Shuffle.com - Withdrawals Blocked and Cancelled After Legitimate Win

[pvzera1]

Understood.

I do have a question though: What is the relevance of my general betting history in this case? As far as I've been told, the alleged flag was related to the event itself, not my account.

I'm trying to understand why additional data is needed beyond what has already been provided.

That said, yes, I do have full access to my account and all my bets, so I can provide them if necessary. I would just appreciate some clarification on what exactly you need and how it relates to the case.

Thanks.

[Rating Place]

holy- the reason that I post aggressively towards you and no one else is out of pure disbelief on how unfair you are to players and that real money is involved.

1. This is the accusation

"Bets may be suspended indefinitely if result integrity is in doubt. In cases of suspected match-fixing, Shuffle may delay or void settlements. ... Shuffle may also void bets at its sole discretion where credible suspicion of manipulation exists, even in the absence of official confirmation."

A normal arbiter looks at the accusation, that's it. You throw your own terms in there to deceive the player. Then you try to find other things wrong when all you have to do is read the report.

[holydarkness]

Understood.

I do have a question though: What is the relevance of my general betting history in this case? As far as I've been told, the alleged flag was related to the event itself, not my account.

I'm trying to understand why additional data is needed beyond what has already been provided.

That said, yes, I do have full access to my account and all my bets, so I can provide them if necessary. I would just appreciate some clarification on what exactly you need and how it relates to the case.

Thanks.

Let's just say I wanted to cover every bases and get the most data [pieces of puzzle] that will make the image I try to construct as complete as I can?

Like before, the importance and relevance of one data asked from each sides will be made known upon verdict. And the beauty of them is, I asked both sides data and questions, with both sides barely knows what I really try to figure out. I find it helps greatly in minimizing data manipulation.

If you don't mind?

[nutildah]

holy- the reason that I post aggressively towards you and no one else is out of pure disbelief on how unfair you are to players and that real money is involved.

Please stop trying to derail the conversation here. Not everything is about you.

I encourage OP to put Ratings Place on Ignore as they have a well-known habit of following Holydarkness around from thread to thread, attempting to undermine progress they've been making on these types of cases.

[Rating Place]

holy- the reason that I post aggressively towards you and no one else is out of pure disbelief on how unfair you are to players and that real money is involved.

Please stop trying to derail the conversation here. Not everything is about you.

I encourage OP to put Ratings Place on Ignore as they have a well-known habit of following Holydarkness around from thread to thread, attempting to undermine progress they've been making on these types of cases.

What progress has been made? It’s a 1 day case that may now take months. Flag and betting history are all that’s needed.

The case started April 7. I jumped in April 29.

[holydarkness]

OP, I can see you're active, I am highly asking for your utmost cooperation here as the pace with Shuffle itself is rather quick and, dare I say, more advanced compared to what your side provide. I can't proceed without the points I am asking you: your betting history, severals of it, the most recent and closest to that bet is ok, though if you want to throw a wider range by giving much more sample, I'll really appreciate it.

I really need that to verify both sides version, so your kind cooperation and your wise decision to ignore one or two post will be highly appreciated.

[p.s.: if it's not too much, please send me a video recording, privately through gdrive is fine, alongside with the screenshots of those betting history]

[pvzera1]

I've sent you the requested video via PM.

That said, I still don't fully understand the necessity of this, given that the allegation has always been related to the event itself (integrity/match fixing), not my account or betting behavior.

From my perspective, the responsibility should be on Shuffle to prove that there was actually an integrity issue with the match. So far, no such evidence has been presented.

Nonetheless, I've cooperated and provided what you asked for so you can review both sides properly.

[holydarkness]

I've sent you the requested video via PM.

That said, I still don't fully understand the necessity of this, given that the allegation has always been related to the event itself (integrity/match fixing), not my account or betting behavior.

From my perspective, the responsibility should be on Shuffle to prove that there was actually an integrity issue with the match. So far, no such evidence has been presented.

Nonetheless, I've cooperated and provided what you asked for so you can review both sides properly.

Thank you very much for the video recording, it helped a lot in completing the image as it dumped so many pieces of puzzle that matched the side Shuffle gave. If I may ask how you want to proceed following my review of the video, do you mind if I post several screenshots of the bets so other overseers can understand better [some might jump to give insight] while we discuss what I have in mind, or do you prefer them to be private [the video sent to my PM, so they're covered by confidentiality too] and we discuss it... rather "without context"?

[pvzera1]

I've sent you the requested video via PM.

That said, I still don't fully understand the necessity of this, given that the allegation has always been related to the event itself (integrity/match fixing), not my account or betting behavior.

From my perspective, the responsibility should be on Shuffle to prove that there was actually an integrity issue with the match. So far, no such evidence has been presented.

Nonetheless, I've cooperated and provided what you asked for so you can review both sides properly.

Thank you very much for the video recording, it helped a lot in completing the image as it dumped so many pieces of puzzle that matched the side Shuffle gave. If I may ask how you want to proceed following my review of the video, do you mind if I post several screenshots of the bets so other overseers can understand better [some might jump to give insight] while we discuss what I have in mind, or do you prefer them to be private [the video sent to my PM, so they're covered by confidentiality too] and we discuss it... rather "without context"?

I would prefer that the screenshots remain private for now, in line with the confidentiality we agreed on. The overall context is already known, and I've provided the requested video with my bets.

That said, I still don't fully understand the necessity of focusing on my betting activity, given that the allegation has always been about the event itself.

Has the actual flag on the event been presented and verified? That remains the central issue in my view.

[holydarkness]

I would prefer that the screenshots remain private for now, in line with the confidentiality we agreed on. The overall context is already known, and I've provided the requested video with my bets.

That said, I still don't fully understand the necessity of focusing on my betting activity, given that the allegation has always been about the event itself.

Has the actual flag on the event been presented and verified? That remains the central issue in my view.

In short... yes, though Shuffle_Tim explained the central issue rather [too] narrowly or... too wide for interpretation. However, your narrative finally met with what narrative Shuffle gave, though both were providing the narrative blindly as they don't know what I really ask for.

Now, as we have to discuss your activities and the bet in question without any image to help for context, and in a way to be as ambiguous as I can yet firm to the point I want to know: may I know the reason behind a sudden fluctuation in wagers [plural]?

[pvzera1]

In short... yes, though Shuffle_Tim explained the central issue rather [too] narrowly or... too wide for interpretation. However, your narrative finally met with what narrative Shuffle gave, though both were providing the narrative blindly as they don't know what I really ask for.

Now, as we have to discuss your activities and the bet in question without any image to help for context, and in a way to be as ambiguous as I can yet firm to the point I want to know: may I know the reason behind a sudden fluctuation in wagers [plural]?

I've always placed relatively high wagers, not only on sports, but also on Shuffle’s original games and slots.

I'm an active player with almost 2 years on the platform, with a total wagered of $3,324,397.68 and Sapphire 3 status, consistently betting at high levels. My overall losses are also significant, so even if these winnings are paid, I would still be close to break-even or overall down.

There has never been any rule regarding deposit size or wager limits applied to my account. If there were any concerns about my betting amounts, my account would have been restricted. It wasn't. I was able to place all of these bets normally, without any limitation.

So I'm not entirely sure what you mean by "sudden fluctuation". From my perspective, I simply placed bets on a Brazilian basketball match involving a team I follow. If you look at the timing during the game, there were multiple moments where I was actually close to losing those bets. I was reacting to the flow of the match in real time, not doing anything unusual. This was standard live betting behavior, with real risk involved on my side.

But let me ask something clearly: are they now shifting the argument to my account and my betting activity? Because until now, I was told multiple times that the issue was with the event itself, not with my account or anything related to it.

So which is it now?

[holydarkness]

In short... yes, though Shuffle_Tim explained the central issue rather [too] narrowly or... too wide for interpretation. However, your narrative finally met with what narrative Shuffle gave, though both were providing the narrative blindly as they don't know what I really ask for.

Now, as we have to discuss your activities and the bet in question without any image to help for context, and in a way to be as ambiguous as I can yet firm to the point I want to know: may I know the reason behind a sudden fluctuation in wagers [plural]?

I've always placed relatively high wagers, not only on sports, but also on Shuffle’s original games and slots.

I'm an active player with almost 2 years on the platform, with a total wagered of $3,324,397.68 and Sapphire 3 status, consistently betting at high levels. My overall losses are also significant, so even if these winnings are paid, I would still be close to break-even or overall down.

There has never been any rule regarding deposit size or wager limits applied to my account. If there were any concerns about my betting amounts, my account would have been restricted. It wasn't. I was able to place all of these bets normally, without any limitation.

So I'm not entirely sure what you mean by "sudden fluctuation". From my perspective, I simply placed bets on a Brazilian basketball match involving a team I follow. If you look at the timing during the game, there were multiple moments where I was actually close to losing those bets. I was reacting to the flow of the match in real time, not doing anything unusual. This was standard live betting behavior, with real risk involved on my side.

But let me ask something clearly: are they now shifting the argument to my account and my betting activity? Because until now, I was told multiple times that the issue was with the event itself, not with my account or anything related to it.

So which is it now?

The issue is the event itself, and Shuffle give me an ample supporting evidence why the event lead to this situation. If you'll just allow me to post the betting history so other can pitch in and give their unbiased opinion [just to double check that I am unbiased] about the fluctuation that become the root of the matter, that'll probably help.

Otherwise, I have my verdict ready following my findings with the evidences and narrative given by both sides.

[baba2020]

So let me get this straight, Shuffle will happily take your deposits, let you bet any amount with zero restrictions, celebrate you as a Sapphire 3 VIP with $3.3 million wagered... but the moment you WIN, 1 week later as bets settled as win, suddenly your betting history becomes "suspicious"?

The evidence Shuffle is presenting to the mediator is the betting history, the same bets they accepted without blinking. That's their case. Incredible. Even their sport provider(Sport Radar) didn´t flag anything.

The message to anyone considering Shuffle is clear: deposit freely, lose quietly, but if you win big? Good luck. They'll dig through your history looking for anything to justify voiding it. And if they can't find anything in your account, they'll point to the match ,and if the match doesn't hold up either, well, the mediator's verdict is "confidential" anyway(Nothing was considered except Shuffle´s bet history "allegation"?)

Imagine you walk into a store, grab some items, go to the register, PAY for everything, get your receipt, and walk out.
Then someone accuses you of shoplifting.

So you say "okay, let's check the cameras." You check them. Nothing. You were clearly seen paying at the register.
You call the mall security. They checked. Nothing suspicious.
You call the police. They reviewed everything. Nothing.
EVERY independent authority that looked at the footage confirmed , this person paid for their stuff.

But the store owner says "no no, WE have our OWN private camera that shows something suspicious , but we can't show it to you or anyone else. Only our trusted friend can see it. And based on that secret footage, we're keeping your items and your money."

Meanwhile Shuffle reportedly paid out the Nateshaw case , a player with a documented history of match fixing involvement, where fixing was actually confirmed , yet OP, on a major Brazilian professional league, where no fixing was found anywhere, gets his bets voided after a week? Stake found nothing. Roobet found nothing. No integrity body flagged anything. No news. No reports. Nothing. Only Shuffle.

They paid someone with a proven match fixing history. They won't pay someone where absolutely no wrongdoing was found by anyone.

Not a single cent more from me going to Shuffle. I know a lot of ppl from BR community and all of them are expecting this case to be solved because they know OP.And I'll make sure everyone I know in this community hears exactly how they could you do if you win bets.It's a trap.

[holydarkness]

So let me get this straight, Shuffle will happily take your deposits, let you bet any amount with zero restrictions, celebrate you as a Sapphire 3 VIP with $3.3 million wagered... but the moment you WIN, 1 week later as bets settled as win, suddenly your betting history becomes "suspicious"?

The evidence Shuffle is presenting to the mediator is the betting history, the same bets they accepted without blinking. That's their case. Incredible. Even their sport provider(Sport Radar) didn´t flag anything.

The message to anyone considering Shuffle is clear: deposit freely, lose quietly, but if you win big? Good luck. They'll dig through your history looking for anything to justify voiding it. And if they can't find anything in your account, they'll point to the match ,and if the match doesn't hold up either, well, the mediator's verdict is "confidential" anyway(Nothing was considered except Shuffle´s bet history "allegation", allegation is not evidence)

Imagine you walk into a store, grab some items, go to the register, PAY for everything, get your receipt, and walk out.
Then someone accuses you of shoplifting.

So you say "okay, let's check the cameras." You check them. Nothing. You were clearly seen paying at the register.
You call the mall security. They checked. Nothing suspicious.
You call the police. They reviewed everything. Nothing.
EVERY independent authority that looked at the footage confirmed , this person paid for their stuff.

But the store owner says "no no, WE have our OWN private camera that shows something suspicious , but we can't show it to you or anyone else. Only our trusted friend can see it. And based on that secret footage, we're keeping your items and your money."

Meanwhile they reportedly paid out the Nateshaw case where actual fixing was alleged , but this player, on a major Brazilian professional league where no other sportsbook found any issue, gets his bets void after a week? Stake found nothing. Roobet found nothing. Only Shuffle.

Not a single cent more from me going to Shuffle. I know a lot of ppl from BR community and all of them are expecting this case to be solved because they know OP.And I'll make sure everyone I know in this community hears exactly how they could you do if you win bets.It's a trap.

Unfortunatelly... shuffle showed me bunch of evidence, not just one or two, and the evidence [alongside OP's own] built a complete picture of the puzzle. The beauty of double-blind test I always do to casino and players are: they don't know what I aimed for, what pieces of the puzzle I'm seeking. Thus, they can't manipulate it [both the casino and the player] and suddenly, the pieces snap together into a bigger, more whole, image. The last missing piece is now OP's explanation and/or his permission for me to publish his piece of evidence [the betting history] so every overseers can give their opinion whether or nor they're on the same page as me.

Otherwise, I have my verdict ready.

[baba2020]

"Pieces"? These are not pieces , these are unverified allegations. Real pieces of evidence would be reports from Sportradar, Stake, BetBy, news or any provider who actually investigated. That is the evidence. That is what counts.

Shuffle has known OP's betting history from day one. They accepted every single one of those bets without hesitation. Now, only after a win, they are suddenly trying to construct a narrative around that same history to justify not paying. Ask yourself one simple question: if those bets had lost, would they have been voided? We all know the answer.

With all due respect, holydarkness , mediating this case without recognizing providers reports means accepting Shuffle's storytelling at face value. Their "evidence" is based on what they think, or what they want to think, not on any independent or verified finding. If the only side showing "pieces" is the one trying to avoid payment, that is not a complete picture , that is a one-sided narrative, does everything that was researched and confirmed at the start of this case simply get discarded the moment Shuffle shows an internal betting history allegation?  Is Shuffle's version of bet history "fluctuations" automatically worth more than the combined findings of independent providers, operators, etc?

Which specific Terms & Conditions clause does fluctuation violate?

I also have "fluctuations" in my Shuffle betting history. Every bettor does. Will Shuffle void my bets too? Of course not. The fluctuation argument only appears when there is a big payout to avoid.

If the decision is against the OP I will create a topic to request a refund for every "fluctuation" found in my account, ok? At least some of it, I have 10 dollars bets, I have 1k, 2k, 5k, 7k, 10k bets and losses to be voided, deal? If they void win bets, they must void losses too, what is "fluctuation", difference in bet sizes? I have a lot of that, many different sports.

If you have enough reach to publicly damage their brand, they suddenly find a way to pay ,  see the Nateshaw case, where a player who openly admitted involvement in match fixing was paid out. A confirmed match fixer with a lot of huge bets, gets paid. A clean player on a major professional league, where no sportsbook, no provider, and no integrity body found anything wrong, gets voided. That tells you everything about what Shuffle's decisions are actually based on: not evidence, not integrity , reputation pressure. No leverage? Your money stays with Shuffle.

This is not integrity enforcement. This is selective enforcement designed to protect the house. Until Shuffle produces an actual flag from Sportradar, a statement from an integrity body, or any independent third-party confirmation , not their own internal "evidence" shown only to a mediator , this looks exactly like what it is: a refusal to honor a legitimate winning bet.

[nutildah]

"Pieces"? These are not pieces , these are unverified allegations.

Wait a minute... Let's not blow past this part:

The last missing piece is now OP's explanation and/or his permission for me to publish his piece of evidence [the betting history] so every overseers can give their opinion whether or nor they're on the same page as me.

Since we're trying to be big on transparency here, I'd like to refrain from developing a further opinion until this last piece can be seen. Maybe it will help make things clearer.

[Rating Place]

Before holy’s decision comes down I’d like to correct earlier statements. I had this match mixed up with another. On the correlated bets, the odds adjustments were made.

There is a precedent set by holy. There was an obvious fixed match with a flag. Fairlay posted the bets, gave video evidence, the players involved along with line movements.

Holy said there was no verified proof of match fixing. Later it game out where an integrity expert stated that the matches were 100% fixed.

In the current case, no evidence was produced to back Shuffles claim of match fixing.

[nutildah]

Please, you're continuing to not add anything to the conversation. Nobody cares about your dispute with HD. Take it back to your thread about him and whine about it there.

[pvzera1]

Unfortunatelly... shuffle showed me bunch of evidence, not just one or two, and the evidence [alongside OP's own] built a complete picture of the puzzle. The beauty of double-blind test I always do to casino and players are: they don't know what I aimed for, what pieces of the puzzle I'm seeking. Thus, they can't manipulate it [both the casino and the player] and suddenly, the pieces snap together into a bigger, more whole, image. The last missing piece is now OP's explanation and/or his permission for me to publish his piece of evidence [the betting history] so every overseers can give their opinion whether or nor they're on the same page as me.

Otherwise, I have my verdict ready.

I'm still not fully comfortable with my betting history being posted publicly. However, if you believe that sharing it is necessary and will genuinely influence the decision or help validate the process, then I'm willing to agree, but in that case, it would also be fair for the relevant evidence from Shuffle to be presented alongside it, since the discussion would depend on that context.

That said, I'm still trying to understand the connection here. If the issue is with the event itself, I don't fully see how my betting pattern becomes the central factor.

From my side, I've cooperated fully and provided everything requested. My main concern remains the same, whether there is actual, verifiable evidence of an integrity issue with the event itself.

If you already have your verdict based on everything reviewed, I'm ready to hear it.

[Rating Place]

Please, you're continuing to not add anything to the conversation. Nobody cares about your dispute with HD. Take it back to your thread about him and whine about it there.

Every time I read one of your posts, I lose a minute of my life that I can’t get back. I add to the thread, you don’t in any way. I’ve never seen someone post so much and say so little. When I make a post are you going to follow every one of them. Please stay out of the thread. You haven't said one relevant thing yet.