What do you need from an online casino?

[SamReomo]

I would love to see KYC up front or not at all myself so we see less drama regarding stolen money. If players weren't allowed to depo unless they pass kyc then the sites couldn't take that players profit from them. It just seems like the path that casinos should look to take, I doubt that happens though.

Well, most of the casinos these days have made KYC a drama and nothing else, when a players wins a huge amount then he/she is asked to complete the KYC and in some cases when the won amount is pretty high, the user gets blamed for multi-accounting or for something else that's against the Terms and Conditions of the casino. It's much better to ask for KYC at first but if not then not ask for it ever, but we all know that casinos use KYC as a drama and that's the reason they don't ask for it at first.

[Fortify]

As an exercise for everyone in this section of the forum, and so that online casinos know our opinions for possible future improvements that benefit the user/customer, we could each give our point of view on what an online casino should have for you to say, this is the "perfect" casino.

Personally, I would like deposits and withdrawals to be permanently instant, and if they require KYC in the future, they should ask for it when I register or when I make a deposit, not when I withdraw.

It's honestly a bit boring with the way pretty much all casinos look the same today, but I guess that is what consumers want and if your casino does not have 500 games at the time of opening it will be considered a failure to the customer - who will move on never to return. For me it is speed of depositing as well and general trust in the site that you're depositing money in. Having a bit more variety like sports betting and a poker p2p element is also nice, but the logistics and keeping enough active players can be hard.

[Mr. Magkaisa]

To be straight, 1WIN casino is one of the best, They have what I want.

NO KYC
Fast trasaction for deposit and withdrawal, instant!
They have 50, 30 and 20 % bonus when you deposit (1 each week)
350 free spin every month (consolation from raffle)
cashback weekly.
And most important, They dont banned my country/IP with all the providers specially Pragmatic.

[Cityhunter34]

Personally, I would like deposits and withdrawals to be permanently instant, and if they require KYC in the future, they should ask for it when I register or when I make a deposit, not when I withdraw.

Exactly what we all need too. Honestly, there's nothing sweet than making deposits and withdrawals permanently instant, and of course if their would be any requirements of KYC in the future they should make it official on time so that we can pass those process at the same time and not when making withdraw. Because this has always been their strategy all the time and then you wouldn't know what to do about it because they are the ones who have the final say.

[Out of mind]

I think casino platforms do not behave like this at all. If they ask for KYC when you create an account, then it is fine. But we are increasingly seeing that after depositing, when you withdraw money, they are forced to do KYC with various problems. But when you make a deposit, you can only deposit money after creating an account with a simple email and password, but when you withdraw, they do not do this. However, there are some casinos where if you have a small amount of money, you can withdraw it without KYC, but in my opinion, if you withdraw more money, they force you to do KYC. However, if you remove the KYC system from casinos, the number of customers who want to protect their privacy will increase and they will deposit there. So I think I do not like this behavior of casinos asking for KYC when withdrawing.

[Shishir99]

Personally, I would like deposits and withdrawals to be permanently instant, and if they require KYC in the future, they should ask for it when I register or when I make a deposit, not when I withdraw.

These are reasonable requirements.
Personally, I would say I need 24/7 live support, instant deposits and withdrawals, fair games, fair competitions, and generous bonuses. If a casino meets all these points, I would say this is a perfect casino for me. Without any of these features, I would say that the casino is not for me. I might reconsider the bonus, but not the others. I won't play at a casino that doesn't offer fair games, doesn't have live support available 24/7, or doesn't offer instant deposits and withdrawals. The races should be fair too. There are casinos that are rigged including their games and races. So, this is important too.

[Dunamisx]

If you keep asking all of us to mention one or two things we wanted from using any gambling casino, we all are going to have a lot to mention because we have many desired features that we may want them to put in place, even though this may not be at the best of their own interest, gambling is not what we can totally have our own freedom or way in, because it is been managed for their own profitability as well as they set some guidelines preventing us from what we should do and not.

[rezakurnia66]

To be straight, 1WIN casino is one of the best, They have what I want.

NO KYC
Fast trasaction for deposit and withdrawal, instant!
They have 50, 30 and 20 % bonus when you deposit (1 each week)
350 free spin every month (consolation from raffle)
cashback weekly.
And most important, They dont banned my country/IP with all the providers specially Pragmatic.

Interested bonuses offering from that casino exactly not require KYC, by the way has unlimited amount withdrawing not require KYC or still has limited fund if want to withdraw without verifying data? Classic problem with many casino online nowadays can't access yet for Pragmatic games and I faced it with several casino online gambling.

The same with my wearing signature code casino Bet25 not require KYC, withdrawal without paying fees and withdrawal process take few minutes only. Its special offer from Bet25 gambling how much amount to withdraw there are zero fees transaction last time my withdrawal using USDT with Polygon network.

[junder]

You want instantly receive money, when your bet wins every round, addition to all the game being fun and cheerful. Looks like a dream casino. If slow withdrawals are not always casino fault, and entertainment is subjective, then all casino have to do to look ideal is to increase games win rate? If everyone starts winning more often, wont it create a gap between gamblers have deposited and gamblers withdrawn?

Yes, so the thing that casinos cannot do is increase the chances of winning for their visitors, because they also have a goal to make a profit. And with slow withdrawals sometimes it's not a problem of the casino but a problem of the internet connection that may be bad so there is quite a slow time in withdrawals made.

With the casino itself, of course they will provide the best service to make visitors comfortable, and that will indirectly make visitors come back to visit again.

[tbterryboy]

Perfect casino huh? Does that even exist? I mean for my long time of playing and seeking for new casinos every now and then, I don't see that perfect casino exist yet. But some other casino just supply what the one lacks and then that one, do also have a feature that you can not find on the other. But that seems a good thing in terms of fair business because this gives others a chance to be used too.

When it comes to the speed of withdraw and deposits, almost all have this now. And about the KYC, some doesn't mandate it, or this usually pops up by the time we hit that withdraw button, but if we only pay attention to their TOS page, for sure they stated it there.

[CryptoHeadlineNews]

If you keep asking all of us to mention one or two things we wanted from using any gambling casino, we all are going to have a lot to mention because we have many desired features that we may want them to put in place, even though this may not be at the best of their own interest, gambling is not what we can totally have our own freedom or way in, because it is been managed for their own profitability as well as they set some guidelines preventing us from what we should do and not.

No doubt, it's true that online casinos will always want to prioritize rules, terms and conditions that benefits them the most, rather than the general gambler who uses the platform. But one thing that is certain is the fact that the more a casino becomes clear about it's terms and conditions, the more it's likely to build trust among gamblers in the gambling community. So in a nutshell, one common complaints people always make about crypto online casinos is "A sudden KYC requests after a big win on a casino", and in regards to this, if a crypto casino can stop this shady act of only requesting for KYC only after a gambler have a big win, but not when they intend to deposit, it will solve most of the complaints been made online. Because for the past few years, this have always been the most common complaints among gamblers. While secondly, another common complaints people usually make is "Bonus traps & impossible wagering requirement", because some casinos don't always have a clear bonus requirement when you haven't bought the bonus, but only to realize after buying the bonus that you need to wager 30x–50x of the bonus before you will be eligible for withdrawal. Which is absolutely outrageous.

[leonair]

As an exercise for everyone in this section of the forum, and so that online casinos know our opinions for possible future improvements that benefit the user/customer, we could each give our point of view on what an online casino should have for you to say, this is the "perfect" casino.

Personally, I would like deposits and withdrawals to be permanently instant, and if they require KYC in the future, they should ask for it when I register or when I make a deposit, not when I withdraw.

They will do their business and they will adopt various strategies to grow their business so that more gamblers go there to gamble. But if you go there and face any kind of problem and get hurt, you will be responsible for it because you went there without reading the ToS. But if there is something that has not been mentioned in the ToS on a casino site that happened to you, then it is the responsibility of that site. If the KYC issues are clearly mentioned in the TOS, then they can demand KYC from you at any time. But if you do not think they are fair, then you can avoid that site and gamble on another site.

[Cantsay]

The same with my wearing signature code casino Bet25 not require KYC, withdrawal without paying fees and withdrawal process take few minutes only. Its special offer from Bet25 gambling how much amount to withdraw there are zero fees transaction last time my withdrawal using USDT with Polygon network.

This is not true because from the Terms and conditions of the site they have this there in section 17.1 ” 17.1 Bet25 reserves the right to request any Know Your Customer (KYC) documentation at any time, as deems necessary, to verify a user's identity.”

This means that they can request for kyc verification any time they wish to and you’ll have to comply with it if you want to keep using the site. What most people suggested on this thread was for gambling sites to just bring up the kyc page upfront so users would complete it and won’t have to face any kyc related drama in the future.

[silpersurfer]

The image of the "perfect online casino" is nice, but in reality, there are some facts that cannot be avoided. In my experience and everyone else's, when we make a deposit, the casino never asks about the origin of the money. It is fast, instant, and seems very easy. The story changes when it comes to withdrawing funds. This is where casinos feel an urge to know who the player is by conducting a KYC process for reasons of security, regulation, and to avoid being abused.

This is how the online casino world works. I do appreciate the rationale for KYC, but what indeed gets to me most times is the time it takes to process. Deposits can be made within seconds to reflect on a balance with a casino, in less than a minute. Withdrawals take much longer to process because of different queues and other internal processes that it has to go through. The imbalance, to me, gives an unfair taste towards players. If a casino wants to prove how user-friendly it can get, transparency and withdrawal speed should receive as much attention as ease of deposit.

[Agbe]

Well, most of the casinos these days have made KYC a drama and nothing else, when a players wins a huge amount then he/she is asked to complete the KYC and in some cases when the won amount is pretty high, the user gets blamed for multi-accounting or for something else that's against the Terms and Conditions of the casino. It's much better to ask for KYC at first but if not then not ask for it ever, but we all know that casinos use KYC as a drama and that's the reason they don't ask for it at first.

What you said is the truth. Casinos have made KYC as drama between the players and the support team of the casino. And the way I am understanding some of those accusation of multiple accounts, it it is because they don't have anything to accuse the players to block the account and collect the money from the player. And once the gambler account is ban, he can't have sufficient evidence to backup his accusations so the account and everything in the account is gone. If the money is big foe the gambler to withdraw, the passport in the KYC would be rejected. And I support you suggestion of asking full KYC at the beginning to avoid drama when the gambler wins big. And there should be an account routine verification before the gamblers hit the jackpot.

[Bright0515]

If you keep asking all of us to mention one or two things we wanted from using any gambling casino, we all are going to have a lot to mention because we have many desired features that we may want them to put in place, even though this may not be at the best of their own interest, gambling is not what we can totally have our own freedom or way in, because it is been managed for their own profitability as well as they set some guidelines preventing us from what we should do and not.

That is right mate but I think the necessary things are even more important here, think about how KYC verification is required if you want to withdraw but amount of money and also think of how transactions are also delayed, some casino platforms are even hard to navigate through, some of them are slow to the fullest and it makes everything gets boring, though this doesn't happen in every casinos. For me KYC should not be required on any crypto casino and transaction fees should also be low, minimum withdrawals too should be low

[Zigabel]

Personally, I would like deposits and withdrawals to be permanently instant, and if they require KYC in the future, they should ask for it when I register or when I make a deposit, not when I withdraw.

Exactly what we all need too. Honestly, there's nothing sweet than making deposits and withdrawals permanently instant, and of course if their would be any requirements of KYC in the future they should make it official on time so that we can pass those process at the same time and not when making withdraw. Because this has always been their strategy all the time and then you wouldn't know what to do about it because they are the ones who have the final say.

It is very annoying to see KYC requirement at the instance of withdrawal it can also be frustrating by the way, only a few gets the patience through that stage but I agree that it is very better if they require KYC at the point of deposit or at the point registration, that way it make gambling more interesting and fun to the gambler as they will be willing to follow suit with more gambling activities seeing that they can get access to their funds at anytime.

[lombok]

If you keep asking all of us to mention one or two things we wanted from using any gambling casino, we all are going to have a lot to mention because we have many desired features that we may want them to put in place, even though this may not be at the best of their own interest, gambling is not what we can totally have our own freedom or way in, because it is been managed for their own profitability as well as they set some guidelines preventing us from what we should do and not.

That is right mate but I think the necessary things are even more important here, think about how KYC verification is required if you want to withdraw but amount of money and also think of how transactions are also delayed, some casino platforms are even hard to navigate through, some of them are slow to the fullest and it makes everything gets boring, though this doesn't happen in every casinos. For me KYC should not be required on any crypto casino and transaction fees should also be low, minimum withdrawals too should be low

By reducing the elevated verification by eliminating bureaucracy, it is a clever step towards enhancing user experience in a decentralised ecosystem. Such technical problems as slowness of the system and problems in navigation on some platforms do deserve severe criticism. It is true that a good online service has a flexible with withdrawals and cost effectiveness that have been explained as important determinants of a good online service. Concentrating on the convenience, without having the complex procedures, will lead to a more efficient and pleasant environment of users who consider their time and operational cost efficiency.

[wiss19]

It's honestly a bit boring with the way pretty much all casinos look the same today, but I guess that is what consumers want and if your casino does not have 500 games at the time of opening it will be considered a failure to the customer - who will move on never to return. For me it is speed of depositing as well and general trust in the site that you're depositing money in. Having a bit more variety like sports betting and a poker p2p element is also nice, but the logistics and keeping enough active players can be hard.

These are all A/B test results basically. When all the casinos look the same, or in any industry companies do look quite similar, that is because everything else is tested and seen that you are not going to get the best result any other way. So they all test stuff, and come with the same solution and then they all look the same.

Casinos are the same, because casinos try all kinds of promos, bonuses, UIs, social media, they try it all, but then they all come to same conclusion and look the same because that is what gets the best result.