It’s still fine to document the attempt, but expectations should be kept very low given how these cases typically play out.

Wouldn't expect less from them. Still worth a try.

Ohh, right, I still have a promise to you from my thread in repu, to address you on your thread. Sorry.

So, short answer: no.

Me and my contact that I assign your case to, we haven't got a chance to revisit your situation following the flood of fiat situation and my own contact on fiat having to take a leave. The contact [whose I assign to handle your case] happened to be the very one who jump in to fill-in, and we're got kinda overwhelmed as it means they now have to handle it cross-department [fiat is not their department] while we're trying to handle cases from their own department from time to time.

Then, the bridge burned.

I figured, no problem, I'll keep posting about it and try to expose them as much as I can.

[oantt]

A reminder that these people are still actively scamming their users by exploiting responsible gaming regulations. All their responsible gaming limits are non-working, they are aware of it and refuse to fix it.

[holydarkness]

A reminder that these people are still actively scamming their users by exploiting responsible gaming regulations. All their responsible gaming limits are non-working, they are aware of it and refuse to fix it.

They seemed to have an active representative [as indeed they promised me when they close their door on me] who begin handling cases directly. Do you mind to perhaps PM bctokenbot, as I don't think they're that familiar with the forum ecosystem yet that they can [or even know the existence of] TG notifier bot. Thus, mentioning them here won't catch their attention.

[oantt]

A reminder that these people are still actively scamming their users by exploiting responsible gaming regulations. All their responsible gaming limits are non-working, they are aware of it and refuse to fix it.

They seemed to have an active representative [as indeed they promised me when they close their door on me] who begin handling cases directly. Do you mind to perhaps PM bctokenbot, as I don't think they're that familiar with the forum ecosystem yet that they can [or even know the existence of] TG notifier bot. Thus, mentioning them here won't catch their attention.

Got it, sent a PM. Will see if they care to address the issue. Thank you

[bctokenbot]

Thank you for your continued feedback; we will investigate this issue immediately.

[bctokenbot]

Thank you for sharing your concerns and the information provided. We appreciate the time you took to report this.

We would like to clarify that BC.Game’s Responsible Gaming features, including Loss Limits and Wager Limits, are not designed as instant, real-time blocking mechanisms. Due to the way game data is processed and confirmed across multiple systems, there can be a short delay (typically a few minutes) before betting activity is fully reflected in the system.

Once the data synchronization and confirmation process is completed, all previously set limits are applied as intended and further wagering is restricted accordingly. During this brief update window, users may notice that limit values do not immediately change.

We understand the importance of Responsible Gaming tools and continue to monitor and optimize these systems to ensure they function as designed. If there are any remaining questions or if further clarification is needed, we encourage users to reach out through our official support channels so we can review individual cases more closely.

Thank you for your understanding.

[ptaylor78]

Thank you for sharing your concerns and the information provided. We appreciate the time you took to report this.

We would like to clarify that BC.Game’s Responsible Gaming features, including Loss Limits and Wager Limits, are not designed as instant, real-time blocking mechanisms. Due to the way game data is processed and confirmed across multiple systems, there can be a short delay (typically a few minutes) before betting activity is fully reflected in the system.

Once the data synchronization and confirmation process is completed, all previously set limits are applied as intended and further wagering is restricted accordingly. During this brief update window, users may notice that limit values do not immediately change.

We understand the importance of Responsible Gaming tools and continue to monitor and optimize these systems to ensure they function as designed. If there are any remaining questions or if further clarification is needed, we encourage users to reach out through our official support channels so we can review individual cases more closely.

Thank you for your understanding.

I have serious issues with your response.

First, a loss limit tool that does not function in real time is not a loss limit at all. It fails at its core purpose.

Second, BC.Game represents its responsible gaming tools as immediate. Your explanation directly contradicts how these tools are marketed to players.

Third, Shuffle Casino uses an almost identical loss limit interface to BC.Game, yet no delay exists there. BC.Game appears to be the only casino using this interface where limits are delayed, which points to a platform failure rather than a design feature.

Fourth, BC.Game support has already acknowledged the issue and stated that an optimization request was sent to the development team. That admission alone confirms the system was not functioning as intended.



Fifth, there is clear precedent. BC.Game has previously resolved a similar complaint in favor of the player, which undercuts the position you are now advancing. (https://casino.guru/complaints/bc-game-casino-player-s-funds-are-lost-due-to-failed)

Taken together, these facts show this was not a minor delay or expected behavior. It was a failure of the loss limit system, followed by a post hoc attempt to redefine how the tool works.

[oantt]

Thank you for sharing your concerns and the information provided. We appreciate the time you took to report this.

We would like to clarify that BC.Game’s Responsible Gaming features, including Loss Limits and Wager Limits, are not designed as instant, real-time blocking mechanisms. Due to the way game data is processed and confirmed across multiple systems, there can be a short delay (typically a few minutes) before betting activity is fully reflected in the system.

Once the data synchronization and confirmation process is completed, all previously set limits are applied as intended and further wagering is restricted accordingly. During this brief update window, users may notice that limit values do not immediately change.

We understand the importance of Responsible Gaming tools and continue to monitor and optimize these systems to ensure they function as designed. If there are any remaining questions or if further clarification is needed, we encourage users to reach out through our official support channels so we can review individual cases more closely.

Thank you for your understanding.

Hello! Without considering that what you said makes no sense at all, as limits should be instant, did you understand that this happened over days, not minutes, right? That losse happened 2 days and then around 10 days after I set the limits? And as showed in the above message, you were fully aware of them not working, you just didn't want to fix it.

More details (pasting from what I sent holydarkness a while ago):

$10 loss limit set on December 1st, $5k played with limit active on December 3rd, $20 wager limit activated after (without removing the $10 loss limit one), $3k played on December 7th with both limit active. The first deposits I wasn't even aware I had the loss limit active. I must have set it mindlessly after losing a few hundred dollars the first time I played (between nov 30 and dec 1), but when I lost the second time (dec 3), I went to set the limit and found it already there, active, and immediately contacted the live chat.

UUID to check TXs 50404259

Deposit screenshots:

https://talkimg.com/images/2025/12/12/UThiZN.png

https://talkimg.com/images/2025/12/12/UTh8ka.png


Live chat on December 3rd asking to refund losses because of loss limit failed, minutes after losing the first $5k, the support agent having no idea how limits work, me explaining to her, her asking to disregard everything she said and saying she's escalating the issue.
 
https://talkimg.com/images/2025/12/21/UtkWro.png
https://talkimg.com/images/2025/12/21/UtkeWT.png
https://talkimg.com/images/2025/12/21/Utk0Cl.png


Escalating the issue brought to first them saying my refund would have been of $15, then rescalating it brought it to the $500 bug bounty reward from the VIP host (screenshots below). Then, her continuing to say that they can't refund the losses because I was aware of the limits, which don't really make sense. She also attempts to use other excuses  like the 'delay' in the 'i' tooltip (which is again both nonsense because this happened two days after i set the limit for the 5k and 6 days after for the loss+ wager limit, and because they still don't work so there's no real delay issue) and their force majeure clause (cannot be used to justify failure to provide mandatory, working responsible gaming protections, even for the Anjouan license).

https://talkimg.com/images/2025/12/21/UtvaEJ.png
https://talkimg.com/images/2025/12/21/UtvX5C.png

[oantt]

Reminder these people are scammers!