Shuffle.com - Withdrawals Blocked and Cancelled After Legitimate Win

[pvzera1]

Noted, let me try to reach Tim and update him about this matter, that your reach to AG for resolution hits a wall and thus no meaningful bridging has been established and you're currently looking for a way. Please wait a bit, this is weekend, I leave my contact on weekend. I'll still write to Tim right after this, but I won't push if I don't get a reply back.

Got it, I'll wait for updates

Yeah, uhh... don't hold your breath. I got a reply from Tim about few hours ago and he explained some things to me, though it still doesn't explain how Betby flagged your account for that match on Shuffle while your Stake didn't, nor with other casinos which I reached, that I am still pressing him for the matter, he introduced a new factor into your case.

My latest reply was an inquiry for above matter [discrepancies between casinos], but I think if I read his "tone" correctly [as it's a text message and we have to interpret tone], I think I just hit a wall.

That's exactly the issue, they simply have no real proof.

They voided my bets, kept my winnings, and still haven't provided any actual evidence to justify it. They just don't want to pay my legitimate profits of $30,000.

I took the risk of losing that money, and when I won fairly, they voided the bets instead of honoring the result.

[holydarkness]

Yeah, uhh... don't hold your breath. I got a reply from Tim about few hours ago and he explained some things to me, though it still doesn't explain how Betby flagged your account for that match on Shuffle while your Stake didn't, nor with other casinos which I reached, that I am still pressing him for the matter, he introduced a new factor into your case.

My latest reply was an inquiry for above matter [discrepancies between casinos], but I think if I read his "tone" correctly [as it's a text message and we have to interpret tone], I think I just hit a wall.

That's exactly the issue, they simply have no real proof.

They voided my bets, kept my winnings, and still haven't provided any actual evidence to justify it. They just don't want to pay my legitimate profits of $30,000.

I took the risk of losing that money, and when I won fairly, they voided the bets instead of honoring the result.

We'll take baby steps, shall we? I just hit a wall, there are still many ways around we can exhaust. If Tim stopped responding me for latest inquiry, I'll try to give several more nudge and try to get him to substantiate the accusation in any form he can provide. Hopefully we can reach that, so we can deescalate the matter.

[pvzera1]

After I showed proof that Stake and no other casino had any issue with flags or anything wrong with that event, now the excuse is that Betby supposedly found something.

Once again, I am proving that there was no issue, no match fixing, no flag, and no integrity problem with that match.

So what will be the next excuse to avoid paying? How many different reasons are going to be invented just to avoid honoring a legitimate win?

Pay what you owe and resolve this properly, Shuffle.

To make it clear, I only placed the bet on Shuffle. I only checked with these other platforms and providers to verify whether there was actually any problem with the event, as Shuffle keeps claiming.

Proof from Roobet live support (they use Betby as their sportsbook provider):
https://prnt.sc/Kj3AU5ETm5vo
https://prnt.sc/SD3l0VgbLn_P
https://prnt.sc/PM9wNA6hr7jU

[rohang]

After I showed proof that Stake and no other casino had any issue with flags or anything wrong with that event, now the excuse is that Betby supposedly found something.

Once again, I am proving that there was no issue, no match fixing, no flag, and no integrity problem with that match.

So what will be the next excuse to avoid paying? How many different reasons are going to be invented just to avoid honoring a legitimate win?

Pay what you owe and resolve this properly, Shuffle.

To make it clear, I only placed the bet on Shuffle. I only checked with these other platforms and providers to verify whether there was actually any problem with the event, as Shuffle keeps claiming.

Proof from Roobet live support (they use Betby as their sportsbook provider):
https://prnt.sc/Kj3AU5ETm5vo
https://prnt.sc/SD3l0VgbLn_P
https://prnt.sc/PM9wNA6hr7jU

IMO while pushing for answers you should also ask them why they are still offering those teams/league if they were shady

I think thats the biggest ‘proof’ u could get of shuffle BSin you

[pvzera1]

After I showed proof that Stake and no other casino had any issue with flags or anything wrong with that event, now the excuse is that Betby supposedly found something.

Once again, I am proving that there was no issue, no match fixing, no flag, and no integrity problem with that match.

So what will be the next excuse to avoid paying? How many different reasons are going to be invented just to avoid honoring a legitimate win?

Pay what you owe and resolve this properly, Shuffle.

To make it clear, I only placed the bet on Shuffle. I only checked with these other platforms and providers to verify whether there was actually any problem with the event, as Shuffle keeps claiming.

Proof from Roobet live support (they use Betby as their sportsbook provider):
https://prnt.sc/Kj3AU5ETm5vo
https://prnt.sc/SD3l0VgbLn_P
https://prnt.sc/PM9wNA6hr7jU

IMO while pushing for answers you should also ask them why they are still offering those teams/league if they were shady

I think thats the biggest ‘proof’ u could get of shuffle BSin you

Shuffle support only gives automated/generic replies, and my emails about this issue are being completely ignored.

[CoffeeSipper64]

So if I get this right , now the most scam odds provider in the crypto landscape not only voids ONLY the WINNINGS bets that their own bettors make on them but manages to get to get WINNING betslips voided on other odd providers also.  

Only BetBy managed to figure out the "fix" on this match meaning that the other providers that normally paid a BRAZIL PREMIER LEAGUE BASKETBALL MATCH are idiots and "can't figure out that the match was rigged".
What a logic Shuffle and Betby are following.

I am sorry for your loss OP , I doubt these scammers will pay you our winnings.

[pvzera1]

So if I get this right , now the most scam odds provider in the crypto landscape not only voids ONLY the WINNINGS bets that their own bettors make on them but manages to get to get WINNING betslips voided on other odd providers also.  

Only BetBy managed to figure out the "fix" on this match meaning that the other providers that normally paid a BRAZIL PREMIER LEAGUE BASKETBALL MATCH are idiots and "can't figure out that the match was rigged".
What a logic Shuffle and Betby are following.

I am sorry for your loss OP , I doubt these scammers will pay you our winnings.

Exactly, that’s what makes this so ridiculous. Shuffle keeps inventing new excuses just to avoid paying. Weeks have passed, and the only thing that changes are the excuses.

This is not about integrity. This is about refusing to pay legitimate winnings and hoping the player eventually gives up.

I will not give up until the money that is rightfully mine is back in my account.

[holydarkness]

Exactly, that’s what makes this so ridiculous. Shuffle keeps inventing new excuses just to avoid paying. Weeks have passed, and the only thing that changes are the excuses.

This is not about integrity. This is about refusing to pay legitimate winnings and hoping the player eventually gives up.

I will not give up until the money that is rightfully mine is back in my account.

I got a reply from Tim earlier today... if I wasn't so drowned with DMs and PMs. Uhh... I can't tell much, but the point is, he's pressing that the previous explanation he gave me is what seals it. I am currently pressing back by asking him to show me evidence of flag. We're probably not hitting a wall... yet.

[baba2020]

Let's be honest here,  Shuffle has nothing. OP already proved everything. Every excuse they came up with was already debunked. They straight up stole the man's $30k.

Is it really that hard? Just pay what you owe OP and if you can't honor bets on certain events, simply don't offer them. Simple as that.

And let's not forget , it has already been proved that not a single casino or sports provider on earth had any problem, flag, or irregularity with this event. None. Zero. Only Shuffle magically found an issue after a week and can´t even say or send anything. How convenient.

The point is not chasing non-existent proofs. The point is they need to pay him, period. How can a casino the size of Shuffle act like this?

[holydarkness]

Let's be honest here,  Shuffle has nothing. OP already proved everything. Every excuse they came up with was already debunked. They straight up stole the man's $30k.

That's what we're trying to prove beyond reasonable doubt.

Is it really that hard? Just pay what you owe OP and if you can't honor bets on certain events, simply don't offer them. Simple as that.

That's what we're aiming as the optimum output.

And let's not forget , it has already been proved that not a single casino or sports provider on earth had any problem, flag, or irregularity with this event. None. Zero. Only Shuffle magically found an issue after a week and can´t even say or send anything. How convenient.

That's what we're discussing and currently waiting for their side.

The point is not chasing non-existent proofs. The point is they need to pay him, period. How can a casino the size of Shuffle act like this?

That's what we're trying to figure out.

Anything else you want to spill out of your chest?

[holydarkness]

Publicly asking for help of insight from Mahdirakib, Pmalek, yahoo62278, as I think the three of you guys are quite prominent in gambling board and well connected. Uhh... do any of you happen to know what sportsbook provider Shuffle use and/or do you mind to ask around?

I got a reply from Tim, explaining and concluding one of our previous debate of the importance of the flag by Betby [me insisting it works as a considerable amount of evidence v. him telling me that Betby's flag is irrelevant to the case] because Shuffle doesn't use Betby. My quick visit to ChatGPT, DeepSeek, and raking my chat evidence with them indeed prove that they're not with Betby and the AI can't tell me what provider Shuffle use as Shuffle never publicly announnce it.

I am currently still asking Tim to show me the flag from whoever provider they're using. But if any of you is willing to pitch in... I'll greatly appreciate that.

[Pmalek]

Publicly asking for help of insight from Mahdirakib, Pmalek, yahoo62278, as I think the three of you guys are quite prominent in gambling board and well connected. Uhh... do any of you happen to know what sportsbook provider Shuffle use and/or do you mind to ask around?

I don't know what sports provider they use. When I saw your tag, I went straight to the casino, contacted customer support, and asked one of their agents. They told me that they can't share that with me because it's not public information. I don't think such info should be kept a secret, but it is what it is.

I looked at Mahdirakib's topic, List of Crypto Sportsbooks, Their Odds Providers, and Poker Availability and he doesn't seem to know either.

[holydarkness]

Publicly asking for help of insight from Mahdirakib, Pmalek, yahoo62278, as I think the three of you guys are quite prominent in gambling board and well connected. Uhh... do any of you happen to know what sportsbook provider Shuffle use and/or do you mind to ask around?

I don't know what sports provider they use. When I saw your tag, I went straight to the casino, contacted customer support, and asked one of their agents. They told me that they can't share that with me because it's not public information. I don't think such info should be kept a secret, but it is what it is.

I looked at Mahdirakib's topic, List of Crypto Sportsbooks, Their Odds Providers, and Poker Availability and he doesn't seem to know either.

ahh... [literally scratching my head]

Thank you for this. Yahoo has already gave his insight on this personally too, and unfortunatelly we [well, I, but I'll call it "we", so I don't have to sufffer the stress alone] don't know who is shuffle's provider. I've even asked GPT and DeepSeek for this, if any info were officially given by Shuffle somewhere at sometime, but they too come negative.

I guess I can only rely on Tim's transparency to get this case move forward, then.

Thank you for your help [all three of you].

[pvzera1]

Thank you all for taking the time to review this matter. I truly appreciate your attention.

Everything always comes back to the same fundamental issue: there has been no actual proof presented. If there were a legitimate basis for voiding these bets, providing clear and objective evidence should be straightforward. Instead, I have received only vague explanations, prolonged silence, and multiple conflicting accounts regarding the reason for the voiding.

My request is simple: restore the bets to their original winning status and pay the winnings that were rightfully credited at settlement.

If there had genuinely been an issue with the underlying event, other sportsbooks and providers would have identified and acted upon it as well. They did not. The event was settled normally across the industry.

Furthermore, in another thread on this forum, a user stated that he directly asked Eddie Craven, co-founder of Stake, whether Shuffle uses the same sportsbook provider as Stake. According to him, Eddie explicitly confirmed that Shuffle does use the same provider. If that is accurate, Shuffle's position becomes even more questionable. If both platforms rely on the same provider, why was the exact same event settled normally elsewhere while only my winning bets were voided here?

A licensed operator cannot hide behind an unnamed third-party provider while reserving the right to void winning bets at its sole discretion. That would create a dangerous precedent, allowing any operator to simply refuse payment whenever honoring a winning wager becomes inconvenient.

I respectfully request that the original settlement be reinstated and that my winnings be paid without further delay.

[Pmalek]

@holydarkness

I have done some more research using the browser inspect tool based on prompts by ChatGPT. Shuffle was trying to hide the provider name.
I am pretty sure that Shuffle uses Sportradar. There are several hints for this. I will paste some of the responses from ChatGPT after I supplied the bot with the data from Inspect Element and the network tab.

Final technical conclusion
Shuffle sportsbook architecture:
✔ Data provider:

Sportradar (confirmed via sr: IDs)

✔ Odds model:

probability-driven automated pricing engine (Sportradar ORS-style)

✔ Frontend:

Shuffle custom GraphQL middleware

What this means in plain English

Shuffle is NOT:

❌ a fully in-house sportsbook
❌ a Betby / Altenar skin (no evidence of those)
❌ directly exposing a white-label API in browser

Instead it is:

A custom sportsbook interface built on top of a Sportradar-powered data + pricing system.

Confidence breakdown (final)
Component   Confidence
Sportradar data feed   99%
Automated trading/probability pricing system   90%
Betby / Altenar involvement   5% (unlikely now)
Fully in-house sportsbook   1%

Final answer to your original question

Shuffle’s sports provider is Sportradar (Betradar infrastructure), integrated through a custom Shuffle GraphQL layer.

[Mahdirakib]

I got a reply from Tim, explaining and concluding one of our previous debate of the importance of the flag by Betby [me insisting it works as a considerable amount of evidence v. him telling me that Betby's flag is irrelevant to the case] because Shuffle doesn't use Betby. My quick visit to ChatGPT, DeepSeek, and raking my chat evidence with them indeed prove that they're not with Betby and the AI can't tell me what provider Shuffle use as Shuffle never publicly announnce it.

I got notifications from this thread yesterday, and also a PM from the OP about the issue. I can see that 'Pmalek' is confident enough about the response he got from AI. Based on his research, Shuffle use the odds feed of Sportradar. But I doubt about it's accuracy. Shuffle’s odds differ significantly from sportsbooks that use Sportradar as their odds provider.

Based on your research, Shuffle doesn't use Betby as its odds provider. But in reality the odds of different sports events of Shuffle is pretty close to Betby odds feed now. They have their own customized UI for the sportsbook. There are a lot of odds provider in the market, but Shuffle.com odds doesn't exactly match with any other betting sites. Which makes it tough to find out their odds provider.

I would like to share my thoughts about this issue. The match between Pato Basquete and SC Corinthians started at 21:00 UTC on 7th March. According to the response of Shuffle, OP started to place bets from 21:58 UTC on that match. So, he was placing live bets on the match. The odds feed occasionally gets delayed being updated in some sportsbook. Maybe something like that happened in this case. Where Shuffle.com terms say this for this type of situations:

🏀 Basketball
~snip~
Settlement and Cancellation Rules

• If markets remain open with an incorrect score that significantly impacts prices, we reserve the right to void betting.

@OP, have you won all your bets placed on that match?

[pvzera1]

I got a reply from Tim, explaining and concluding one of our previous debate of the importance of the flag by Betby [me insisting it works as a considerable amount of evidence v. him telling me that Betby's flag is irrelevant to the case] because Shuffle doesn't use Betby. My quick visit to ChatGPT, DeepSeek, and raking my chat evidence with them indeed prove that they're not with Betby and the AI can't tell me what provider Shuffle use as Shuffle never publicly announnce it.

I got notifications from this thread yesterday, and also a PM from the OP about the issue. I can see that 'Pmalek' is confident enough about the response he got from AI. Based on his research, Shuffle use the odds feed of Sportradar. But I doubt about it's accuracy. Shuffle’s odds differ significantly from sportsbooks that use Sportradar as their odds provider.

Based on your research, Shuffle doesn't use Betby as its odds provider. But in reality the odds of different sports events of Shuffle is pretty close to Betby odds feed now. They have their own customized UI for the sportsbook. There are a lot of odds provider in the market, but Shuffle.com odds doesn't exactly match with any other betting sites. Which makes it tough to find out their odds provider.

I would like to share my thoughts about this issue. The match between Pato Basquete and SC Corinthians started at 21:00 UTC on 7th March. According to the response of Shuffle, OP started to place bets from 21:58 UTC on that match. So, he was placing live bets on the match. The odds feed occasionally gets delayed being updated in some sportsbook. Maybe something like that happened in this case. Where Shuffle.com terms say this for this type of situations:

🏀 Basketball
~snip~
Settlement and Cancellation Rules

• If markets remain open with an incorrect score that significantly impacts prices, we reserve the right to void betting.

@OP, have you won all your bets placed on that match?

All of the bets were originally settled as wins, and they remained that way for approximately one week. Only later, on March 13, they were changed to void.

During that entire period, the bets were marked as winning bets. My withdrawal was also placed under review, and during that time Shuffle asked me to complete additional verification steps, including Level 3 verification and a liveness check. I completed all of them successfully.

Only after that review period, my withdrawal was cancelled and the bets were changed to void.

That is why I do not believe this was simply an issue of delayed live odds or an incorrect score remaining open. If that had been the real reason, the bets should have been identified and voided immediately, not left as wins for nearly a week while my account went through full verification.

To me, it looks much more like they were looking for a reason not to pay and could not properly justify it.

If a live pricing delay or incorrect-odds scenario were genuinely at issue, Shuffle could easily clarify that by providing the precise timestamps, the score displayed when each wager was placed, the official score at those moments, and the specific rule relied upon. To date, no such evidence has been presented.

It is also worth noting that these were not risk-free wagers. During moments near the end of the game, the bets were in a losing position and could have easily ended as full losses. That fact alone strongly undermines any suggestion that this was an obvious pricing error or a situation where the outcome was effectively guaranteed at the time the wagers were placed.

Also, the same event caused no issues on other platforms using providers such as Sportradar and Betby, no voids, no flags, and no integrity concerns were reported.

[holydarkness]

Ok, OP, I am trying to shoot in the dark here as Tim is still clamming shut. Uhh... do you happen to perhaps trigger their flag in completely different way than what we think? Namely instead of the match itself, it was your account that raise suspicion. Did you place your bet in your home, IP, and usual device, or were you perhaps happened to travel abroad or borrowing friend's device?

[pvzera1]

Ok, OP, I am trying to shoot in the dark here as Tim is still clamming shut. Uhh... do you happen to perhaps trigger their flag in completely different way than what we think? Namely instead of the match itself, it was your account that raise suspicion. Did you place your bet in your home, IP, and usual device, or were you perhaps happened to travel abroad or borrowing friend's device?

No, nothing unusual on my side.

The bets were placed normally from my usual device, using my normal account, with no suspicious activity, no traveling abroad, and no borrowed device involved.

My account was fully verified, and I also completed the additional Level 3 verification and liveness check they requested without any issues.

They already confirmed that the issue was not related to my account, my IP, my device, or my deposits. Their justification was always about the event itself and the supposed "integrity concerns" regarding that match.

[holydarkness]

Ok, OP, I am trying to shoot in the dark here as Tim is still clamming shut. Uhh... do you happen to perhaps trigger their flag in completely different way than what we think? Namely instead of the match itself, it was your account that raise suspicion. Did you place your bet in your home, IP, and usual device, or were you perhaps happened to travel abroad or borrowing friend's device?

No, nothing unusual on my side.

The bets were placed normally from my usual device, using my normal account, with no suspicious activity, no traveling abroad, and no borrowed device involved.

My account was fully verified, and I also completed the additional Level 3 verification and liveness check they requested without any issues.

They already confirmed that the issue was not related to my account, my IP, my device, or my deposits. Their justification was always about the event itself and the supposed "integrity concerns" regarding that match.

I'm nudging Tim again.