What do you need from an online casino?

[sompitonov]

It's honestly a bit boring with the way pretty much all casinos look the same today, but I guess that is what consumers want and if your casino does not have 500 games at the time of opening it will be considered a failure to the customer - who will move on never to return. For me it is speed of depositing as well and general trust in the site that you're depositing money in. Having a bit more variety like sports betting and a poker p2p element is also nice, but the logistics and keeping enough active players can be hard.

These are all A/B test results basically. When all the casinos look the same, or in any industry companies do look quite similar, that is because everything else is tested and seen that you are not going to get the best result any other way. So they all test stuff, and come with the same solution and then they all look the same.

Casinos are the same, because casinos try all kinds of promos, bonuses, UIs, social media, they try it all, but then they all come to same conclusion and look the same because that is what gets the best result.

Nevertheless, in my opinion, most gambling platforms work steadily and have many excellent and interesting features. Of course, among the many, you can find the site where you like to play and don't want to go to any other, moreover, such platforms want to attract more players, because they know that they have a high level, and you don't want to switch to other sites at all. Speaking about me personally, I don't want to criticize platforms that I really like, but I can strive for the ideal indefinitely.

[Orpichukwu]

Secondly, the robots that detect linked accounts should be improved because they make alot of mistakes for people who has no connection with the accounts they got linked with based on IP or location clash..

Some casinos already have a clear rule of one household, one account, and if they have such rules, then their algorithms will be instructed to work with that, which will be an obvious reason why they detect and flag accounts that have suspicious connections based on IP, but when such happens, they should be able to give the users a chance to redeem themselves and prove they are different people.

[Akbarkoe]

As an exercise for everyone in this section of the forum, and so that online casinos know our opinions for possible future improvements that benefit the user/customer, we could each give our point of view on what an online casino should have for you to say, this is the "perfect" casino.

Personally, I would like deposits and withdrawals to be permanently instant, and if they require KYC in the future, they should ask for it when I register or when I make a deposit, not when I withdraw.

Some casinos already do this, so you don't have to wait until the future to get that kind of hope, as it already exists.
But I hope all casinos in the future will maintain user security and resolve any issues effectively through good communication, without unilateral decisions based on assumptions. This still sometimes happens in casinos today, perhaps in most cases, it could be said to be similar. I hope this level of customer responsibility will also improve.

[fredericktaylor]

I think what is needed in an ideal or a perfect casino. Gambler should never be harassed or cheated, there should be complete transparency in that regard, so that there is no harassment while withdraw money, so that the gambler does not feel that the casino does not want to give him the money he won, which is why he has to provide various types of information. The gambler is not willing to provide his personal information because there may be trouble in the future, yet the gambler is forced to provide it by falling into a trap. All kinds of information should be taken at the beginning of account registration. Another thing is that if the gambler loses extra money due to any technical error, then it is very important to have transparency in this regard by refunding the excess money lost by the gambler.

[AmaGold70]

As an exercise for everyone in this section of the forum, and so that online casinos know our opinions for possible future improvements that benefit the user/customer, we could each give our point of view on what an online casino should have for you to say, this is the "perfect" casino.

Personally, I would like deposits and withdrawals to be permanently instant, and if they require KYC in the future, they should ask for it when I register or when I make a deposit, not when I withdraw.

I have noticed that most casinos don't have any issues with deposits but there's always a slow motion with withdrawals because during withdrawal is always seems like the casino doesn't want to release the money you have won already to you by asking for too many information that isn't necessarily so I need them to do better and also they should try to always be available for the customers by making their customers support service active for every customer that has things to report to them or for any clarification, and lastly they should be better with the KYC requirements and make it less demanding or stressful because I don't even know why it's needed anyway.

[Accardo]

I have noticed that most casinos don't have any issues with deposits but there's always a slow motion with withdrawals because during withdrawal is always seems like the casino doesn't want to release the money you have won already to you by asking for too many information that isn't necessarily so I need them to do better and also they should try to always be available for the customers by making

Withdrawing with crypto isn't meant to be a problem, I don't see why some casinos delay payment, it writes them off as devious, although some technical glitch could be the fault, it doesn't occur with deposits, why then withdrawal, especially the big winners go time without number experiencing delays with the big payouts, it's a loophole that should be fixed.

[AakZaki]

-snip-
In the end, what every player wants is clear rules and trust, without so much bureaucracy.

In addition, customer support also plays a big role. It doesn't have to be always 24 hours with sweet promises, but at least it's responsive and really helpful when there's a problem. A good casino doesn't complicate players with hidden terms, absurd roll overs or rules that change along the way.
Bonuses are interesting, but without clarity they often become a trap. In my opinion a trustworthy casino is one that dares to be honest from the start, both when players lose and win, because that's where the real reputation is tested.

[|MINER|]

As an exercise for everyone in this section of the forum, and so that online casinos know our opinions for possible future improvements that benefit the user/customer, we could each give our point of view on what an online casino should have for you to say, this is the "perfect" casino.

Personally, I would like deposits and withdrawals to be permanently instant, and if they require KYC in the future, they should ask for it when I register or when I make a deposit, not when I withdraw.

I don't know if I am seeing kind of similar topic again in this forum, even you are asking for a good wish but I have doubt on the succes of this process becuase of the time this kind of scattered discusion remain the out site of the casino's team, but the thing you can do for getting their attention on this forum is you can ask or suggest them on their Official ANN thread, even most of our expectation wouldn't be accepted but may be of some we can have approved ?

[imthegreat]

I think what is needed in an ideal or a perfect casino. Gambler should never be harassed or cheated, there should be complete transparency in that regard, so that there is no harassment while withdraw money, so that the gambler does not feel that the casino does not want to give him the money he won, which is why he has to provide various types of information. The gambler is not willing to provide his personal information because there may be trouble in the future, yet the gambler is forced to provide it by falling into a trap. All kinds of information should be taken at the beginning of account registration. Another thing is that if the gambler loses extra money due to any technical error, then it is very important to have transparency in this regard by refunding the excess money lost by the gambler.

I've already experienced more than twice that various online casinos don't want to give me back the money I've won fairly. After all, when I lose, the money is deducted from my balance within a split second. But if I want to get back, sometimes even just what I deposited, they start telling me I have to wager it. What the hell? It's my money, and I can transfer it back and forth as many times as I want; the casino should do it quickly and without question. That's what a good casino looks like. If they also allowed me to see the odds in the games, so I could know everything was fair, that would be perfect.

[Satofan44]

Simple starting points:

1) No KYC under any circumstance at all, no excuses.
2) Shorts terms and conditions page, I am not going to waste my precious life reading an intentionally long and convoluted document.
3) The option to disable any kind of popups and marketing promotions, you are just annoying me with useless events that are made for the poor and the addicted.
4) Ability to hide various parts of the website with settings, I don't want to bloat my uBlock for your website.

Life could be simple, but they choose to be intentionally annoying. From one side this is because many of these websites are run by completely incompetent idiots, and from the other it is that they are intentionally annoying because it works for the weak minded. If you spammed them enough and in the right way, they would place their entire family on the color red eventually. 

[DaNNy001]

What I love is active live support to address whatever is the problem from customers. Fast withdrawal is part of it. Giving bonus is a good way to keep customers like myself.

However, casino with a good reputation is the most important to me because it gives me confidence when using the site. You will hardly be scammed in such casinos. It's good casinos build a good reputation for themselves.

some casinos leave issues form customers pending for weeks before dealing with the issue, this doesn't help at all...every casino that's legit needs to be prompt to respond...people would always make use of a casino that they feel safe with...casinos that have agents responding and dealing with issues immediately are reputable and they can actually be relied unlike casinos that don't offer this

[GiftedMAN]

some casinos leave issues form customers pending for weeks before dealing with the issue, this doesn't help at all...every casino that's legit needs to be prompt to respond...people would always make use of a casino that they feel safe with...casinos that have agents responding and dealing with issues immediately are reputable and they can actually be relied unlike casinos that don't offer this

If a casino can have a reliable customer service/assistance system, then I don’t know what else they’re doing on the market. Running a casino isn’t just about having the best games, having the best user interface or having a swift transaction, customers crave for a platform that can listen to them and attend to their queries quickly, and if a casino lacks this, then they’ll definitely lose customers.

[Ivystar5]

Secondly, the robots that detect linked accounts should be improved because they make alot of mistakes for people who has no connection with the accounts they got linked with based on IP or location clash..

Some casinos already have a clear rule of one household, one account, and if they have such rules, then their algorithms will be instructed to work with that, which will be an obvious reason why they detect and flag accounts that have suspicious connections based on IP, but when such happens, they should be able to give the users a chance to redeem themselves and prove they are different people.

I never knew that was even possible to give a household an IP hence not letting accounts from the same IP lady or even allow them to create an account, this kind of run was something that in my opinion never existed but that also has a positive side because if a family is known to have an addict or something they could put everyone into gambling and ruining there life's but then if restrictions exists they can be difficult to keep gambling more than they should.

[Orpichukwu]

I never knew that was even possible to give a household an IP hence not letting accounts from the same IP lady or even allow them to create an account, this kind of run was something that in my opinion never existed but that also has a positive side because if a family is known to have an addict or something they could put everyone into gambling and ruining there life's but then if restrictions exists they can be difficult to keep gambling more than they should.

It does actually exist where only one person from a household is allowed to own an account in a particular casino, but there is one thing I don't like about such rules: since the IP of the said family is already known, they should not allow anyone sharing the same IP to create an account again or give a warning each time a new account wants to be created from the same area. There is no need to wait until the person is a full member who has some winnings and is about to withdraw before launching an investigation on the person.

[batang_bitcoin]

Some casinos already have a clear rule of one household, one account, and if they have such rules, then their algorithms will be instructed to work with that, which will be an obvious reason why they detect and flag accounts that have suspicious connections based on IP, but when such happens, they should be able to give the users a chance to redeem themselves and prove they are different people.

I think it's case to case basis like there's someone from the family accidentally made an account and none of the family members are letting each other know that they're gambling. It's in the hands of the casino on how they're going to handle that. And that's because if it's not possible for them make more than one account per household, they can provide individual kyc as per their rule on how they'll make this as an exception. It really differs based on the team that will validate the situation. Maybe I have come across with that case before or read it somewhere.

[Ivystar5]

I never knew that was even possible to give a household an IP hence not letting accounts from the same IP lady or even allow them to create an account, this kind of run was something that in my opinion never existed but that also has a positive side because if a family is known to have an addict or something they could put everyone into gambling and ruining there life's but then if restrictions exists they can be difficult to keep gambling more than they should.

It does actually exist where only one person from a household is allowed to own an account in a particular casino, but there is one thing I don't like about such rules: since the IP of the said family is already known, they should not allow anyone sharing the same IP to create an account again or give a warning each time a new account wants to be created from the same area. There is no need to wait until the person is a full member who has some winnings and is about to withdraw before launching an investigation on the person.

So I asked AI and also searched on Google which it later used it's AI to respond and it gave me some casinos that are very strict about IP usage but however it doesn't state clearly that the casinos in the list doesn't allow household IP usage but then I noticed what you just said, you are not going to be stopped for creating another account on the ae IP but they will only take action when you start to win which is very wrong, and I'm sure they will never start this in their TOS.

[junder]

Nevertheless, in my opinion, most gambling platforms work steadily and have many excellent and interesting features. Of course, among the many, you can find the site where you like to play and don't want to go to any other, moreover, such platforms want to attract more players, because they know that they have a high level, and you don't want to switch to other sites at all. Speaking about me personally, I don't want to criticize platforms that I really like, but I can strive for the ideal indefinitely.

I myself have tried quite a few different sites, but I only found differences in the appearance if the features I did not find anything different, moreover I never found out too because when I entered one I just did what I had to do by making a deposit and making a withdrawal if the result was a win.