Multi-accounting accusations: who carries the burden of proof?

[hopenotlate]

When it comes to multiaccount accuse it is alwas a hard spot to settle because casinos are always very secretive about the security measures they put into practice  but if there are substantial sum of money involved I think there should be a limit to the privacy motivations that are often announced to end the litigation between player and casino.

the casino RARELY makes a mistake about multi-account accusations.

Long ago I was accused of being a multiaccounter by a reputable casino here ( which of course I wasn't) after winning a contest here on the forum,  I waited some days but the prize wasn't arriving, I contacted the manager of the content asking for updates and he answered casino told him I was a multiaccounter.

I think it was a genuine mistake on their side because their reputaton was rather solid ( and they are still around after like 10 years or so) and the money involved were nothing significant.

In that case I didn't even answer anymore cause I woulnd't bother wasting my time to prove I wasn't guilty of anything and lef that casino for good of course.

Can you tell us which casino it was?

I believe that it was a false positive, or the casino admins were lazy to find who cheated and who didn't, because with the contest, we can be absolutely sure that it was exploited by people making multiple accounts.

You're probably asking, "Make multiple accounts to chase a small amount?" - YES, they probably do it.

 I didnt want to mention casino name because I think it was a genuine mistake on their side or as you better worded a false positive and I don't want put bad light on them for this.

It happened with Bitcasino.io, just checked closer how things went : it was this Btc price prediction contest in which I didn't win the main prize but they awarded 10 free spins to all participants 

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I then tried to claim those free spins on their site but their code didnt work so I exchanged with their oficial acocunt a couple os private messages which you can see below



So they stated I was excluded from all promotions for bonuses abuses/multiaccounting despite me not playing there anymore for ages : so I let them go considering I was already not playing there and also because, back to the main topic of this thread, it would require so many efforts for me to demontrate something I didn't.
How could I show I wasn't multiaccounting? By what means could I have done it?

[Dr.Bitcoin_Strange]

A reputable casino would never come up with such accusation when the customer is innocent, I have used different casinos and betting sites for more than 8 years now and never have I experienced such situation where a casino would block my account and accuse me of cheating. If someone experience it, the casino is supposed to show a proof to the customer upon demanding for it.

We’re definitely talking about scam casinos here. Legit casinos wouldn’t accuse gamblers of violating the TOS, like multi-accounting, if they didn’t actually do it. With scam accusations, they can easily hide behind their TOS and even fabricate violations just to make sure they keep the money, especially when a gambler wins big.

If it's with the scam casinos out there, then we already know the obvious. They lie, they ignore your message if you contact them with such problem and they will also give you excuses to cover up while stealing from others as well before they finally exit the market. The reputable casinos that have active support agents are very responsive and would not have a problem to provide a proof that shows that you have a multiple account.

[robelneo]

So where do we draw the line? Does this gray area open the door for abuse by casinos, or do we still give them the benefit of the doubt as long as the casino has a solid reputation? This is where things start to get tricky, in my opinion.

Casinos will not accuse a person of multi-accounting if there is really no evidence. In fact, they don't want to have many issues with multi-accounting because of possible community flags, especially if, through arbitration, it's proven that they wrongly accused someone of multi-accounting. One wrong accusation will make all the accusations also false.

[acroman08]

If a casino accuses you of something like multi-accounting or bonus abuse, even when you know you didn’t do it, and they already block your account, of course you’ll have your own explanation. But realistically, shouldn’t it be the casino that shows evidence that you actually violated their rules?

At the same time, I get that there are limits. Casinos can’t always disclose full proof publicly because that could expose sensitive details like user identity, IP addresses, or device data.

Yes, realistically, they should be providing proof of their claims. When it comes to legal courts, the burden of proof always lies to the one who makes the accusation/claim. This is why I think trusted gambling mediators are important, they are sometimes allowed to see the evidence the casino have and decide whether the claim is valid or not.

So where do we draw the line? Does this gray area open the door for abuse by casinos, or do we still give them the benefit of the doubt as long as the casino has a solid reputation? This is where things start to get tricky, in my opinion.

To be honest, even if the casino has a solid reputation, they should still provide proof of their claims or at least the ones that they can share.

[BABY SHOES]

I have used more than 7 gambling sites on this forum, none of them have accused me of having more than one account. This makes me question that are the gamblers lying?

Most of these accusations come from newbie accounts that I've noticed... whereas those who frequently discuss here engage in gambling rarely get this kind of problem.

I don't know who is lying.

It is good not to use your family or friends router to gamble because if two or more people among you are gambling on the same gambling site, know that the gambling site will see it as multiple accounts. One household one gambling site is what is in the terms and conditions.

This is what may often go unnoticed about sharing the internet with friends or other family, 1 same IP then the casino will detect it as multiple accounts that are considered abuse, while the casino has its own detection system to see this.

[Youngrebel]

In as much as they the casino sites restrick people due to as  a defaulted rule , it is also important to note that these guys are also a professional body so they are also carful in their dealings with the sight users.

They should also be living with that consciousnes because a us3r lcan decide to  sue  to sue them and they have to provide evidence in such situations.

[Wiwo]

Casino already have a clear case outline in their term's of service if you read it carful and clearly,  they state there that if you have a case against the casinos long as the case relates to accounts and security, regardless of your evidence as a gambler, whatever the decision of the security team is, is what becomes the ultimate faith lf the player.

This situation have raises alot of issues wirh casinos and aggrieved player's before, we have hard some cases like this here innthe forum before and in the end the casino metained their stance and support for their security team decisions.

[Fiatless]

Casino already have a clear case outline in their term's of service if you read it carful and clearly,  they state there that if you have a case against the casinos long as the case relates to accounts and security, regardless of your evidence as a gambler, whatever the decision of the security team is, is what becomes the ultimate faith lf the player.

This situation have raises alot of issues wirh casinos and aggrieved player's before, we have hard some cases like this here innthe forum before and in the end the casino metained their stance and support for their security team decisions.

But some intermediaries can mediate between the casino and the gambler in some cases. Casino cannot just claim that the gamblers are at fault without evidence. Some gamblers have even gone to the extent of suing some casinos just to get justice. There was one case in the scam accusation thread that a casino lost its license in a country due to reports from aggreived customers.  

[len01]

During the long time I’ve been gambling here, I once had a serious issue with one of the popular casinos. I was accused of doing arbitrage betting without any evidence provided, and my account was blocked. I asked for detailed clarification regarding my case, but the casino side kept avoiding my questions. This shows that sometimes casinos labeled as reputable don’t always take better steps in resolving problems and instead leave the users to carry the burden themselves, constantly wondering why this even happened.

[serjent05]

So where do we draw the line? Does this gray area open the door for abuse by casinos, or do we still give them the benefit of the doubt as long as the casino has a solid reputation? This is where things start to get tricky, in my opinion.

This is tricky, since the casino has the right to block or ban a player, they can easily suspend the account of a player even if the player is not actually engaged in multi-accounting.  So there is no need for the casino to give a reason why they ban the player.  All the casino needs is to give back the deposit of the accused player and block him.

Proof is only needed when the case is elevated further to a court or site that has the authority to mediate.  In this case, the one who should give the proof is the casino since they are the one accusing that their player cheated with multi-accounting. 

[Odusko]

In as much as they the casino sites restrick people due to as  a defaulted rule , it is also important to note that these guys are also a professional body so they are also carful in their dealings with the sight users.

They should also be living with that consciousnes because a us3r lcan decide to  sue  to sue them and they have to provide evidence in such situations.

Most of the times, casinos security teams only block accounts that have violated their community terms and conditions of service, that is the reason most of the team give a straight forward head on answer to query about those accounts that are blockers they often State that the security team found their activities to be abusive, which shows how watchful and careful their are as regards to accounts related issues.

[Curious T]

What I believe is that if a casino is blocking any account, they should state the exact reason(s) they blocked the account and provide the proof to the affected party. If he broke a rule, it should be stated and they should be able to show him where or how he broke the rule. Casinos shouldn't be allowed to simply just block people's account without any explanation and when the user asks for explanation, they just direct him to an email they may take forever to reply to.
The casino must be able to drop proof that the player cheated and the player should be able to drop evident that he did not cheat.

[sunsilk]

During the long time I’ve been gambling here, I once had a serious issue with one of the popular casinos. I was accused of doing arbitrage betting without any evidence provided, and my account was blocked. I asked for detailed clarification regarding my case, but the casino side kept avoiding my questions.

Are you winning during those times when they have accused you've been arbitrage betting? Because if you do, then that's the only reason why they want you blocked.

You're so lucky if you've been winning and that's what they want to stop and so, they try not to say the actual reason of the decision.

This shows that sometimes casinos labeled as reputable don’t always take better steps in resolving problems and instead leave the users to carry the burden themselves, constantly wondering why this even happened.

This is true, they've got their ways of solving problems in the way not too pleasing to their customers.

[Patikno]

As far as I know, a site has details, or maybe some evidences for any accusation, including accusations of multiple accounts. Gambling sites also have data to identify such allegations, whether by checking for identical IP addresses, browser types and versions, operating systems, or even multiple devices (hardwares) used by users. So, I think the casino has strong evidence against such accusations, especially those with a good reputation. Casinos with a less good reputation, they might be mistaken, or there might be something behind their accusations. Therefore, I advise anyone to choose a reputable casino and strive to maintain their reputation. Personally, I prefer some of the casinos that collaborate on this forum; I believe they are trying to build good connections, and maintain their reputation.

[Odohu]

During the long time I’ve been gambling here, I once had a serious issue with one of the popular casinos. I was accused of doing arbitrage betting without any evidence provided, and my account was blocked. I asked for detailed clarification regarding my case, but the casino side kept avoiding my questions. This shows that sometimes casinos labeled as reputable don’t always take better steps in resolving problems and instead leave the users to carry the burden themselves, constantly wondering why this even happened.

We can only hope we don't get into problems with casino because it is a one-sided judgement most of the times. Despite that there are many great casinos that do not cook up stories to undo their users, we cannot deny the fact that there are many casinos that can use frivolous excuses to shortchange genuine users especially when they are hit with big win. Since accusations such as multi-accounting, abuse of bonus and other violations are not usually proven by the casinos, it becomes a one-sided judgement.

[Alphakilo]

During the long time I’ve been gambling here, I once had a serious issue with one of the popular casinos. I was accused of doing arbitrage betting without any evidence provided, and my account was blocked. I asked for detailed clarification regarding my case, but the casino side kept avoiding my questions. This shows that sometimes casinos labeled as reputable don’t always take better steps in resolving problems and instead leave the users to carry the burden themselves, constantly wondering why this even happened.

We can only hope we don't get into problems with casino because it is a one-sided judgement most of the times. Despite that there are many great casinos that do not cook up stories to undo their users, we cannot deny the fact that there are many casinos that can use frivolous excuses to shortchange genuine users especially when they are hit with big win. Since accusations such as multi-accounting, abuse of bonus and other violations are not usually proven by the casinos, it becomes a one-sided judgement.

This is one very good reason why I always prefer to use casino platforms with good and responsive support or customer care. Now that most of the customers care options has been fitted with chat bots that only present options of complaints to choose from, a case like multi- account accusations becomes difficult to resolve when the casino has already gone ahead to freeze or block such a faulted account with evidence.
The house edge is real and it is true a casino would always do well to win such kind of cases so as not to tarnish their reputation in the eye of public and licensing regulators.

There are bodies that however exist where a customer can report to so as to check such drastic decision meted by a casino on an acclaimed guilty customer with the customer required to present evidence of sort and the casino presenting its TOS for clarity.

[Onyeeze]

Before air casino platform can accuse you on such thing that means that have been monitoring yeah particular account and if you close check very well you will notice that they are accusation that must be an evidence to prove that they are right, sometimes gambling platform caught a cheater who is trying to cheat the platform through a verification and that is why most of the casino platforms always ask their customers or their client to verify the account so that they will know how many account is being owned by 1 person so within such a verification they can detect as many as people who is trying to have a double account with their platform so that is why I said that most times they are always right if they accuse you of having a double account in their platform

[Awaklara]

As far as I know, a site has details, or maybe some evidences for any accusation, including accusations of multiple accounts. Gambling sites also have data to identify such allegations, whether by checking for identical IP addresses, browser types and versions, operating systems, or even multiple devices (hardwares) used by users. So, I think the casino has strong evidence against such accusations, especially those with a good reputation. Casinos with a less good reputation, they might be mistaken, or there might be something behind their accusations. Therefore, I advise anyone to choose a reputable casino and strive to maintain their reputation. Personally, I prefer some of the casinos that collaborate on this forum; I believe they are trying to build good connections, and maintain their reputation.

We know that the issue is not whether a casino has a good or bad reputation. The problem lies in the casino's policy of being unable to share detailed evidence regarding accusations. That is the issue for us as gamblers.
I am only confident that reputable casinos do not use raw evidence to analyze every case of multiple account usage. They have teams that specifically handle such issues in depth to process the evidence until they reach the conclusion that a customer’s account has violated the casino’s terms and conditions.

[|MINER|]

If a casino accuses you of something like multi-accounting or bonus abuse, even when you know you didn’t do it, and they already block your account, of course you’ll have your own explanation. But realistically, shouldn’t it be the casino that shows evidence that you actually violated their rules?
At the same time, I get that there are limits. Casinos can’t always disclose full proof publicly because that could expose sensitive details like user identity, IP addresses, or device data.
So where do we draw the line? Does this gray area open the door for abuse by casinos, or do we still give them the benefit of the doubt as long as the casino has a solid reputation? This is where things start to get tricky, in my opinion.

I personally think that the reputable casino will not do the these kinds of things that, even if they block your account there will be must causes, like before I have experienced somthing like that, such as after few years back I was created an account on a casino but after creating account the casino limit my account and when I goes to the support that they say that I have created multiple account and yes I did that but forgot that for the long gap. Anyway even then they limit I able to remove that limitation by the help of the support and then I was able to play again. So the reputable casino do like this.
But the thing you are saying with out any proof if they bann your account then they might be the scammer, It will be better to do the scam reports against them.

[ejikeme24]

Yes they should provide evidence to prove that you cheated, not just blocking your account without evidence. That makes it unfair and unlawful. Although sometimes they will not tell you your offences immediately but locking the account will be the best option for them, then they will wait for you to ask before they can be able to give it to you. The truth is that they have the right to do what please them because you sign-up to their site and what ever they choose to do to you is under their law. So no need to panic.

I'm also sharing the same opinion with you, of course a casino is not meant to Lock somebody's account without even explaining what the person did that result blocking their account even though they reserve the right to do whatever they wish to do but a casino is meant to be free and Fair because it is a business, okay if they are to treat everyone in that manner did you think people will still want to join their casino? Obviously No, and one thing about human beings is that ones they noticed that a particular casino is misbehaving or they didn't meet up their requirements they will be criticizing that casino, so all casinos need to caution their users/ or customers in any area that doesn't seem right before taking any decision.