Multi-accounting accusations: who carries the burden of proof?

[hopenotlate]

When it comes to multiaccount accuse it is alwas a hard spot to settle because casinos are always very secretive about the security measures they put into practice  but if there are substantial sum of money involved I think there should be a limit to the privacy motivations that are often announced to end the litigation between player and casino.

the casino RARELY makes a mistake about multi-account accusations.

Long ago I was accused of being a multiaccounter by a reputable casino here ( which of course I wasn't) after winning a contest here on the forum,  I waited some days but the prize wasn't arriving, I contacted the manager of the content asking for updates and he answered casino told him I was a multiaccounter.

I think it was a genuine mistake on their side because their reputaton was rather solid ( and they are still around after like 10 years or so) and the money involved were nothing significant.

In that case I didn't even answer anymore cause I woulnd't bother wasting my time to prove I wasn't guilty of anything and lef that casino for good of course.

Can you tell us which casino it was?

I believe that it was a false positive, or the casino admins were lazy to find who cheated and who didn't, because with the contest, we can be absolutely sure that it was exploited by people making multiple accounts.

You're probably asking, "Make multiple accounts to chase a small amount?" - YES, they probably do it.

 I didnt want to mention casino name because I think it was a genuine mistake on their side or as you better worded a false positive and I don't want put bad light on them for this.

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I then tried to claim those free spins on their site but their code didnt work so I exchanged with their oficial acocunt a couple os private messages which you can see below



So they stated I was excluded from all promotions for bonuses abuses/multiaccounting despite me not playing there anymore for ages : so I let them go considering I was already not playing there and also because, back to the main topic of this thread, it would require so many efforts for me to demontrate something I didn't.
How could I show I wasn't multiaccounting? By what means could I have done it?

[Dr.Bitcoin_Strange]

A reputable casino would never come up with such accusation when the customer is innocent, I have used different casinos and betting sites for more than 8 years now and never have I experienced such situation where a casino would block my account and accuse me of cheating. If someone experience it, the casino is supposed to show a proof to the customer upon demanding for it.

We’re definitely talking about scam casinos here. Legit casinos wouldn’t accuse gamblers of violating the TOS, like multi-accounting, if they didn’t actually do it. With scam accusations, they can easily hide behind their TOS and even fabricate violations just to make sure they keep the money, especially when a gambler wins big.

If it's with the scam casinos out there, then we already know the obvious. They lie, they ignore your message if you contact them with such problem and they will also give you excuses to cover up while stealing from others as well before they finally exit the market. The reputable casinos that have active support agents are very responsive and would not have a problem to provide a proof that shows that you have a multiple account.

[robelneo]

So where do we draw the line? Does this gray area open the door for abuse by casinos, or do we still give them the benefit of the doubt as long as the casino has a solid reputation? This is where things start to get tricky, in my opinion.

Casinos will not accuse a person of multi-accounting if there is really no evidence. In fact, they don't want to have many issues with multi-accounting because of possible community flags, especially if, through arbitration, it's proven that they wrongly accused someone of multi-accounting. One wrong accusation will make all the accusations also false.

[acroman08]

If a casino accuses you of something like multi-accounting or bonus abuse, even when you know you didn’t do it, and they already block your account, of course you’ll have your own explanation. But realistically, shouldn’t it be the casino that shows evidence that you actually violated their rules?

At the same time, I get that there are limits. Casinos can’t always disclose full proof publicly because that could expose sensitive details like user identity, IP addresses, or device data.

Yes, realistically, they should be providing proof of their claims. When it comes to legal courts, the burden of proof always lies to the one who makes the accusation/claim. This is why I think trusted gambling mediators are important, they are sometimes allowed to see the evidence the casino have and decide whether the claim is valid or not.

So where do we draw the line? Does this gray area open the door for abuse by casinos, or do we still give them the benefit of the doubt as long as the casino has a solid reputation? This is where things start to get tricky, in my opinion.

To be honest, even if the casino has a solid reputation, they should still provide proof of their claims or at least the ones that they can share.

[BABY SHOES]

I have used more than 7 gambling sites on this forum, none of them have accused me of having more than one account. This makes me question that are the gamblers lying?

Most of these accusations come from newbie accounts that I've noticed... whereas those who frequently discuss here engage in gambling rarely get this kind of problem.

I don't know who is lying.

It is good not to use your family or friends router to gamble because if two or more people among you are gambling on the same gambling site, know that the gambling site will see it as multiple accounts. One household one gambling site is what is in the terms and conditions.

This is what may often go unnoticed about sharing the internet with friends or other family, 1 same IP then the casino will detect it as multiple accounts that are considered abuse, while the casino has its own detection system to see this.

[Youngrebel]

In as much as they the casino sites restrick people due to as  a defaulted rule , it is also important to note that these guys are also a professional body so they are also carful in their dealings with the sight users.

They should also be living with that consciousnes because a us3r lcan decide to  sue  to sue them and they have to provide evidence in such situations.

[Wiwo]

Casino already have a clear case outline in their term's of service if you read it carful and clearly,  they state there that if you have a case against the casinos long as the case relates to accounts and security, regardless of your evidence as a gambler, whatever the decision of the security team is, is what becomes the ultimate faith lf the player.

This situation have raises alot of issues wirh casinos and aggrieved player's before, we have hard some cases like this here innthe forum before and in the end the casino metained their stance and support for their security team decisions.

[Fiatless]

Casino already have a clear case outline in their term's of service if you read it carful and clearly,  they state there that if you have a case against the casinos long as the case relates to accounts and security, regardless of your evidence as a gambler, whatever the decision of the security team is, is what becomes the ultimate faith lf the player.

This situation have raises alot of issues wirh casinos and aggrieved player's before, we have hard some cases like this here innthe forum before and in the end the casino metained their stance and support for their security team decisions.

But some intermediaries can mediate between the casino and the gambler in some cases. Casino cannot just claim that the gamblers are at fault without evidence. Some gamblers have even gone to the extent of suing some casinos just to get justice. There was one case in the scam accusation thread that a casino lost its license in a country due to reports from aggreived customers.