Be Carefull There Are People Who Acting Like Customer Support

[nakamura12]

Scammers already used this kind of scam to scam people by using fake website to get the seed phrase just like the one you mentioned by pretending to be a customer support. Some are not sending PM but by email where they send email saying you have a problem with your wallet or account in an exchange for example and you must do something to make your account safe by making some changes but it is not what it is. Admins or customer support never send DM first.

[Marykeller]

It has been this way for long, when you complain about any given problem on any social media group of the project you are having the problem with, you will be pmed by different people claiming to be the customer service of the project, trying to render help, and if you are not careful enough you will fall to their instructions on how they will dupe you.

Well, most admins of every platforms has made it open, to give it as a warning that they don't pm first. That means they can't send you a pm first unless you pmed them directly. Learning about this as a newbie will help someone on how to navigate not to be scammed

[Chikito]

That's really weird. Do you get no replies on the general Discord/support chat at all? As far as I'm aware, most "legit" projects usually put their support channels on pinned messages. It should be easy to verify whether you're talking to the right account or not. If the response is slow, then that's another problem. Luckily, you realize it sooner.

As we know, replies as very slow than the scammer. I got a reply from a scammer 1st after the official reply. And, unfortunately, the website doesn't have a contact button. We have to go to their Twitter to know all the contact information. Because this token is very new, and I am an early investor.

Could you also tell us the Discord channel, if it’s the official one from the website?

Yes, the Discord channel is official, at the same time as contacting support.

@OP, have you solved your problem?
I think they have technical support on the Discord. I am not sure what coins you are talking about, but your issue might be because you have no Ethereum balance. You can't transfer any token if you don't have at least enough ETH to cover the transaction or gas fees.

The problem was solved.
The fee isn't a problem atm. They have a problem with UI, and they fixed it immediately after I talked about that issue on Discord.

Newbies should be careful; some people pretend to be customer service/support and direct you to a scam/phishing site.

I had a problem yesterday.

Just recently? Thought one of the most trending online scamming strategies includes when strangers sends you link or anyway connecting your wallet or sending your funds to the other wallet all in the name of claiming to help you as a customer service.
You forgot so soon how we talks about the risk on clicking unfamiliar links in this same session?
Let's also appreciate the fact you weren't victimized otherwise, next time don't click on unverified links. Don't doubt your skepticism at time of securities.

As we know, 2 days ago price drop recently, I have to send my altcoin fast to the exchange to avoid a further dump. between panic and such, I don't think about many things. I also didn't realize that I was connecting my metamask into phising site after the site warn me to write mnemonic seed.


I also warn people if do not full trusting staking site especially a new coin or token, because there will be many bugs, and problem. Early investor only used as an experiment. If you're lucky, your problem will be resolved quickly, but if not, you will wait indefinitely and watch your coin dump.

Better to stay in Bitcoin, even if it's currently a dump, bitcoin it will recover someday, and help you directly if you have a technical problem.

[joniboini]

As we know, replies as very slow than the scammer. I got a reply from a scammer 1st after the official reply. And, unfortunately, the website doesn't have a contact button. We have to go to their Twitter to know all the contact information. Because this token is very new, and I am an early investor.

I was actually referring to Discord pinned messages/channels. If that project doesn't even bother to put important info on their announcements channel/pinned messages, then I doubt they're pro at all. Even some random meme tokens can put that info on their Discord without using too many resources. Based on your description this project doesn't give a good impression to investors at all if that is true.

[arwin100]

That's really weird. Do you get no replies on the general Discord/support chat at all? As far as I'm aware, most "legit" projects usually put their support channels on pinned messages. It should be easy to verify whether you're talking to the right account or not. If the response is slow, then that's another problem. Luckily, you realize it sooner.

As we know, replies as very slow than the scammer. I got a reply from a scammer 1st after the official reply. And, unfortunately, the website doesn't have a contact button. We have to go to their Twitter to know all the contact information. Because this token is very new, and I am an early investor

It happen all the time and maybe they are busy with other things that's why they cannot act fast.

That's why its better to send message first to their official representative so that we can filter out easily those impersonators and can immediately avoid their scam attempts. You will be bombard with lots of unwanted message especially if you post that you need  help with your issues on those channels. Well somehow its good that you spot those phising attempts then warn people especially newbies to pay attention on those messages they receive from discord and also in telegram.

[Hyphen(-)]

Yes, whatever the problem is, there is no one in this world ask you to write a mnemonic seed. If there is, it's fix 100% scam or phishing!.

I must encourage you all here, even in panic, you have to still calm down to always think, and be aware of the situation.

My problem was solved after the real customer support told me that they have a problem with the UI.

Going through social media to look for support from any customer care, someone must come to you to act as a customer support just to try their luck with their scam attempts; and this social media is the place where newbies do go to get easy support instead of using the right platform to get the right customer support.

No customer support will ask of your seed phrase, we have to be wise, if we have been here for a while, we should know how important our seed phrase is to us because it is our wallet’s security, and without that we have no wallet and our funds are not safe.

Newbies, be very vigilant and avoid getting scammed, always take your time to verify and get the right support you need, don’t panic and must importantly, don’t give your seed phrase to anyone.

[sleepfirefly]

That's really weird. Do you get no replies on the general Discord/support chat at all? As far as I'm aware, most "legit" projects usually put their support channels on pinned messages. It should be easy to verify whether you're talking to the right account or not. If the response is slow, then that's another problem. Luckily, you realize it sooner.

OP says someone messaged. that should be a red flag on its own. a lot of scammers pretend to be a customer service agent, a banker, even your grandmother sometimes so i often ignore those who message me first especially if i don't know them.