500 AVAX FROZEN on Exolix.com for 4 Months – No Help from Support

[Judavd]

My two exchange transactions totaling 500 AVAX have been stuck on Exolix for four months. I wasn’t planning to post about it, but I’m tired of waiting without any solution. Their support has been unresponsive, and the problem remains unresolved. Based on my experience, I strongly advise avoiding using Exolix.com their liquidity provider appears unreliable, and they don’t seem to have their own liquidity.


[Exolix] Re: Exolix | Contact form reply.

Your funds are currently frozen by our LP.

[Coyster]

I have never used this instant exchange before. Though i remember a case were they sent a customer coins that were stolen from a phishing attack and the funds were seized from the customer in another platform.

That said, what reason did they give as to why your funds were seized. Was it the usual "suspicious" coins? I know one can use their platform without KYC, but did they request KYC from you after your coins were frozen? They have a representative here, though i do not know how active he is, maybe you can send a PM to begin with: https://bitcointalk.org/index.php?action=profile;u=2635081

[JeromeTash]

Next time trying using instant exchanges that may never bother you with KYC verification. Exolix has had a fair share of complaints regarding stuck/frozen user funds and should not be trusted 100%

For months of waiting and yet no viable solution is something that is rather irritating

[Coyster]

For months of waiting and yet no viable solution is something that is rather irritating

It is a frustrating position to be in and a lot of instant swap services put their users in this situation. The likes of Changelly, n.exchange, ChangeNOW, etc. The reality is simple, as long as it is a custodial exchange, and instant exchanges fall into this category because you send your asset into their deposit address, you should have it at the back of your mind that you may not get your money back.

So with that knowledge, don't deposit too much money into their platform all at once, take the risk with smaller amounts. Or just use a platform that will never ask you for KYC.

[wiseoco]

I have never used this instant exchange before. Though i remember a case were they sent a customer coins that were stolen from a phishing attack and the funds were seized from the customer in another platform.

That said, what reason did they give as to why your funds were seized. Was it the usual "suspicious" coins? I know one can use their platform without KYC, but did they request KYC from you after your coins were frozen? They have a representative here, though i do not know how active he is, maybe you can send a PM to begin with: https://bitcointalk.org/index.php?action=profile;u=2635081

exolix is legit, its customer's skill issue, even stake sent me money sometimes and it got flagged, so do i cry about stake "scamming me "

[rat03gopoh]

exolix is legit, its customer's skill issue,

Yeah, they'll be considered legit until you experience something similar; people's experiences vary. Selective scams almost never freezes $50 transactions.

even stake sent me money sometimes and it got flagged, so do i cry about stake "scamming me "

In your case, you should complain to the service holding/flagging your coins if they don't have a policy limiting funds originating from casino accounts.
Here, the OP complained to Exolix, which didn't provide an explanation for the liquidity provider's freeze. That makes sense.

[Coyster]

exolix is legit, its customer's skill issue, even stake sent me money sometimes and it got flagged, so do i cry about stake "scamming me "

Like i already said, i have never used Exolix, so if you think they are legit, then that's on you. Maybe they are, maybe they aren't. But there are cases against them, like the one in the OP and the one in the link i shared. Sometimes centralized exchanges could flag funds coming from a casino or mixers, but in the link i shared, i believe Exolix sent that user funds that were marked as stolen and that's why it was confiscated. Though the both services are culpable in that case.

[JeromeTash]

exolix is legit, its customer's skill issue, even stake sent me money sometimes and it got flagged, so do i cry about stake "scamming me "

We can say the same about winna.com
But did that stop you from opening a scam accusation against them? Just because everything went on smoothly for you does not mean everyone else should agree with you when their funds have been blocked for months with no help at all.
This is a common challenge with swap services that have an active KYC/AML policy by the way.