[SCAM] Toshi.bet - Ignored Self-Exclusion & Lied about Account Limits $7000

[holydarkness]

[...]
I ask @holydarkness: Do you truly believe the casino was unaware of my addiction after the playstyle, the emails, and the direct chat on Jan 9th?. They only "detected" me when I confronted them about the deposits. This isn't a failure of technology; it's a deliberate business choice to exploit a known vulnerable player.

Kindly remind me again the timeline on January? What happened exactly on 9th of January, as well as 10th, 11th, and 12th? Or perhaps better to extend it to the 15th as well, to the date as per your statement that you created your second Toshi account.

[Catchedfis]

@holydarkness, I must bring your attention to the specific events of January 9th and January 13th, which prove that Toshi.bet did not just 'fail to detect' me—they actively allowed me to stay and play after I pleaded for help.
​

• The 'Coco' Incident (Jan 9th): At 07:53 PM, I stated: "i requested my account to be closed due to addiction". At 08:05 PM, agent Coco said "Done, Your account was closed already". But this was a lie or a fatal error: the account remained accessible. Reopening or failing to secure an account seconds after a player declares addiction is the definition of gross negligence.

​

• Live Chat as the Only Lifeboat: Since the casino ignored all my emails (claiming their system was 'not working'), the Live Chat was my only way to seek protection. I did my best by using the only tool they provided, and their staff failed me repeatedly.

​

• Funds and Bonuses as Leverage (Jan 13th): When I begged to close the account again, the agent 'jef' explicitly told me: "you will not be able to withdraw it since it was close [sic]". They refused my request to limit my stakes to zero and told me to "reach to us tomorrow". They held my pending bets and my loss-back bonus hostage, forcing an addict to keep an active account.

​

• The Mockery of Addiction: Jef's response to my addiction was: "if you have a gambling addiction why you still using your account?". This is predatory and proves the casino's lack of any Responsible Gambling culture. They didn't want to protect me; they wanted to see if I would lose my balance before the 'tomorrow' they promised.

​I ask @holydarkness: How can you rule 'no negligence' when the casino's support staff acknowledges an addiction, claims to close the account, reopens it immediately, and then refuses to secure the funds of a struggling player?

I'm sending to you the video recordings of those two chats in PM.

About the second account it was created after the main account be closed I believe it was on 13 or 14 or 15 January - but never before the main account was closed and never before stating my addiction multiple times. And the first deposits were made using the withdraws from the main account. Casino watch the blockchain transactions... They always knew it was a duplicate account since the 1st moment, and I was confessed gambling addicted days before that.

I'm not talking about creating a secundary account using VPNs or other devices or wtv, not during the usage of main account, not to exploit deposit bonus. Just desperate to recover the hold and loss funds on the main account.
It is predatory behavior.

Regarding the technical aspect of the detection, I would like to add a crucial point for @holydarkness to consider:
​While I understand that Live Support agents may have limited manual tools, a modern crypto-casino's security relies on automated systems. My secondary account was used on the exact same device, same IP, and funded from the exact same crypto-wallet as my primary account, which had already been flagged for Addiction.
​If the casino's algorithm is sophisticated enough to link accounts for 'policy enforcement', it is technically impossible for it not to recognize that a self-declared addict was depositing again from the same source. This wasn't a failure of a human agent to 'remember' me; it was a systemic choice to keep the door open for deposits while ignoring a permanent ban for gambling disorder.
​The bottom line is simple: A system that is 'smart' enough to link accounts for the casino's profit cannot be 'too limited' to link them for the player's protection.

To further support the fact that the casino breached its own operational protocols, I want to highlight the Responsible Play Measures that were part of their Terms and Conditions at the time:
​

Toshi.Bet promotes awareness of responsible gaming and encourages players to set personal limits. The platform provides information on how to identify and address problem gambling behaviour. (...) Players may request temporary or permanent account closures by contacting the support team at selfexclusion@toshi.bet.

​This clause proves that 'personal limits' were a service the platform claimed to facilitate. When I explicitly told agent 'jef' on Jan 13th: "can you limit my bet stake to zero?", I was requesting a technical enforcement of the limits promised in their TOS.
​The agent did not say the tool didn't exist; he simply ignored the request and told me to "reach to us tomorrow". A casino cannot 'encourage limits' in its TOS and then manually block a player from applying them during a self-declared addiction crisis. This is a clear contractual breach of their duty of care.

[Catchedfis]

@holydarkness, I would like to present crucial technical evidence that demonstrates a complete systemic failure by Toshi.bet. This proof moves the debate away from "human error" and places it squarely on their automated infrastructure.

The "Internal Ledger" Fact:
My secondary account was created around January 14th/15th. For the following 10 days, I made 12 direct transfers from my primary account to my secondary account’s deposit address.

It is vital to understand that these were internal movements within Toshi.bet’s own wallet infrastructure. I requested withdrawals from my primary account (already permanently flagged for Addiction) directly to the deposit address assigned by the casino to my secondary account.

The Technical Logic vs. The Casino's Defense:
Your conclusion suggested that the casino lacks the "key" to link accounts immediately and relies on periodic manual sweeps. Dispiting the fact they recognized it be duplicated account on chat right on 15th January.

However, the blockchain proves otherwise:

• Since Toshi.bet has full custody of both wallets, their backend system validated and processed these 12 funds transfers while having the metadata of both the sender and the receiver.
  
• A system that is "smart" enough to link 32 accounts for policy enforcement cannot claim to be "blind" to a direct internal transfer from a blacklisted "Addict" profile for 12 consecutive days.

The Evidence (On-Chain TXIDs):
Below are the Transaction IDs proving this direct and continuous internal link:

• TXID 1
• TXID 2
• TXID 3
• TXID 4
• TXID 5
• TXID 6
• TXID 7
• TXID 8
• TXID 9
• TXID 10
• TXID 11
• TXID 12

Technical Proof of Account Linkage and Systematic Negligence

The €6,300 deposited into the secondary account came from the exact same Bybit wallet address used for my primary account. There are dozens of these transactions, proving a continuous pattern that the casino's system flagged but ignored for profit.

Below are 2 example TXIDs from each account showing the identical "From" address (Source Wallet):

Primary Account (Self-Excluded/Addicted):
1. w5Jhwgnn...ry9khif
2. 4heukJxd...N9rakoK

Secondary Account (Linked/Active):
1. ZBa8jETH...uiEGZ
2. 3tthUyHt...a6D3dgv

Conclusion:
The casino's system registered these deposits from a known, flagged source. They officially identified this link on January 15th to deny my deposit bonus. This proves they accessed my data and were aware of the link to my addicted primary account.

They intentionally chose to enforce the "No Bonus" rule to protect their profit, while ignoring the "Self-Exclusion" rule to allow further losses. This is not a technical failure; it is predatory negligence.

While live support agents may have limited manual tools, the automated payment gateway must have the ability to flag internal transfers from blacklisted UIDs to prevent the exact predatory situation that occurred. Allowing an addict to cycle funds through their own infrastructure for 12 days is not a technical limitation—it is a choice to prioritize secure losses over a permanent ban.

[holydarkness]

OP, I am in the middle of personal matter since last Saturday that extend to today, I can't spare much time on the forum and only popping in to inform you that I've got your PM, haven't read them, as well as haven't read the two posts above. I'll revisit and attending forum related matters once I can kick those asses out of my... ehm, I mean after my personal matter ends.

[Catchedfis]

[...]
I ask @holydarkness: Do you truly believe the casino was unaware of my addiction after the playstyle, the emails, and the direct chat on Jan 9th?. They only "detected" me when I confronted them about the deposits. This isn't a failure of technology; it's a deliberate business choice to exploit a known vulnerable player.

Kindly remind me again the timeline on January? What happened exactly on 9th of January, as well as 10th, 11th, and 12th? Or perhaps better to extend it to the 15th as well, to the date as per your statement that you created your second Toshi account.

Thanks holydarkness. I understand. I just want it to be clear that toshi.bet are no saints at all.

You can see those transcripts, what they say are not correct and they had the tools to prevent everything so they are idd liable for what is happening to me. I'm not giving up. Hope you sort your life aswell. You are good person, I know, besides be on the "dark side" for now eheh.

[holydarkness]

[...]
I ask @holydarkness: Do you truly believe the casino was unaware of my addiction after the playstyle, the emails, and the direct chat on Jan 9th?. They only "detected" me when I confronted them about the deposits. This isn't a failure of technology; it's a deliberate business choice to exploit a known vulnerable player.

Kindly remind me again the timeline on January? What happened exactly on 9th of January, as well as 10th, 11th, and 12th? Or perhaps better to extend it to the 15th as well, to the date as per your statement that you created your second Toshi account.

Thanks holydarkness. I understand. I just want it to be clear that toshi.bet are no saints at all.

You can see those transcripts, what they say are not correct and they had the tools to prevent everything so they are idd liable for what is happening to me. I'm not giving up. Hope you sort your life aswell. You are good person, I know, besides be on the "dark side" for now eheh.

OP, ok, here comes season 2. [people, seriously, if anyone knows how to kick your relatives asses out of my house in a very polite way so my S/O won't choke me to death with pillow, I'm all ears] I mean... I am still swamped with too many headcounts in my home in a more frequent and longer than I am expecting them to, but uhh, yeah, here comes season 2 of your case [at least I think], following the final findings and not-so closing statement.

I'll begin reading your evidence and asking Toshi's side about the matter.

[Catchedfis]

Hi holydarkness,

I hope you managed to clear the house without any pillow-related casualties!

Regarding your "family matters", I have a more effective solution: I can send you a sample of my blood for you to inject into yourself. You’ll catch my gambling addiction instantly.

Once infected, you just have to start begging and pestering those guests for money every single hour to deposit into Toshi.bet. I guarantee they’ll be so fed up with your constant requests for "just one more deposit" that they’ll run out of your house in a heartbeat! Plus, you’ll get to taste Toshi.bet’s support "poison" in first person and see exactly how irresponsible this casino is when a player is in total crisis.

On a serious note for "Season 2", please focus on these technical facts:

1. Automatic Detection: The casino's system identified my secondary account as a duplicate the second I opened it. They proved this by instantly denying my deposit bonus on Jan 15th based on that link.

2. The Wallet Evidence: I used the exact same Bybit source wallet for both accounts. Since the funds moved through their own internal ledger (12 direct transfers), they had full metadata of both accounts during every transaction.

3. The "Ghost Tools": They lied on Jan 9th saying they couldn't limit me, but magically activated "Withdraw Mode Only" on Jan 15th. This proves the tool was always there; they just chose to prioritize profit over their Duty of Care.

I’m looking forward to your analysis of the transcripts and the blockchain evidence.

[holydarkness]

Hi holydarkness,

I hope you managed to clear the house without any pillow-related casualties!

Regarding your "family matters", I have a more effective solution: I can send you a sample of my blood for you to inject into yourself. You’ll catch my gambling addiction instantly.

Once infected, you just have to start begging and pestering those guests for money every single hour to deposit into Toshi.bet. I guarantee they’ll be so fed up with your constant requests for "just one more deposit" that they’ll run out of your house in a heartbeat! Plus, you’ll get to taste Toshi.bet’s support "poison" in first person and see exactly how irresponsible this casino is when a player is in total crisis.

On a serious note for "Season 2", please focus on these technical facts:

1. Automatic Detection: The casino's system identified my secondary account as a duplicate the second I opened it. They proved this by instantly denying my deposit bonus on Jan 15th based on that link.

2. The Wallet Evidence: I used the exact same Bybit source wallet for both accounts. Since the funds moved through their own internal ledger (12 direct transfers), they had full metadata of both accounts during every transaction.

3. The "Ghost Tools": They lied on Jan 9th saying they couldn't limit me, but magically activated "Withdraw Mode Only" on Jan 15th. This proves the tool was always there; they just chose to prioritize profit over their Duty of Care.

I’m looking forward to your analysis of the transcripts and the blockchain evidence.

Can you perhaps PM me the screenshot of conversation on the point 3? I vaguely remember you're talking about it somewhere [either here or by PM], but I can't recall which, when, and in what form were that evidence was being presented.

[Catchedfis]

Sure. I have sent what I have to sustain that with time line. You have the recordings and transcripts of two essencial chats already aswell. Thanks


Summary of Deposits to be Refunded (Post-Addiction Admission)

I am focusing purely on the amounts deposited after I explicitly admitted my addiction and was told my account was closed.

1. Primary Account: $1,675.37 USD

On Jan 9th (08:05 PM), Agent Coco stated: "Done, Your account was closed already".
Despite this confirmation of closure for addiction, the casino kept the "deposit gate" open, allowing me to lose an additional $1,675.37 on an account that was supposed to be inaccessible.

2. Secondary Account: $7,903.00 USD

These funds were deposited using the exact same Bybit wallet (8pWEE...Jzkf) that funded the primary account.
Breakdown (via Blockchain):
* Main Transfers: $7,320.00
* Successive small transfers & Daily Bonuses from primary account: $583.00 ($13+$29+$451+$90)
Total: $7,903.00

TOTAL SETTLEMENT VALUE: $9,578.37 USD

The "Reverse Uno":
Toshi.bet proved they had the technology to link my accounts because they used it on Jan 15th to block a bonus based on my primary account's status. If their system is "smart" enough to block a bonus to protect their profit, it was certainly smart enough to block these $9,578.37 in deposits to protect a self-identified addict.

They confirmed the closure on Jan 9th and then spent the following days exploiting the fact that the "close" command was never actually enforced.
https://www.talkimg.com/images/2026/02/11/UIPyZW.jpeg
https://www.talkimg.com/images/2026/02/11/UIPJkJ.jpeg

Screenshots from deposits and withdraw tab from the primary account.

[holydarkness]

Hi, sorry, I wasn't able to attend to anything forum-related yesterday and [kinda luckily for me] my toshi contact wasn't also replying to my nudge. I've sent them another nudge just now, but expect some delays, probably even major delays. I think Toshi is Asia-centric casino? My business calendar [that's just my IRL calendar] flashed me that Asia is expecting Lunar New Year and far as I know, it's kinda treated like Christmas in western culture where holidays are big and day-offs are long.

So probably my contact happened to celebrate Lunar New Year and take their leave.

[Catchedfis]

Hi, sorry, I wasn't able to attend to anything forum-related yesterday and [kinda luckily for me] my toshi contact wasn't also replying to my nudge. I've sent them another nudge just now, but expect some delays, probably even major delays. I think Toshi is Asia-centric casino? My business calendar [that's just my IRL calendar] flashed me that Asia is expecting Lunar New Year and far as I know, it's kinda treated like Christmas in western culture where holidays are big and day-offs are long.

So probably my contact happened to celebrate Lunar New Year and take their leave.

thanks for the update
Unfortunately to me, I'm in big big troubles because of this story.

All good to you. Thanks once again

[holydarkness]

OP, I understand correctly that both account are active and fully accessible? In one of your post, you're saying that they tell you that it's closed but "deposit gate" is still open? Do you happen to have screenshot of this?

[Catchedfis]

OP, I understand correctly that both account are active and fully accessible? In one of your post, you're saying that they tell you that it's closed but "deposit gate" is still open? Do you happen to have screenshot of this?

Hello!

the main account is open, but in withdraw mode (I didn't try to deposit) I will not risk a single cent with them anymore. I'm in big troubles already.

on 9th January they told my account was closed yes, and I had only the main account, so they were referring to that account, and yes the gate was open after that and I deposited around 1700 on main account after that support.
https://www.talkimg.com/images/2026/02/17/UsCVIH.jpeg

my claim is for the amount deposited on main account and all the amounts deposited in the secundary account that was created 6 days after that. as we all knows they always knew it was a duplicate and on that time my main account was already put in withdraw mode only

so main account was working from 9th to 15th January, after that it is open but in withdraw mode.
remember that their support denied me the possibility to limit my stakes to zero aka withdraw mode during that time.

that conversation transcripts and videos are in your dms aswell.
this casino confiscate winnings on duplicate accounts, so it was a matter of time for them to get all my money in the secundary acc.

the secundary account was opened on 15th January and closed on 26th January (really closed not withdraw mode)

[holydarkness]

OP, I understand correctly that both account are active and fully accessible? In one of your post, you're saying that they tell you that it's closed but "deposit gate" is still open? Do you happen to have screenshot of this?

Hello!

the main account is open, but in withdraw mode (I didn't try to deposit) I will not risk a single cent with them anymore. I'm in big troubles already.

on 9th January they told my account was closed yes, and I had only the main account, so they were referring to that account, and yes the gate was open after that and I deposited around 1700 on main account after that support.
[...]

Sure. I have sent what I have to sustain that with time line. You have the recordings and transcripts of two essencial chats already aswell. Thanks


Summary of Deposits to be Refunded (Post-Addiction Admission)

I am focusing purely on the amounts deposited after I explicitly admitted my addiction and was told my account was closed.

1. Primary Account: $1,675.37 USD

On Jan 9th (08:05 PM), Agent Coco stated: "Done, Your account was closed already".
Despite this confirmation of closure for addiction, the casino kept the "deposit gate" open, allowing me to lose an additional $1,675.37 on an account that was supposed to be inaccessible.

[...]

Kindly narrate in a more clear way, if you don't mind? Because I am sure that I am not sure what exactly is what. Did you deposit to your first account despite them being set to withdraw only mode or did you not? And did the withdrawal only mode is really withdrawal only or you can access other feature and play?

[Catchedfis]

Here is the clear timeline and the answers to your questions:

​January 9th (Primary Account): I contacted agent Coco, disclosed my addiction, and referenced my previous emails. I explicitly asked for limits so I could still withdraw pending bonuses and settled sports bets. They told me: "Your account was closed already." This was a lie. The account remained fully active, allowing me to deposit and lose $1,675 USD immediately after they claimed it was "closed."
​
January 13th–14th: I still had full, unlimited access. After agent Jef mocked me in chat on the 13th, they suddenly hard-closed the account on the 14th while I had an active pending bet.

​January 15th: Only after external intervention (little_mouse) was the account reopened in "Withdraw Mode Only". This is the smoking gun: it proves they had the technical tool to limit my account all along, but chose not to use it on the 9th to ensure I could keep depositing.
​
Secondary Account (Created Jan 14th): I created this account solely to get support, as they had stopped replying to my primary username. Their system instantly flagged it as a duplicate by denying the welcome bonus. Yet, they knowingly allowed 12 deposits to be transferred directly from my primary account's internal ledger into this one. This account was later hard-closed on January 26th.
​
Regarding the "New Sportsbook" Bet:

Once my main account was set to "Withdraw Mode," I never tried to deposit again. However, when they launched their new sportsbook interface, I noticed I could access the betting area again. I placed one bet simply to test if the "Withdraw Mode" restriction was actually functioning or if it was another security flaw. The bet went through, proving their "protection" was still leaking. They only refunded that bet after I documented the flaw publicly here: https://bitcointalk.org/index.php?topic=5548092.msg66368937#msg66368937.

[holydarkness]

Here is the clear timeline and the answers to your questions:

​January 9th (Primary Account): I contacted agent Coco, disclosed my addiction, and referenced my previous emails. I explicitly asked for limits so I could still withdraw pending bonuses and settled sports bets. They told me: "Your account was closed already." This was a lie. The account remained fully active, allowing me to deposit and lose $1,675 USD immediately after they claimed it was "closed."
​
January 13th–14th: I still had full, unlimited access. After agent Jef mocked me in chat on the 13th, they suddenly hard-closed the account on the 14th while I had an active pending bet.

​January 15th: Only after external intervention (little_mouse) was the account reopened in "Withdraw Mode Only". This is the smoking gun: it proves they had the technical tool to limit my account all along, but chose not to use it on the 9th to ensure I could keep depositing.
​
Secondary Account (Created Jan 14th): I created this account solely to get support, as they had stopped replying to my primary username. Their system instantly flagged it as a duplicate by denying the welcome bonus. Yet, they knowingly allowed 12 deposits to be transferred directly from my primary account's internal ledger into this one. This account was later hard-closed on January 26th.
​
Regarding the "New Sportsbook" Bet:

Once my main account was set to "Withdraw Mode," I never tried to deposit again. However, when they launched their new sportsbook interface, I noticed I could access the betting area again. I placed one bet simply to test if the "Withdraw Mode" restriction was actually functioning or if it was another security flaw. The bet went through, proving their "protection" was still leaking. They only refunded that bet after I documented the flaw publicly here: https://bitcointalk.org/index.php?topic=5548092.msg66368937#msg66368937.

First of all, I'll begin by saying that I have no intention to shift the blame or stir the wheel towards you, though it's awfully looks like that, I am simply trying to understand from your side and mindset and retrace your step to figure out you part of the piece of puzzle.

Now, focusing on the two part I marked in red, if I may ask, why? You got your account closed and immediately recreate another account?

[Catchedfis]

Now, focusing on the two part I marked in red, if I may ask, why? You got your account closed and immediately recreate another account?

Hi holydarkness,

I want to be very clear: there was zero intention of "exploiting" the casino. If I wanted to exploit them, I wouldn't have used the same IP, the same device, and the same Bybit wallet. I would have hidden my tracks. I didn't.

I was not acting with a "strategy"; I was acting out of a total loss of control.

1. The "Support Vacuum" Pânico: I created the second account on Jan 14th because I was being ignored on the first one. I was in financial ruin and desperate for someone to talk to me. In an addict's mind, being ignored by the place that has your money creates a state of panic that leads to more impulsive gambling.

2. The Debt Trap: My primary account had small daily/weekly bonuses pending. Because the amounts were so small, the withdrawal fees would have eaten almost everything if I tried to take them out to my bank. This forced me to stay "connected" to the site every day.

3. Selective Enforcement: Even without KYC, their system immediately identified me. They denied my welcome bonus on the second account. This proves they knew exactly who I was.
* If they knew it was me to protect their profit (denying the bonus),
* Why didn't they know it was me to protect my health (blocking the deposits)?

I didn't create the account to get an advantage. I created it because I was in a crisis, I was in debt, and the casino left the "deposit gate" wide open while forcing me to visit the site daily to claim tiny bonuses. As an addict, I couldn't resist an open door that they promised to lock on January 9th.

I am only asking for the refund of the deposits made after I disclosed my addiction and they lied about closing the account.