[OFFICIAL] 1xBit Resolution Thread | New Management & License

[1xbit_sup]

⚡ 1xBit Official Support & Dispute Resolution Thread ⚡
New Management | New License Holder | Fresh Start


Dear Bitcointalk Community,

We are reaching out today to announce a significant turning point for 1xBit. We are under completely new management and a new license holder.

We are fully aware that the previous administration left many users without answers and several issues unresolved. We acknowledge that this has impacted our reputation and, more importantly, your trust. We are here to change that.

Our Goal: To clear the backlog of grievances and ensure every legitimate case is reviewed and addressed fairly.

⚠️ HOW TO REPORT AN OPEN CASE ⚠️

If you have a pending issue from the previous management, please post it in this thread using the format below. We ask for your patience and orderliness so we can process each claim effectively.

Please provide the following details:

• 1xBit User ID:
  
• Date of the Incident:
  
• Nature of the Problem: (Withdrawal, Bonus, Technical Error, etc.)
  
• Transaction Hash (if applicable):
  
• Brief Summary of the Case:
  
• Previous Support Ticket Number (if any):
  

✅ OUR COMMITMENT

• Transparency: We will update the status of cases directly in this thread.
  
• Fairness: Every case will be audited based on the data available.
  
• Communication: No more silence. You will receive a response.
  

Please keep the discussion civil. We are here to fix the past and build a better future together.

1xBit Support Team
Visit our Website

[JeromeTash]

1. Prove that you are the official rep of 1xbit

2. Prove this

We are under completely new management and a new license holder.

3. Here we go again (I hope not). This is like the second or third time 1xBit has comes here for dispute resolution and then it ends up being a complete fail or just broken promises.

[acroman08]

This should be in the reputation board.

Just so you know, this is not the first time 1xbit claim to try to resolve disputes, this is also not the first they claim that they are under new management.

Also, is there any proof you can provide showing that you are actually part of 1xbit?

[bitbollo]

Its a nice sign to see user try to clean a reputation. But I am curious to know how to handle thousands and thousands of complaints.
Did you plan to send reimbursements? Issue real cash or free bets? There is a maximum?
Since you are new management, why you are taking care of past users that are not using anymore this platform hence you have no legal obligation to pay back?
How we can now there is a new management and exactly what means since the ownership... should be the same?

[yahoo62278]

I'm all for a company trying to make things right, but you guys have a lot of work ahead of you. So many users have had complaints over the past few years. Obviously not all legitimate complaints, but for sure some were legit.

This is not the 1st time we've seen this from your company as JeromeTash stated. I sincerely hope you do take control and solve all the issues 1xbit has.

[Free Market Capitalist]

Like the other fellow forum member who have commented before me, I am skeptical about this. Apart from what has been said, what strikes me is why anyone would supposedly acquire a casino that has so many accusations of scamming. Because when they talk about new management and a new license, I expect there to be a new owner as well. If the owner or owners are the same, I don't trust them and I am not going to do so just because they have changed the management since they have at least turned a blind eye for many years, if not been active participants in everything that was happening.

[coin-investor]

I wonder who the new owners are, or whether there's really a new management team. It's much easier to create a new casino and build its reputation than to try to clean up a very messy one.
1Xbit is a notorious scammer. They even had a pin thread in the scam section. It's ok if this is the first time they try to clean up their mess. But they've already done it and failed; let's see if they are going to do something different now.

[robelneo]

Our Goal: To clear the backlog of grievances and ensure every legitimate case is reviewed and addressed fairly.

Maybe I'm just thinking ahead or speculating, but I'm thinking that you are planning to launch a marketing campaign like you did the last time, you just saw the marketing pull of Bitcointalk, so you created this thread, or the many scam accusations here are harming your platform, and your profits are dipping.
It's going to be a long shot to clear all that backlog before you can launch your marketing campaign.

[Stalker22]

Look, we have seen this "new management, new me" song and dance from you people more times.  But lets be real, changing the name on the business license doesnt magically scrub the smell of all those "unresolved issues" off your brand.

Talk is cheap, especially when its coming from a brand that has been on every "scam" list out there.  Lets see if there will be any real results this time.

[fortunecrypto]

New Management | New License Holder | Fresh Start

We are reaching out today to announce a significant turning point for 1xBit. We are under completely new management and a new license holder.

I'm quoting what your other representative announced five years ago.

 

1xBit is Now control by a new Team. We want to do a fresh start again. Most of the scam accusation are 2 years+ old, not sure if there a way to resolve them.

If there is any issues with your account please post all the details here, make sure to provide your account number.(Send the information via PM) We will try to solve all your issues. We're interested to hear back your thoughts too.

Where is the new team of 2020? Did they give up because 1xBit situation was hopeless then, and what makes you think that the new representative will not have a mindset that the forum's reputation is not accurate

Forum reputation isn't always accurate.