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[EarnOnVictor]

Recently I have experienced this type of error feedback, but not from AceBet but from another casino or exchange that I was testing. When it happened, I refreshed but it didn't work. I opened a new tab and it was able to go through.

So, I tried login to AceBet from the signature now and everything works well as expected.

There is no website or platform without their downtimes, and even the ones I hardly see it on ( perhaps, once in 3 years) still eventually have it. Plus I can't be on their platform to attest to it every time, so some people might experience it when I wasn't aware of it, unless they tell me, just as we are communicating about AceBet now.

Meaning that it's inevitable, but it should also be kept as minimally as possible. And as I said about AceBet's own, it always clear off on its own in seconds, and it does that without corrupting the cookies and caches. This explains why your second tap on the same browser worked. It would have also worked if you refreshed the former browser repeatedly.

[Zoomic]

But I understand that seeing such error messages/pages can be frustrating for some users, especially on platforms where money is involved, like on casinos or exchanges.

I have to agree with you totally on this. There are users who are very skeptical about new projects or old projects in a new platform.
I understood this when mixers were around. Someone users will just be frequently checking the site to ensure it is still up and running, even if they have no activity to perform on the site.

This explains why your second tap on the same browser worked. It would have also worked if you refreshed the former browser repeatedly.

That's true. Some of these issues are not from the server side and could be resolved by waiting a bit, opening another tab, clearing the cache, trying another browser etc.

[khaled0111]

I have to agree with you totally on this. There are users who are very skeptical about new projects or old projects in a new platform.
...

That’s why it’s important for the casino/service to notify its users about any downtime in order to avoid confusion. Users tend to be very sensitive when their money is at stake and they may start to worry when they see that the website is down or when they can’t access it for whatever reason. Fortunately, that’s not the case here.

Some of these issues are not from the server side and could be resolved by waiting a bit, opening another tab, clearing the cache, trying another browser etc.

In this case, it seems (but not necessarily) the issue was on the user side as the error message states that the browser failed to load a .js file.

[avp2306]

I have to agree with you totally on this. There are users who are very skeptical about new projects or old projects in a new platform.
...

That’s why it’s important for the casino/service to notify its users about any downtime in order to avoid confusion. Users tend to be very sensitive when their money is at stake and they may start to worry when they see that the website is down or when they can’t access it for whatever reason. Fortunately, that’s not the case here.

Some of these issues are not from the server side and could be resolved by waiting a bit, opening another tab, clearing the cache, trying another browser etc.

In this case, it seems (but not necessarily) the issue was on the user side as the error message states that the browser failed to load a .js file.

Well there's provably room for improvements and for sure that what suggestions read by support here will be taken consideration. Maybe in future if there's possible big issues that can cause downtime they start to announce it to notify their community.

I tried to check their site now and everything works fine.

Also people need to check if there's some issues at their end, because sometimes they might experience this since their browser and network used caused this problems.

[drangos]

I have to agree with you totally on this. There are users who are very skeptical about new projects or old projects in a new platform.
...

That’s why it’s important for the casino/service to notify its users about any downtime in order to avoid confusion. Users tend to be very sensitive when their money is at stake and they may start to worry when they see that the website is down or when they can’t access it for whatever reason. Fortunately, that’s not the case here.

Some of these issues are not from the server side and could be resolved by waiting a bit, opening another tab, clearing the cache, trying another browser etc.

In this case, it seems (but not necessarily) the issue was on the user side as the error message states that the browser failed to load a .js file.

Well there's provably room for improvements and for sure that what suggestions read by support here will be taken consideration. Maybe in future if there's possible big issues that can cause downtime they start to announce it to notify their community.

I tried to check their site now and everything works fine.

Also people need to check if there's some issues at their end, because sometimes they might experience this since their browser and network used caused this problems.

users experience frustration when a new platform has gone down, particularly when they have invested real money into it. It is significant to maintain trust through clear communication concerning the maintenance or possible problems. Meanwhile, a lot of access issues can also be on the client side, including browser cache errors, network issues, or transient .js error. These can be fixed by trying a different browser, refreshing or clearing the cache. It is good to know that ACEBET is running well at the moment, and hopefully they keep on enhancing the communication of the future concerns.

[jcojci]

I have to agree with you totally on this. There are users who are very skeptical about new projects or old projects in a new platform.
...

That’s why it’s important for the casino/service to notify its users about any downtime in order to avoid confusion. Users tend to be very sensitive when their money is at stake and they may start to worry when they see that the website is down or when they can’t access it for whatever reason. Fortunately, that’s not the case here.

Some of these issues are not from the server side and could be resolved by waiting a bit, opening another tab, clearing the cache, trying another browser etc.

In this case, it seems (but not necessarily) the issue was on the user side as the error message states that the browser failed to load a .js file.

Well there's provably room for improvements and for sure that what suggestions read by support here will be taken consideration. Maybe in future if there's possible big issues that can cause downtime they start to announce it to notify their community.

I tried to check their site now and everything works fine.

Also people need to check if there's some issues at their end, because sometimes they might experience this since their browser and network used caused this problems.

users experience frustration when a new platform has gone down, particularly when they have invested real money into it. It is significant to maintain trust through clear communication concerning the maintenance or possible problems. Meanwhile, a lot of access issues can also be on the client side, including browser cache errors, network issues, or transient .js error. These can be fixed by trying a different browser, refreshing or clearing the cache. It is good to know that ACEBET is running well at the moment, and hopefully they keep on enhancing the communication of the future concerns.

The key here is ask to supports before they do something such as deposits or withdraws or having something to ask. If casino care to their members, they will helps to solve the problems and will not delay it.

But it is better if casinos can inform to all members if they have a problem or maintenance the server. That will helps members knowing the situation so that will not makes them feels sad.

But besides of asking supports, they should check their internet connection. Making sure all things are good is the things they can do so they can playing gambling without having a problem.

[DeeppRockk]

Well there's provably room for improvements and for sure that what suggestions read by support here will be taken consideration. Maybe in future if there's possible big issues that can cause downtime they start to announce it to notify their community.I tried to check their site now and everything works fine.Also people need to check if there's some issues at their end, because sometimes they might experience this since their browser and network used caused this problems.

That's a terrible read of the situation. It's not on me to debug my browser when a book holding my funds goes dark. A professional operation doesn't just disappear without a single announcement.
When I'm evaluating a book, I don't just look at the juice on a -110 line; I have to price in counterparty risk. Unannounced downtime and a support rep who goes silent sends that risk price through the roof.
It tells me their backend ops are run by amateurs.

I couldn't care less if they have the best NFL opening lines in the market.

If I can't be 100% certain the site will be online when I need to get a bet in or, more importantly, cash out, the entire value proposition is zero. It's the same as finding a +EV line on a bookie who you know has a 50% chance of vanishing by tomorrow.

The odds on the screen become irrelevant if you can never collect. This isn't an 'area for improvement'-its a fundamental failure of reliability.

[EarnOnVictor]

I have to agree with you totally on this. There are users who are very skeptical about new projects or old projects in a new platform.
...

That’s why it’s important for the casino/service to notify its users about any downtime in order to avoid confusion. Users tend to be very sensitive when their money is at stake and they may start to worry when they see that the website is down or when they can’t access it for whatever reason. Fortunately, that’s not the case here.

This is the right thing to do, but you see, these days, let me says casinos, or should I generalise it as businesses are more interested in the money they will make rather than the customer satisfaction and safety. This is why you see lapses here and there. Some businesses with strong online presence could shutdown for hours without notification. And if you ask them later, they would say "planned/scheduled" maintenance. Can you imagine? "Planned," and the person with his funds with you does deserve to know? Even if the funds is not there, so long as the person trust their service for one reason or the other, he deserves to know, unless there's no communication means.

However, unforeseen circumstances are excluded here, and so are the short time downtimes, since the former is no one's fault and the latter is negligible.

[Zoomic]

I have to agree with you totally on this. There are users who are very skeptical about new projects or old projects in a new platform.
...

That’s why it’s important for the casino/service to notify its users about any downtime in order to avoid confusion. Users tend to be very sensitive when their money is at stake and they may start to worry when they see that the website is down or when they can’t access it for whatever reason. Fortunately, that’s not the case here.

This is the right thing to do, but you see, these days, let me says casinos, or should I generalise it as businesses are more interested in the money they will make rather than the customer satisfaction and safety. This is why you see lapses here and there. Some businesses with strong online presence could shutdown for hours without notification. And if you ask them later, they would say "planned/scheduled" maintenance. Can you imagine? "Planned," and the person with his funds with you does deserve to know? Even if the funds is not there, so long as the person trust their service for one reason or the other, he deserves to know, unless there's no communication means.

However, unforeseen circumstances are excluded here, and so are the short time downtimes, since the former is no one's fault and the latter is negligible.

But the competition is getting tough, very soon customer satisfaction will be the bases for patronage.
The industry is becoming congested and only the casino with something special to offer will excell.

Back to the thread topic. AceBet is doing currently fine so far.
No accusations or allegations against them so far. That's a good one.

[EarnOnVictor]

I have to agree with you totally on this. There are users who are very skeptical about new projects or old projects in a new platform.
...

That’s why it’s important for the casino/service to notify its users about any downtime in order to avoid confusion. Users tend to be very sensitive when their money is at stake and they may start to worry when they see that the website is down or when they can’t access it for whatever reason. Fortunately, that’s not the case here.

This is the right thing to do, but you see, these days, let me says casinos, or should I generalise it as businesses are more interested in the money they will make rather than the customer satisfaction and safety. This is why you see lapses here and there. Some businesses with strong online presence could shutdown for hours without notification. And if you ask them later, they would say "planned/scheduled" maintenance. Can you imagine? "Planned," and the person with his funds with you does deserve to know? Even if the funds is not there, so long as the person trust their service for one reason or the other, he deserves to know, unless there's no communication means.

However, unforeseen circumstances are excluded here, and so are the short time downtimes, since the former is no one's fault and the latter is negligible.

But the competition is getting tough, very soon customer satisfaction will be the bases for patronage.
The industry is becoming congested and only the casino with something special to offer will excell.

Yeah, let's look at it this way, you can be lucky to attract customers one way or another, especially through marketing, but only quality service would keep them. It has started happening already, which is more reason for casinos to be up and doing.

Back to the thread topic. AceBet is doing currently fine so far.
No accusations or allegations against them so far. That's a good one.

Of course, they are doing really fine. And like I said in my very first post on this thread, I love the name (ACEBET) itself, and it could be part of the reasons to attract customers. However, with zero unsatisfied customers, that means they are going places.

[SquirrelJulietGarden]

Of course, they are doing really fine. And like I said in my very first post on this thread, I love the name (ACEBET) itself, and it could be part of the reasons to attract customers. However, with zero unsatisfied customers, that means they are going places.

No companies can satisfy all their users so complaints are existing here and there, if you don't see complaints in the forum, perhaps there are somewhere else. Or it is only not time for complaints to be posted here but by far, at least, without complaints, accusations that show ACEBET are doing well with their service, products, customer supports for users exclusively who are forum members.

With business, they will have to face with accusations, complaints that are unavoidable but the importance is how to support users well, answer them quickly and accurately. If a business considers "customers first" actually, they will treat their customers fairly and respectfully.