BitcoinCasinoGroup – Affiliate account blocked, 0.1 BTC unpaid, no explanation

[newcasinobitcoin]

Hello,

I’m posting here to report an unresolved issue with the affiliate program of BitcoinCasinoGroup, in the hope of getting clarification or feedback from other affiliates or a representative of the program.

• Program: BitcoinCasinoGroup for bitcoincasino.us
• Platform: Affilka 
• Affiliate ID: 16589 
• Amount unpaid: 0.1 BTC 
• Account status: Blocked (since over 1 week)

My affiliate account was suddenly blocked, and my earned commissions (0.1 BTC) have not been paid. I contacted the casino support multiple times but received no clear explanation, no evidence of any violation, and no timeline for resolution.

I also contacted Affilka support. They confirmed that:
- They are only the software provider
- All decisions regarding traffic evaluation, account blocking, and payments are made solely by the operator
- They forwarded my case to the operator

Despite this, I still have:
- No written reason for the account suspension
- No reference to any violated affiliate terms
- No proof of invalid traffic
- No confirmation regarding payment of earned commissions

I am sharing this publicly to:
1) Ask if other affiliates have experienced similar issues with this program 
2) Encourage the operator to provide a transparent and documented explanation 

I am open to resolving this professionally and updating this thread if the issue is solved.

Thank you.

[BABY SHOES]

This thread will fit in the “Scam Accusations” board

In 2018 there was a thread about this casino accusations saying “SCAM” and “Stealing” I didn't know this casino before but it seemed a bit dubious.
bitcoincasino.us is a SCAM.
bitcoincasino.us steals money

The amount earned from affiliates of 0.1 BTC is quite large for the current BTC price... I hope you can find some light.

It also seems like this casino doesn't have an official thread on bitcointalk.

[Bryan jessy]

That is not a good experience at all, sorry about that, let us remain positive because If it is really a genuine system I am very sure the system supporters will reach out to the operators in charge to tackle the issues and make your fund available for you.

It can only be terrible if the site is managed and controlled by scammers, which we can not conclude yet, if this system had a thread here it would have been better to report this issue there so it will be taken care of. Let us all be guided.

[Kelvinid]

That is not a good experience at all, sorry about that, let us remain positive because If it is really a genuine system I am very sure the system supporters will reach out to the operators in charge to tackle the issues and make your fund available for you.

There is only one reason why they would block you without giving any reason.
- They don't want to pay you.

This is very common for scammers, and that is what you say is genuine in the system. I don't think we remain positive when the casinos show off to us. Instead, it is more on negativity.

It can only be terrible if the site is managed and controlled by scammers, which we can not conclude yet, if this system had a thread here it would have been better to report this issue there so it will be taken care of. Let us all be guided.

That's it, because only scammers will do this. That is why if you are doing an affiliate job, you must also know more about them. We can't simply put trust easily because they offer huge amounts. Honestly, those platforms that do this often turn to scams.

[PX-Z]

Thanks for sharing. I know it's tough for an affiliate to go through this, especially after promoting the site and building up an affiliate balance. That means you actually brought in a good number of players, so this situation really sucks.

As for the suggestion above, this thread belongs in the Scam Accusations board. If possible, please include screenshots of your email or chat attempts to contact them (with any confidential info censored) to strengthen your case. Even if the site doesn't have an ANN thread here, this post can still serve as a warning for anyone thinking of using the platform, either as a player or an affiliate.

[Bitcoin_Arena]

I checked the complaints in Casinoguru and they are not good at all. They are 11 of them so far though so old which kind of paints a picture that they casino is not very popular this days but their safety index/rating is below average.

This means that even if you take the case over there, it is less likely to get resolved though it should be worth trying.

[suzanne5223]

Before having an affiliate account with them, you ought to have checked their record on this forum, and with the level of accusation once raised about the platform, i dont see them resolving your issue professionally, but nothing is impossible because I really hope you get your hard earned money from them.
In the future, I hope you check what was said about other brands before having an affiliate with them, because nothing guarantees that the gamblers who use their service will get their winnings in full.

[PX-Z]

Before having an affiliate account with them, you ought to have checked their record on this forum, and with the level of accusation once raised about the platform, i dont see them resolving your issue professionally...

This isn't really helpful. We don't even know when the OP registered on the platform. The scam accusations mentioned don't include solid evidence, just plain complaints without proof. Because of that, it's hard to judge the validity or seriousness of the claims, or even the real "level" of the accusation.

[CryptSafe]

So far, I have seen lots of complaints against the casino you have mentioned, OP, and it seems they do not care about the complaints as well because they still have more people to run down again. Have you not seen all these complaints of players against the casino? Have you tried reaching out to them yourself to see how they respond to client complaints about their services? Anyways its now your turn, and you now know how it feels to be in the same fate as others who complain of the same thing as well.
Anyway, the reputation board is the best place for this complaint, as I don't think it is right to put up such a sensitive matter here on this thread. You already know that, so I will advise you do the needful. It amuses me how you became active all of a sudden after nearly plus 2 years of being inactive here on this platform.

[suzanne5223]

Before having an affiliate account with them, you ought to have checked their record on this forum, and with the level of accusation once raised about the platform, i dont see them resolving your issue professionally...

This isn't really helpful. We don't even know when the OP registered on the platform. The scam accusations mentioned don't include solid evidence, just plain complaints without proof. Because of that, it's hard to judge the validity or seriousness of the claims, or even the real "level" of the accusation.

You have a point, but rules are introduced based on how the platform/ecosystem is growing to avoid manipulation or abuse, and to get genuine activity.
Judging by the years the accusation was posted, I believe we shouldn't expect most accusations to be backed up with evidence, like now that Bitcointalk is known well in the crypto space.

[PX-Z]

...I believe we shouldn't expect most accusations to be backed up with evidence, like now that Bitcointalk is known well in the crypto space.

This doesn't add up, are you okay and accept the accusation say to 2UP.io (the one on your signature) when someone posted a scam accusation about the service without valid proof and also let every one to believe such thing? Of course not, you need to ask evidence. The mentioned two scam accusation threads is the same, no proofs, just posted they were scammed, the OP don't even bother to reply on the thread.
That's why its hard to validate if those scam accusations are true, and suggesting to check their record on this forum on how they resolve issues when they don't have ann thread or representative here is not too helpful.

[newcasinobitcoin]

This thread will fit in the “Scam Accusations” board

In 2018 there was a thread about this casino accusations saying “SCAM” and “Stealing” I didn't know this casino before but it seemed a bit dubious.
bitcoincasino.us is a SCAM.
bitcoincasino.us steals money

The amount earned from affiliates of 0.1 BTC is quite large for the current BTC price... I hope you can find some light.

It also seems like this casino doesn't have an official thread on bitcointalk.

Thank you for your input.

To clarify, I’m not making a definitive scam accusation at this stage. I’m reporting an unresolved affiliate dispute and lack of transparency regarding an account suspension and unpaid commissions.

The purpose of this thread is:

 - to see whether other affiliates have experienced similar issues
 - and to encourage the operator to provide a clear, documented explanation

Regarding the amount, 0.1 BTC may seem significant at current prices, but it reflects accumulated affiliate commissions over time, not a single transaction.

If the operator can explain the reason for the block, reference the relevant TOS clause, and confirm payment (or provide evidence justifying non-payment), I’m fully open to resolving this and updating the thread accordingly.

Transparency and communication are the key issues here.

[newcasinobitcoin]

That is not a good experience at all, sorry about that, let us remain positive because If it is really a genuine system I am very sure the system supporters will reach out to the operators in charge to tackle the issues and make your fund available for you.

It can only be terrible if the site is managed and controlled by scammers, which we can not conclude yet, if this system had a thread here it would have been better to report this issue there so it will be taken care of. Let us all be guided.

Thank you for your message and for the constructive tone.

I agree that it’s too early to draw definitive conclusions, which is why I’m focusing on facts and transparency rather than accusations.

Unfortunately, as you mentioned, there doesn’t seem to be an official Bitcointalk thread for this casino, which limits the usual communication channel with the operators. That’s one of the reasons I posted here.

I’m still hopeful this can be resolved professionally if the operator provides a clear explanation for the account suspension.

I’ll make sure to update this thread if there is any progress.

[newcasinobitcoin]

That is not a good experience at all, sorry about that, let us remain positive because If it is really a genuine system I am very sure the system supporters will reach out to the operators in charge to tackle the issues and make your fund available for you.

There is only one reason why they would block you without giving any reason.
- They don't want to pay you.

This is very common for scammers, and that is what you say is genuine in the system. I don't think we remain positive when the casinos show off to us. Instead, it is more on negativity.

It can only be terrible if the site is managed and controlled by scammers, which we can not conclude yet, if this system had a thread here it would have been better to report this issue there so it will be taken care of. Let us all be guided.

That's it, because only scammers will do this. That is why if you are doing an affiliate job, you must also know more about them. We can't simply put trust easily because they offer huge amounts. Honestly, those platforms that do this often turn to scams.

I understand your point, and I agree that blocking an affiliate account without explanation is a serious red flag.

That said, I want to be precise and fair in how this is handled. At this stage, I can only state the facts:

 - the account was blocked
 - earned commissions remain unpaid
 - no written reason or evidence has been provided

Whether this results from mismanagement, poor communication, or something more serious is exactly what I’m trying to clarify through this thread.

I believe it’s important to give the operator the opportunity to respond publicly and transparently. If they do so and resolve the issue, I will update the thread accordingly. If they don’t, then everyone can draw their own conclusions based on the facts.

For now, my goal is not to label anyone, but to obtain clear answers and accountability.

[newcasinobitcoin]

Thanks for sharing. I know it's tough for an affiliate to go through this, especially after promoting the site and building up an affiliate balance. That means you actually brought in a good number of players, so this situation really sucks.

As for the suggestion above, this thread belongs in the Scam Accusations board. If possible, please include screenshots of your email or chat attempts to contact them (with any confidential info censored) to strengthen your case. Even if the site doesn't have an ANN thread here, this post can still serve as a warning for anyone thinking of using the platform, either as a player or an affiliate.

I’ve attached the transcript of my support conversation.

Support acknowledges the issue but refuses to escalate or confirm anything in writing.

This is unacceptable for an affiliate program.

I’m still open to resolving this, but I need:

 - confirmation of account status
 - confirmation of withheld commissions
 - a timeline for resolution

If no response, I will escalate to Affilka.

--------------------------------------------

Conversation transcript:

Name: XXXX
E-mail: XXXX

Michael (Thu, 1/22/2026, 07:43:13 pm UTC)
Hello. How may I help you?

XXXX (Thu, 1/22/2026, 07:43:24 pm)
I understand that you are stating this is handled by a different department. However, this does not resolve the core issue.

Blocking an affiliate account in a way that prevents the payment of earned commissions is a serious problem, regardless of internal departmental divisions. From my perspective as a user, this is a single company, and internal structure should not prevent accountability or resolution.

I have already contacted the affiliate department using the email address you provided and am awaiting their response. In the meantime, the issue remains unresolved, and simply redirecting responsibility does not address the problem itself.

I expect this matter to be properly reviewed and escalated internally if necessary, so that the affiliate earnings situation can be clarified and resolved without further delay.

Please let me know what concrete steps are being taken on your side to ensure this is addressed.

Michael (Thu, 1/22/2026, 07:43:39 pm)
Hello and thank you for contacting us!
My name is Michael and I will be helping you with your questions. Give me up to 5 minutes to check it, please.

Michael (Thu, 1/22/2026, 07:48:57 pm)
The situation has been acknowledged as a significant concern that requires immediate attention and resolution, irrespective of any divisions that may exist within the various departments. It is crucial that these types of issues are thoroughly examined and appropriately escalated within the organization to ensure clarity and understanding. However, at this point in time, we are functioning as support agents and do not have access to the specifics of the email you have sent or any related information regarding this matter. Therefore, we strongly encourage you to remain patient as we work towards providing you with a comprehensive and detailed response.

XXXX (Thu, 1/22/2026, 07:51:22 pm)
Thank you for acknowledging that this is a serious issue requiring immediate attention.

XXXX  (Thu, 1/22/2026, 07:53:39 pm)
However, asking for patience without providing a clear escalation path or timeline does not resolve the problem. While I understand that you are acting as support agents and may not have direct access to the affiliate department’s correspondence, this remains an internal matter within your organization.

XXXX (Thu, 1/22/2026, 07:55:52 pm)
From my perspective, the responsibility to ensure proper review and resolution does not disappear due to departmental separation. Blocking or restricting an affiliate account in a way that affects earned commissions is a significant concern and should be actively followed up internally.

Please confirm that this issue has been formally escalated to the appropriate department and provide an estimated timeframe for a concrete response or resolution.

Michael (Thu, 1/22/2026, 07:58:49 pm)
Our affiliate organization is committed to upholding both moral and professional responsibilities to a diverse range of players. While we make every effort to reach out to each player as promptly as possible, there are instances where we are unable to make contact as quickly as we would prefer. This delay can occur because prioritizing one player's case may inadvertently mean that another player does not receive the attention and effort that their situation rightfully deserves. However, I want to assure you that as long as you have sent your email to the correct address, our team will be diligently working on your case and thoroughly reviewing the matter. You can reach us at the following email address: AFFILIATE EMAIL / LINKaffiliates@bitcoincasino.usIt is important to us that we do not compromise the quality of our service in favor of speed. I sincerely hope you can understand our position on this matter. Therefore, I kindly ask for your patience as we work through these cases. Thank you for your understanding.

XXXX (Thu, 1/22/2026, 07:59:24 pm)
This is a final request.

Please confirm in writing:

Whether my affiliate account is restricted or blocked;

Whether earned commissions are being withheld;

The deadline for final resolution.

If no clear response is provided within 7 days, I will proceed with further action without additional notice.

Regards,

Michael (Thu, 1/22/2026, 08:02:24 pm)
If it is at all possible, could you please send this message as an email to the designated email address? We are currently unable to establish any form of contact with them, as it pertains to an entirely different department. Thank you for your assistance in this matter.

XXXX (Thu, 1/22/2026, 08:04:25 pm)
As this matter concerns an internal issue within your organization, it is not reasonable to require me to act as an intermediary between departments.

XXXX (Thu, 1/22/2026, 08:07:58 pm)
I therefore request that you forward this matter internally to the appropriate department and confirm, in writing, that this has been done. Asking the affected party to manage internal communication between departments is not an acceptable resolution.

I await confirmation of escalation.

Michael (Thu, 1/22/2026, 08:10:55 pm)
In that case, I strongly suggest that you wait for a response from the appropriate department. This is important because I am not in a position to provide an answer on behalf of that department, which is best equipped to give you the most accurate response and resolution to your inquiry. I believe it is crucial to avoid any misinformation or speculation, as I want to ensure that you receive the most reliable and truthful information possible.

XXXX (Thu, 1/22/2026, 08:12:04 pm)
Waiting is not a solution.

You have repeatedly refused to escalate this internally or confirm any timeline.

Michael (Thu, 1/22/2026, 08:14:06 pm)
I want to let you know that if I need to reach out to the department you mentioned, I will be drafting and sending an email exactly as you did before.

Michael (Thu, 1/22/2026, 08:14:35 pm)
This implies that I will receive a reply only after you have responded, which ultimately undermines the intended objective of our communication.

XXXX (Thu, 1/22/2026, 08:16:18 pm)
You are misunderstanding the situation.

XXXX (Thu, 1/22/2026, 08:18:30 pm)
I am not asking you to draft or send the email on my behalf.
I am requesting that your team escalates the issue internally to the affiliate department and provides a response directly.

XXXX (Thu, 1/22/2026, 08:19:49 pm)
If I do not receive a substantive response within 48 hours, I will contact Affilka directly to report the situation and request their intervention.

XXXX (Thu, 1/22/2026, 08:20:01 pm)
Please confirm that the case has been escalated and provide a deadline for resolution.

Michael (Thu, 1/22/2026, 08:23:39 pm)
I believe you might not fully grasp my point. I truly understand your perspective, but I feel that the way I'm conveying my message or attempting to explain it to you is not ambiguous.

Michael (Thu, 1/22/2026, 08:24:47 pm)
In light of the circumstances, I would like to emphasize that it would be in your best interest to patiently await a response from the relevant department that handles such matters. This recommendation is particularly important because I currently do not have the authority or the necessary information to provide an answer on behalf of that specific department. They possess the expertise and resources required to deliver the most accurate and appropriate response to your inquiry. I genuinely believe that it is essential to steer clear of any potential misinformation or unfounded speculation, as my primary goal is to ensure that you receive the most reliable and truthful information available.

XXXX (Thu, 1/22/2026, 08:26:20 pm)
Your repeated insistence on “waiting” is not acceptable. I am not asking for speculation or an immediate answer from you. I am requesting a written confirmation that this issue has been escalated internally to the affiliate department, and a deadline for resolution.

Michael (Thu, 1/22/2026, 08:27:34 pm)
I currently find myself in a situation where I lack any means or methods to reach out to them directly. The only contact information I possess is the email address affiliates@bitcoincasino.us. This implies that, in order to communicate with them, I would need to send an email on your behalf.

XXXX (Thu, 1/22/2026, 08:29:51 pm)
Please confirm within 48 hours that the case has been escalated and provide a clear timeline for a final response.
If I do not receive a substantive reply, I will contact Affilka directly to report the issue and request their intervention.

Michael (Thu, 1/22/2026, 08:32:36 pm)
I am unable to carry out that action because I lack the necessary skills or capabilities to do so.

XXXX (Thu, 1/22/2026, 08:36:53 pm)
I understand that you cannot contact the affiliate department directly.
However, that does not change the fact that this issue must be escalated internally.

Please confirm in writing within 48 hours that the case has been escalated to the affiliate department and provide a deadline for resolution.

If I do not receive a response, I will contact Affilka directly to report the issue and request their intervention.

Michael (Thu, 1/22/2026, 08:37:31 pm)
If I may inquire, could you please explain the process or method by which that will be accomplished?

XXXX (Thu, 1/22/2026, 08:40:05 pm)
I have been working in the affiliate industry for over 8 years and I am well aware of the procedures involved. I am fully capable of contacting Affilka directly, as the affiliate program is managed through their platform.

My request remains unchanged: please confirm in writing within 48 hours that the case has been escalated to the affiliate department and provide a deadline for resolution. If I do not receive a response, I will proceed with contacting Affilka.

Michael (Thu, 1/22/2026, 08:41:46 pm)
I would like to inform you that the team designated to manage and address this specific issue will unfortunately not possess the ability to view or access the request that you have submitted in our conversation. I sincerely apologize for the frustration and inconvenience that this situation is causing you, and I understand how challenging it can be to deal with such matters. Please know that your concerns are acknowledged, and I appreciate your patience as we work through this issue.

XXXX (Thu, 1/22/2026, 08:43:42 pm)
I understand your statement, but it does not resolve the issue.

If the affiliate department cannot access this conversation, you must still provide a written confirmation that the case has been escalated, and you must provide a deadline for resolution.

Please confirm in writing within 48 hours that the issue has been escalated to the affiliate department and provide a response deadline.
If no response is received, I will contact Affilka directly.

Michael (Thu, 1/22/2026, 08:45:29 pm)
If I may inquire, how would I be able to accomplish that particular task or action if I have not taken the initiative to escalate the matter myself?

Michael (Thu, 1/22/2026, 08:46:59 pm)
If I had the opportunity to do it, I would have completed the task without any hesitation or delay, almost instantaneously, as if it were a simple and effortless decision.

XXXX (Thu, 1/22/2026, 08:47:39 pm)
I understand your position. However, this does not resolve the issue.

XXXX (Thu, 1/22/2026, 08:49:51 pm)
Please confirm in writing within 48 hours that the case has been escalated to the affiliate department and provide a deadline for resolution. If I do not receive a response, I will contact Affilka directly.

This is my final request. Thank you.

Michael (Thu, 1/22/2026, 08:52:28 pm)
I sincerely apologize for any inconvenience, but unfortunately, I am unable to fulfill your request at this time.

Michael (Thu, 1/22/2026, 08:56:31 pm)
I find myself in a situation where I am unable to express or articulate the word "did" when I was in a position where I could not do so.

XXXX (Thu, 1/22/2026, 08:57:59 pm)
send me a copy of this discussion please

Ticket ID: V28XIN

[newcasinobitcoin]

I checked the complaints in Casinoguru and they are not good at all. They are 11 of them so far though so old which kind of paints a picture that they casino is not very popular this days but their safety index/rating is below average.

This means that even if you take the case over there, it is less likely to get resolved though it should be worth trying.

Thanks for the check.

CasinoGuru reviews are indeed not reassuring, but my main issue is still the lack of transparency from the operator.

If they respond with a clear confirmation and timeline, I’m happy to resolve this professionally. Otherwise, I will escalate the case via all available channels (including CasinoGuru and Affilka).

[newcasinobitcoin]

Before having an affiliate account with them, you ought to have checked their record on this forum, and with the level of accusation once raised about the platform, i dont see them resolving your issue professionally, but nothing is impossible because I really hope you get your hard earned money from them.
In the future, I hope you check what was said about other brands before having an affiliate with them, because nothing guarantees that the gamblers who use their service will get their winnings in full.

Thanks for your advice.

I agree that checking a brand’s reputation is important, but there was no official thread for this casino on Bitcointalk, which is why I opened this one.

My goal is to get a clear explanation and confirmation of the unpaid commissions.

If the operator resolves it, I will update the thread.

[newcasinobitcoin]

Before having an affiliate account with them, you ought to have checked their record on this forum, and with the level of accusation once raised about the platform, i dont see them resolving your issue professionally...

This isn't really helpful. We don't even know when the OP registered on the platform. The scam accusations mentioned don't include solid evidence, just plain complaints without proof. Because of that, it's hard to judge the validity or seriousness of the claims, or even the real "level" of the accusation.

Thanks for the clarification.

I agree that accusations without evidence are not helpful. That’s why I posted the transcript: to show the actual communication.

My issue is not the old complaints — it’s the lack of transparency and refusal to escalate the case internally.

I’m waiting for a clear written response from the operator.

[newcasinobitcoin]

So far, I have seen lots of complaints against the casino you have mentioned, OP, and it seems they do not care about the complaints as well because they still have more people to run down again. Have you not seen all these complaints of players against the casino? Have you tried reaching out to them yourself to see how they respond to client complaints about their services? Anyways its now your turn, and you now know how it feels to be in the same fate as others who complain of the same thing as well.
Anyway, the reputation board is the best place for this complaint, as I don't think it is right to put up such a sensitive matter here on this thread. You already know that, so I will advise you do the needful. It amuses me how you became active all of a sudden after nearly plus 2 years of being inactive here on this platform.

Thanks for your comment.

I’m aware of the complaints, but my issue is specifically about unpaid affiliate commissions and the lack of transparency from the operator.

I’m still waiting for a clear written response confirming the account status and a timeline for resolution.

If they don’t respond, I will escalate the case through the proper channels.

[newcasinobitcoin]

Before having an affiliate account with them, you ought to have checked their record on this forum, and with the level of accusation once raised about the platform, i dont see them resolving your issue professionally...

This isn't really helpful. We don't even know when the OP registered on the platform. The scam accusations mentioned don't include solid evidence, just plain complaints without proof. Because of that, it's hard to judge the validity or seriousness of the claims, or even the real "level" of the accusation.

You have a point, but rules are introduced based on how the platform/ecosystem is growing to avoid manipulation or abuse, and to get genuine activity.
Judging by the years the accusation was posted, I believe we shouldn't expect most accusations to be backed up with evidence, like now that Bitcointalk is known well in the crypto space.

Thanks for the clarification.

I agree that old accusations are often unverified. That’s why I shared the transcript: it is current evidence showing the operator’s lack of transparency.

My issue is simple: account blocked, commissions unpaid, no explanation or timeline.

I’m asking for written confirmation and a resolution deadline.