Would you gamble on a casino without 24/7 support?

[Zadicar]

I’ve been thinking about how important customer support really is when gambling online.
Some casinos don’t offer 24/7 live support, only limited hours or email-based help. Would you still trust and gamble on a casino like that, even if it has a good reputation?

Based on your experience, what kind of issues did you encounter with casinos that don’t have active online support, especially during KYC or withdrawals?

As much as possible then this would be preferred but we do know that they cant be that 24/7 depending on their budget yet we do have already AI today instead on having some staff then most of questions could be answered even with that automated response which most casinos are using up today. So it wont be that something that for the business to spend up on something that people would commonly be asking out. Although it would be better that there will be that a human intervention or response since there are issues on which that AI cant be able to answer or giving out that explaination of a specific issue but of course it will be just that depending on a certain individual because for me im not that much experiencing some issues on most of casino engagement or experience on which i dont mind much about it.

In overall aspects on which we know that support system or response are that crucial on any business because there are instances  that issues cant be resolved out and needed up with that immeidate response. So it will be just that depending on a certain individual on how they would be choosing up their casino for them to play on.

[Sammye3]

I’ve been thinking about how important customer support really is when gambling online.
Some casinos don’t offer 24/7 live support, only limited hours or email-based help. Would you still trust and gamble on a casino like that, even if it has a good reputation?

Based on your experience, what kind of issues did you encounter with casinos that don’t have active online support, especially during KYC or withdrawals?

Well, the most similar experiences I had with the customer service support was the repeated responses it gave while trying to resolve a pending withdrawal issue. It was just so frustrating that I had to leave the whole stuff for a while only to come back and see that my money was refunded back into my betting wallet.

I have not really had much of an issue that required a customer care support so I can't really tell if they offer a 24/7 customer support or not. But I think there could be issues of delayed responses and all in regards to these issues. It would be a bit insecure to fully trust a gambling platform that has customer support issues, so "NO", I would rather look for a better gambling platform that offer better services than have my finances at stake.

[Localhostspeed]

I’ve been thinking about how important customer support really is when gambling online.
Some casinos don’t offer 24/7 live support, only limited hours or email-based help. Would you still trust and gamble on a casino like that, even if it has a good reputation?

Based on your experience, what kind of issues did you encounter with casinos that don’t have active online support, especially during KYC or withdrawals?

I have never for once chat with customer support or maybe because I haven't experienced any problem. Most casinos today has added AI customer support to help you out on the quickest way to use the casino and have no problem and even if you encounter a problem, the AI gives you the best answer and if that isn't not enough, they forward your complaints to the nearest assistant which some of the time are not around or on desk to solve your problem.

A standard casino will not reject your Kyc if there is no problem your end. If there is a problem, they are going to tell you why. I don't know how some casino even do Kyc these days but I think they do have some software that handle Kyc outside the casino and it's flawless, no delay and are very sharp, so that's for Kyc. Withdrawals problem is rare, unless you do not satisfy casino demands, your withdrawals will go through. Just to avoid any problem, use a casino that has a representative to attend to issues.

[Z_MBFM]

I’ve been thinking about how important customer support really is when gambling online.
Some casinos don’t offer 24/7 live support, only limited hours or email-based help. Would you still trust and gamble on a casino like that, even if it has a good reputation?

Based on your experience, what kind of issues did you encounter with casinos that don’t have active online support, especially during KYC or withdrawals?

A casino site should have a 24/7 support system, especially those casino sites that operate their business globally. Because the time of day and night changes in different countries, people gamble on a site 24/7. So no one can ever tell when someone will face any problem. I have seen that most casino sites have a 24/7 live support system. If these things are right, such as deposits, withdrawals, 24/7 customer support, smooth UI and smooth site scrolling, and game play, a casino site is useful and if they can provide good service, they can capture a good market in a short time.

[Rockstarguy]

I’ve been thinking about how important customer support really is when gambling online.
Some casinos don’t offer 24/7 live support, only limited hours or email-based help. Would you still trust and gamble on a casino like that, even if it has a good reputation?

Based on your experience, what kind of issues did you encounter with casinos that don’t have active online support, especially during KYC or withdrawals?

Support is one of the factors that can make a casino reputable. It is very risky to gamble with a casino that lacks good support because if anything happens, just imagine the stress one will undergo to solve the problem.

One thing about using an online casino is that you can't anticipate when you will encounter an issue that will require support. Support is very important, and it is the first thing every gambler needs to consider when choosing a casino to gamble with.

[Odusko]

I’ve been thinking about how important customer support really is when gambling online.
Some casinos don’t offer 24/7 live support, only limited hours or email-based help. Would you still trust and gamble on a casino like that, even if it has a good reputation?

Based on your experience, what kind of issues did you encounter with casinos that don’t have active online support, especially during KYC or withdrawals?

Support is one of the factors that can make a casino reputable. It is very risky to gamble with a casino that lacks good support because if anything happens, just imagine the stress one will undergo to solve the problem.

One thing about using an online casino is that you can't anticipate when you will encounter an issue that will require support. Support is very important, and it is the first thing every gambler needs to consider when choosing a casino to gamble with.

Agreed thay despite the need for support to be active on a casino, we still have nkt really used them except when we rearly have the need for the support assistances most of the time we never even have need to contact support so their job is a bit less, that is why some casinos are now replacing the human support with bots lately to caught cost.

[acroman08]

Some casinos don’t offer 24/7 live support, only limited hours or email-based help. Would you still trust and gamble on a casino like that, even if it has a good reputation?

If they have a good reputation and their customer support is amazing and does actually help you with your issues when you complain/ask to them, then I have a problem with that. 24/7 customer support is great, but if the support sucks, then having 24/7 support is basically useless. Basically, what I am saying is that the quality of customer support is far more important than it being available 24/7.

[Versatile_choice]

Would you gamble on a casino without 24/7 support?

Of course I wouldn't do that, the question is what if it is an urgent support?  Because sometimes you might be curious to get support more especially if it is something that is unusual, in that case you can't be patient enough to wait until god knows when. I know that most gamblers wouldn't mind after seeing that they can't get 24/7 support,  and yeah it is just a personal decision I personally will not join such Casino. As a matter of fact there are other Casino out there that offer 24/7 support so while going for the one that can't offer support whenever I need them.

[eisen33]

I’ve been thinking about how important customer support really is when gambling online.
Some casinos don’t offer 24/7 live support, only limited hours or email-based help. Would you still trust and gamble on a casino like that, even if it has a good reputation?

Based on your experience, what kind of issues did you encounter with casinos that don’t have active online support, especially during KYC or withdrawals?

I've never contacted casino support because I've never needed to, so it doesn't really matter to me how support works. Even if support isn't available 24/7, I think I can open a ticket and wait for a response. I don't know how urgent my support requests might be, or what would require me to contact online support. So I'll continue to play at casinos even if their support isn't available 24/7.

[Anayochukwu]

I’ve been thinking about how important customer support really is when gambling online.
Some casinos don’t offer 24/7 live support, only limited hours or email-based help. Would you still trust and gamble on a casino like that, even if it has a good reputation?

Based on your experience, what kind of issues did you encounter with casinos that don’t have active online support, especially during KYC or withdrawals?

I think a reputable casino would always make customer support available for their customers because that is the things that motivate gamblers to gamble more because you are sure that customer support would always see you through when you have an emergency. To be honest I don't think I would even sign up to a casino that doesn't have a good customer support because most times we often experience little challenges when placing a bet, so it is very important to gamble with casino that doesn't lack anything.

[Fredomago]

Some casinos don’t offer 24/7 live support, only limited hours or email-based help. Would you still trust and gamble on a casino like that, even if it has a good reputation?

If they have a good reputation and their customer support is amazing and does actually help you with your issues when you complain/ask to them, then I have a problem with that. 24/7 customer support is great, but if the support sucks, then having 24/7 support is basically useless. Basically, what I am saying is that the quality of customer support is far more important than it being available 24/7.

Exactly, even if they are offering 24/7 support if the resolution that they'll going to conduct will consume much time it's still unreliable, better to have that email support or even not 24/7 but the support is working well and provide solution that will assist you to resolve your concern, though it's more on how a gambler see both pros and cons whenever they visit the casino and play/bet using their hard earned money, support is always needed and if the casino is good in resolving issue even not 24/7 support that's still good.

[Cyber_warrior]

I’ve been thinking about how important customer support really is when gambling online.
Some casinos don’t offer 24/7 live support, only limited hours or email-based help. Would you still trust and gamble on a casino like that, even if it has a good reputation?

I think it’s better a casino has 24/7 live support, that’s going to help resolve some minor issues, but I don’t really have issue if the gambling site am using doesn’t have 24/7 support. I will send them email or communicate with them within the period that their life support will be available, all what am after is if they going to resolve my problem. Before I make use of a casino, what I check first is the reputation of the casino, if the casino is reputable, I don’t have any problem with that since they will be able to solve my problem.

[|MINER|]

Nowadays, people want a little more convenience in all aspects. If I were to present my personal opinion here, I would say that nowadays most people will not gamble at casinos that do not offer 24/7 live support.
Because currently, we see 24/7 live support in most casinos, so why would we go to play games in casinos that do not have this type of service? It may be that in the initial stage, the user can be satisfied by finding a solution through AI, but later, if the user's problem cannot be solved through AI, then it can be solved through a live agent.

[icebar]

I’ve been thinking about how important customer support really is when gambling online.
Some casinos don’t offer 24/7 live support, only limited hours or email-based help. Would you still trust and gamble on a casino like that, even if it has a good reputation?

A gambler wants a quick solution to any problem he has, and if a site does not have live support, then I do not think that gambling platform will be very attractive to gamblers. In many cases, it is seen that in all casino sites where there is live support 24/7, if there is a problem, sometimes it can take a long time. But as a gambler, I will never be interested in those sites which do not have live support 24 hours a day.  Even if a gambling site is reputable, if they don't have live support, my attitude towards that casino will not change.

[PrivacyG]

Nowadays, people want a little more convenience in all aspects. If I were to present my personal opinion here, I would say that nowadays most people will not gamble at casinos that do not offer 24/7 live support.

I believe we can all agree that any Casino is a good place as long as there is a Customer Service that really cares about the customer and tries to solve the issues they may have.  It would be more convenient to have live support but even mail support is good as long as they answer fast enough and find a solution.  I have seen enough live support chats that offer pretty much zero understanding to the customer.  Mail, phone, SMS, what not, as long as they offer decent service it probably does not matter.

[LUCKMCFLY]

I honestly wouldn't bet or play at a casino that doesn't have support within it Personally , things are what they are; there are many casinos, we should choose to play at the safest casinos for us, we shouldn't risk our money.

[AmaGold70]

I’ve been thinking about how important customer support really is when gambling online.
Some casinos don’t offer 24/7 live support, only limited hours or email-based help. Would you still trust and gamble on a casino like that, even if it has a good reputation?

Based on your experience, what kind of issues did you encounter with casinos that don’t have active online support, especially during KYC or withdrawals?

Casinos always assures their customers that they have a 24/7 customer support service but it isn't always true because they are unavailable to answer your questions sometimes but I won't condemn any casino because of lack of customer support service because most of the times I try to figure out some things on my own and if they already have a good reputation then I don't have a problem with them. I like their live chat sessions though because it makes me feel comfortable and connected to the casino somehow, I will only condemn a casino if they don't have a customer support service, no live chat sessions and if they haven't answered any questions from customers ever.

[len01]

Gambling on a platform without 24/7 support is basically the same as accepting any outcome related to lost funds or delayed withdrawals. Personally, I’ve never gambled on casinos like that, because whenever I try a new casino, I always contact support first, especially to ask about KYC. If a site doesn’t even have customer support, I won’t bother registering or betting there, even if it has a good reputation.

But the real question is, are there still casinos out there without 24/7 customer support? As far as I know, most casinos nowadays already provide customer support teams that are ready to handle all kinds of user issues.

[alegotardo]

I’ve been thinking about how important customer support really is when gambling online.
Some casinos don’t offer 24/7 live support, only limited hours or email-based help. Would you still trust and gamble on a casino like that, even if it has a good reputation?

Based on your experience, what kind of issues did you encounter with casinos that don’t have active online support, especially during KYC or withdrawals?

Well, it depends....
I've played at casinos that claimed to have 24/7 support, but it took them at least 24 hours to give the first response. Does that help much? No... so don't fall for the illusion that a 24/7 casino is that important. I mean... it is important, yes, but it's not the only thing you need to consider.

Something I always look for in the terms of service or in the FAQs... somewhere, is the response time they have to resolve a problem. There are things you can wait for, but there are others that would certainly make me never go back to the casino if I have problems with withdrawals, deposits, or KYC. Why? Because these are situations that would completely trap my money and I would not be able to play. Is there anything worse than that? Them withholding your money and preventing you from having fun?

So, 24/7 is important, but resolution time is too. I always analyze both.

[Findingnemo]

Gambling on a platform without 24/7 support is basically the same as accepting any outcome related to lost funds or delayed withdrawals. Personally, I’ve never gambled on casinos like that, because whenever I try a new casino, I always contact support first, especially to ask about KYC. If a site doesn’t even have customer support, I won’t bother registering or betting there, even if it has a good reputation.

Customer support is not same as live chat support and I guess OP is specifically talking about the live chat support. And live chat is more of FAQ and they don't have much access to the fund related problems, they will just ask us to create the support ticket via the official email so not having one is not a big of a deal.