@PeanutswarThanks for wrapping up the previous contest and launching the next one. 🎯 Consistent activity is what keeps the thread alive.
@bitmoverExactly right — the CEX withdrawal scenario is the one situation where the refund field genuinely matters. Most experienced users like yourself know to fill it in for exactly that case. Making it optional was the right call for the majority, but the safety net stays available for the edge cases where it counts.
@AmnesiaHazeThanks for the test report. Quick clarification though —
USDT (BEP20) isn't currently on our supported list. Our current USDT support is ERC-20 and TRC-20 only. If your swap went through a bridge or router that converted BEP20 to a supported network on the way in, that would explain the experience — but that's third-party handling, not our native support.
BEP20 support is on the roadmap along with the broader BSC/BNB integration coming after Solana. When it's live, you'll see it directly in the selector.
Could you double-check which network you used? Want to make sure there's no confusion about supported assets.
@GreatArkansasSorry to hear about the delay. Please reach out via SimpleX support directly with your Order ID (8f3xzz001) — the support team can look at the specific order and see what's holding it. Public thread isn't the fastest channel for individual case resolution.
If for some reason you can't reach SimpleX support, let us know and we'll help route it. We don't want any user stuck without a resolution.
@hosemaryBoth suggestions are solid.
On Arabic — the Middle East interest in crypto (especially UAE and Saudi retail flows) is real and growing, and coverage there would be meaningful. Adding it to the language priority queue.
On the FAQ page needing an update to reflect recent changes and adding a "recent changes" section — 100% agreed, that's on the near-term list. The refund address update alone requires FAQ correction (as noted earlier by another user), and grouping recent changes helps returning users catch up without re-reading everything.
@MarryWithBTCCompact FAQ in the OP itself — that's the natural next step. This thread has generated more actual useful Q&A content than any FAQ we could write from scratch. Distilling it into a proper OP section is a much better source than starting from zero.
On Portuguese — good addition to the list. Brazilian no-KYC demand is significant and growing, and Portuguese also covers a broader Portuguese-speaking market (Portugal, Angola, Mozambique). Noted alongside Arabic.
@Ultegra134Thanks — noting the effort on the German translation means a lot. We deliberately went with human translators rather than machine output for exactly the reason you mentioned. Non-native quality shows immediately in a financial interface and undermines trust in a way no cost-saving justifies.
@xtraelvWelcome to the thread and appreciate the observation. Consistent engagement with the forum after the initial launch is one of the things we specifically decided to prioritize — because you're right, "post, disappear, occasionally reappear" is unfortunately the norm in this space.
On the FAQ — you and others are pointing at the same real problem. New users shouldn't need to trawl through 20 pages to find answers already given. That's on us to consolidate. Working on it.
@KryptowerkFair — SimpleX setup is one of those things that's simple once you know how, but opaque if you're seeing it for the first time. A short "how to reach our support in 3 steps" guide (with the SimpleX link, how to open it, and what to expect) would help new users considerably. Adding to the near-term content list.
@pooya87That's a clean solution — one contextual warning line handles the CEX edge case without pushing extra friction on users depositing from self-custody. We'll implement that as part of the refund field UI update we're preparing:
"If depositing from a centralized exchange (Binance, Coinbase, etc.), we strongly recommend providing a refund address."Simple. Direct. Solves the actual problem. Thanks for the practical framing.
DEX.fo — No KYC. No AML. No registration.
wtf, why are you tagging me? I have a suspicion and it doesn't look good for a "No KYC" exchange. (NO, I never used their service and most likely never will)
Explain yourself, and better without AI written bullshit.
I have my hand on the trigger for negative trust here.
Good luck.