Bets.io doesn’t want to resolve disputes here or the other thread. They’re giving the other thread the same runaround.
What you need to understand is that it's pretty had to have such issues resolved here in a public forum because
1. GDPR compliance. Having customer data published in a public forum all in the name of providing full evidence can get a service into legal trouble
2. No one here is qualified to act as an independent mediator
3. They may not want to expose the methods they use to curb casino abusers because the abusers will now know how to circumvent the methods they use
In the other thread, the campaign manager wrote to the Bets.io team regarding which mediator platform to use. Let's wait for the feedback.