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March 31, 2026, 12:17:33 PM |
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hey,
posting here because I really don’t know where else to go with this
my acebet account (AB-1379397) got banned for “multiaccounting”. im KYC verified and I talked to an admin and he said it’s because of an old account I had before. the thing is, I never used that old account for any bonuses or anything, no abuse, nothing like that. I honestly just forgot it even existed, it was a quick gmail checkout acc from months ago.
still, they voided my full winnings (1,500€), which just feels way too harsh for a situation where there was no actual advantage taken
what’s even more frustrating is I’ve been trying for like 4 days now to get the ADR contact (since providing it is required under their license), but I’m just getting nowhere
support doesn’t give it (and bans me for that question), and the compliance email they told me to contact literally doesn’t exist (bounces back)
so right now I’m stuck with no real way to resolve this properly
I’ve been around on sites like cases.gg and clash.gg for years, fully KYC’d, never had issues like this before, so this whole situation just feels off
if anyone from acebet can look into this or at least point me in the right direction, I’d really appreciate it
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