₱397M Slot Jackpot Declared “System Error” – Would You Accept ₱5M or Fight It?

[mirakal]

Without knowing the chances, I would've gone for that final offer worth 5 million from the casino. Even though it's tempting to pursue that jackpot win, these casinos don't easily fold, and i'd rather take what I can get from the situation instead of pushing my luck even further.

I've experienced missing out on winnings because of an unexpected error, so if I find myself in her shoes, i'm not letting it happen for the second time.

With the current situation, now that she already brought this out in the open and people know the story, do you think the casino’s 5 million offer still stands? What if she reads threads like this and realizes that only a few people are really pushing her to continue the fight?

At some point she might also see that this could turn into a long battle, and maybe she decides it’s not worth dragging out anymore.
Instead, she could just change her mind and take the 5M while it’s still on the table.

[Taskford]

Without knowing the chances, I would've gone for that final offer worth 5 million from the casino. Even though it's tempting to pursue that jackpot win, these casinos don't easily fold, and i'd rather take what I can get from the situation instead of pushing my luck even further.

I've experienced missing out on winnings because of an unexpected error, so if I find myself in her shoes, i'm not letting it happen for the second time.

With the current situation, now that she already brought this out in the open and people know the story, do you think the casino’s 5 million offer still stands? What if she reads threads like this and realizes that only a few people are really pushing her to continue the fight?

At some point she might also see that this could turn into a long battle, and maybe she decides it’s not worth dragging out anymore.
Instead, she could just change her mind and take the 5M while it’s still on the table.

Those offer provably still stand since the player still won from them, maybe the casino will just have this condition that once he/she take the their offer is he or she need to shut  up then stop talk about this matters.

If the winner have lots of money to deal with this case, maybe he should try to contest his win on court. But if he/she is just a normal person and can't afford to undergo on hassle legal battle I guess its better to take that deal with heavy heart.

Still good to get something with them than getting nothing.

[Fredomago]

Without knowing the chances, I would've gone for that final offer worth 5 million from the casino. Even though it's tempting to pursue that jackpot win, these casinos don't easily fold, and i'd rather take what I can get from the situation instead of pushing my luck even further.

I've experienced missing out on winnings because of an unexpected error, so if I find myself in her shoes, i'm not letting it happen for the second time.

With the current situation, now that she already brought this out in the open and people know the story, do you think the casino’s 5 million offer still stands? What if she reads threads like this and realizes that only a few people are really pushing her to continue the fight?

At some point she might also see that this could turn into a long battle, and maybe she decides it’s not worth dragging out anymore.
Instead, she could just change her mind and take the 5M while it’s still on the table.

It might be possible as trying to win that case may no longer possible as there's a decision that was made, the amount is decent if you just want to change your fortune, but different people got differnet perspectives about this situation, maybe for some if they are not willing to go with a long term battle they will simply accept that amount, while for some who have their lifetime to try and push their luck it's also possible that they will push and continue dissecting their chances and we never know if what will happen after.

[julerz12]

Sad reality, but this tends to happen often on these local gambling apps/sites, and this lady should have just taken the 5m offered by the casino, regardless of whether she feels it's unjust.
She might have no case or any chance of winning if she takes this issue to court.
1. She agreed to their ToS the moment she played on their app.

VIII. Authority to Determine Final Results

The player agrees that the platform, through its certified game engine and backend systems, has the sole and exclusive right to determine, validate, and declare the official and final result of any game or spin. By registering as a player, and accepting the Terms Of Use of the platform, the player has deemed that it has expressly accepted all the game results based on the sole and final determination of BingoPlus, ArenaPlus, or GameZone.

No challenge, claim, or dispute regarding the outcome of any game shall be entertained unless the player provides evidence of a technical malfunction not attributable to the player's own device, network, or actions. The internal records, logs, and game history shall serve as the authoritative basis for resolving any discrepancies or disputes.

2. The regulatory commission (PAGCOR) already stated it's a technical error.
These guys could have helped her case if they deemed it a valid win, but alas, they didn't, which I know smells fishy, but that's what their decision is, and probably cannot be contested by anybody.

I'm not siding with this gambling site, but the lady should have used her brain, set aside her emotions, and accepted the offer, then kept quiet about it. Making noise on social media, giving interviews on local news outlets won't help her case and might even put her life in danger - money does a lot of things to people, and that includes doing very dangerous things.

[wozzek23]

I also think that the woman may not win this case.  The strongest weapon of any gambling casino to void wins is the technical error or machine malfunction alibi.  It was written on the ToS and players agreed to that.

As for the Bingo Plus, they have a record of paying ₱935 M so I do not think that the platform will make an alibi just not to pay that ₱397 M.  Maybe it is really a system error and they offer the amount for the sake of consideration/consolation.

It is because a technical error or machine malfunction is like a general error and there is no need for them to specify an error. Useful if they intend to not pay for whatever reason they have in mind. Bingo Plus may have paid 935 million peso but the question is if that is a real person or not. It is hard for me to believe these claims.

I can even believe some famous crypto casinos. But if what they are saying is true that it was really a system error, and they even offer up to 5 million peso as a compensation for the hassle, then I salute them for that. But if we are on the situation of the winner, I think it will also be hard to decide, and we made the same decision as her.

[Text]

It's the question on why would you accept less than what you supposedly win in their casino? And if I'm not mistaken, you can't even buy a good decent house and a car and live a good life with that 5 million pesos. That's why you would understand she is fighting for the whole money or at least half of and not just measly % of the prize money. She has proof with a screenshot of the winning so there's no burden on the sight. It's more on the casino itself who doesn't want to pay. But then again, when you are going against a big casino, then maybe your chances are slim and there could be some middle ground as they are willing to settle but hopefully it's should be more that 5 million pesos, in my opinion.

honestly that’s exactly why this case is so hard if you truly believe you won ₱397M then yeah accepting ₱5M feels insulting. It’s not even close to meet halfway & you’re right ₱5M today won’t automatically give you a house, a car & lifelong security especially w/ current prices so from her perspective fighting for the full amount or at least a much bigger settlement makes sense but the problem is the kind of proof she has. A SS feels convincing to us as players but legally & technically it’s weak compared to server logs, RNG audits & system records that the casino & PAGCOR rely on. Once the regulator says system error the burden shifts heavily against the player no matter how real it looked on screen.

I don’t think she’s wrong for fighting I just think she underestimated how stacked the system is in favour of the casino. Morally I’m w/ her, realistically once you’re up against a big operator & PAGCOR already ruled the odds are brutal sometimes the wrong amount of money is still the safest exit & that’s the sad part.

[Mindyspace]

It's a difficult situation to assess. From the player's perspective, the prize appeared as valid, and this naturally creates an expectation of payment. From a legal standpoint, technical glitches are almost always covered by the terms and end up being accepted by regulators.

But refusing the settlement can be seen both as defending a right and as a significant risk, since the regulator's position carries considerable weight.

Ultimately, it all depends on how the system error was characterized and how much of it can be proven. It's not a simple situation, nor is it entirely black and white, is it?

[r_victory]

The difference between what she claims to have won and what they offered is enormous. I also agree regarding why offer a sum to "settle" the case if it was a system error. But my biggest question is, even if it was a system error, shouldn't they pay? After all, they are the ones who manage the system. I even tried to read the Terms of Service, but the site is restricted in my region (I didn't want to access it through a VPN).

She doesn't have any proof of what she claims? Like a screenshot. I don't know, she might even be right, but filing a lawsuit against a company that surely has a squad of lawyers specialized in this type of conflict could backfire. Maybe she should have accepted; in the end, she got nothing.

[Finestream]

As for the Bingo Plus, they have a record of paying ₱935 M so I do not think that the platform will make an alibi just not to pay that ₱397 M.  Maybe it is really a system error and they offer the amount for the sake of consideration/consolation.

Seriously? Is that for a single win, or total wins across multiple players? If it’s true, then sure, they can play, but the real question is whether the win itself is valid.

At this point, it’s probably best to stick to what the casino has officially said. They’re claiming it was a technical error that caused the player to win that much. If they can actually prove that, then obviously they won’t pay it out.

The problem is, who’s supposed to prove that? Especially when people don’t fully trust the casino anymore, and even PAGCOR doesn’t inspire much confidence in situations like this.

[Questat]

The problem is, who’s supposed to prove that? Especially when people don’t fully trust the casino anymore, and even PAGCOR doesn’t inspire much confidence in situations like this.

Unfortunately, only PAGCOR can really decide on this, and they’ve already issued a statement. Even if the case gets taken to court, PAGCOR’s ruling will most likely be followed, unless someone can actually prove that the entire regulatory agency is corrupt, which is extremely hard to do, especially since it’s a government body.

Given that situation, honestly, she probably should’ve taken the 5 million offer. Once the regulator has spoken, the odds are clearly not in her favor anymore.

[Finestream]

The problem is, who’s supposed to prove that? Especially when people don’t fully trust the casino anymore, and even PAGCOR doesn’t inspire much confidence in situations like this.

Unfortunately, only PAGCOR can really decide on this, and they’ve already issued a statement. Even if the case gets taken to court, PAGCOR’s ruling will most likely be followed, unless someone can actually prove that the entire regulatory agency is corrupt, which is extremely hard to do, especially since it’s a government body.

Given that situation, honestly, she probably should’ve taken the 5 million offer. Once the regulator has spoken, the odds are clearly not in her favor anymore.

I think that’s probably what will happen in the end, but it looks like the lady isn’t giving up. She’s willing to keep the case alive and might even take it to court, so we’ll just have to see how it plays out. At least for us, we already know what could possibly happen since we’re familiar with casino TOS and how these situations usually go. I just wish her good luck and hope she still gets compensated in some way.

[iv4n]

WTF? System error? You finally won, and they say it's a system error?

They are forcing us to record everything we do... Something like a "dash cam", it's a new normal! How else can we prove that we didn't do anything wrong?

By the way, something like this can happen to anyone... Most of us simply play the game! We deposit some amount, we play, and something like this happens! If we knew, we would record it from several angles... I would even call my wife to record it with her phone, just in case!

This is a sad story! I am not sure if she will fight this decision or not, but if she decides to do it, I hope she will win!

[panjul07]

Given that situation, honestly, she probably should’ve taken the 5 million offer. Once the regulator has spoken, the odds are clearly not in her favor anymore.

If I was in her position, I will not accept the offer straight away but I will try to bargain for bigger amount first especially if I believe that the chance to get the whole amount is small.
Perhaps I will try to ask to get at least 10-25% of the winning amount because I think it is hard to win a fight against the house.
A different decision may come if the played game is provably fair where both parties (player and the house) can verify the bet of the winning so there is more transparency.

[giammangiato]

Legally a win is feasible, the system error if it is contemplated in the regulation and somehow protected to win the case is difficult.
If this item is not mentioned in the regulation, there are great opportunities to win.
Why did he have to report to get the system error response? Didn't they realize there was a "big" problem?
If you want to think badly, the mistake could be in calculating the jackpot and that they don't have the funds to pay that amount. If you want to think carefully, it's truly a mistake and the compensation offer is fair.
A computer investigation is needed to determine whether a technical error has actually occurred there or not. It should basically be easy to trace the records. Will they allow it?

[Smartprofit]

A "system error" in the slot machine's operation in this situation, in my opinion, is simply a dirty trick on BingoPlus' part.🥷 And it's a shame that such a respected organization as PAGCOR supported the slot machine operator in this dispute, not the player.🤷 I'm disappointed.

Let's think about what a "system error" in a slot machine means. As far as I understand, this woman (the player) played this slot machine regularly for a very long time. And she also constantly and regularly lost her money. BingoPlus doesn't offer to refund her lost money? What about the money lost by other players? According to the slot machine operator, these player losses were also caused by a "system error" in the slot machine? Or does that not count?😃 According to the slot machine operator's logic, when the woman and other players lost their money, it wasn't a "system error," but when she unexpectedly won a large sum of money, that was a "system error."  But that's not how it works! 🙅

I believe the woman should go to court and defend her rights through legal means. The offer of 5 million pesos in compensation, in my opinion, indicates that BingoPlus has implicitly acknowledged that they are not in the right in this situation. Otherwise, they would not have offered such a large financial compensation. I don't believe refusing compensation was a mistake. In any case, the final decision on this matter should be made by an arbitration court.

[Findingnemo]

It's 400M versus 5M, so it's obviously most people want to push for what they won instead of settling for the offer but it is always better to consult the lawyer who might know what is the possible outcome of this case and if there is no legal chance to win then settling with the offer is the wise move, not the one we wanted but it is always better than nothing.

[Su-asa]

Can't remember if I have come across this thread before

But this reply is based on the other thread which is related to this one, while writing the thread was locked so no way to post it there, so I have to post it here because I need to reply @Mahiyammahi since the both threads have the same contents.

https://bitcointalk.org/index.php?topic=5571486.msg66293956#msg66293956

The second offer is very good when you compare both offers together. But from what I noticed here in the op, the woman seems to be very greedy.

How come she is greedy? Are you out of your mind? She probably lost tens of thousands dollar worth of money and only gets offer $100k worth while winning $6M . Ok so I'm playing with my money, losing to casino don't counts but winning would trigger the Technical eror. Very impressive way to scam people, and you guys are supporting.

Just once Aling yourself in her position.

Like you forgot about this part of the post

PAGCOR’s investigation later concluded that there was no valid win due to a system error.
Ref: https://www.facebook.com/100050662861642

According to the op before he edited the post, the woman was offered ₱1 million which she rejected then the casino still offered her ₱5 million dollars that the issue will be settled but she refused, is that not greed?
And funny enough after series of investigations it turns out that truly it was a technical error.
Which means it is to be some casino she will no longer receive anything after the truth has been out.

Now what op is asking is that will you take the offer, but what will you do if later you found out that the whole thing was a lie ..

[Yorubek]

By winning the jackpot without any errors If the casino authorities do not give the buyer all the money and start giving various excuses to the buyer so that they do not have to give all their money, then it is logical to file a case against that casino. And if a buyer really wins the jackpot due to a mechanical error, if the casino authorities explain everything to him well, then the buyer will have to think about the matter carefully, not emotionally, but realistically, it is not logical to file a case just out of greed. By winning the jackpot, we naturally get very excited, either emotionally or greedily, we do not understand what is right and what is wrong, so we should observe the whole matter carefully and decide with a cool head.

[serjent05]

The problem is, who’s supposed to prove that? Especially when people don’t fully trust the casino anymore, and even PAGCOR doesn’t inspire much confidence in situations like this.

Unfortunately, only PAGCOR can really decide on this, and they’ve already issued a statement. Even if the case gets taken to court, PAGCOR’s ruling will most likely be followed, unless someone can actually prove that the entire regulatory agency is corrupt, which is extremely hard to do, especially since it’s a government body.

Another unfortunate event is the possibility of PAGCOR being corrupt, and accept under the table deal just to deny the person of her winnings.  Data analysis of the said bet must be produce and shown in public.  Without that as a supporting factor for BingoPlus, it will really look like BingoPlus is scamming the lady.

Given that situation, honestly, she probably should’ve taken the 5 million offer. Once the regulator has spoken, the odds are clearly not in her favor anymore.

I would also not accept the offer and will drag the case to court.  This way, the case will be fully investigated.

[Stalker22]

The difference between what she claims to have won and what they offered is enormous. I also agree regarding why offer a sum to "settle" the case if it was a system error. But my biggest question is, even if it was a system error, shouldn't they pay? After all, they are the ones who manage the system. I even tried to read the Terms of Service, but the site is restricted in my region (I didn't want to access it through a VPN).

Of course they will cover their ass with terms of service, and you can see a snippet already posted by user julerz12.  It would be incredibly naive to think a casino is going to hand over a life-changing jackpot just like that.  I think every single casino on the planet - online or physical - has a clause that says: "Malfunction voids all plays and pays."  Its the ultimate "get out of jail free" card.  So, instead, they will just call it a bug, give you a free steak dinner, and tell you to get lost.

The compensation being offered is not because of any feelings of guilt but instead to remove the potential for bad press or publicity.   Its a "hush money.". If she were to accept even the smallest amount, she will likely be required to sign an agreement not to pursue legal action against them.
 

She doesn't have any proof of what she claims? Like a screenshot. I don't know, she might even be right, but filing a lawsuit against a company that surely has a squad of lawyers specialized in this type of conflict could backfire. Maybe she should have accepted; in the end, she got nothing.

Agreed. They spend millions on those lawyers specifically to ensure that if such "glitch" happens, they dont have to pay for it.