Bitunix holding my deposit and demanding approval to deduct profit before unlock

[Kateryna07Svirska]

Hello,

I would like to document a serious issue with the Bitunix exchange.

My account was restricted after a single trade that involved a promotional bonus.

The exchange conducted an investigation that lasted approximately 30 days. After the investigation they demanded that I approve the deduction of 466.4 USDT profit.

However, my account remains fully restricted.

Current restrictions:
- withdrawals disabled
- trading disabled
- account locked

My current account balance is 1170.3 USDT.

466.4 USDT is the disputed PnL, but approximately 703.9 USDT represents my own deposited funds (principal).

Despite this, I am not allowed to withdraw ANY funds, including my own deposit.

Important facts about the situation:

• the activity involved only ONE trade 
• the trade lasted more than 3 minutes 
• I completed full KYC verification including video verification 
• I only operate one account 

The exchange has not provided any evidence of the alleged violation.

Instead, they sent the following message:

"Please cooperate with us to deduct the funds, otherwise your account will be permanently banned."

This means the exchange is effectively holding my deposited funds while demanding that I approve a financial deduction.

If I do not agree, they threaten to permanently ban my account while my funds remain locked.

I am publishing this case for transparency and to ask the community whether this behavior is acceptable for an exchange.

If a Bitunix representative is present on this forum, I would appreciate clarification regarding this situation.

UID 883286127

[acroman08]

This is my first time hearing about the platform. Would you mind sharing evidence backing up your claims, like screenshots of conversation you've had with their support? Also, did they say why they want to deduct the 466.4 from your total funds? If not, then that sounds suspicious, they should at least give a reason why they want to deduct that money from your funds.

I checked their Trustpilot, and their rating is 2.8. It seems like it is not uncommon for them to suspend accounts. Also, I saw one of the complaints on their Trustpilot say that after he filed a complaint to SEC and FinCEN about Bitunix and then contacted the Bitunix retention team to inform them about it, his issue got resolved. Maybe try copying what he did.

[348Judah]

Less people make use of the advantage of engaging in research before using a platform, this is more about what day should have done first before coming to lay allegations on them for being scammed, moreover, in number of this platform were not also represented here, so to be able to get the actual fact about their representation may be so difficult, when you're picking a platform randomly on the internet, with the expectation that they will be the same as other ones you have once used, only to discover that they are just nothing but a scam platform.

[Rikafip]

I am publishing this case for transparency and to ask the community whether this behavior is acceptable for an exchange.

And what's the reason they gave you for this deduction, as its the first time I hear exchange asks for something like that.

If a Bitunix representative is present on this forum, I would appreciate clarification regarding this situation.

Unfortunately for you, they don't have announcement thread here. By the way, how did you even find about this exchange?

[rohang]

Looks like an obvious scam site
For OP sake i would hope its not, just agree to the deduction and pray they pay you

However its likely they will ask you to make a deposit to 'test' or 'verify' your account. Please do not do that as you would only lose more money

[Kateryna07Svirska]

Update:

Bitunix support replied again and confirmed their position.

They state that their decision is final and that I must agree to the deduction of 466.4 USDT. Otherwise my account will be permanently banned.

Quote from their response:

"The decision regarding the deduction of 466.4 USDT is final. To regain access to your remaining deposited principal, you must cooperate with this deduction process. If you choose not to cooperate with the deduction, your account will be permanently banned."

This means that my deposited funds remain inaccessible unless I approve the deduction.

Important details:

Total account balance: 1170.3 USDT 
Disputed PnL: 466.4 USDT 
Deposited principal: approximately 703.9 USDT

The exchange still refuses to provide any specific clause of the Terms of Service that was violated.

They also refuse to provide any evidence of the alleged violation, stating that their risk control parameters cannot be disclosed.

At the moment the situation is the following:

• withdrawals are disabled 
• trading is disabled 
• account is restricted 

And the only option offered by the exchange is to approve the deduction or face a permanent ban while my deposited funds remain locked.

If a Bitunix representative is monitoring this thread, I would appreciate clarification on whether it is acceptable to condition access to deposited funds on agreement with a disputed deduction.

[Kateryna07Svirska]

Update:

Thank you for your response. As requested, I am sharing evidence of my communication with Bitunix support.

The exchange claims that my trading activity allegedly violated their “risk control rules”. However, they refuse to provide any specific clause of the Terms of Service or any technical evidence explaining the violation. They also state that their internal detection logic cannot be disclosed for security reasons.

My main concern is the following.

My total account balance is 1170.3 USDT.

466.4 USDT is the disputed PnL, while approximately 703.9 USDT represents my own deposited funds (principal amount).

Despite this, my account remains completely restricted:
- withdrawals disabled
- trading disabled
- account blocked

Bitunix support clearly stated that I must agree to the deduction of 466.4 USDT in order to regain access to my remaining deposited funds. Otherwise, they said my account will be permanently banned.

I cannot agree to this deduction because the exchange has not provided any actual evidence of a violation. They simply state that their internal risk control system detected something, but they refuse to explain what specific rule was broken.

From my perspective, this means I am being asked to approve the confiscation of my profit without any transparent explanation or proof.

For context: I registered on the platform during a referral campaign which offered a 400 USDT trading bonus. The bonus was meant to cover potential losses and trading fees. After completing a trade using this bonus structure, the exchange now claims the resulting profit is invalid.

Evidence:

Screenshot 1 – Support message about the final decision on deduction
https://imgur.com/t26LhOQ

Screenshot 2 – Support message stating that my account will be permanently banned if I do not cooperate
https://imgur.com/4MQ4XaL

Screenshot 3 – Current account balance
https://imgur.com/a/EhVhDm0

Screenshot 4 – My trading transaction from which the disputed profit originated
https://imgur.com/Ffw4ClP

If anyone in the community has experienced similar situations with exchanges, I would appreciate any advice.