Today’s excuse:
“ Thank you for reaching out to us, and we sincerely apologize for the continued delay and frustration regarding your 39 mBTC withdrawal.
Please understand that, as a non-financial institution, we are required to follow strict financial and gaming regulatory protocols, including AML compliance procedures. In some cases, additional internal reviews may extend the processing time beyond what is initially expected.
That said, we have flagged your withdrawal again with the appropriate department and requested priority review. While we cannot guarantee completion today, please rest assured that your case is being actively monitored.
We truly appreciate your patience and understanding. If there is anything else we can assist you with, please let us know.
Best regards,
Joseph A.
CS Team”
Does anyone see a pattern here??
The pattern is there and you have already figured out where it is going. They'll continue to make lame excuses for your withdrawal request. And if you'll go their
announcement thread. You'd see a lot of red flags on them, from the profile of their representative. And some the same concern of withdrawal requests that has never been approved. So, I'm sorry to tell you that they have a bad reputation in the forum and I don't think that you'll ever get your money from them.