We’ve seen your posts across different platforms and we really hear you. We’ve had our team look into this multiple times because we truly value you being with us for so long.
To be straight with you: we’ve double-checked the logs and there just isn't a record of a successful swap from BCD to ETH for this transaction. It went through as a BCD withdrawal, and as the Etherscan link shows, those 1,650 BCD were successfully sent out to your wallet.
Since the blockchain confirms the BCD has already hit your address, it’s officially out of our system. Your best bet now is to reach out to your crypto wallet provider directly to see how they can help you manage or swap the BCD you received. We'd love to help more, but there’s nothing we can change once the funds have left the platform and are confirmed on-chain.
Really hope you can get it sorted out with your wallet soon.
He won't get it sorted out because coinbase won't send it. I think there some things can be done here. First of all, your site should make it harder to withdraw BCD. Obviously nobody would withdraw this house token, because it makes no sense, but it might happen by accident, heck even I have withdrawn BCD twice by accident, it happens.
Of course you can still still keep this withdrawal option open, but set some sort of notification like "are you sure you want to withdraw BCD?" or something like that, like a final warning. I bet several people accidentally have done this and the token ended up being stuck in nirvana.
Second, you can see in the transaction record that the token was never moved, that it is indeed stuck. So you COULD refund the guy since you have basically an endless amount of token anyway, it's just your made up token that has no value anywhere else, so why not shoot him another batch, just out of good will.
Anyway, that's just my opinion about this, obviously you will do whatever you please.
