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Author Topic: Shuffle.com - Withdrawals Blocked and Cancelled After Legitimate Win  (Read 3279 times)
holydarkness
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May 22, 2026, 03:46:38 PM
 #301

pvzera1 v. Shuffle Casino - Closing Statement [part-2]

Overseers, here is my closing statement after a very fruitful evidence gathering following both parties willingness to cooperate and no distraction to withheld information.

I have to say that it's quite a complicated situation and that the burden to draw a verdict is heavy to my shoulder and head. But we've reached near the end of the journey and the three-points binding agreement compell me to speak the truth of what I witnessed. What is seen, shall now be written:

First of all, I'd like to emphasize that there was a flag against OP. I've seen it, and it is done by two different entities, of which quite rare as in most sportsbook [turnkey], decision come from provider and sportsbook have to obey.

The flag was indeed about wagers in said date, where suspicion about the nature of the case was not misplaced and not without basis [there was a supporting evidence about it]. But those are all circumstantial at best.

It was after both parties gave me access to their session details: pvzera1 through his history and Shuffe through a more thorough and detailed log that describe time down to seconds and other details that helps me verify both parties story.

About wagers on 7th March 2026, I have to say that I find it unfounded. Yes, there are several IP shift in OP's log, but that was as according to what OP said, that it's within flight distance and that the outlier IP was due to it being OP's family's home. About why OP did not tell us this major thing when I asked if he went abroad, with "no, but I do visit my family that need one hour flight" is not something I want to pursue. What I can tell from bets in 7th March is: the flag was not entirely unfounded.

"Not entirely" was said and brought with full conscience here to the closing statement because if we draw further IPs and device logs and not isolate them to 7th of March, there are several questionable points like the use of devices other than what OP said they use, as well as indicative use of VPN and anonymous-browser like duckduckgo that points to possibility of activity-masking attempt.

This, is what lead me to believe why the two verificator entities who flagged OP draw their conclusion: because past history showed possible malicious activity plus a mega outliers of wager amount on said date.

However: the evidence thus far should indicate no foul play made by pvzera1 on 7th of March. And thus, I heavily advise Shuffle to honor pvzera1's winning and paid in amount agreed.


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May 22, 2026, 04:21:51 PM
 #302

So this is binding and Shuffle must pay?
rohang
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Today at 05:30:51 AM
 #303

pvzera1 v. Shuffle Casino - Closing Statement [part-2]

However: the evidence thus far should indicate no foul play made by pvzera1 on 7th of March. And thus, I heavily advise Shuffle to honor pvzera1's winning and paid in amount agreed.
And what was shuffle response when told this?
Very curious to see how this one turns now, if shuffle would actually payup 30k due to an outside mediation when their own people are against it.

@pvzera1 please update here of any changes

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holydarkness
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Today at 09:29:03 AM
 #304

pvzera1 v. Shuffle Casino - Closing Statement [part-2]

However: the evidence thus far should indicate no foul play made by pvzera1 on 7th of March. And thus, I heavily advise Shuffle to honor pvzera1's winning and paid in amount agreed.
And what was shuffle response when told this?
Very curious to see how this one turns now, if shuffle would actually payup 30k due to an outside mediation when their own people are against it.

@pvzera1 please update here of any changes

Just nudged them now and let them know I've drawn the verdict. Now I am going to try to get the best for both parties instead of "mere" flags. Because there is no good for pvzera1 with just flag, just like every other dispute in ADR didn't get good just by the rating lowered.


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