Rollhub (ex Blackjack.fun) refusing to pay the full winnings

[AHOYBRAUSE]

You have been asked twice now about a possible bug you have exploited but never reply to these questions, why is that? I mean you could also just say you did nothing but somehow you are dodging to give an answer, which looks a little bit off. Not saying you did anything shady or something but normally if somebody did nothing he would say so.

[Shishir99]

Yeah, the majority of USDT come from that. When you don't play you can simply stake your balance in the staking wallet for 15% APY, making it attractive to accumulate it.

The VIP manager R.Roland is not answering other messages other than asking me to make a 500 USDT withdrawal:


I've been waiting as well for an answer from @sujonali1819 before taking further action.

Well, if he doesn't respond to you, you should not wait any longer. The case is no longer viable since they are unwilling to discuss the $ 10,000 and are instead focusing on the $500 they are willing to pay you. Seeing how terrible they become, you should not have accumulated that $10K at all. You should have withdrawn your money as soon as you received the wagering contest reward and the level-up bonuses. $10K is not a small amount of money. This can change life in many countries. I don't think they are going to pay you that $10K anymore.

[Warfare]

You have been asked twice now about a possible bug you have exploited but never reply to these questions, why is that? I mean you could also just say you did nothing but somehow you are dodging to give an answer, which looks a little bit off. Not saying you did anything shady or something but normally if somebody did nothing he would say so.

Sorry, I thought I made myself clear with the previous replies where I'm asking for explanations and disputing it with the VIP manager.

[PaPoc]

I've just found this topic, and I can relate. My balance has been held hostage as well since early 2025. I've had about 25,000 USDT withdrawal pending for months. Out of that 25k, they paid out 2,500 USDT last summer, but nothing since then.

When I contact support, I'm either told they've notified the relevant team and that I should wait, or I'm ignored completely. Last October, I contacted them and was told they "are investigating the nature of my wins," and that "it takes time, anyway meanwhile you are awaiting you can try your luck and increasing your stakes by winning in our platform." Yeah...

About a week ago, they reminded me of themselves when they emailed me about their new token, so I came back to check. Seemingly, no progress has been made. Well not nothing: I went on a bit of a winning streak, so now it's about 35,000 USDT that's stuck with them... Great...

To be fair, since the rebranding, support is a bit more likely to respond. Nowadays I'm told they are "actively working on it." However, when I ask what this "work" entails, or how much of it has been completed over the past months, I only get silence.

I raised the issue in their Telegram group. My messages were deleted and I got banned. I was able to contact a Rollhub manager though, who told me he would ask the team about the problem.

Edit: Today I found that I'm banned from their on-site general chat as well..

[UpsetUser565]

Hi Palo, please allow me to DM you. Your settings are currently set to not allow a DM.

I may be able to assist.

Many Thanks