Difference among casinos

[Zigabel]

1: Why do some casino likes to add withdrawal fees meanwhile they are already making huge profit from customers losses? Is it that the withdrawal fee is too big that they can not just spare it for the customers?  There are other casinos that doesn't have withdrawal fee, why can't they be like them.

2: Why do some casino not have active support that can be available 24/7, is it that it is very expensive to add such a feature to their casino? Is there a better reason for them not to have active support?

Thanks for your response.

Just like you have mentioned, it could be that it is actually too expensive for them to run a 24/7 support center and so they have rather chosen to run a support center that runs within the working hours so the can keep business afloat, not all casinos have attained that capacity to incorporate certain services in their casino and so they try to manage with that which is withing their capacity.  For the withdrawal fees, they likely are not as big enough to take care of it as some countries may charge them for that service and so they may decide to push it back to the customers.

[Dr.Bitcoin_Strange]

Some casinos consider it not to be relevant and decide to settle the fee themselves since it's just a little, while others still want to profit from it. There is a casino that has a record of making millions of dollars from withdrawal fees on a yearly basis.

 Most casinos, if not all, have auto-reply bots on their live support, which they can all afford, but to get a real-life agent costs money. They will only go with the one they can afford, so we see the need to add more helping hands while those who consider it not to be relevant are still there to cut down costs by reducing the manpower. It's about the cost and what the casino considers important.

So, it's about business ethics and gamblers preference. Those casinos that considers it little and covers the fee have a cool strategy in that aspects which can draw more players to the casinos. Some casinos with zero wd fee are still reputable.

 Some people here are saying that they chose reputation over fee, yea, it makes a lot of sense to chose reputation like I do too,  still, there are reputable casinos that give zero withdrawal fee, that does not mean that they won't make profit.

Most casinos like you said have auto reply bot and some of them don't, you have to send your complaints via email and they might not even respond to the email.

[Dave1]

On some casinos, withdrawal is free of charge, there's no fee attached to your withdrawal and that's really so cool. It's something that every casino should adopt because it influences the choice of customers when they want to select a new casino. I know we have had a discussion here which the title was based on "what influenced your choice on the casino you are using." Some people said they like casinos with zero withdrawal fee and some people also said they like a casino with 24hrs active support, and more demands.

What actually gave me more concern and also lead me to open this thread is two question, which are;

1: Why do some casino likes to add withdrawal fees meanwhile they are already making huge profit from customers losses? Is it that the withdrawal fee is too big that they can not just spare it for the customers?  There are other casinos that doesn't have withdrawal fee, why can't they be like them.

It's boils down to business, everything has a price because that's how business operation model is. Sure they have been making money from gamblers, but still if they can continue to squeeze more profits thru withdrawals, then they might as well do it.

2: Why do some casino not have active support that can be available 24/7, is it that it is very expensive to add such a feature to their casino? Is there a better reason for them not to have active support?

Thanks for your response.

Not sure about this, but as far as my experience goes, there are 24x7 support on most casinos. They even have support for local languages if needed. Perhaps those casinos that doesn't have support could have been starting out and once they make profits and their customers calling out that they should have that kind of support, then for sure they need to adhere to that and implement 24x7 CS.

[Beparanf]

1: Why do some casino likes to add withdrawal fees meanwhile they are already making huge profit from customers losses? Is it that the withdrawal fee is too big that they can not just spare it for the customers?  There are other casinos that doesn't have withdrawal fee, why can't they be like them.

Casino doesn’t to take unnecessary losses from withdrawal fees if the majority of the casino is charging fees. They are business which means they prioritize on their profit as much as possible and they will avoid unnecessary expenses.

2: Why do some casino not have active support that can be available 24/7, is it that it is very expensive to add such a feature to their casino? Is there a better reason for them not to have active support?

Actually, only few casino that I play have less active support. Most casino nowadays have 24/7 support. Some small casino can’t afford to pay support that will cover the whole day shifting.

[Dunamisx]

Literally if we are going to consider the nature of transactions, they are not being sent free because we have to pay for a transaction fee for our transaction to be confirmed, but come to think of it in this way that we already have the main pool less busy and the transaction fee cost less than before, which some gambling platform could see as an advantage for them to also make their users feel more comfortable in using them because of this purpose that the render a free transaction for them.

[aioc]

1: Why do some casino likes to add withdrawal fees meanwhile they are already making huge profit from customers losses? Is it that the withdrawal fee is too big that they can not just spare it for the customers?  There are other casinos that doesn't have withdrawal fee, why can't they be like them.

It's their prerogative. Casinos are profit-driven platforms; they will find ways to make a profit, and they think that withdrawal fees can be part of that. Casinos are not only making money from gamblers' losses.
For me I'm ok with withdrawal fees as long as the casino is reputable and they will not withold my withdrawal request and create imaginary accusation.

2: Why do some casino not have active support that can be available 24/7, is it that it is very expensive to add such a feature to their casino? Is there a better reason for them not to have active support?

It's not very expensive if it's a big casino, but many prefer to address concerns after receiving them via email so they can organise them and respond with the right answers. Besides, many casinos use FAQs, so all frequently asked concerns are already answered.

[Asiska02]

1: Why do some casino likes to add withdrawal fees meanwhile they are already making huge profit from customers losses? Is it that the withdrawal fee is too big that they can not just spare it for the customers?  There are other casinos that doesn't have withdrawal fee, why can't they be like them.

Casinos may be profit inclined, and make a lot of money from customers losses but that doesn’t mean that sometimes they’ll get as much target of profit they want. Withdrawal fees is another means of making money for the casino whether they get to benefit from customer losses or not, it is their own way of operating their business and putting emotions into your business will not really make you achieve what you want. I don’t see anything wrong with the withdrawal fees added if they don’t wish to remove it. Other casinos that don’t add them and make withdrawals free may be their own way of marketing their services to draw more customers to them and be at competitive advantage than their contemporaries.

2: Why do some casino not have active support that can be available 24/7, is it that it is very expensive to add such a feature to their casino? Is there a better reason for them not to have active support?

Thanks for your response.

Active support is very important for all casinos regardless of them being a new one or old one into the business. Having a customer support means you putting your customers request in a quick response action whenever a need be. Being able to attend to your customers complaints 24/7 builds trust and encourage patronizing your services. Even if an AI customer support system will be embedded to solve small issues is very important before the real customer support takes over from there.

[Eternad]

Literally if we are going to consider the nature of transactions, they are not being sent free because we have to pay for a transaction fee for our transaction to be confirmed, but come to think of it in this way that we already have the main pool less busy and the transaction fee cost less than before, which some gambling platform could see as an advantage for them to also make their users feel more comfortable in using them because of this purpose that the render a free transaction for them.

I believe he mentioned it because other casino like Sportsbet do offer a free withdrawal fee on transactions on their casino. It’s truly a small amount which casino can easily cover if they want.

Some casino even charge a flat rate fee to fight crypto volatility and avoid frequently changing of fees.

While other charge an insane amount that is higher on the actual fee they use probably they get some profit too on the withdrawal fee.

[Findingnemo]

Withdrawal fees are mandatory to manage the wallet and keep it's security to better so if the casino compromises and bears the fee by themselves, then it can lead to lesser the resource spent on it. So what they can do is offer different coins, so users can withdraw for less than 10 cents on BSC.

[Dr.Osh]

The exact reason is because the casino has not been able to cover transaction costs and employ more people to their casino platform, every casino founder must have understood their finances and how much allocation is needed for the costs incurred, casino founders definitely want to minimize expenses and increase income but everything goes back to the initial capital

[MRY]

The exact reason is because the casino has not been able to cover transaction costs and employ more people to their casino platform, every casino founder must have understood their finances and how much allocation is needed for the costs incurred, casino founders definitely want to minimize expenses and increase income but everything goes back to the initial capital

Balance between the capital available and cost of maintaining the systems is critical in the operational sustainability of a platform to ensure that the systems have the optimum service to offer every day. I am aware that shortage of manpower and high transaction costs are cruel realities that a business owner has to carefully attend to. You are correct that everything in a strategy is driven by the numbers so that in our endeavour we should be aware that efficiency in spending is a mandatory requirement of sustaining the continuity of revenue in long term.

[Agbamoni]

1: Why do some casino likes to add withdrawal fees meanwhile they are already making huge profit from customers losses? Is it that the withdrawal fee is too big that they can not just spare it for the customers?  There are other casinos that doesn't have withdrawal fee, why can't they be like them.

Most casinos that make withrawal fees compulsory are not making good money from the business, and casinos that use withdrawal fees to settle regulatory bodies in each of the regions they operate. This is my assumption, it may be true or false.

Check out the top casinos, they dont charge withdrawal fees. I think if a casino charge withrawal fees, it is better to avoid such a casino.  It is not a top casino.

[0x000369]

@Dr.Bitcoin_Strange

1: Why do some casino likes to add withdrawal fees meanwhile they are already making huge profit from customers losses? Is it that the withdrawal fee is too big that they can not just spare it for the customers?  There are other casinos that doesn't have withdrawal fee, why can't they be like them.

lol mate it's a business
they charge fees because they want more profit simple as that
network fees aren't free for them either even if they're small
some casinos eat the cost as a marketing tactic others pass it on or even make a bit extra from it
it's all about their revenue model not about how much they "already make" from your losses

2: Why do some casino not have active support that can be available 24/7, is it that it is very expensive to add such a feature to their casino? Is there a better reason for them not to have active support?

yeah it's expensive to run 24/7 human support
you need people working shifts around the clock
if a casino doesn't have it they either can't afford it or they don't give a damn about quick customer service
it's a massive red flag in my book
always has been if they skimp on support they'll skimp on other things too

[junder]

I have never encountered withdrawal fees, and previously I didn't really understand what they meant. But what I think is that when we want to withdraw the amount in our casino wallet, we can't because there are transaction fees that must be paid, so the option is to reduce the withdrawal amount by leaving some money for the transaction fees.
And with 24/7 active support, I’ve experienced it before. Although there was a response, it was just an automated message. Casinos that don’t provide this service might have automated messages enabled.

[Furball808]

1: Why do some casino likes to add withdrawal fees meanwhile they are already making huge profit from customers losses? Is it that the withdrawal fee is too big that they can not just spare it for the customers?  There are other casinos that doesn't have withdrawal fee, why can't they be like them.

2: Why do some casino not have active support that can be available 24/7, is it that it is very expensive to add such a feature to their casino? Is there a better reason for them not to have active support?

Thanks for your response.

My theory for both is simply that the casino can’t afford it. Withdrawal fees help them profit more if they do not have much customers to start with. They may not have support 24/7 because they can’t outsource personnel due to lack of funds.

[7juju]

1: Why do some casino likes to add withdrawal fees meanwhile they are already making huge profit from customers losses? Is it that the withdrawal fee is too big that they can not just spare it for the customers?  There are other casinos that doesn't have withdrawal fee, why can't they be like them.

Different companies have their different policies and how they want to maximise profits, that's why some casino can't let go of withdrawal fees and others can do without withdrawal fees. The withdrawal fees is a major way of raising more revenues and to them since they are rendering their services to the customers and making sure that the customers are satisfied, so the withdrawal fees is a necessity to keep the casino up and running. Letting go of withdrawal fees is the decision of the management to entice their customers and not the right of the customers, that's why some casino can't let go of it.

[Rruchi man]

1: Why do some casino likes to add withdrawal fees meanwhile they are already making huge profit from customers losses? Is it that the withdrawal fee is too big that they can not just spare it for the customers?  There are other casinos that doesn't have withdrawal fee, why can't they be like them.

You have to first understand that the casino is a business, and just like every business, every business has a model that they operate under. It will be okay for some business owners, that is, owners of these casinos, not to demand withdrawal fees, while there are others that consider it necessary for gamblers to be able to pay as they gamble. It does not really make one casino better than the other.

2: Why do some casino not have active support that can be available 24/7, is it that it is very expensive to add such a feature to their casino? Is there a better reason for them not to have active support?

Active support will require more personnel on active shifts. Not all casinos are able to afford that as soon as they start operations, so they cannot all have active support

[Pandu Geddon]

Different companies have their different policies and how they want to maximise profits, that's why some casino can't let go of withdrawal fees and others can do without withdrawal fees. The withdrawal fees is a major way of raising more revenues and to them since they are rendering their services to the customers and making sure that the customers are satisfied, so the withdrawal fees is a necessity to keep the casino up and running. Letting go of withdrawal fees is the decision of the management to entice their customers and not the right of the customers, that's why some casino can't let go of it.

Waiving withdrawal fees might not be very appealing to some gamblers. But if it becomes a service offered by the casino, of course, gamblers would be happy, even if the amount may not be something they consider very significant. 
The transactions conducted at casinos are definitely substantial, even though the withdrawal fees are small, they may not be proportional to the large profits the casino earns from customer losses. 
Every casino should be able to waive withdrawal fees, but who really considers paying a small amount from the winnings they have already earned?

[Eternad]

1: Why do some casino likes to add withdrawal fees meanwhile they are already making huge profit from customers losses? Is it that the withdrawal fee is too big that they can not just spare it for the customers?  There are other casinos that doesn't have withdrawal fee, why can't they be like them.

The withdrawal fees is a major way of raising more revenues and to them since they are rendering their services to the customers and making sure that the customers are satisfied, so the withdrawal fees is a necessity to keep the casino up and running. Letting go of withdrawal fees is the decision of the management to entice their customers and not the right of the customers, that's why some casino can't let go of it.

It doesn’t raise their revenue since they only charge an amount close to the network fee while not all players withdraw funds frequently since most of them lose their bankroll.

Some casino that offers free withdrawal processed withdrawal instantly same with casino that charge fee.

Its personal choice by casino operators if they will use it to attract more customers or just focus on other bonuses.

[Bluedrem]

I think all casinos that do not charge withdrawal fees can be safe. Some fraudulent casino sites may use this as an attractive feature. They may attract users through this and later cheat users (I am not saying that all casino sites do this) but if some casinos do not include any free money for withdrawing winnings, it is definitely commendable. Because many people are reluctant to give free money when they win small bets and want to withdraw small amounts, this will be most effective for them.