Razed - Impossible KYC

[Willy99]

Hey guys,

I´ve an account at Razed.com. I deposited significantly more than I won. After some winning bets, I send my withdrawal request. It´s still open, because they asked for KYC. Level 1 was easy. Fill in your name, adress...

and now, welcome to mission impossible.

We hope this email finds you well.
To ensure your security and a smooth gaming experience, we kindly ask you to complete your verification status on Razed.com. Verification is split into levels, so please follow the instructions for each level carefully:

Level 2:
Verifying your identity and address helps us confirm that your account belongs to you and ensures the safety of your funds. Please go to the verification tab in your profile from here to submit the required documents in the Level 2 section:
Proof of Address: A document showing all four corners (ideally in the original PDF format – no screenshots), your address (city, street, and postal code as stated in your profile), full name, date of issue (must be issued within the last 6 months), and the name/logo of the company.
​Examples: Utility Bill (Gas, Electricity, Water, Landline, Internet), Bank Statement, Council Tax Bill, Credit Card Statement, Home Insurance Statement, Mortgage Statement.
NOTE: Please submit an alternative document, screenshot is not accepted. Any of the following examples above is accepted

Level 4:
To ensure we fully understand the origin of your funds and maintain compliance with security and regulatory requirements, we kindly ask you to provide documentation regarding your Source of Wealth. Please submit the required documents in the Level 4 section:

Source of Wealth: A document stating your source of wealth. It must show all four corners (ideally in the original PDF format or photo of physical document – no screenshots), your full name, date of issue (must be issued within the last 2 months), the name/logo of the issuing body, and the reason for your wealth/income.
Examples: Last 2 salary payslips, Business ownership interests, Inheritances, Investments or property sales, Lottery winnings, Savings reflected in bank statements, Divorce settlement.
Note: Please submit an alternative document, as your Statement of Work has been declined due to insufficient details.

If you have any queries, just let us know. Our support team is available 24/7 and we're happy to help you out.

Level 2 was accepted after 5th attempt.

At Level 4 I send a picture of my personal savings (stock portfolio). There were four delays. In the end, I sent the PDF . Today I received the following email:

We hope this email finds you well.
NOTE: The document you provided has been accepted as a supplementary document. However, it is not sufficient to complete this level of verification. Please submit an additional document that indicates or supports your source of wealth and your casino account activity. A recent payslip showing your income/salary entries will suffice.

What's the point of this? It's just harassment.
Unfortunately, I can't send a monthly payslip.

Is there perhaps a Razed representative who can help? Or does anyone have any ideas what can I do?
Thanks in advance.

[coupable]

Is there perhaps a Razed representative who can help? Or does anyone have any ideas what can I do?
Thanks in advance.

Razed casino has an official representative [1] here in bitcointalk and an official channel [2] as well. It is a famous brand in this industry with a great reputation. May I ask you about how much funds you have requested to withdraw from Razed? In what payment method? And what was your favorite payment method to deposit into this casino? I see there are withdrawal limits with FIAT [3].

[1] https://bitcointalk.org/index.php?action=profile;u=3651862
[2] https://bitcointalk.org/index.php?topic=5509001.0
[3] https://help.razed.com/en/articles/11138322-fiat-withdrawal-limits

[Willy99]

Is there perhaps a Razed representative who can help? Or does anyone have any ideas what can I do?
Thanks in advance.

Razed casino has an official representative [1] here in bitcointalk and an official channel [2] as well. It is a famous brand in this industry with a great reputation. May I ask you about how much funds you have requested to withdraw from Razed? In what payment method? And what was your favorite payment method to deposit into this casino? I see there are withdrawal limits with FIAT [3].

Thank you for your help.
I send withdrawal request of 300€ by Bitcoin. (1850€ are on my account)

But that really can't be possible. I sent my complete bank statement in PDF format. Then they say, “We'll accept it, but it's not enough.” Send us proof of lottery winnings, divorce papers, or home sales. Who on earth could come up with something like that? Salary payslip is also not possible. I haven't worked for the past three months.


I explained tosupport once again, in a friendly manner, that I am unable to send a monthly pay slip.
I have been at home so far in 2026 and have not been working.
I also cannot provide any divorce papers or proof of lottery winnings. What should I send instead?
Here are their answer.

Thanks for your message. To help us verify your Source of Wealth (SoW), could you please re-upload your business documents and proof of income from that business?
Once we have those, we can check if we can use them as a secondary verification together with your bank statement.

OK, but I´ve no business...

We hope this email finds you well. Please kindly submit your last two salary payslips, along with the bank statements showing these payments in your personal bank account. This will help us verify your source of funds.
We appreciate your cooperation. Please feel free to reach out to us if you need further assistance.

are you kidding me??? I told them that I didn't work this year.
This is an endless story. They're probably hoping I'll get fed up and give up


Ok, next round.
They told me to send a proof of my business.
I´ve solar panel on my roof. Let´s see if they will accept it. I have my doubts.

[Nwada001]

While you wait for the representative to reply to you, I would like to let you know that it's possible for you to merge all the explanation into one comment instead of dropping them on a line like that; it looks like spamming. I reported it to the moderator. I hope they get it done if you don't know how.



You have not worked since the beginning of the year based on your statement above. Assuming you have been working, would you have submitted the pay slip? If yes, then I think you should get any pay slip if you have one from the previous years before you stopped working and submit it to them with a bank statement from that exact month.

Since you have already given them your bank statement before, I don't see anything to worry about, and from your story, their request—you never said they specified the period of month that the pay slip should not be later than,—so try if they can get anyone accepted.

Side note: Unless the deposit is done through a banking option, I really don't find it fair for casinos to be asking for the source of funds for a deposit that was done through crypto.

[Willy99]

You have not worked since the beginning of the year based on your statement above. Assuming you have been working, would you have submitted the pay slip? If yes, then I think you should get any pay slip if you have one from the previous years before you stopped working and submit it to them with a bank statement from that exact month.


Side note: Unless the deposit is done through a banking option, I really don't find it fair for casinos to be asking for the source of funds for a deposit that was done through crypto.

I was self-employed. But the company closed down. Therefore, it is not possible to send them my pay stubs.
Of course that's unfair. They're trying to prevent the payout. That's why the documents aren't being accepted. 

[T1HGO]

@OP, consider opening a complaint at casinoguru. I've had an issue similar to this before and they were able to help me. But holy shit, asking for source of wealth for an withdrawal of 300€ worth of btc is nuts. Insane.

[yahoo62278]

@OP, consider opening a complaint at casinoguru. I've had an issue similar to this before and they were able to help me. But holy shit, asking for source of wealth for an withdrawal of 300€ worth of btc is nuts. Insane.

Asking for proof of funds period is insane IMO. They take your money and if you lose they don't give it back because it was illegal money or something, but if you go to wd they want to ask all kinds of invasive questions and require ridiculous proof.

KYC should be address only for tax purposes(if a social casino) and residence purposes to make sure you are playing from a legit jurisdiction. Asking any more then that is bullshit.

[coupable]

@OP, consider opening a complaint at casinoguru. I've had an issue similar to this before and they were able to help me. But holy shit, asking for source of wealth for an withdrawal of 300€ worth of btc is nuts. Insane.

Asking for proof of funds period is insane IMO. They take your money and if you lose they don't give it back because it was illegal money or something, but if you go to wd they want to ask all kinds of invasive questions and require ridiculous proof.

And if it's proven to be illegal money, do they have the right to seize it? Does the illegal money seized from the player will become legal on the casino's poket? I thought the proof of funds are only required upon requests from the authorities. How could they suspect the source of the money if doesn't come from a proven flagged account/address?

I can't understand how a reputed casino chose to destroy his reputation by those dumb practices for 300$. They might rely on ignorance of some players to give up trying after enforcing them to adhere to some impossible requirements.