Hi, we are still reviewing some of the bonus abuse cases from three days ago. Your account is included in that review group. We expect to complete the review and manually process your payout today or tomorrow. There are three accounts in this group with a reasonable balance, while the others have very small amounts. So far, over 50 users involved in the abuse review have already been paid out.
Writing more and clearer terms for your program will protect your business from abuse and prevent unnecessary accusations against your company that if not proactively prepared will possibly affect your business reputation. Spending money into marketing is to shill the brand, make it more attractive, and surely not to buy any trouble.
This is a good point, and I tend to agree with this.
I'm quite new to this casino, and now I'm trying to explore the terms, but I didn't find anything about the promotion that could possibly be misused and turn into abuse. Upon claiming the promotion, there should be a note about the terms. (
which I haven't tried yet).
IMO, clearer terms are the best way to protect both parties, the casino and the customers, to avoid confusion about the promotion.
I think this term should be added to ToS. All in all, the games are quite interesting to me.
