betcoin.ag Closed my account after a win

[daninil]

Hi
I opened an account with betcoin.ag on Friday 30/1 and first deposited 300 dollars into Bitcoin, which I lost. Then I deposited an additional 350 dollars and played tennis and table tennis, and managed to win about 3000 dollars. I then requested a withdrawal of about 1000 dollars, and the chat told me that it could take up to 24 hours. When I tried to log in the next day, it said that the account was blocked, but no further information from the chat or via email. No one has responded to my emails for two days about why they blocked me.
I don't understand how a company like betcoin can block an account without informing its customers why?
Please help me, what should I do?
Regards, Daniel

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[daninil]

I thought they were reliable, but it doesn't seem like it. I just want my money.

[The Cryptovator]

Please move the thread into the scam accusation board from the gambling since it's an allegation thread. I have reported it, and hopefully the moderator will move otherwise. Please go to the scam accusation board and add the correct format of the scam accusation. Please add some proofs like a screenshot of the deposit if you have it, a dashboard screenshot and chat history. So we can understand what's going on there. Saying it verbally won't help you in that case. So please do what I suggest.

The first mistake you made was using betcoin. Use Stake instead, use signup code mGpicks and I will give you a 100% deposit match up to $1,000, just post your username once you've signed up and wagered at least 1x your deposit.

Please don't shill on a scam accusation thread; he came here with a problem. Rather than helping him, you are shilling some other sites; that's not the proper way to promote a platform anyway.

I thought they were reliable, but it doesn't seem like it. I just want my money.

You must check their reputation before start gambling, have to read their announcement thread and need to check scam accusation board.

[acroman08]

Are you talking about betcoin.ag? I'm just trying to clarify since your thread title says "betcoin.eg" which I can't find when I search it on Google, and it shows as "This site can’t be reached" if I directly put "betcoin.eg" in the URL bar.

Anyway, if you are talking about betcoin.ag, would you mind posting your evidence to support your claims?

[daninil]

I have updated the headline now and also added pictures

[acroman08]

I have updated the headline now and also added pictures

I'll try to PM their representative(Betcoin.AG) here in the forum, they have responded to issues against their casino being posted here in the past, so they might respond to yours, too, and perhaps they may also add more information regarding your case.

[daninil]

I have updated the headline now and also added pictures

I'll try to PM their representative(Betcoin.AG) here in the forum, they have responded to issues against their casino being posted here in the past, so they might respond to yours, too, and perhaps they may also add more information regarding your case.

Thanks a lot

[stadus]

When I tried to log in the next day, it said that the account was blocked, but no further information from the chat or via email.

Since you can still access the account, and you mentioned that it was “blocked”, it would help a lot if you could include a screenshot showing that status as well. That would be solid proof that the account was actually blocked. Right now, most of the screenshots you shared are just conversations. The one showing the account status is important and really necessary.

[daninil]

When I tried to log in the next day, it said that the account was blocked, but no further information from the chat or via email.

Since you can still access the account, and you mentioned that it was “blocked”, it would help a lot if you could include a screenshot showing that status as well. That would be solid proof that the account was actually blocked. Right now, most of the screenshots you shared are just conversations. The one showing the account status is important and really necessary.

I can't access the account

https://www.talkimg.com/images/2026/02/02/UEvdeP.png

[stadus]

When I tried to log in the next day, it said that the account was blocked, but no further information from the chat or via email.

Since you can still access the account, and you mentioned that it was “blocked”, it would help a lot if you could include a screenshot showing that status as well. That would be solid proof that the account was actually blocked. Right now, most of the screenshots you shared are just conversations. The one showing the account status is important and really necessary.

I can't access the account

Thanks for adding that screenshot, you can update the OP so everything is compiled properly. It clearly shows that your account was actually banned, so at least that part is now confirmed.

Now we just need to hear from the representative of betcoin.ag about the reason for the ban, especially since you already brought the issue here.

[daninil]

When I tried to log in the next day, it said that the account was blocked, but no further information from the chat or via email.

Since you can still access the account, and you mentioned that it was “blocked”, it would help a lot if you could include a screenshot showing that status as well. That would be solid proof that the account was actually blocked. Right now, most of the screenshots you shared are just conversations. The one showing the account status is important and really necessary.

I can't access the account

https://www.talkimg.com/images/2026/02/02/UEvdeP.png

Thanks for adding that screenshot, you can update the OP so everything is compiled properly. It clearly shows that your account was actually banned, so at least that part is now confirmed.

Now we just need to hear from the representative of betcoin.ag about the reason for the ban, especially since you already brought the issue here.

I sent it to them and asked two days ago, but they haven't responded to me, which is why I feel compelled to seek help here.

[robelneo]

I sent it to them and asked two days ago, but they haven't responded to me, which is why I feel compelled to seek help here.

You did the right thing by bringing it here. Betcoin.ag has never failed to address all allegations; they are quick to respond, and I'm sure your issue is no exception.

I checked Betcoin.ag status; last active Feb.1 and his last post.

Betcoin has never had a legitimate unpaid winner and our history with 0 unresolved accusations and 0 lost 3rd party mediations speaks to our flawless reputation. We appreciate the referral of all non-abusive players, moving forward.

I'm sure they will keep doing what they've been doing on every accusation.

[daninil]

Hi everyone, I would like to inform you that betcoin.ag has unlocked my account and paid out the money. Thank you everyone and thank you betcoin.ag you are a completely legit betting company

[aioc]

Hi everyone, I would like to inform you that betcoin.ag has unlocked my account and paid out the money. Thank you everyone and thank you betcoin.ag you are a completely legit betting company

Of course, they are a completely legit company. I was so proud wearing betcoin.ag all the time, they are still holding their signature campaign, they address issues that come along, and they are always fair and strict if you cheat in their casinos, they will tell you the violation.
It's good that you received your money. Maybe some miscommunication, keep playing on Betcoin.ag and other trusted casinos here on Bitcointalk.