I just did check yes (just woke up) and I'm giving that a shot. Hopefully that's the issue and will save me from sending back the unit all the way from Australia. Will report back soon!
hey mine went from Howell , New Jersey to Brooklyn, New York under 60 miles and instead of a day will take at lease 4 to get there.
Support/order team has instructions to send out new units, we are not waiting to get the old one back. Had to pause on shipments this week to look further into testing and firmware update we need to reflash on all units at the factory...replacements and more shipments going out early next week.
first off thanks for being professional.
Shit happens.
I remember when I was selling upgraded 2005 Mac minis with upgrades to a 500gb hdd 10 of 11 seagate drives failed . It sucked bigly. I can imagine it is somewhat like that for you.
Well if 90% of the units were failing that would be a shitshow.
Looks like we are under 1%, but still early I was expecting around a 2% field failure rate with our new design since our old design was a parallel coms and each bank of chips had its own IO chip which was a cool design...dont think we had more than a dozen boards fail over thousands shipped.
This new design is a serial chain design like almost every other bitcoin ASIC, which means if one chip blows up the whole chain is dead.
